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Sam's Club
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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Newest Sam's Club reviews & complaints

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R
11:46 am EST

Sam's Club tax

Today I made a purchase in Club 4866 Kennedy, San Juan. I usually go 2 or 3 time a week to buy products for my restaurant. Today I had a bad experience with 1 of the manager in charge. We have a letter from our government where we are except of paying tax for our business until the end of this year. I gave a copy of the letter like I always do. The cashier call the manager to finish the transaction. Transaction that the manager denied because my membership it's not a business membership. The way that she spoke to me without giving me an option wasn't the best. She's is supposed to give the customers the best sercice and fix the problems with the best actitud. I have your membership until January and It will be the last time that I purchased anything in your store.

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7:53 pm EST

Sam's Club delivery

My name is Ken Cunningham I was to have a tv delivered yesterday but it didn't make it on the truck so it was rescheduled for today. The delivery had the wrong tv, ours was delivered to someone else and it can't be corrected until Tuesday because they will be closed. Plus they will need to go to the customer ours was delivered to and pick ours up and bring to us. Which means a tv probably being used all weekend making someone else's Christmas happy.
Ours on the other hand will be without our Christmas present and to top it off when we do receive it will be used.
Is this the best we can expect from Sam's?
MERRY CHRISTMAS!

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8:39 am EST

Sam's Club poor customer service order number [protected]

I'm wishing I had ordered from Amazon.
It's taken a month to get my order and the delivery company was a no show. I still do not have my order.
Amazon has always delivered my orders including large items usually within 2 days 5 at the most.

I sent the following complaint last night to your support group. The response I received was horrible. Apparently she did not read or comprehend what I sent. Poorly written response.
[Incident: [protected]]

MXD set a delivery date for Thursday, December 21 between 530 and 7:30 PM Final delivery appears to be crate and barrel delivery service.
At no point have I received a phone call concerning my delivery which was missed, it is now 9:30 PM.
I called crate and barrel help line but they don't answer their phone after 5 PM. I called MXD customer service line they tried calling the driver cell phone number no answer.
It has been a month since I ordered this mattress. I'm very dissatisfied with the length of time and the lack of concern for customer service not even a courtesy phone call tell me they were coming.
I intend to contact high-level management for Sam's Club, MXD and crate and barrel .
this was supposed to be a Christmas present and now it appears it will be well after Christmas if it comes at all.

I am not happy.
David Musick
[protected]

Question Reference # [protected]

Date Created: 12/21/2017 09:35 PM
Date Last Updated: 12/21/2017 10:55 PM
Status: Resolved

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8:18 am EST

Sam's Club kalamata olives

On December 17, 2017 I purchased kalamata olives and when I got home and opened the product there was mold growing all over the top and inside of them. I live about 40 miles from the Kingston, NY store so I cant just hop in the car and get a refund or show them the mold and I usually only go to the store every few weeks to stock up. Please send me a refund and coupons or discounts for my next visit due to the inconvenience of this issue. My client number is [protected]. Please attain my name and address from there.

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10:25 am EST

Sam's Club customer service in the tire department

Hello. I just wanted to drop a quick note regarding on of your employees in the automotive/tire department. I didn't get his name unfortunately, but he was working the cash register on Sunday, December 17th at 2pm. He was extremely rude to every customer there, including me for no reason. When I originally approached the register to let him know I had an appointment he said "and" then just looked at me. His condescending tone of voice was unprofessional and it is my opinion that he should not be around customers. I didn't even want to go pick up my car because I would have to deal with him again. I work in customer service as well and I would never treat customers that way. Dealing with him is probably the worst customer service experience I have ever had. I love the great deals at Sam's club and the tires are priced better than anyone, but I can't see myself being a return customer as long as he is the face of the department. Thanks for your time.

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12:15 am EST
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Sam's Club availability of handicap electric shopping carts

I am a regular shopper at the Franklin TN, Sams store. And for the last (5) months each time I go there, I have to wait anywhere from 30 to 45 min's
a get a Handicap electric shopping cart. As it is there are only (5) of these carts available at any time. So I ask that you please seriously think about adding at least (3) to (5) more to this store, at times one or two may be out of order, or in
need of charging, as was my case today, I got to the rear of the store when the one I was using, you guessed it, it stopped because the battery ran completely
out of juice even though it showed at least a half charge. It took another (45) min's for me to get another one. The dairy food employee found someone with a radio to call to the front for a replacement one. I am unable to walk more that (50) to (75) without great pain. So for the Silver Haired Grandpa's and Purple Haired Grandma's who shop at this store, please think about adding more of these carts, there are hundreds of us who shop here weekly and really need them.

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10:33 am EST

Sam's Club service from employee was not good

I was on my way out after shopping at the Monroeville, PA 15146 store and saw 3 outdoor deer I liked. I ask for a price, the display was the last one so I purchased them and said I would return the following day. First problem was the associate at the desk was bothered because there was not a sku and she had to look it up. Second problem this same associate has another customer come back to her and makes me wait so she can wait on this customer. Third problem. I come back the following day with a truck i borrowed to take the deer home and they sold the deer that I PAID for to another customer. BAD experience overall. The associates that were working at the desk that day apologized and were very nice, but it was a waste of my time and it made your store look really bad. I was refunded, but I think its unacceptable that I paid for it and you sold the item anyway!

Melanie Eberhardt

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10:50 pm EST
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Sam's Club members club organic almond milk

I bought the 3pck organic almond milk of members club and the expiration date was April 2018 but it already has clot and some kind of wired stuff.. I do have the picture of it too.. it's newly opened bottle.. I loved your product so far but after seeing this I've doubt in my mind that I'm going to buy it in future.. But that's different story.. I wanted to solve this problem .. ASAP..

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6:05 pm EST
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Sam's Club online ordered cards

I ordered holiday cards with an expectation of picking them up on Saturday 12/9, it is now Tuesday 12/12 and they are still not at the store. I was kept on hold for an hour with multiple people telling me they could not find the order. Finally one rep found it and stated it wasn't shipped until yesterday(after the supposed delivery date) and that they may not be there until Friday but can not get a tracking number. This is completely unacceptable. These are for my work not myself and the only reason we ordered from you because of the pick up date we were told. This needs to be address ASAP as we needed these cards yesterday to meet our deadlines. At this rate all my confidence in Sam's Club has been lost due to this lack of communication and customer service. I understand it's the holiday season and your company is extra busy. But do not include a delivery date you're not going to even come close to and on top of that not communicate with the customer about it!

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9:01 am EST
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Sam's Club sampler pie

On December 10 th I went the the owasso Oklahoma location did some shopping bought a sampler pie which the label stated it had peach cherry blueberry and apple pie in it got home cut into the pie discovered no peach pie at all and the apple pie has nuts in it so I rechecked the label doesn't say nuts at all so I was concerned about this called the store I purchased the pie from to inform them that there is nuts in the pie and the lady I spoke with said ok i will check the labels the pie was made on December 6 th so how many other people got this kind of pie and what if someone in there family is allergic to nuts which is why I was concerned but they didn't seem to care at the store which upset me.

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8:04 pm EST

Sam's Club tires

I bought 2 tires on 1/23/2017 for $305.01 that was installed on the front of the car. I took the car in on 9/22/2017 and told them the tire keeps going flat. They told me that I needed to buy a new tire. I explained to them that I just bought both tire in January. They said the tire was defective and they would give me a new one. On 12/10/2017 I had the same problem as the first tire. This time the tech said that the wear was on the inside of the tire so I must need a front end alignment and there for my warranty is no good. I talked to the manager on duty Lorelei who would not give me a business card or first name. She just sided with the tech. There is no test that was preformed by them to verify that there is something wrong with my alignment on my 2014 Toyota Sienna. I even sited that the last manager replaced the tire as defective that I bought together. Two tire completely down to the wire in less than a year and less than 30, 000 miles rings out loud those tires have a problem. I would like my money back for the tire and I won't buy any more. This Sam's Club store number is 4822 and is located in Murrieta, California.

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5:43 pm EST
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Sam's Club christmas cards

I ordered christmas cards on cyber monday -- i have always gotten my christmas cards at sams and they are always ready within a few days. Nothing on the ordering website told me it would take over 10 days this is crazy! and unacceptable! and i was told the cards would be in today, 12/7 at 11am and still sams can not locate the cards! i was on the phone with sams today at 2:33pm for 34 minutes with someone looking and having me on hold and never giving
me a answer ( i can send you a picture of the phone log on my phone) -- i hung up after a 1/2 of waiting -- this is unacceptable . Please look into when i will have my christmas cards and call me at [protected]. I like to be compensated for my time and pain...This is not acceptable service. Membership#[protected] sherry colwell

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12:19 pm EST

Sam's Club refuse to process online refund for online merchandise

I purchase a product online and the incorrect item arrived with defects. Called the online number to inform and request an instore exchange. The technician was quick to place me on hold, but finally returned with the options of in store return or mail back.

I expressed in store exchange again and it was documented and agreed. The merchandise was returned in store for an exchange, but all items were sold out and this is were the problem started.

The manger was unable to process a refund, due to the call centers online remarks listed as return by mail and the computer would not allow her to. I clearly said i would return in store.

The manger called the 1800 number and I listened to the representative tell the manger to just process the return, but the system would not allow her to, again. The representative said a refund would be processed by sams club online within a few days.

Two weeks later, no refund. I called sams club online services and they saw the notes. My case was suspose to be sent down to a manager etc for a refund. A month later, no refund. Called again and the same response, sending down to a manager etc for a refund. Over another month later, no refund. Called back today and spoke to a Liz who didn't really listen to me, but did a lot of talking about the process, which i already have been through via sams club online call center and within the club.

I expressed the experience ive had waiting for a refund and wasnt geting off the phone, until i receive a refund or store credit. I was placed on a long hold in a very rudely manner. Liz came back to the call telling me i only have the option of going back to the club to verify a store credit or locate the merchadise i left at the store for a refund back in sept.

I asked for a manger and she lied and said this is what the manager said and she wasnt available. I've been very patient waiting for sams club online to refund me, but nothing to date and I have to experience a rude, unprofessional customer service representative. If I can't get a refund, I will take my business somewhere else and terminate my membership. Sams club ask me for a discounted membership, since I serve my country in a outstanding manner. But now im mistreated in regards to a refund adding up to be a little over $40, it's the pricinple and I work to hard in the USAF.

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7:46 pm EST
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Sam's Club customer service

On 12/6/2017 I called the customer service # on the back around 8:15 p.m. EST of the member card to ask about updating an email address for an existing account for my friend. I waited 10 minutes to get through. Whoever answered the phone was extremely rude! She said that she couldn't hear me and that the static was bad. She told me I'd have to call back. She wouldn't even listen to what I was trying to say. I could hear her just fine. I asked her to let me change phones (on the same line) and she hung up on me. The customer service was horrible. I guess it was her clock out time. If she would had been working, I could have asked my question and she could have left on time. I just spent almost $500 in the Kannapolis, NC store today. I couldn't get anyone there to help me with picking up my online order. I could see the cart. It was ready to go. The lady at the register ignored me. The guy that was supposed to be assisting was nowhere to be found. He was very apologetic and helpful once he was called over. I'm very disappointed with your store all around. I was going to start placing more online orders, but it seems pointless now. Can someone at least tell me how to update the member information easily? Thank you!

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5:39 pm EST

Sam's Club taste and tips demo

I started working in the Taste and Tips in our local Sam's Club. I worked for a month and have not been given any new schedule nor have I received pay for the 4 Saturdays I worked. I can't seem to find an address to T&T to complain to them. I called the supervisor here and she said go to payroll, couldn't find that either. I liked working there and to my knowledge had no problem. I would like to know if they will continue to use me and also get my pay. Thank you

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2:05 am EST

Sam's Club buyer beware

I am very disappointed.
Purchased Member's Mark White and Chocolate Cupcakes with Chocolate Buttercream (30 ct.) for a wedding shower, but the cupcakes weren't delivered on time. No matter what happened next, to me, it was a disaster. I hate when people and especially companies are late, don't stand behind their service and products and let their customers down.
They were late for 3 hours and couldn't provide any reason why. Because there was no reason...

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5:54 am EST
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Sam's Club king size electric blanket

I ordered an electric blanket as a Christmas gift on 11/25/17. It finally arrived yesterday and I am very upset on how it was sent. It wasn't even in a enclosed box. It was taken and a shipping sticker was placed on the package with the blanket exposed to the elements, why in the world would someone do this. Not to mention all the banging around it had to have gotten, not sure if it even works and in my opinion is it dirty. wouldn't want to sleep with it covering me. It was pulled out of the package as well. This is just not right ! I would like another one to replace this one ASAP and in a box this time. It was grey and is a king size.

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1:17 pm EST

Sam's Club repair of my damaged phone

I went to shop at Sam's club in Laurel MD, I unloaded the cart with things I bought and by the time turned around to get my phone, one of the employees had pushed all the carts away, I went to look for my phone but did not find it where the carts were parked, I ran in to ask at customer service and was told no one turned in a phone. I went back to the parking lot and saw my phone faced down with cart tire marks on the case, when I looked at it, the screen was cracked. So I called my phone company and was told to have Sam's club take responsibility for the damage, I went to your supervisor in the Laurel store and all I was told is that they will not take responsibility for it. That is why I'm reaching out to the district office, thanks.

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12:59 pm EST

Sam's Club smoker

Customers don't seem to matter to this store Kissimmee, Florida I took the what I was told by your employees, the last 44 in smoker, it was on clearance for 59. Dollars, your employee was right next to me buying one also, hers was in the box, when u asked if they would sell the demo which had the 59.dollar sign in it, thinking and being told it was the same one but scratched up a little, we took it up front they Scanned it and we payed for it...for it as we were told by 3 different people that helped me get it up front.we had our motorcycle that day we were going to do pick it up the next day.as we were walking out the door they called us back and told us we couldn't sell it for that price, Know samsclub scanned it we payed for it, we were not employees we didn't mark it, we didn't scan it we just payed for it, back home in ny most people would apologize to us not tell tell you get our money back, grab it and walk away with my item, this store seems to not care about the customer, this isn't the first time, you want good relations with customers do what was right, I emailed that store but with no return or apology, were here for the winter in fl, I would like to talk to somebody higher up not death ears, the smoker was payed and mine I would like it back, thank you I know it wasn't you that did this so I apologize to you if I seamed rude my cell315-427-8358

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7:38 am EST

Sam's Club plus card benefits

Last year I was talked into purchasing the Sams Club Plus card for $99.00. That was $54.00 more than the normal club membership of $45.00. I was "told" for EVERY $500.00 spent I would get back $10.00. Well, that is not true! They forgot to tell me that gas, wine, tobacco and OUTSIDE the store purchases such as travel and eating out is NOT INCLUDED in the $500.00 charged to the Sams card. VERY MISLEADING. I found out today after one whole year my return on the PLUS aspect of the card was only $30.00! So they "GOT" an additional $24.00 out of me for the plus card! I am cancelling the Plus when I renew this time. They got me once-but not twice!

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Contact Sam's Club customer service

Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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