Sam's Club / customer service

Honolulu, HI, United States Review updated:

Called pearlridge store on Oahu yesterday to check on large cans of tuna we need for event serving 150 people.they checked and said they were out.while I was holding, they tried to contact Honolulu store, but got no response.i told them I would try.the result from 22 calls over five hours was customer service NEVER picked up, in fact the only Dept that picked up was bakery.two times I left my # and asked them to get a message to store mgr.or customer service to call me so I didn't make a trip to other side of island in vain.i got no response.22 CALLS OVER FIVE HOURS! Pearlridge was very courteous, Honolulu, not accessible and not interested in customer service.i would think that a Sam's would want to be accessible to the public, but this was the the case Sunday in Honolulu

Sep 25, 2017
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  •   Sep 25, 2017

    Do you know who is important to stores? The customer IN FRONT OF THEM.

    0 Votes

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