Sally Beauty Supply
reviews and complaints

My time at Sally Beauty was cut just under a year of me working there. I was hired by a brand new manager who lacked a lot of experience. And although I am not one to complain about having to come into work on days off, it was more about the way I was told that I HAD to come in. I have worked off the clock because there was not sufficient ammount of employees to work (although at one point the manager had to pretty much beg to hire two employees versus the one that the district manager had demanded). Now don't get me started on the district manager. She was probably the worst of them all. She was a previous manager at one of the stores before getting promoted, but she didn't even have the audacity to come into the store when the Territorial Manager had actually expressed the importance of coming in, in order to help with the store whether it was by cleaning out the things that we did not need, or even remove the over stock of items that we just did not have the room/space for. To make things worse, any time there was a visit with the TM and we ranked poorly on the things that needed to get done, the DM would lash out on us through a hissy fit about how she has "better things to do" and "other stores that require her assistance". The SM was also super lazy would spend her shift in the back room on her phone, constantly complained about how she would like to go home rather than be at work, hell she even would take off hours before she was even scheduled to get off.
The company itself prides itself in having "$1million" stores, yet the most that they would be willing to shell out for their employees in my state is $8.20 for a licensed cosmetologist.
I've spent countless hours working on the paperwork that was supposed to be for the SM to do, I've even gone as far as being promised the Assistant Manager position on more than one occasion!
This store is just horrible, the oh-so wonderful benefits are total trash. You get a scratch ticket and win? Guess what, they take that out of your pay. You redeem the points from selling the "Items of the Month"? Guess what, that comes out of your pay as well! Your manager gets a luxurious all expense paid trip to a special destination, but the true expense is at the work that the employees do, not the managers.
Not to mention, if one person gets caught stealing and you report it, guess what?! You lose your job, as well as having to pay for some of the damages, because you were the one who caught them and you get thrown under the bus, and are told up front by LP that better say you've done all of what the other person has stated or you'll end up in jail even if it's not true.

If you can, stay away. It's not worth the hassle. I used to love my time working there, but the past 6 months have been HELL! But if you still decide to get yourself a job there, don't bother getting a second job or letting your manager know about your second job, because one of two things will happen :
1.) You will get talked out of taking the job and promised more hours
or
2.) If you are at 30+ hours your manager will cut you significantly, then do whatever possible to either sabotage your work performance at Sally's or your work performance at your second job, by scheduling you on top of the same hours of your second job.

They run a horrible system. Oh and guess what everyone, If you have a Beauty Club Card, you only save 10% on EACH item not your entire purchase, if you are a senior and they don't give you the senior discount, it's because the employees working the cash register are only allowed to give that out probably about 5 times a day or they get flagged and written up.

I hate this place so much. It has ruined my life. And now I am stuck in a rock and hard place, all because of this lousy POS company. I hope it burns to the ground.

Issue: On 6.25.16, I purchased Semi Permanent Hair color, Black by Silk Elements for $4.49 and 2- Silk Elements Megasilk package for 99 cents a piece.I also purchased some OPI nail polish for $9.99 and ION Summer spray for $3.99.

I returned the OPI nail polish back to the Grand Prairie Sally Beauty Store #3712 and to my surprise the representative at the counter reviewed my receipt and said the Waxahachie store did not give you what was due to you. I said and what was that. The semi-permanent hair color was buy 1 and get 1 for free as well as the Silk Elements conditioner package.

Result: 1) I called the store and was told to bring my receipt in. 2) When I got to the Waxahachie store, the Manager Trinity looked at the Sales book and checked other books and basically said I don't see where this was buy 1 and the other free.

The cashier interrupted and said I know for a fact the Silk Elements semi color was buy 1 and get 1 for free the entire month of June. The Manager told me to wait while she called her District Manager. This took an additional 20 more minutes to confirm the $4.99 and 99 cents items. I asked the cashier to please have the Manager bring back my receipt so that I can leave.

When she returned, the manager advised I can only give you the color and not the 99 cents pkg per my District Manager. So I told her if you cannot honor my receipt in its entirety than I don't want any of it. Its evident the Manager had no clue of what items were on sale nor the working knowledge of customer service. There were no postings of sale signs within the store as the Grand Prairie location so you have to ask yourself how many customers for the month of June did not get the additional sale items.

I am a Service Executive for AT&T and is very familiar with the Sally's account. It really disturbs me that the Manager and District Manager did not make a "fair judgment" call on a 99 cent item as if I was asking for a item for $99.00. Her professionalism was very poor, and simply had no regards of my proof of receipt.

Coaching Opportunities: My role within AT&T is to ensure we meet and exceed our Corporate customer expectations and if we don't, I will do everything possible to "make it right. In turn, I would like the same courtesy.

Not giving the customer like myself the 99 cent conditioner is simply sad and rude as a Manager. Shame on the District Manager for coaching Trinity to be an unsuccessful Manager. Thanks for your time and I can assure you, the Waxahachie Beauty Supply store # 3353 will never see my presence again and not for the items, but merely for the poor customer service I received in the store. Please take lessons from the Grand Prairie store #3712 on how to have working knowledge of products and provide unsurpassed customer service in the end.

Resolution:
I am requesting reimbursement of 1 bottle of Silk Elements Semi-Permanent color (black) $4.99 and 2 packages of Silk Elements conditioner pkg(Gold packaging) 99 cents a piece. Basically what I should have received on the day of my visit. Nothing more nothing less.

I look forward to a call back or e-mail. Have a great day!

I walked into the sally in Bridgeport, Chicago for a brush and some hair dye. They didn't have any prices marked on one of the items I wanted and on the other item, "Manic Panic" there was a sign saying please see employee for product so I went up and asked politely for some help when they get a chance as she was with a customer. So I waited. Then the other employee took over helping the customer and the extremely rude girl who I had asked for help started arranging lipsticks? Ignored me as if I simply didn't exist. Your company is a specialty store and isn't exactly "cheap". I will never shop your store again. This is not the first time I have experienced horrible customer service in your establishment. I have wasted more money than I care to think about in your store just to be treated like a nuisance.

I was a manager for Sally Beauty Supply for 8 years. Until I had to Have rotator cup surgery. Due to the over lifting of boxes and shifting boxes from 25 to 150lbs. Due to the excessive damage in my shoulder I had to have 2 surgeries and extensive physical therapy. My District Leader Bonnie Fuhrman is suppose to hold our positions and stand up for her managers, but this is not the case she pushed to replace me with a new manager. And a much younger one also. I have all types of Drs, notes and Faxes to back me up, this district leader also knows that this new manager is cheating on her KIP's by using bogus coupons, but this is fine.

I when to sally to buy a hair die at the store 10023 on davenport and the employee Amery not listening to the other coworker she want to do what ever she want. And the coworker ask for help she will keep talking with the customer and tell them her personal problems and ask for job while she working and I think that is not appropriate that the coworker Maria Wich I saw her name on the tag that she was having is doing the all job and the other one is talking with the customer personal live and problems and her relationship with her boyfriend.
The employee Maria is a hard worker since I been visit the store she always doing something . She help the customer 100% When they ask about nails she is awesome. I have it a spa we just open now if they not doing something with this girl mentioned above wich her name is Amary I will do something about it.

Young African American girls don't know the products. One stand behind your back and throws her eyes back, and the other I don't know, I don't know. I know why now after having to drive to Greenville, they really don't know. Rocky Mt store sold me the wrong activator for Aragon demi color. Beware . Sally's got rid of Charlottesville for people who only cares about a paycheck.

This complaint is of the store in Cedar Park, TX (across from Walmart in the strip mall next to the mattress place and GameStop).
I went in a few days ago to get hair extensions. I know little to nothing, and was told I could use sew-in Hairtensity for Microbead extensions. This was a bald-faced lie, and now I've lost $100+.
Very upset.

I am writing this regarding an incident that occurred at the Sally’s Beauty Supply store on Ocean Beach Hwy, (store number 1622) in Longview WA on July 2nd at 10:28 am.
I am in active treatment for breast cancer and on July 2nd I took a shower and my hair started to fall out in clumps. This situation is very traumatic so I called my daughter to shave my head. My daughter seeing that I was very distressed said she will take me to Sally’s to get me something to cover my head. This was going to be a positive experience to attempt to help to bring some comfort in this very traumatic situation.
We arrived at the Sally’s store ten minutes later asked the person at the counter where we could find head covers and she pointed to them without saying anything. There was no greeting, not attempts to assist us and she just walked away. Me and my daughter looked at a few products and chose several. We decided to purchase one head cover and we went to the mirror to put it on. Immediately the sales woman came over and a stated “That’s stealing” and continued to repeat we were steeling. My grandson was with us who is five and African American became visually upset. The woman then looked me in the eye and stated “You are unhygienic” I stated that we were purchasing this product and several others. The women continued to state that we were stealing, even though I continued to explain we were making the purchase and she continued to tell me how unhygienic I was. She made the accusations of steeling and me being unhygienic over twelve times. I became despondent, and the trauma from this type of discrimination, was unbelievable. The sales women then said she was calling the police, she picked up the phone and started to dial. Me and my daughter went and sat in the car to wait for the arrival of the police for it is against the law to leave the scene of a crime. My daughter contacted corporate headquarters and they asked her to find out the name of the person. My daughter went back into the store asked the women’s name and the store clerk said her name was Tracy. My daughter then asked for a last name and Tracy laughed and told my daughter it was Store Manager.
This incident took place in front of other customer, and employees, and our situation was also discussed with those customers by Tracy Store Manager. I did have several customers come to the car while we were waiting for the police and give us their name’s and number to use as witnesses. I have never been so humiliated, harassed or discriminated against. I am suffering from severe anxiety and cannot seem to bring myself to go into another store without taking anxiety pills and vomiting. We were also told by Tracy Store Manager that she was calling the police and we waited for them to arrive however, that threat was not followed through and I do believe this could be a questionable legal issue on top of everything else. Waiting for the police caused me to be late for my doctor’s appointment. My five year old grandson is still concerned with why mommy and grandma were stealing.
According to Sally’s Care General Guidelines it states “Sally Beauty Supply understands the relationship between grooming and self-esteem and recognizes the potential for making a difference in less fortunate women’s lives”. According to Sally’s Mission Statement “It is also our goal to provide the best customer service towards our shopper, so that they feel comfortable in shopping with us”. Me and my daughter believed that Sally’s hair, self esteem, and connections with the breast cancer foundations would give my first experience in attempting to develop some feeling of confidence, less fear and trauma while going through this difficult and stressful period in my life but instead I was met with hostility, threats, and accusations against my character in front of other employees and customers. This event has caused me to cry every time I must leave my home and I have to take anxiety medication just to get into the vehicle.
If this incident caused such great distress to me what kind of distress would this cause someone else?
Melissa Dasher

I'm a regular customer at Sally's and the store I go to has recently got a new manager. Not sure what happened to the last one, she was awesome. But the new manager is rude, pushy, and unprofessional. I love the girls that work there and they're so nice and helpful. But when I went in the manager with BLUE hair asked me if I needed help. I said sure, she told me hold that thought then went and got an employee who seemed to be doing heavy dusting and told her to help me as she proceeded to go in the back and shut the door. The redhead that helped me did a wonderful job and knew what she was talking about. The next time I came in she was telling the clerk behind the counter about the schedule I guess and kind of said some things about the girls private business. The poor thing looked embarassed an terrified. Probably was since there was a store full of people. This time the manager did help me. I was picking a new color to try. I just wanted dye and developer and be on my way. But the blue haired manager lady kept telling me I had to buy this shampoo and conditioner and a big bottle of treatment and something else. I finally told her i just want the dye. She actually proceeded to tell me then you may as well not color your hair then. Then walked away. I see sallys had no standards for managers anymore. This woman has no business doing what she does. I will not be going to that sallys anymore. Which is sad. Because I love and adore the girls there who treat me as if they know me forever and always remember my name. Wish that manager would go. Or they will lose a lot of business at that store.

One of your newly hired staff had a problem with me in highschool. Thats all well and good but she needs to understand she is in customer service and cant go to the back room and talk # about a customer while they are in the store. Yes she did this and yes mulitple people heard her. My mother and I were loyal customers but we wont be returning because of this incident. My mother even threw away her rewards card. You need to prooperly train your staff on how to act when customers are in the store because I can promise you the other women who heard this employee call me a # will not be returning either. If you want to keep people coming back I suggest you hire better staff. Megan is her name and if you need a desciption you may contact me.

I have loved working for Sally's Beauty Supply up until my store shut down and I was transferred to a new store. The manager now is TERRIBLE! She is the most shady and scandalous person I have ever, ever met. The company standard for managers is that they have to work 45 hours a week. Mine leaves after working only 3 hours and comes back at closing to clock out! EVERYDAY! So to the company she is working 12 hour days, when in reality, she is only working 15-20 hours a week. Just recently, she advised us to scam the company and customers by "utilizing" 15% off coupons to sell customers on certain products to exceed our monthly company ratios. She's giving away money just so she can meet monthly ratios and APPEAR to have an excellent team. I can't deal with this is dishonesty I am at a loss for words...the previous employees who have called the employee concern line she FIRED as soon as she figured out who called. My plan is to call tomorrow and I can almost guarantee that I will be fired before this issue is resolved. It sucks working for a company that you LOVE, and the only option left is to complain, which in this case always backfires on the employee. I guess sometimes standing up for what is right is worth the risk. If I can't help myself maybe it can help the future employees at my store. =/

Any suggestions would be greatly appreciated.

I bought nail polishes and skin care products from the website www.sallybeauty.com. I was really disappointed in the services, ‘coz I ordered in total 7 items, but I received only 4. I waited that the seller would reach me and provide money back and the missing items, but this jerk simply avoided me. I sent couple of emails, but no one replied. So be careful if you use this website or leave comments if you have horrible experience with this seller.

I ordered a lot of stuff from the website www.sallybeauty.com, and they offered it with 50% discount. I paid for the order and received the confirmation email, but at the next day I received invoice, which stated that they charged me for full price. Also I wanted to receive 2 products, but they didn’t send them at all. I ordered all this stuff in order to receive free shipping, and I didn’t understand why they changed the price after I placed the order. I wonder if someone had the same situation and can offer good solution. Thanks.

This store is very wrong for termination on of the best employees, that had been there for more then 2 years, I had been a customer
for about 5 years, when I went into the store other day, I asked what happened to that beautiful young black girl that use to work
here and some young guy, with two colors in his hair, burst out and stated she was terminated first of all that is not what he should of
stated, and that is against the company policy, that is the kind of people that does not need to be working, I am going on all web site
not to shop sally's beauty supply every again.