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Sallie Mae student loans / Totally disgusted with Sallie Mae

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Sallie Mae
I an so disgusted with Sallie Mae that I can hardly write this. To begin with, every time I call I speak to someone from another country with such a strong accent I can't understand a word they say! Then, when I finally get someone without the heavy accent they not only are NO HELP but I have yet to have them say or do anything accurately! I have had several forbearances, or at least they promised me that I did, and gave me new due dates. When I sent the payment in, over a week early each time, I was told that I hadn't paid for the months that they supposedly gave me forbearances, the amount that I owed is somehow always higher than the amount that they told me to send (and each one acts as if I never called before) and then they tack on a bunch of late fees and who knows what other fees after that. I wish I had never heard of Sallie Mae and would much rather have lived in poverty while my son was in school (I'm a single Mom and took out parent loans) than to be going through this. And yes, it isn't over. I think Sallie Mae will accompany me to the grave - that is if it doesn't drive me there! On top of that, my son also has student loans out from Sallie Mae. He was extremely ill and now owes the money to the guaranty agency, California Student Aid Commission. We don't even live in California! Nobody contacted him to tell him to pay them instead of Sallie Mae. HE called THEM, trying to arrange a payment schedule and he was threatend, the woman swore at him, told him he was lying, demanded to know eveything in his budget - gas, food, clothes, medical bills, etc. and then gave him 2 weeks to pay the $3000 and then she hung up! He doesn't even have an address to send it or an account number! So it's not just Sallie Mae - it's everyone else that they touch with their evil tentacles! I'm at my wits' end with them and that's why I'm even on the internet searching desparately for some way to make them be accountable! They don't even fall under the Fair Debt Collection Practices Act because they dispense student loans, so they can continue to screw us over and never have to account to anyone I guess. Fed Up in Washington


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N  13th of Jan, 2011 by 
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Sallie Mae Logo Sallie Mae
Customer Service
300 Continental Drive
Newark (Delaware)
United States - 19713
+1 855 756 5626
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