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Sally Beautymissing item is still missing

Several months already passed and I'm still waiting for the missing item and every time when I contact Sally Beauty I get nothing but empty promises. I ordered 5 products from this online seller and received only 4 items. Their rep said that last item was no longer in stock and promised they'll contact the manufacturer and ship my item. Their rep was nice to me and very polite, but unfortunately he wasn't able to help me.
Recently I sent a refund request and I hope they'll give my money back. Very poor service.

Ka
Jan 11, 2017

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