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First, let me say that Paula of Sams Club Membership stated that other consumers would see this as a poor me versus poor service. If you do, that is fine, however I believe there are likely many more Humans out there, who are tired of being ripped.
On November 4, 2006, I purchased a 9ft Christmas Tree and 3 boxes of Stainless Steel Landscape lights from Sam's, where members are supposed to be getting the best deals. On December 09, 2006, I was in the store again, and found that the tree is now $40.00 less than 35 days ago, and the landscape lights are now $20.00 less/box than the same date. I spoke with a manager-Lori about this, and Lori said that they would not refund me the difference (A Member), as I didn't have my receipt, but even if I had it had to be noticed within 30 days of purchasing the product. I purchased this product from the very store they are now reduced, and I have to notice a reduction in the price in order to get a matched price from the same store which is supposed to be offering the best deals to members-What is wrong with this picture. Then Crissie, a Customer service representative, told me that I couldn't just come to the customer service counter and state I had gotten some item without a receipt, because then just anybody would be coming and doing this-mind you, again I am a member and they keep records of member purchases. All of this took place at the Sam's Club Store in Bowling Green, Kentucky. The member services representative I spoke with-Paula, did state that I could take my Christmas tree back down, pull up my landscape lights, and return the used items to the store with the receipt to get a refund on a gift card, and then turn around and purchase the items again at the cheaper price-Am I the only one that sees a problem with this picture?
I was there for 15 minutes and asked for the burger without salad because I did not like it and I did not even get potatoes. The day shift is perfect in everything !Night shift equals zero.I hope these bugs will be compensated!?!€!
Yesterday I bought 2 boxes of raspberries. I opened 1 box last night and all the raspberries were rotten.
Today I opened the other box and the raspberries were rotten too.
It is not the first time.
What I could do?
Thanks.
Paola Mereghetti Zana
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I buy members mark salmon and pea grain free dog food have been for about yr or so. Been finding other kinds of dog food in it. It a redish orange color. It has dyes in it. Found bout 40 in last bag new bag also has some in it. R u changing it or is this something that shouldn't b in it. Picture has grain free on right and what I found on left...
I visited Store # 4764 To get a Battery I Spoke with A Sales Associate By the name of Freddy And I received the Worst Customer Service Ever I Attempted To Explain that my Car Died in the parking lot and this guy began to over talk me and assumed I needed Air in my tire ... He stated to me That We Are very Busy u can come back
I've been buying this litter for years and it's always been wonderful... until this last container. It won't scoop! I have no choice but to dispose of it and purchase another container. I am very disappointed.
I am owed over $2, 000 in reward money. I accidentally closed my account ( did not see any warning about not being able to redeem this money ).
I have a screen shot of my statement but I don't want to email it on here until I talk with someone in person.
I asked for assistance to 3 people 3 different times & no one assisted me. Employees walked right past me while i was waiting to be assisted. I asked to speak to a manager and the manager never showed up. What is the point of having so many employees & being such a big company if the employees aren't going to do their job
Yesterday I bought 2 boxes of raspberries. I opened 1 box last night and all the raspberries were rotten.
Today I opened the other box and the raspberries were rotten too.
It is not the first time.
What I could do?
Thanks.
Paola Mereghetti Zana
the same things happens at all Sams Clubs. I worked for them for over 20 years and worked in many locations. they do have a payroll budget to adhere to, way to low if you ask me. I(t provides very poor member service. I was one of those managers that gets the complaints and there really is no one elde to put on a register because we were never allowed to hire anyone else. We had to come in at less payroll this year vs. last year all the time. We had to cut hours for everyone if we ended the week too high. Fridays were horrible as it is the last day of the work week and hours had to be cut to make payroll, no matter how busy you were. Graduation season for the bakery associates is a nightmare. the expectations for these people is extremely unreasonable. "they have to continue to take orders for cakes, no matter how many they have, and are expected to have them ready no matter what. the catch to this is this... no more payroll given to them, no extra bodies to assist, if they go over their scheuled hours they get written up, l it is a horrible situation for the cake decorators and the Fresh manager themselves. I know whover reads this and has been in this situation would be happy if this gets out to the public and people open their eyes and see what harm this company is causing to the working people and the unbelievable expectations for anyone who works there. i finnally left after so many years and have never been happier in my life. This company has undergone so many changes in the past 15 years, it is hard to believe they still make money, but thats what its all about, isnt it?
Twin Cities, MN
WTF = Shop at the end of season - - How the hell do you expect to purchase something and then if it goes on sale want a refund - thats the most ridiculous thing I have ever heard - If you buy a burger and fries for 5.00 and it's a special the next day for 4 do you want the freakin dollar back. And hey you in Mexico - Stay the hell out then for god sakes - - seems like you keep going to get felt up.
Wish you all were not so angry and using such colorful language. I cannot really blame you all for being angry because they obviously don't care and have a pack of useless know nothing employees who feel they don't make enough to care anyway. I do not like to be decieved, lied to, touched when I don't want to be, or where I don't want to be, and all the complaints just go to show us all what an awfull place for people to shop or feel they have to shop at. What an awfull place for someone who is decent and honest to feel they have to work there. I really do not have much sympathy for companies that make profits off of people and do not conduct their business in an ethical way as to make people want to buy and be there for work. Buying things and feeling ripped-off is not what a business is suppose to be about. I have just been treated very poorly at one of their stores and will not go there for anything or anyone or even to get our refund of the purchase price of the most useless worthless protection plan that I have ever seen in my life. What a frustrating disgusting mess these plans are! Everyone shop at other stores and donnot ever waste your hard earned dollars on complicated worthless protection plans that want people to pay more money instead of honoring and servicing the plan yu bought in the first place. These plans say Sams Club on them but when you ask them to help with something broken the store where you bought the plan doesn't want to help you. Forgive the language please but this really smells like [censor] and it sucks.
Cancel your membership today and get the full guaranteed refund back. Pay me, because you where stupid enough to pay them, for permission to buy from them, and I will show you how to ###in shop economically.
Where the ### is the cashiers? 4 People in customer complaints and one at the register!
Where the ### are are the bags and baggers?
I will boycott sams club especially in mexico! Also all my friends will too. And I have many! Mexico will entirely boycott sams club after my news special on all the local channels down there!
Jack ### pay to shop at supermarkets! That is why sams club has minimal cars in the parking lot!
My ###in wife is tired of getting felt up by sams club in mexico!
Sams Club ### club? In mexico?
###in Sams club pervert warning in Hermosillo Mexico. If you want to be felt up go there. ###in perverts I will kick thier ###.
Sam club in Mexico will grope your groins when you leave ###in perverts! I am going to sue them. They practically strip search you but will feel you up when you leave! sams club ###in perverts.
Why pay a fee for permission to buy at sams club they should pay you. Plus most items can be found for less elsewhere with no mebership fee. Sams is a scam! Hey you might find by shopping elswhere they will bag your stuff, pack your cart and offer to bring it to your car. Oh and why wait in lines. Other stores hire help. Boycot Sams and Walmart rip offs they just run small companies into the ground then jack up prices to rob you!
If you knew anything about business, which obviously you do not, you would know that at the end of every season all the seasonal merchandise is reduced to help the store clear out their inventory. If Sam's Club or any store would credit back half or more of what they sold those items for everytime they mark merchandise down after their selling time is up, they wouldn't be in business for long... It's common sense
I see your point, they are not too bright if they really are going to make you bring it in. I would hace called them on it. I would have dragged that tree back in, gotten my gift card, and bought another. On the other hand, they did offer you the refund, and you didnt want it. They may be stupid for throwing away their own profits, but I cant really fault them for the service they gave you.
Neice..not nice... just thought you should know!
I puchased a ipod for my nice for her birthday in october. less than 2 weeks it stop working. so i took it in and they replaced it with another one. which we thought was going to be a new one. but when i gave it to my nice she turned it on and it was used . and half of the battery was run down. and there was songs download on the ipod. which made me and my nice very upset. also because my nice is a christian. and she does not listen to that kind of music. she only listen to christen music. so my nice was so upset that that kind of music was on the ipod. so when i call sams club they apologize and said they would take care of me . so i drive down to sams club the the other manager was not avaliable. so another manger by the name of dave came to help me. and told me they did not have anymore ipods. to check later on. i was so upset i just left with my ipod. what an inconvenence for me . and all morning on 12/12/07 i been trying to call an speak to chris the superviser. and left a message to call me .but no phone call.