No one should be treated the way I was by the owner Susan Stoll, hairdresser Lisa Anderson and Stunning Skin By Kim Evans, facial. I had been going to "At Last" since Nov, and in May, I experienced total NON PROFESSIONALISM from all 3. Starting with Lisa Andersen's INCOMPETENT dye job, and then her NOT owning up to her mistake and the owner taking her side even though she agreed with me regarding the time frame of last "dye" job done... to cops being called out, all because I held them ACCOUNTABLE for their incompetence, gossip, disrespect and basically not being able to admit they were wrong, and I the CUSTOMER was right. So typical of today's society. But hey, as long as we are just numbers, and we have to deal with "supply and demand" and no one is ever held ACCOUNTABLE for their bad behavior, especially businesses, then what can one expect?... and is why I am doing so right here!
Lisa, dyed and cut my hair on a Thursday on May 9th, while her mom and son were in her office as well and is why she was so distracted and incompetent. (not the first time either, she often is off in another world) I had asked her, "TO PULL THE DYE THROUGH" as usual she gives me an excuse of why she isn't doing that, even though I have asked her to do so before, because I don't want "orange" hair. I decided not to argue with her and let it go, and see how it looks the next day. Sure enough I didn't like it, too many orange hairs. I left a message asking if I could come in to have the ends done like she promised she would if I wasn't happy. I get a text asking if next Tues would be ok, I said, fine only to have her CANCEL a few days later, and change it to the following Thursday a week later.
I show up Thursday the 16th to be all prepped, then told it had been a whole month since I had last been in to have my hair dyed, and I would have to PAY another $100. I informed her I was just in the week before, so she argued with me, both our voices raising and swearing. So, I decided to ask the OWNER SUSAN, to look at my "ROOTS" and tell me how old they look, she agreed with me 1 and half weeks to 2...(my hair grows fast) does she tell Lisa, I was right? Nope, she later takes her side and tells me not to come back. I tried to "reason and use logic" with Lisa after I sat down and she was doing my hair on the 16th. I gave her many reasons why I was in last week, I told her I would go home and look for proof of payment for that day. I went home and could find NO PROOF of payment, which means she was so DISTRACTED by her family members that she forgot to get my payment. So I called her right back told her we were both right in a way, and that I would give her a check when I saw her that night at an dog agility class we both go to. She refused my check that night and ignored me.
The next day my facial lady KIM EVANS (she sold me a discontinued product that had side effects, bad bedside manner) cowardly and without asking for my side of the story, drops me as a client as well via email and I am told I am never allowed back there again???...I tried in person to reason with the owner to no avail, she locks the door and threatens to call the cops. The next week (day of arrest) I went back to try and get KIM to HONOR a $40.00 coupon that I had never used, that was owed to me, after she ignored my text. I again get locked out, so I calmly waited as they called the cops out again, (another unprofessional tactic when those in authority are wrong, ) they know COPS always take OWNERS of anything side. I calmly waited thinking the cops would "help" me with the "foolishness" these "business" people were displaying and their not honoring the $40.00...Nope, he turns it on me and says, "it is a CIVIL matter"...and there was no reasoning with him either, " So you are telling me you came out knowing there were NO THREATS or OUTBURST being made, for a civil matter only to waste everyone's time to tell me it is a civil matter?"... (I've called cops when renting rooms out for much worse and they would never come out for me???...so I was confused) ...I asked, "You expect me to fight a $40. and spend over $100. to do so, that doesn't make sense"
All the while he isn't listening, (yes, I was frustrated and may have shown signs in my voice and body language of that frustration, but nothing to deserve being arrested) he is just telling me I have to leave or else he will arrest me, I'm not leaving when he says to, so I am arrested, till I bailed out. I may be wrong, but I don't think so...where is it in the LAW that says, "asking questions to a cop is BREAKING a LAW???"... I really want to know why BULLYING is OK, when it comes to those who ABUSE their authority, like "AT LAST SALON in Lincoln Ca" did, and the police?...I really want to know?