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www.salonguys.com
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1.0 24 Reviews

SalonGuys Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with SalonGuys at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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SalonGuys reviews & complaints 24

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Newest SalonGuys reviews & complaints

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Y
7:04 am EST

SalonGuys Terrible company to deal with!

Ordered a curling Iron from www.salonguys.com and received an incorrect one. I've purchased the most expensive one but the one I received was two times cheaper! I contacted them and they said that iron which I ordered was not in stock and offered to refund me the price difference. I refused and said that I'm sending it back for a full refund. They said that they don't accept returns. They left me no other choice! Terrible company to deal with!

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J
12:28 am EDT

SalonGuys Disgusting, terrible company! Don't order from SalonGuys!!!

I have ordered some items from www.salonguys.com and everything arrived damaged. I contacted these guys and asked for a refund and they said that they need to check something and later they will provide me a return label. Waited for about two weeks and started to get nervous, because there was no information from SalonGuys and I had only two weeks left to return.
When I tried to contact them myself they ignored me and they finally contacted me back only when 30 days already passed. They said that refund was not possible since 30 days passed and there was nothing they could do!
They did it on purpose! Disgusting, terrible company! This place needs to be shut down!

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V
3:28 am EDT

SalonGuys No refund and the seller can't deliver the correct order

I bought beauty products from the company www.salonguys.com. The order was delivered three days after that, but the package contained some strange bottles, which I haven’t ordered. I emailed the seller and asked why he has sent me strange bottles. The seller told me that they didn’t have some products and therefore they have changed some of them. I told that I didn’t need them. I returned and asked for the refund. Nothing. Don’t buy from this company.

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H
10:58 am EDT

SalonGuys The website looks good but the company is terrible

The website looks good but the company is terrible. If you live in their neighborhood it might be worth the risk to buy from them but otherwise stay away. They will happily ship you back your broken part till your warranty runs out rather than "replace" the part and be out of pocket. The customer service people seem nice but really they are well aware that all they need to do is to string you along till your warranty is up and then they win by never replacing the part and yet they pretend to try. They must literally just put what you send to them in a new box and wait a few weeks and then send the junk back to you. They prefer to pay their shipper to ship stuff 3 or 4 times around the country rather than just replace the broken part. Avoid. Not only is this frustrating for the customer but a huge waste of your time and it can cost a lot of money shipping the stuff to them.

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Tori&scott
, US
Oct 28, 2018 9:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Instructions on how to put together the universal shampoo bowl

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Chris2013
Apollo Beach, US
Jul 30, 2013 8:28 am EDT

I bought a facial steamer from Salon Guys and it never worked correctly right out of the box. I contacted them and they said they would send me a part to replace that would fix the problem. Two months later I received the part and after installing it, it didn't fix the problem.

I contacted them again and they said my only option was to ship it to them at my expense for them to repair and pay for the return shipping, which was $50. I told them I shouldn't have to do this since I bought a brand new piece of equipment that did not work from the time I opened the packaging and plugged it in.

They said that was my only option and that they would not send me a new one. Do not buy anything from Salon Guys. They do not stand behind their products and will rip you off if you have any issues with something you buy from them. This is not the only complaint from other customers of theirs about this issue.

Here is my video story, http://www.youtube.com/watch?v=8kkbgR1NFF8 and here are some other complaints, http://www.sitejabber.com/reviews/www.salonguys.com

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Puotane
, US
Apr 18, 2012 12:44 am EDT

Purchased an apron on the advice of another stylist. After a coupl weeks the fabric frayed and pulled away from the zipper. Clearly a bad sewing job. The apron looks brand new besides that. Salon Guys will not exchange or refund as I called them a couple days after their 15 day warranty. (15 days? Are you f'ing kidding?). Do not shop with them. They are ONLY concerned in your
money and not about taking care of their customers or the quality of their products.

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Gaiery
, US
May 21, 2012 7:47 pm EDT

Received a towel warmer from them, but it broke within three weeks. The customer service refused to do anything, and they were very rude. NEVER buy anything from them.

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Chris2013
Apollo Beach, US
Jul 30, 2013 8:20 am EDT

I bought a facial steamer from Salon Guys and when it arrived, it did not work properly. After I called them about it, they said they would send me a part to repair it. It took two months to get the part and it did not repair the problem. Then they told me they would repair it if I shipped it to them and paid for the return shipping which was $50.

I told them that was insane since I bought a new piece of equipment that did not work from the time I took it out of the box and that they should just send me a new one that works. They refused and told me that shipping them the original unit for repair at my cost of $50 for the shipping was the only option.

Don't buy anything from them and get ripped off like I did. Here is my story on YouTube, www.youtube.com/watch?v=8kkbgR1NFF8 and here are some other consumer complaints about Salon Guys, http://www.sitejabber.com/reviews/www.salonguys.com

SalonGuys Customer Reviews Overview

SalonGuys is a popular online store that offers a wide range of beauty and salon equipment. The website has received numerous positive reviews from customers who have purchased products from them. One of the most appreciated aspects of SalonGuys is their exceptional customer service. Customers have reported that the staff is knowledgeable, friendly, and always willing to help.

Another positive point of SalonGuys is the quality of their products. Customers have praised the durability and functionality of the equipment they have purchased. The website offers a vast selection of products, including salon chairs, hair dryers, styling stations, and more. Customers have also reported that the prices are reasonable and competitive.

SalonGuys has also received positive reviews for their fast and reliable shipping. Customers have reported that their orders arrived on time and in excellent condition. The website also offers free shipping on select items, which is a significant advantage for customers.

Overall, SalonGuys is a reputable and reliable online store that offers high-quality beauty and salon equipment. The website has received numerous positive reviews for their exceptional customer service, quality products, and fast shipping. If you are looking for salon equipment, SalonGuys is an excellent choice.
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