Sam's Club
reviews and complaints

Sams club in holland mi, old lady with white hair she's a cashier and the biggest you know what. I'm not one to ever complain for say anything, but I couldn't take her anymore. She's a short thicker old lady with white hair that needs to go. So rude. She never smiles always ### at me about something either about putting something on the belt or not.. it's always something. I'm going to start going to Costco cause the employees at sams are all rude ###.

I was in Sam's in Joplin today. While I the checkout line another customer came up behind with a dog in the cart. Everyone including the checkout person thought it was cute until the dog started urinating all over the cart and floor. The lowlife owners were not going to say anything until they seen how upset I was. Then the ### said "I think this will have to be mopped up ". I checked out and notified management. I do not feel that pets need to be in a grocery store let alone the shopping carts where my food is going to sit.

I had my wife take a car to have a flat repaired and they told her that they wouldn't because the tire was over ten years old, so expecting that it might not be fixable I had sent a good tire with 8/32nds tread. They stated that they could not mount any outside tires and instead sold her two new tires that she didn't need, what has happened to customer service, I will never buy nor take another tire to your business and am considering dropping my membership.
Duane Sanders
[protected]

3/28/2017 - Ordered an Ice Maker, upon receipt we realized the hold capacity was too small for our needs. Called Sam's Club as was told a return would not be a problem as was given an Return Authorization number [protected] and Ref. # [protected]. Spoke with Christie. I then ordered a larger Ice Maker from Sam's Club, which was delivered quickly. Freight company refused to take smaller Ice Maker. 4/6/2017 spoke with Crystal, Sam's Club rep. who stated she would schedule a pick up of Ice Maker ASAP. 4/13/2017 sent email to Sam's Club with all this info. stating pick up and refund still not processed. NO RESPONSE. 4/20/2017 spoke with Sam's Club rep. Kierra who put me on a 3 way call with vendor, who scheduled a same day pick up. Freight company came out but would not take Ice Maker because they didn't have an address to take it to. 4/21/2017 spoke with Lisa at Sam's Club she supposedly escalated this to a person named Robert who stated "I'm with the escalation department". He stated a credit would be placed on our credit card within 3 business days and that they would deal with the vendor regarding pick up of Ice Machine. 5/4/2017 still no credit on our credit card account. Spoke with Mike Jones ID #3116 who stated Robert was not authorized to tell me a credit would be given without the pickup of Ice Machine. Mike stated he would escalate the problem to the correct person ASAP and that I should be receiving an email from that department. He gave me 2 ref. #'s [protected] and [protected]. I also submitted via email and received ref. #[protected]. 5/10/2017 no email from Sam's Club, no communication, no credit. NO RESPONSE OR ACTION FROM SAM'S CLUB.

My husband and I visited Club # 4972 on Wednesday, April 26, 2017 around 6:00 p.m. to purchase two cases of ribs and one case of chicken. We were told that all the meat cutters had left for the day and we would be unable to retrieve our cases. We requested to speak to the manager and Mr. Edward Landosca came back and spoke with two other customers that were waiting also. Never responding to us, as we were the individuals that had originally called for the manager's assistance. Before speaking with Mr. Landosca, I felt that our rights were violated due to him immediately walking over to the other two couples that were of his same nationality. I immediately felt that he needed to be sent to a diversity class.
After speaking with him about my concerns, he apologized and informed us that he had asked the General Manager, Mr. Jonathan Bratton, to come out and assist us several times and he refused. This information was not provided to us until after 7:15 p.m. We are so disappointed with Sams Club because we have a catering business and we spend about $1, 000 in your store monthly.

We felt that we should have been shown more respect than we were provided. Just wanted to also point out that in the end, Mr. Landosca corrected his mistake and showed that he appreciated us as being loyal customers. However, I wanted to bring the discrepancies to your attention so that they can addressed in the future.

For any reason you may need to contact me, please do so. My number is [protected]. My name is Patty.

I brought a full set of tires for my daughters car in January 2017 in Houston and I got all the warranties to go with the tires and the reason I brought the tires from Sam's is because there is a Sam's Club in San Antonio, Texas too.

Well one of the tires had a blow out in March and she went to Sam's to get another tire and there was some kind of mix up with the people at Sam's. The lady told my daughter she order her a new tire and it would be in the next day well four days went by and my daughter riding around on a donut tire and I was not happy. She went back to Sam's on a Saturday a couple of weeks ago and my daughter was informed that the tire was never ordered because the lady didn't collect $15.00 from her for the new tire. I told the lady across the phone that my daughter could not continue to drive around with a donut and they needed to put her a tire on her car until the special order came in. They told her the tire would be in on Tuesday and that they would call her. Needless to say we have not heard from Sam's Club about the tire yet. Please tell me what use was it for me to get all the tire protection Sam's offer and my daughter does not get taken care of. That was the purpose of me going to Sam's in the first place. I am not happy with the service at Sam's Club in San Antonio and my daughter still does not have a new tire. No one has contacted her after they promise they would call her when the tire came in. I need some assistance. If you are not a person that can help with this situation, please pass this email to someone in authority that can help. Thanks in advance for your assistance.

It's been almost a year since my incident occurred and I have even sent an email and never got a response. I had an account and had a guest card for Lori Enus. We parted ways and I found out she was letting her entire family use her card so I deleted it from my account. Several months later I checked my account and noticed her card was active again so I deleted it again. Later that week I received a call from Lori wanting to know why her card wasn't working because her sister was at the store trying to use it. I told her, the card had been deleted twice! After some research I learned her mother, LuAnn Mehlman, had come into the store, threw a fit when the card did not work and went to customer service, where LuAnn pretended to be me and was allowed to not only reactive Lori's card but was also permitted to upgrade the account! If I had not figured this out when I did, I would have had to pay $100 for my renewal! After calling the store and finding out all this information, I was told to come to the store! So a few days later I did that and spoke with a woman (Miriam?) who pulled me away from the customer service counter to an empty register lane (Which I thought was strange) where she took all my info (and proceeded to check MY ID) and told me the manager was off but that she would contact me soon. I never heard from anyone! I tried to email a complaint to Sam's club several months later and have yet to hear anything from that as well. I had decided to let this go and I did not renew my membership. It just upsets me that someone was allowed to pretend they were me, never asked to show ID, was allowed to make changes to my account and when I go to complain I was treated like I did something wrong! I'm a very reasonable person but I have let this bother me far too long. I was very disappointed in this whole experience and it me made me feel violated! LuAnn was never part of my membership to begin with but she was given access to my account. Good thing she wasn't given my credit card as well. It doesn't make much sense to have cards with photo ID when no one even looks at them. It would be great if someone could look into this matter and explain to me why this was allowed to happen. Thank you for your time.

Sincerely,
Heather Thomas
1587 Kings Rd.
Shelby, NC 28150
Member ID [protected]

I have been dealing with Sam's club as business owner for the past 12 years and when I come into the store and asked to cut the meat and I was refused and tried to talk to the first manager "Danny sandlin" and was refused again as I was told it's not store policy, so stared to take a video when I started talking to the 2nd manager while she spook to me very unprofessionally, and when I confronted her about how unprofessionally she is with her face expression, she was and left me and tried to ask her if can show me a the policy and she got more upset afterwords the first manger came back with meat cut which I took a video that as well, while the first called the cops. The cops did not even come to talk to me because as I simply took a video, I was able to take of the cops with both mangers​ then the cops just left. I would love to share this video with everyone showing how each manger has or her own policy.

I called in before and spoke with someone about a complaint I had about my local Sam club in Oakwood Ohio with a worker in the bakery department with her attitude and about the cake being stale and I believe I was giving a stale cake purposely.. I explain the story to a representative and was promise a call back or a email and never received either for this matter.

It is may understanding that this store will be remodeled in April 2017. I am told that the Photo center will be closed. This is the only reason I am a member. I am a teacher and my district uses this service often. It is always busy. I know many teachers that have concerns as to why they should continue to keep their membership with SAM's. It's shady cause NO notice has been publicly posted. SAM's should at least notify members that this service is ending before renovation begins and ends.I have been a loyal member for years because of the photo service needed for my students, department and campus.
What are other options for this service if I remain a Sam's club member.
I was told by Sam's employee that I could go to Burleson store as if it is down the street and it is not! This is not convenient at all to this location.

My Sams Club is located in Valdosta, GA where I reside. I began purchasing cake domes from the bakery department almost 10 years now. I have not purchased them from the Sams club in my hometown for 2 years now due to the poor customer service. I have always placed an order before going in the store. The reason I stopped going to my Sams Club is because once I arrived to pick them up, they would not be available for pick up. The bakery staff would say they can't find the order or that there was an error in the ordering. This has happened on multiple occasions and I started sending others in the store for me to see if the problem was me. The persons I would send, would have the same issue. The last time I ordered cake domes I had to leave the store and call the store when I got home to talk to a store manager. The store manager had to handle picking up the domes for me. After that experience I because very frustrated. I had to go to Jacksonville, FL for medical treatment and decided to try the Sams Club there. I hadn't ordered any cake domes and was treated with respect and given the cake domes immediately. I have also gone to Sams while visiting in Atlanta and had the same successful experience. I shouldn't have to go out of town to get cake domes that my local store should be able to provide.

I haven't been out of town and became low on cake domes so I visited the local store on 03/04/17. I had not placed an order but figured I would try since it's been a while since I've tried to make a purchase for domes at my local store. I consulted with a store manager after being told by the bakery staff that they only had 2 boxes and couldn't spare one. The store manager didn't do anything except ask the staff like I did (should have gone to confirm the number of boxes). I am going to attempt to make an order and pick them up, but the store needs to have a unified policy. I don't understand why I can go to other towns and not have a problem making a purchase but can't get them locally even after placing an order.

My car was damaged in late December, 2016 in my Freehold, NJ Sam's parking lot by two runaway shopping carts on a windy day. Sam's insurance company refused to pay for repairs, and I lost an appeal with the same insurance company. They just decided that they are not liable. So I refuse to shop there any longer - they lose about $7, 000.00 a year in sales for a claim of $528.01 - a poor business decision, in my opinion.

Member # 101 42210 [protected] Annette Shaw
Re: Vestal, NY store 2/18/17 2:40 pm

I purchased a replacement battery for my car and waited over an hour for the installation. When called, I was informed that the battery would not fit and that the technician dropped a bolt holding in the battery and could not find the bolt. I was told that it was unsafe to drive the car more than a short distance. They refunded my payment and told me that I should drive the car to the nearby dealership (which was closed on this day, Saturday). Instead, I should drive it to a tire and auto business which was only opened until 6pm. It was now about 4pm and I was being picked up at home at 5pm for an engagement. It looked like I would be without the car until Monday morning and I required a ride home.
I stated to the manager that this was unacceptable and that I should be reimbursed for my wasted time and the inconvenience of not having my car until Monday because of their error. I was only offered reimbursement for a cab ride home.
At about 4:10pm, the manager insisted on trying once again to fit one of their bolts even though I stated that I had to leave. This time, they were able to find one that fit. I drove home and had to keep my friends waiting for me to get ready for me to join them.
I still need to bring the car in somewhere else to get a new battery.
I feel that as a long term and loyal customer, I should be reimbursed for my wasted time and inconvenience, other than simply having my original charge refunded.
Thank you for your understanding.

Myrtle beach club Feb 9, 17 member #10-[protected] Sook Philley.
My name is Alfred Philley I am the primary on the membership. I am writing to complain about the treatment my wife received Feb 9th from one of your floor supervisors. When my wife came to checkout she got behind an older couple who were in the process of checking out. She began to place her items on the conveyor belt. The customer in front of her told her the register was closed. My wife responded that she did not see it. She asked the cashier if she wouldn't mind doing one more. Your cashier indicated that that would be ok. While she continued to place her items on the belt the other customer became belligerent and said why are you piling your stuff up here it's closed. My wife told her it was none of her business. The customer's husband began to yell at my wife, you can't talk to my wife like that. My wife responded with you don't even know what is going on. Your floor supervisor came over and began to yell at my wife threating to kick her out and that she would not be able to buy from your club anymore. She never said a word to the other old white couple, just my wife. When my wife explained what happened your supervisor just said Oh I'm sorry and walked off. The cashier was very nice and apologized for the whole incident. Obviously some of your employees are raciest. The white supervisor didn't say anything to the old white grumpy people but singled my wife out because she is Asian. She is a naturalized citizen from Korea. So in Sam's club if anything goes wrong it's because of those stupid foreigners. Kick them out, threaten them. Maybe I don't want to buy any of your crap you sell anymore, so don't threaten to take away my membership you can gladly stick it. I do have some influence among a group of people as a pastor and I will use what influence I have to let them know that they will not get fair treatment in your store unless maybe you are old white people.

Went to check out about 8:45 in lane 1. Customer in front of me was just leaving. No one else in line. After loading 12 of my 14 items, an employee came over and informed me that because I didn't have an on-line order to pick up, I would have to go to another register. The cashier didn't say a word to me as she watched me put my items up. The only other register open was at the other end near the self check-out. I spent another 15 minutes waiting to check out there.

I did observe a gentleman go to the lane 1 check out with a dolly of paper plates and trash bags. Guess he ordered something on-line in addition to those items. This was at least five minutes after I was waiting in my new line. I would have already been checked out if allowed to stay in lane 1.

Not good customer service.

Tried online order/store pick up. Both occasions ordering was fine pick up horrible.
BOTH occasions, wait to pick up was 2 LONG ( 45 mins). Orders were NOT picked prior, so the LONG wait. Y order online then?
1st order was 8 mth pregnant n yesterday was with toddler n baby. This was my reason 4 using service but now y I was so frustrated n disappointed. Unacceptable service.

Quite a few years ago I purchased this ring. Recently, it was in need of repair. At this point I could not find a jeweler who could work on a quoratia setting. Requires special Equiptment. I contacted Sams customer service to find out if they could direct me. After several discussions I was told to return it to Sams for a refund/repair. I only wanted repair and was willing to pay. The lady at the Sams Club told me to take it to a jeweler. She said if I had not purchased a repair plan they would not touch it. She was extremely rude. I once again contacted Sams customer service. They said if problem not resolved to contact them again. I did. They are now ignoring my requests. If you buy something at Sams it is "as is." They will not help you after the sale.

I was attempting to check out using the Sams Club app and was unable to due to a error on the web site and the Sams Club in Richmond Virginia #4788. The app stated declined on payment. We discussed this with two different employees at the store who both looked at the app pn my phone which stated denied. So at the recommendation of your two employees we processed through the line. When we got home we checked or bank account and found out that you had robbed me of 342.53.
01/17/2017
POS SAMSCLUB #[protected] RICHMOND VA 0000 DEBIT CARD PURCHASE $342.53

I called and talked to Patricia at that store who requested I bring the receipt for the over change at that point I stated there was no recent and the app had stated payment declined. She said to come by and they could refund the overcharge. I went there on Friday the 29th of January and talked to a store manager Omand who basically stated there was nothing he could do for me. He stated he had just used the App the day before and it worked fine, I stated I had used it on December 17 and it worked fine for me that time. I asked if he could talk to the person who checked us out or look at the camera where we didn't leave the store or check and they could see two charges within minutes of each other. He said have a nice day.

You store and company has stolen hard earned money from me, I looked at my account and found that I have spent 2711.67 of my hard earned money at your stores since Septemberr 2015 (less that 4 months) I know that is not a lot of money in your big business but a lot of us little people put you where you are.

I ordered a dining room set on november 14th 2016 online I paid $893.45 and was told we would receive the product before december 7th. On december 7th I was called and told it was damaged but was assured we would have it delivered before december 20th for the christmas holiday's. On december 22nd we were told another one was damaged and it would not be delivered, I called sams club on december 23rd and was told my money would be refunded as of january 12th 2017 sams club has not refunded my money !

To be fair Squaretrade warranty is the main component to this problem. So a little over a month ago I submitted a claim on my extended warranty. There were 6 days left on it and my kids tablet just stopped working. I sent over the receipt and member number and was assured everything was fine. In fact they sent me emails stating just that. Well the holidays came and went and I realized I still haven't received anything. I thought I would email back to get a status update. I was told to call for more information. I sat on hold for 15 minutes, when I finally got online with someone they said they would send out a box to send it back to them. Okay, no problem yet right? This is where it went south. The agent, after putting me on a brief hold says that my warranty expired but he's willing to reimburse me for the original warranty. What good is that? Reimburse me for the warranty? The next superviser that came on {Louis} said "I'm sorry we dropped the ball on our end, but there's nothing we can do" Not that I expect much from the complaints board, but this is a complete case of false advertisement.