Sam Levitz, Tucson, AZ.Vintage casual sofa in linen color, 90" long; sku [protected]

My name is Sharon. In Nov., '16, I ordered four piece of Ashley furniture. They were delivered Dec. 10, 2016. I did not move in to my home until Jan. 2, '17. On Jan. 12, '17, I noticed a squeaking sound from the back rest of one of the sofas. I called Sam Levitz; they sent a tech; he took photos of the inside frame of the sofa. He found one of the vertical boards was bowed and cracked. I have been told by Levitz they will take the sofa in to their shop for repair. I do not accept that solution. We are a household of two mature adults. The furniture is given TLC. We are requesting Ashley replace this sofa.
My direct email is:
Ph. 218.966.0026

Jan 28, 2017

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