Sam's Club
reviews and complaints

I bought a box of Slim Jims on 11-01-2017 #785237 for the amount of $17.48. They were out dated..the expiration on the box, was to used by October 4, 2017. I took the box back today, was refunded for the $17.48. Where the clerk at the Brownsville store on Alton Gloor, said to me that they were on sale. I said to her, they were not on sale and that I paid the full price. I said to here, so you put food products on sale after the expiration date? She said nothing. I went back to see if there was any Slim Jims on the shelf and there was not any on the shelf.
I had slight diarrhea...didn't kill me...but to say to me that they were on sale...and I told her there was no sign there otherwise I would have not bought them.

On regards to my experience at your store 8262 located on I35. I was trying to place an Item # [protected] which was on sale for 44.98 on my shopping cart but since I was carrying my 8month child it was very difficult and heavy to lift. A cashier by name Nyhm inform me that she coul hold the item so I can continue shopping, and not have a difficult time carrying it with me. I was very skeptical and I suggested for her to help me place it on my cart. She assured me that it would be on hold and no reason for me to worry. She was right in front of it, and no one would take it. It took me about 10minutes to grab the items that I need it to purchase. I came back and my item was nowhere to be found. I asked her what had happened to my item, she informed me that her supervisor Jenny had sold it to another costumer. I was very upset i asked to speak with the Manager. Manager by the name of Melissa came by and I explained the situation to her and the response was- "all I can say, is sorry there's nothing I can do". I was very upset since I really wanted that item and to know she didn't offer to search another store or order that item for me just made the experience one of the worse ones in my time from shopping at you're store. Please note that I will inform people that shop there, to never have them hold anything because they are rude and your item will not be there when you return.

Called this morning to change my billing address as I spend my summers in Show Low, AZ and am now back in Yuma, AZ for the winter. I do this every year. First it is ridiculous that I have to listen to a bunch of stuff before I can talk to a person...then I get this female who must talk to my husband as he is the primary...so okay...then, it takes him about 10 minutes to get her to understand our address! She had a difficult time understanding English and also understand fractions. Our address is on 13 3/4 Street, which took her FOREVER to understand! I was supposed to take the survey but was disconnected. Needless to say, her service was horrible! Vicki Privette 928.726.1776. Sam's member# [protected]

Sams club employee gave me a shot in the wrong part of my arm on top of not sterilizing properly causing me to get an infection. i have made many trips to the hospital. on October 29th i spent 2 days in the hospital receiving antibiotics due to an infection from the area not being sterilized before the injections. i look forward hearing from Sams club to see how we can resolve this issue.

First off i would like to say i have been a member at sams since 98. My wife and i have had our 2013 Hyundai sonata since 2012 over the years sams has been the ONLY place for our tire needs. Over the years we have purchased 3 sets of tires, however this last goaround has not been unpleasant, after receiving our most recent set of 4 a week goes by and my wife began to smell rubber burning. Within the next week my wife is on her way to work and out of no where while in motion she hears a loud pop sound the rear passenger tire had seized she feared for her life ! Traffic was heavy and the speed was 50mph. We had the car towed to the dealership. After looking the vehicle over it was explained to us that whomever placed the tires on had over torqued the lug. Afterwards I returned to sams club and they directed me to a third party company because the amount to fix my vehicle was over $250. I received a call from a Luther Williams from CMI. Between Luther and the asset protection manager it took two weeks to finally view the cameras . I had expressed to sams management and to Mr Williams that no one and absolutely no has had dealings with my tires but sams club, i also expressed that i did not feel it was fair we had to pay out of pocket for something we had no hands on contact with. So after reviewing the cameras Mr Luther contacts me and says after reviewing the cameras the associate who did the tires did everything correctly. So i ask him "upon reviewing the tape could you tell what color torque wrench was placed on the impact gun ." Mr Luther said "no i could not tell" so i asked if he could see the specific number on the torque wrench that was used to double check my torque he said " no " . So after my questions Mr Luther begin to get short worded with me saying "he don't have time to waste on my questions right now" (EXTREMELY RUDE) then he says i will be receiving a letter in the mail explaining his findings and he hangs up. I have never been more dissatisfied with service before in my life. I have photos of my vehicles damage all i am asking for is reimbursement.

sent below to Galleria Farms (tag on roses)

To Whom it May Concern,

I'm sending a picture of my purchase of Premium Roses that I purchased last night at Sam's Club here in Metairie, Louisiana. I will be making contact with them, letting them know the condition of the roses. I believe that you are the vendor and wanted you to know the condition of the roses since this is a reflection on your company as well. I assume that the fault lies on Sam's and maybe just like perishable food items maybe a date would be appropriate. I checked the roses and they appeared fine, but since they were tightly wrapped and the rose heads appeared firm all looked good.

I work and arrange the flowers for our church altar and have being doing this for 15 plus years. What happened last night when I arrived here at church to arrange the flowers was a disaster. This has never happened before and I purchase flowers from many sources in the metro New Orleans area.
I have white roses that I purchased from Rouses Grocery 3 weeks ago and they still look fine; however I wanted RED ROSES for this Sunday, since we are celebrating the 500th Anniversary and the Lutheran symbol is RED ROSES. Here's what happen:
arranged vases with filler (greenery and alstromeria)
unwrapped the roses (1 1/2 dozen) and the petals fell off the 1st one I picked up
the second and third were fine, then next did same and so on
I managed to get (5) in one vase and (5) in the other
today, here checking the fridge and (1) is losing the petals as well not sure it this will last until tomorrow and I may not have a chance to get back to Sam's today.

I would like your assistance to contact Sam's Club here in Metairie, Louisiana on Airline Drive so that they know the problem. The Club building in undergoing renovation and just maybe they do not have the proper facility to house the flowers; but if that is the case they should not be selling flowers at this time.

Linda Helmer
St. Paul Lutheran Church
Assistant Administrator
[protected]@bellsouth.net
[protected]

I Visited Sam's club in Morrow Georgia on 10/26/2017 to change my battery since I had to jump start that morning. I was told it would take 2 hours wait time, this was about 8:15am. Since I had another appointment for 9 am it was impossible to wait because I could not afford to miss the scheduled appointment. I was told by the associate that an appointment is available the next day, I selected the 8am, with the hope that the battery will take me through the following day. Unfortunately it did not. I had to take the vehicle back to Sam's Morrow, was told it will take 2 hours. I had to ask why it will take that long, but the associate later confirmed he was joking, that it should not take more than 20 minutes. After my personal shopping at the club, the car was ready. I was given receipt and a copy of the tire enquiries that was made for the same vehicle. On my way home, I drove through an unavoidable pot hole, and almost immediately my car felt it was going to stop on motion, but it kicked back on. On getting home, I turned off the engine and tried to turn it back again with no kick or response whatsoever. The kids were wondering what had happened. I opened the hood to verify what was going on. Upon opening the hood, I saw one of the connector that was supposed to be tightened to the battery head loose. I called the club right away, spoke with the battery and tire Supervisor (kevin). He told me I will have to bring the car back in order for them to assess the battery. I told him I was unable to do that since the car is not responding and my husband will not be home anytime soon. I told him I will stop by the next day (10/27/2017). To cut the long story short, my husband charged the new battery overnight. I stopped by the Sam's club in Morrow. I introduced myself, and the associate responded with "you are the one with the battery" I said yes. He went on to say the connector needs to be replaced without checking my car and if he was the one that worked on my car, why was it not mentioned the day before I drove the car home with unattached battery. No sense of remorse from the tire associate and the store manager after I requested to speak with him. Mind you, I had 3 kids in the car with me. Anything could have happened. I believe it was necessary to file a complaint because this life endangerment.

I was unable to attach the picture due to the size.

On Thursday, Oct. 19th, 2017 I shopped the Bentonville, AR Sam's Club and was surprised to see the Planters large tubs of Mixed Nuts and Whole Cashews had been completely replaced by Members Mark versions. I no longer have the option to purchase the large Planters nuts, only a 18.5 oz smaller version (not the same variety) remains. I have been purchasing the Planters nuts every month and half for approximately 3 yrs for my office. I went ahead and purchased the MM versions, however there is a noticeable difference in the quality, taste, and freshness of these replacements, and it is not a favorable difference. I also noticed this switch to private label and eliminating the brands/sizes (i.e. Starkist Tuna) in a number of other food areas in the club. By taking away my choices of whether or not to purchase private label and forcing me to purchase it, you have also made my decision for membership re-enrollment for me. I will not be renewing in January. I can order the larger Planters items I want online at Amazon and have them here in days and they are also cheaper. I doubt I am the only member who feels this way. Sometimes when things are not broken, you shouldn't keep trying to fix them. Thank you for your time and attention.

Fact is I feel cheated out of the 2016 cashback program. I do understand the rules and feel sorry for you and how you do business. I called in in June while I had time to check on accounts after being in the hospital, asking where my check was. They told me it had been mailed. I said I had not received it and supposedly thought I was in processing a reissue. Little did I realize that I was going to have to monitor and burden my to do list to get what was owed to me.

I did not receive a check and want a reissue, but I realize that you probably don't give a rip. I realize I don't have to do business with you and probably want but you are not a very good company. This would be confirmation of the new low walmart, sams to the customers and community. I realize I can have cash, or sams credit and I do request this be reviewed for Sams Club use only as far as I am concerned. I will pass on the end result but no this you are hurting my community financial support and will pray for your lack of compassion.

84 year old Hispanic female went for new tires. Mechanic said all lug nuts are stripped and need to be replaced and we don’t do that here. I just replaced all 10 lugs on rear wheels a month ago brand new. They stripped all 10 rear lugs and made me get all 20 replaced before putting on my new tires. I’m not sure about the front lugs, but they stripped the back and didn’t own up to it.

Hello, I my name is Mayte Rodriguez, on August 25 I made my 40 minute drive to my favorite store Sam's club in Yubacity. It would be my only stop as I was getting my all i needed for my son's birthday party for the next day. I was in the store approximately an hour and twenty minutes. I came out to see my 2016 Cadillac Escalade had been keyed on two doors driver and behind driver door. I had help with my items as I had two carts. The lady helped and talked to the security cameras lady which I had to make a police report to check video. I for sure though we could catch whom it was since I was infront of a camera. Report made I was supposed hear back nothing so I called. Police man said" your not going to believe this" he sent me a screenshot of camera system. Which I will include if I can. I was shocked. He said they couldn't see anything. There was one hanicap parking and a car area and my car. The keyed is NOT from a cart as it is to low. I never received any support or suggestions from the store it self and that is why I am going above to seek help. I know this is not Sam's fault, but I extremely felt let down by your camera system a billion dollar company has this camera system. I no longer feel safe if something truly bad were to happen in your parking lot. The scratch are so deep the police man wrote down vandalizime would be over $1, 500. Not to speak of the $1, 200 sealant I will have to redo as I just had done when suv was purchased. This is not a 30, 000 Honda. My vehicle is a new Cadillac which means what everything cost more. I drove straight home with such a horrible feeling. I have a Costco card but I always pick Sam's first I'm one of your great customer if you can look up we always pay cash and our total usually including that day was $400+ . But I have not been back, I feel very let down by the club. My SUV is garaged and I have a rod iron fence around our house which sits about 300 feet from the road just in case you try to tell me if it was done before arriving at the store. I specified to the police man to write down the intensity of this as it was so much fresh griding. He agreed it was freshly done the powers were very fresh. I have had the worst months of my life my family has been through a lot but the more time passes the more upset I get over letting this go. I would request some help financially to fix my vehicle. Please and thank you for your time. Mayte Rodriguez

10/16/17

Sams Club needs to pretend they are a regular Joe card holder and try to use the call in system to pay the credit card bill. I know Sams will say this is a provider issue but my Card clearly says SAMS CLUB. Once you use the Mastercard system I suggest you obtain a Discover Card and/or a Costco Visa Card and you will see the difference.
Your Mastercard is by far the most difficult system to make a payment on. It also will not allow you to pay on any date before the bill is due so if you will be away, unless you remember to call with all the info that is needed when the bill is due while you are away, you must pay it weeks in advance if not longer. Their phone system is so inept and makes you go through so many hoops it is very frustrating and time consuming to use. Try it and you will see.
Discover, Costco just asks for limited info to confirm who you are and what you want to do and you do not have to wait for the speeches to be complete to answer a question on what you want to do. I just paid my Discover card that is due on the same date of my Sams Card which is 11/3/17 and it will be applied on 11/1/17 and it took me less than 1/2 the time to even get to the point of a payment for the Sams card.

Also since I will be out of the country I wanted to notify the card companies of the dates and locations so they do not turn them off for suspicious activity and with Discover I hit "0" for operator and I had to wait a few minutes but a live person helped me with both my card and my wife's which is 2 separate accounts and would take my payment over the phone at no charge if I wanted them to but with an extra click of 1 button and putting in the date and clicking OK it was handled.

Compared to Sams card I had to go through the whole payment attempt process and since it did not give me an option to date the payment I went to customer service which the automated system sent me to Underwriting and they gave me the same number for customer service that I had called in the first place to call, I told her that this was the number I called so she transferred me to a live person who because this account is in my wife's name had to get on the phone even though she had many times before given them the info to give me full control of the account. Which she had to go through the entire process of answering questions which I had done when I first made the call. and surprise! wouldn't you know it the information did not change.

All this for 2 questions, 1. can I pick a date before the due date to make a payment. Answer NO it is on the day you call in. 2) I need to put a notice of going out of the country on there records. After giving more info they were able to do this. Thank GOD
Last Question since I was on the phone for almost 1/2 hour to accomplish this I asked if she would take the payment over the phone and I was told yes at a cost of $10. Really, so when I am done with this I will call back and go through the same excrement again to get it paid.

This contract Sams has with Mastercard needs to be reviewed. Every time I use this card I dread knowing the waste of my time and the headache I will have when it comes time to pay and I just feel that the last straw will be if I am out of the county and try to use the card and it either is cut off or rejected it will be the last time and I will march into Sams club and demand a refund on the business account.

Note on your card it states that we have been a member since 2000 and since using this card and knowing the problems with it I have reduced my time in your store since Costco's Visa works so much easier and they actually have at Visa good customer service. The nearest Sams Club to me is approx 12 miles. The nearest Costco is 38 miles yet I am now buying 4-5 times more with their card and why is because it is customer service and this is mainly with dealing with out side vendors.

Resolution, fix the issue with your vendor or I will take my business elsewhere

On Oct 15th I picked up 2 orders of cup cakes. They were very nice looking and my issue is that one of the plastic boxes did not close properly because I did not try to open them at all prior to my shower. When taking them from my car to the facility I picked up one of the plastic boxes to going side the hall the plastic box open up and all the cup cakes went to the side and have the order fell to the ground. Those plastic boxes I know from past experience do not come open very easy. Some reason this particular box did and I do think it was a defect as I had no problem with the other plastic box. It was very disappointing and needless to say my 48 guest said they couldn't believe this happen. I should expect to get at a refund for the this order or at least for the one box of cup cakes.

I was very disappointed, for future they should also put tape on the sides. Look forward to hearing from you soon.

I have a picture of the smatch cupcakes and receipt if you needed

Betty Rodriguez
email: rodriguez.[protected]@yahoo.com
tel.[protected] wk

We purchased the Carrington Sectional-644339 (originally $1999.00) in September for $1699.00 ($300 savings) We were excited to receive a nice large sectional for the price. A few weeks after receiving the sectional I sat down and heard what sounded like a break in the seat. The seat was dropping lower than other seats.

I called and requested a replacement of the one broken piece of the sectional. I was told that the sectional was not in stock and they could not replace or exchange one piece and that I would have to return the entire sectional. I was then informed that if I wanted to wait for the sectional to come in I would not receive the $300 discount if the promotion was not running when and if the sectional came in.

Since there was no set date as to when this sectional would be back in stock I did not want to wait. I asked the online associate to refund sofa and schedule pickup. She scheduled pickup and stated that once sofa was picked up money would be refunded. I had to waited a week since
the earliest pick up date was October 4th.

Sectional was picked up and I was told that an email would be generated and refund would follow. I did not receive an email as stated by driver who picked up furniture so I contacted Sams Club online to find out when email and refund would be received.

I was told to give it 5 business days since it had been picked up that day. I waited the five days and called again to inquire about the email and why I had not received it. I was told to check the My account and I would find it there.

No email received. I waited several days and called again. I was told it would take about a week for refund. I waited and no refund was issued I spoke with an associate she said she had to verify that the sofa was in the warehouse and had been returned which she verified and stated it would take 5 days for refund. After speaking with driver and 3 other associates on the phone no refund was issued.

Today, October 16, 2017, my husband called and finally spoke with a young lady who was very helpful and finalized the refund. This has not been a pleasant shopping experience and we will think twice before buying any big ticket items online sight unseen.

I bought 4 new tires 12/21/2017 with the warranty for my 2004 Tahoe at Club#4783 and went in yesterday 10/14/2017 to have them checked and they would not even look at them. They said my truck has custom rims and they wont touch them, so why did they sell them to me and put them on my truck in the first place. I want my refund because apparently I wont be able to get my tires checked at any Sam's club, according to the tire manager at the #4783 club
Number under the bar code on my invoice is: [protected]

While standing in line I witnessed 2 consumers in front of me and didn't comprehend why they were unhappy with the service they were receiving. When it was my turned to be assisted, Calvin was extremely rude and threw money and my husband as we were checking out. When asked for a supervisor he threatened my husband and told him to meet him outside because he's "Calvin" is not rude, but the next 3 customers request for management as well due to his behavior.

I went into my local Sam's Club about two and a half months ago and was going to pull my cash rewards that I had built up which was $100 and I was told that somebody already used them. Well I hadn't used them and I'm the only one on my account and I surely haven't been where they said they were used at which was up in Montana or somewhere up north and I'm all the way down here in Texas. Member services call the manager they made a copy of my membership card they told me they were going to fax it to some department and corporate that deals with fraud and I should hear something within 2 to 4 weeks well I went back to my local store 3 weeks ago the information had been faxed to the wrong Department which is going to delay the process 2 to 4 more weeks yet my membership is expiring because I don't have that money to renew it and management at the store is refusing to renew my membership because they say they're not the ones that are supposed to deal with it when to begin this without when all this started they're the ones that told me what was supposed to have been done which was the faxing and they faxed to the wrong location. All in all, the store management support royally SUCKS and will be loosingba VERY LOYAL customer due to their lack of customer concern and doing what's right by their members who PAY MONEY to shop at their stores!

I ordered a mattress set which was delivered damaged. It was picked up for a refund almost 30 days ago and still no refund. I am still waiting on my refund almost 30 days after the mattress has been picked up. I have called multiple times and have received a different response about the situation every single time. No one seems to know when my refund will be completed. Meanwhile I am being charged interest daily for this purchase because it was made on my credit card. The tracking information says that the mattress was delivered back to the manufacturer over a week ago. I am completely appalled at the lack of customer service I have received over a purchase that was delivered damaged. Every representative that has said they will call me with more information has not returned my calls.

Called number [protected] many times. Today i called and asked:
how do in get on line a list of my purchases and payments made.

I got...No anwer

was put on hold several times...Talked to three people and got
no answer. What is this?

we have been a customer with sam's for years...You better hire
people who can answer...Instead of those only interested in their
paycheck...Which they do not deserve.

Sam's business master card...[protected]-exp. 7/20.

Can you answer this question? i hope so...