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Both my Mother-in-Law and I have ordered several times in the past from Sally Jean – we love her jewelry. We always get compliments when we wear her charms and therefore we have passed her name/website onto many of our friends/colleges. About 2 ½ months ago my MIL ordered a charm as a graduation gift for her niece – she has yet to receive this item even though it has been charged to her credit card. She has emailed several times (to two different email address for Sally Jean) and has not received one response. She also tried calling, but the phone # has been disconnected. Today she called the Better Business Bureau and they told her they have received about 30 similar complaints in the last few years. She has contacted her credit card company and thankfully they were able to reverse the charges. We are both really disappointed and we are going to make sure to tell all of our friends to not order from Sally Jean. It’s kinda sad– I no longer want to wear the charms that I once thought were really cool.
The complaint has been investigated and resolved to the customer’s satisfaction.
Both my mother-in-law and I have ordered from Sally Jean several times over the last few years. I always get compliments and have passed her name/website onto many of my friends, some of whom have ordered from her as well. We've never had any problems, until now. My mother-in-law ordered a charm 2 1/2 months ago for a graduation gift for her niece. The order was charged to her credit card, but she never received the product. She sent several emails (to two different email addresses for Sally Jean) and didn't receive a repsonse to any of them. She tried calling, and the phone # has been disconnected. Today she called the Better Business Bureau and they told her that there is no business associated with the address/phone #. They also said that over the years they have received about 30 complaints regarding this same problem. My mother-in-law then called her credit card company and they were able to refund her card the money that Sally Jean charged for the order. We are both really updset becuase we both like her products, a lot. We will definately be telling everyone we know not to order from Sally Jean. It's a shame - now I don't really like to wear the jewelry I bought from her in the past.
Both my Mother-in-Law and I have ordered several times in the past from Sally Jean – we love her jewelry. We always get compliments when we wear her charms and therefore we have passed her name/website onto many of our friends/colleges. About 2 ½ months ago my MIL ordered a charm as a graduation gift for her niece – she has yet to receive this item even though it has been charged to her credit card. She has emailed several times (to two different email address for Sally Jean) and has not received one response. She also tried calling, but the phone # has been disconnected. Today she called the Better Business Bureau and they told her they have received about 30 similar complaints in the last few years. She has contacted her credit card company and thankfully they were able to reverse the charges. We are both really disappointed and we are going to make sure to tell all of our friends to not order from Sally Jean. It’s kinda sad– I no longer want to wear the charms that I once thought were really cool.