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3.2 96 Reviews

Sallie Mae Bank Complaints Summary

52 Resolved
44 Unresolved
Our verdict: While Sallie Mae Bank has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Sallie Mae Bank reviews & complaints 96

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7:03 am EDT
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Sallie Mae Bank Co-signer uninformed

I co-signed a student loan for my son. Sallie Mae kept calling me at home and the callers were not very nice and tended to upset me after a major heart attack. I then wrote them and told them not to call me at home anymore. Now they have cut me off of all communication regarding the loan and continue to put bad ratings on my credit score. They have refused to take my son to court over this matter and are ruining my life. Is there anything I can do to get off of this merry-go-round? Please advise soon.

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alison
,
Nov 10, 2008 11:01 pm EST

You cosigned on the loan. This means you are responsible for the payment if the borrower does not pay. Sorry that it's stressful to you, but they have to call! It's due diligence! Did you talk about temporary forbearance and deferment options? That will stop the calls, you know.

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Babs
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Oct 13, 2008 9:23 pm EDT

Write to your legislators and ask them to investigate the problem. That is their job, to represent you, they will forward your complaint to the correct regulatory agency and write to Sallie Mae themselves. Companies don't like that. This year, Bank of America was doing the same sort of thing, outright stealing from us, and they jacked us around for weeks. One letter from our senator and they gave us our money back and apologized.

Also, we all need to be writing our legislators, demanding reform.

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Sallie Mae Bank - Breach of contract consolidation private loans

I graduated from a Tech school in December 2005. I have three private loans from Sallie Mae. Ive had several; forbearance on the private loans and have paid the processing fees to do so every six months. My account has been in overall good status since I graduated. As of now Ive run out of the total allowed forbearance. My payments for the three private...

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8:54 am EDT

Sallie Mae Bank Horrible Customer Service

Sallie Mae's customer service is a joke. Forget trying to talk to someone that even speaks english.

I was recently charged twice on my bank account. So I call them to try and get my bank account straight..hah. They pretty much tell me too bad, you may get a refund, you may not. Fax us a letter and a bank statement we'll get back to you in 7 days when they clearly said " I do see where we charged you twice." Then refund me! It's really not the difficult. Thank you Sallie Mae.

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BrentY
Conway, US
Mar 03, 2010 10:31 pm EST

I am in complaint agreeance with all above statements! I don't claim to be the best at paying my loans all the time, but I just recently authorized Sallie Mae to take $200 out of my checking account to cover a payment. I discovered this weekend that not only was that amount pending to my account, but so was an amount of $199.95 (an amount that was never mentioned to me, nor authorized). My bank informed me that it was probably just some sort of account hold that would be returned back to my account once the $200 went through. Well today i checked my bank account and discovered i was now over drawn. I discovered that both amounts were taken by Sallie Mae which caused the other bills I had payed afterwards result in over draft fees totaling $105. I contacted S.M. and went through the circle of thick accents trying to get things cleared up. They asked me to fax a copy of my bank statement showing the withdrawls along with the overdrafts so they could review them and "get back to me". Well I faxed it during my lunch break and called after work, to just verify that they recieved the fax. Apparently a company as big as S.M. cannot let you know until 48hrs whether or not they get a fax. They can make dozens of calls to us (the ones making the loan payments) each day, but can't make one call to the department getting the faxes. And that department cannot recieve calls from anyone else. Oh, and did I mention that I was told all of this by the all powerful "Floor Supervisor" which is as high up as you can go apparently. There is so much to say, but thats a brief statement of my experience with them today.

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orwell33
ankorage, US
Nov 04, 2009 8:51 am EST

Pardon my aggression, but Sallie Mae is a marvelous ###.

I was charged twice, was then told that a refund check would be issued overnight. 10 days and 125 phone calls later - NO CHECK!

Everyone claims that they can't answer my question so they continue to transfer me until I reach an inactive line that disconnects the call.

I'm making scheduled payments regularly so I feel I'm owed more professional treatment from such a large company. My business relationship with them has been awful and it's unfortunate that they can get away with this behavior.

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orwell33
ankorage, US
Nov 04, 2009 8:45 am EST

Sallie Mae is a marvelous ###.

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ShonniT
Novato, US
Feb 19, 2009 10:18 pm EST

I agree that Sallie Mae customer service is a joke, and I know what you mean about getting charged
twice, their collection dept took 195.00 out of my account twice.
I trying to find out what I can do, whom I can talk to, and where I can go because I live in california,

Did you get your refund?

I called Sallie Mae and asked about my refund they said it would be 30 days, I said that is to long
I had talked to the Credit Union I bank with and that I have an affidavit for them to take over, I recieved my
refund from the credit union, because they have proof that I paid all my payments.
They are taking over. You should do the same.

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10:31 am EDT

Sallie Mae Bank Consumer affairs

It’s hard to think about what is the right thing and what is the wrong thing to do. I feel like I’ve always tried to do the right thing for myself and those around me. Why, then, does it feel like everything I’ve accomplished in recent years is a mistake? In 2002, I did what most high-school graduates do: I applied for college. I was accepted into the State University of New York at Plattsburgh, which meant relocating from Tampa, Florida to Plattsburgh, New York. I suppose this was my first error in judgment.

Going to college is great, no doubt about it. I chose to go to a school out of state (way out of state), though, which meant a greater cost of tuition. Not only that, but my financially not well-off parents apparently made too much of a combined income for me to be offered any sort of support to help pay for college.

Immediately, I was thrust into the world of student loans. My parents and my brother did their best to help me out when I first started my college career, but soon enough I had built my own positive credit and was able to acquire loans in my own name.

That sure felt nice. I was financially independent from my parents. I was learning and growing on my own. I was becoming, or was preparing to become, a functioning, important part of society.

And then I graduated.

That’s supposed to be a time for great joy, right? Celebrations and parties. Pats on the back and hand shakes from those who have taught you for the past four years. A first step into the “real world” where you could find a good job. A job that would put everything you’ve studied for the previous four years to work. A job that would help you sustain an adult life.

Now, I realize that you’re not guaranteed a firm landing feet-first as soon as you receive a diploma. I didn’t expect, though, that it would take two years for me to find a job that applied even a hint of what I had studied each day.

So, there I was. Finally. A job that I enjoyed in a field that was related to my degree. Things were looking up, right?

Wrong.

Because I still didn’t make enough money to cover the costs of my growing student loans. The main problem? Loans through Sallie Mae. A company, who I’ve found, through research online and from word-of-mouth, is one of the most customer unfriendly loan-servicing companies around. A quick Google search of “Sallie Mae Complaint” will bestow upon you a bevy of sites chock full of people voicing their displeasure with this company.

I could be one of them. I should be one of them. Each month, Sallie Mae expects me to pay them in excess of $400. That comes out to be a third of my paycheck each week. That doesn’t sound so bad, until you factor in some other things. Things like rent, groceries, bills... oh, and let’s not forget – my other student loans.

I spoke with Sallie Mae. I tried to tell them that there was no possible way that I could afford that payment each month. I tried to tell them that I just didn’t make enough money to make ends meet. I tried to work with them to lower my payments. I tried. They didn’t. Every response was a canned response. Every solution came from a playbook intended to drive my debt up even further while I flounder.

I’ve met with a student loan advisor whose advice to me was: “You need to have more money. Or marry someone who does.”

Solid advice.

I sought out additional employment, and I’ve finally come across it. Now I work two jobs – one full-time, one part-time. From 9 to 5, I have a day job where my degree is put to use. From 5 to 9, 10, or 11 PM, I wash dishes. Is this it now? Are fourteen hour work days the American Dream?

It might be, but I wasn’t done there. I’ve now got a third job! A design job on a project-by-project basis. 24 years-old with three jobs, and I’m still not sure if I’ll be able to fully support myself. Maybe that’s it? The unending stress and helplessness that comes with being a college graduate? Is that the American Dream?

I know that I’m not alone. I know that I’m not the only person who is affected by a loan company keeping them from experience a life that is free of doubt and sadness. I know that I’m not the only person trying to work with a company to set some sort of realistic payment plan to work on paying off a debt.

I know that I’m not alone. But maybe nobody else knows that. Maybe other people in my shoes don’t know that there are others just like them. Maybe the people who would fight for us don’t know that there are enough of us out there who are struggling. Maybe the people who are holding us down need to know that there is a better way. Maybe the people who outrank them need to see that there is something happening that just isn’t right.

I’m not looking for an easy out. I’m not looking for a way to get out of paying my loans back. I’m just looking for a way to pay my loans back. On time. At a rate that I can afford without having to decide if I’d rather not buy groceries this week or not pay a bill.

I thought I had it all figured out. High-school. College. Graduation. Job. I took all of the right steps. I did all of the right things. Still, I win and lose. I succeed and fail. I take one step forward and one step back. All at once. Every day. I am going nowhere with these problems looming over my head.

If this is how it is supposed to be – if this is the American Dream, then I hope that I wake up to a better reality.

Corey Collins
Plattsburgh, New York
[protected]
[protected]@gmail.com

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AnnJo
Lynnwood, US
Sep 23, 2008 3:20 pm EDT

You say your monthly loan payment is $400 and that is equal to 1/3 of a week's paycheck from your full-time job. That means you make $400 x 3 x 4.3 weeks in a month = $5, 160 net after taxes.

Or do you mean you devote 1/3 of your paycheck each week to paying a $400 a month bill, meaning your net monthly income is $1, 200? Your hourly rate would have to be less than $9 an hour for that to be true. If it took you two years to find a $9 an hour job, your problem is not your student loan, but something else altogether.

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Sallie Mae Bank Loan sharks business

Well, actually I think that all entire loan sharking/leg breaking business in the entire world is managed and maintained by the Sallie Mae educational money lending system.

Even when a student pays their loan off, Sallie Mae retains that student for further use... they ruin your credit ratings, hold on to your name and address...just in case you might be dense enough to use Sallie Mae for another loan and then they really have you, for years to come.

My experience with the Sallie Mae educational loan system was like walking the plank and while the Sallie Mae sharks swim furiously underneath!

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JEFF
,
Nov 14, 2008 3:42 pm EST

They are worse than the Mafia! I only borrowed $5, 000 but by the time I'm done paying I will have paid over $30, 000. I pray that God will come down and kill all of them. We are debt slaves to these ###!

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Sallie Mae Bank Beware students!

Sallie Mae, has a kept a student loan on my 3 credit reports for the past 22 years! I defaulted on the loan in 1985, because Sallie Mae refused to acknowledge the original payments, so I stopped paying them until they recognized the 1985 payments. I have since paid the loan and SM will NOT REMOVE the loan from my credit report! This is after I have a telephone conversation stating they would. Now, Transunion has changed the date of the default from 1985 to 2006 and states that Sallie Mae is telling to keep the loan on my credit reports for another 7 years.. THATS! 29 years of this loan with a $2, 000.00 balance (now paid 100%) on a student loan. SALLIE MAE, is no better than a LOAN SHARK SERVICE and the 3 credit bureaus are their LEG BREAKERS...

I wish I had another SALLIE MAE loan, so I could NOT PAY IT ALL! I think that everyone should stop paying back SALLIE MAE, because they lie, cheat and deceive students, take their money and then destroy their credit anyway. SALLIE MAE IS SUBSIDIZED LOAN SHARKING!

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bus_driver
Vacaville, US
Apr 26, 2014 8:48 am EDT

Sallie Mae is corrupt, crooked, lies, cheats, steals, and harasses people into getting their mafia style loans, then treats you like complete filth afterwards, if you need anything from them.

DO NOT GET LOANS FROM THIS ORGANIZATION! Sallie Mae is nothing more than a government backed SCAM to bilk and cheat money out of as many unsuspecting people as they possibly can!

And there is NOTHING you can do about ANYTHING once you have signed their "deal with the Devil"! Once you have signed, they have you! And I mean, they HAVE you for the REST OF YOUR LIFE!

Go ANYWHERE ELSE to get a loan, just do NOT use Sallie Mae or any other "government backed" organization!
They are ALL "legal' criminals!

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Babs
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Oct 13, 2008 9:26 pm EDT

I don't think Sallie Mae has the legal right to do that. You need to send letters of complaint to your state senator/s against both Sallie Mae and the credit bureaus.

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Sallie Mae Bank They tricked me

I defaulted on a Sallie mae loan yes things happen so I made arrangements to be on a payment plan 460 for 3 months then 250 for 4 months then 2 payments of 1600.00 bucks to settle the loan I worked over time on my new job to get the money and it hurt... I was told I would get a letter saying the loan was settled called after the funds cleared they said it would take a few weeks will I checked my account I still owe 3200 bucks and I am getting the run around.. they are saying that Sallie mae does not do settlements and I need to keep making payments mind you my next payment is not due until 2010 but I can still make payments to Sallie may on a loan that is suppose to be defaulted how is that when I try to talk to them about it they keep hanging up the phone on me or giving me other numbers to call...when I call there collection side I was told that the money I paid was not a settlement but a good faith payment WTF?

so after paying 6300.00 on a 5000.00 loan I still owe 3200.00...also they are saying my next payment is do 2010 ($115) but I also owe collection fees of ($213) also due in 2010 when I asked how is this I got another number to call.

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John W. Harding
Indianapolis, US
Aug 06, 2009 11:46 pm EDT

I should add that you do have a serious issue. They are deceptive, both to the student and the taxpayer (who ends up stuck with loans, plus all the added fees and interest, if they are never paid).

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SuperVepr
Redneckville, US
Aug 06, 2009 6:15 pm EDT

The government is a bloated vampire. Sallie is one of their blood banks.

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9:38 am EDT

Sallie Mae Bank unfair collection practices

I contaced Sallie Mae May 1, 2007 after the sudden death of my 23 year old son, whom had a student loan with them. I was told to send the death certificate to them and that they would handle everything. We sent the death certificate certified mail to them in May of 2007. I personally had taken out a parent loan for my son and continue to make payments to this account. In July of 2007, I received a refund check from Sallie Mae that stated payments received after death. I assumed that the loans had be clear due to death. I received no other correspondance from Sallie Mae. On the anniversity of my son's death this April 2008, I received a telephone call from someone identifying as someone from Sallie Mae, asking me for my social security number. When I asked why, he said I had to pay $1500 or I would be in default for my loan. I explained the situation to the man and he said he would have to get the floor supervisor on the phone. The floor supervisor got on the phone and told me I had to give him a credit card number or my bank account number so I would not be in default on the loan. When I tried to explain the situation to him, he stated he didnot have to listen that I was a deadbeat and need to pay. Again I tried to reason with this man and he told me I should be ashame to let my son's memory to be that of a deadbeat. I told him that I did not do anything over the phone and to mail me whatever I need to look at. He stated I had to pay now and they did not deal with mail. At this point I am extremely upset and ask his name, he told me it was Brian. I ask for his last name and he told me he did not have to give a deadbeat his last name. I ask for a number to call back and he gave me a number and the hung up on me. I then pull my papers on the loan and call Sallie Mae back. When I gave the automated voice my account numbers it stated there were no loans with this number. When I finally got a person on the line, he again told me there were no loans with this account number. I had to give him my social number for him to find any information on me. After relaying the information to the man, he told me not to worry that if may have been fraud and that they would probably call again over the next 5 days, but not to pay anything. My family and I left for the weekend to remember the death of my son. On Saturday as we were eating, I received a phone call on my cell, from the collection department of Sallie Mae ( I had never given them my cell number) they preceeded to inform me that I was going to be in default on the note if I did not pay that day. I told them that I had talked to Sallie Mae the day before and what they had told me. At this point, my other son who is a 3rd year law student grab the phone and told them how many laws they had broken by harassing me and not informing me of the status of the loan be for now. They stated that it was not their intention to harass me and that they would mark that I would not pay. On Monday, we started receiving letters that I was in default. To this date, we are still trying to resolve this matter.

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Jim V
Santa Ana, US
Sep 10, 2013 10:50 am EDT

I have not borrowed money from Sallie Mae, yet they continually call my business every morning and every evening. I have told them numerous times that I was assigned the phone number that they keep calling back in January, 2013, when we moved. The recording asks for a "Frank Rojas". This has been going on for a month at least. I get really upset with them because they won't stop calling. It ruins my mornings and evenings and it is affecting my work. I just got off the phone with Sallie Mae's Sr Collection Specialist Korey Keller (likely a stage name) and threatened to fly back to Indiana and beat the ### out of him if I get just one more call. It would be a lot cheaper than hiring an attorney. My blood pressure is through the roof.

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W Warren
Houston, US
Jan 17, 2011 7:49 pm EST

I totally agree! My son has (had) a loan but was killed in a wreck 8-2010. I sent them a letter along with the death certificate. Now they keep calling my relatives and hounding them for information. I will not continue to fight with them. I will be happy to dish out the money for a lawyer. Sallie Mae is really screwing the students!

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Megoddammit
somewhere, US
Jun 30, 2010 2:45 pm EDT
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[protected]

Direct non Indian line to the [censor]ers at sallie mae. Call and harass, call and [censor], call every 5 minutes if you can and waste their time which means waste their money.

Don’t give out your soc # or name, as they will ask. Just call and calm as possible, let them know what [censor]ers they are or work for. When they hang up, call again and do the same thing. It won’t knock out you debt, but it feels [censor]ing good

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ShonniT
Novato, US
Feb 19, 2009 9:58 pm EST

I make my payments on time and they don't put the payments in the correct account and because
of that they turned me into their Collection Dept, Watch out for them they wont tell you about any fees
so if your payment is 180.00 it becomes 190.00.
What they did to me was to more money than they were supposed to, instead of it being $185.00
it became $195.00 + my $80.00 payment became $90.00, and they took the $195.00 a second time.
They are money hungry thieves. I live in california and I am trying to find a way to nail these S.O.B 's.
There was no reason for that.

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baseballfamily
West Deptford Township, US
Nov 05, 2008 1:10 pm EST

Actually, you are more in the driver's seat than the other posters realize. From your account of the situation, they are in violation of the Fair Debts Collections Practices Act. Document evertime they call, what they say and how you respond. If you told them not to call you, they cannot call you. That does not mean the debt goes away, the telephone call does however.

This law is federal, it is applicable in every state. I say that as we also had a bizarre experience with Sallie Mae and the collector tried to tell me that since it was in New Jersey, it did not apply. I do believe that New Jersey is still part of the United States.

The collector harassed you. Both he and his supervisor caused fear by stating that they were going to ruin the name of your deceased child. They had a legal obligation to provide written documentation that indicated you were liable. You may have to request that in writing, but nonetheless, if they cannot provide it, you don't owe it. Also, they cannot demand that you pay over the phone or provide personal information.

If they continue to contact you, write to the FTC. You can obtain info at ftc.gov. Also, an attorney can aid you in filing suit. You will probalby find at that point the entire loan will just 'go away'. There are very high penalties for the type of harassment that this company like s to engage itself in.

They actually called our family business 20 times in one hour. It was my nieces's debt, who was not in the office. Her mother told them she was not allowed to receive personal phone calls. That is when they became abusive. Sooner or later there will be headlines about this organization as their practices were outlawed over 10 years ago.

Hang in there and get the attorney! You will win.
BTW, I have 20 years experience in managing a credit department, I do understand the law.

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john
, QA
Oct 27, 2008 2:06 pm EDT

You need to find an attorney that is willing to take your case. It's not impossible. You will have to call many law offices untill you find one that will take it. Sallie Mae is a criminal organization. They routinely get away with "legalized" criminal activity. An increasing number of lawers are starting to realize that eventually there will be a break in Sallie Mae's "legal" protection. When that happens, thousands of lawyers will swarm to feed on the giant demon corpse. The wrongfull action suits will start to drop in the tens of thousands. DON'T GIVE UP! YOU ARE NOT THE ONLY VICTIMS OF THIS CRIMINAL ORGANIZATION.

I recomend that anyone involved with Salie Mae take a look at these websites:

http://www.studentloanjustice.org/

http://www.studentloanborrowerassistance.org/

One of them explains what happened to allow an altogther evil organization to gain so much power. The other one gives you an explaination of the things you can do if you are a victim of this blatently criminal organization. I wish I could say there's encouragment here, but there isn't. The best thing to do is NOT to use Sallie Mae. They are exempt from consumer protection laws and it is illegal for any other lending institute to compete with them. So once you have a loan with Sallie Mae, you can NEVER refinance with someone else. Just use credit cards to pay for school, then file bankruptcy. It is cheaper, faster and safer than using Sallie Mae. Or, be a resident of California where there is no tuition in their state schools.

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Lisa78
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May 05, 2008 4:15 pm EDT

I am so sorry for your loss.

I cannot believe the collection practices engaged in my Sallie Mae.

They are sharks. And I thought I had it bad.

I do hope you find someone to help you. There must be something you can do to at least be treated professionally, reasonably and rationally.

Even if you had a huge amount of wealth and were able to pay off the loan without problems, that is beside the point. How they treated you was WRONG.

Best wishes.

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ddorrer
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May 05, 2008 10:18 am EDT

I am sorry to hear your loss. However, the loan was in your name and you are responsible to pay for it. I agree. Do not give your account numbers or SSN over the phone. I think that a bank owns the loan and is just guranteed by the govt., ie, Sallie May Program. They may have sold the account to a collections agency after the default.

Sad situation, but you are still responsible.

I will give you an example. Say you bought a new car, signed a contract to pay $50, 000 over 5 years. The next day you are in an accident and the car is totaled. If you did not have insurance, you would still be responsible to pay off the loan. Even if you had insurance, the insurance may not cover the entire loan amount, for which you are still responsible.

Did you son have life insurance? Maybe you can pay off the loan with that...Good luck,

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6:11 pm EDT

Sallie Mae Bank Worst Customer Service

Worst call center reps EVER, ANYWHERE. They must not take notes when they talk to you, because the next time you call, they have no idea what you're talking about. They will not acknowledge the fax you send them, and if they do, the next time you call they'll insist they didn't get it. They'll tell you you owe them money, you pay it, and they still bombard you with phone calls. You pay them, they insist you didn't pay them what you were supposed to. You speak with a supervisor, they tell you one thing, in a week, month... it's as though the conversation never took place. You cannot contact supervisors directly. You'll almost never be able to understand the reps due to their heavy accents and fast talk. They'll steer you wrong everytime, and give you inaccurate information and empty assurances.
Make Sallie Mae your last LAST last resort for loans. i recently consolidated some other student loans with American Education Services, and WOW, it's like night and day: the people at AES are great! And no late payment fees (for at least a month i think). they make paying back your loans easy as pie. with sallie mae it's like pulling teeth from the ### of the the incredible hulk - on steroids. And i'm pretty sure these people are totally scamming people out of money left and right. I can't believe they're not being prosecuted for something.

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asdxrwh
Stillwater, US
Feb 05, 2010 7:59 pm EST

For four months in a row since establishing a loan Sallie Mae has screwed up my son's school address, and sent him past due emails, and continues to say he has not been set up on automatic debit. I am the cosignor, his dad, and he and I have called in to customer service and they tell us everything is fixed. Well this is the 4th month in a row we've had to call in a have them "fix" it. Just today they again said we'll fix it, we'll see.

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Sallie Mae Bank - Scams, scams and more scams

I have done nothing but battle with SM for over 3 years now. Here is the latest - I have been overpaying my loans every single month. I called in to ask why the due date at the end of the loan never came up, or why the monthly payment never went down - since I was overpaying. I was told it would be looked into. Next thing I know, I get a letter from SM and...

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Sallie Mae Bank Terrible service!

I have trying to ask a general question, but no one seems to be able to help me without my sons information. IT IS A GENERAL QUESTION! When I finally got through to someone I was frustrated because I had to go through numerous buttons on the phone and I picked the one that could hopefully get me to a live human being. I finally spoke with two people (with very strong accents), so I asked to speak with someone that speaks English and they hung up on me! I NEED ANSWERS and this is frustrating!

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nikkinosocks
winchester, US
Nov 16, 2009 5:57 pm EST

first off, if you are not a cosinger or someone your son said they can release information to, you will get no information...say you had an account and someone called claiming to be your son and asked for your information, especially without having any proof that he is your son, would you want someone giving out all of your information?

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Sallie Mae Bank - Scam and cheating!

Upon wanting to get an education at Le Cordon Bleu Culinary Arts at Miramar, Fl. Sallie Mae was there to prepare you for this educational loan. The spokesperson went as to tell me that my repayments after graduation where only $50.oo a month, I became interested and applied for this financial assistance only to find out after graduation that loan repayment...

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Sallie Mae Bank Stop stalling & let me pay!

April 06, i tried to medically defer pmnts, smf said no, another co tried to take over loan, smf said no. In june 2007 i tried to pay off loan, smf mailed my ck back to me- no reason, i called, customer 'lack of' service said "your info does not match any accts here" i tried to pay via internet, my pmnts keep getting reversed, smf said my bank can not locate this acct, my bank says acct fine, smf has the wrong bank to the wrong route number- i told them ! They wont take a credit card they have stalled me for answers for over a year ! Now i have 3000.00 in late fees, all i want to do is pay off my loan ! I have documentation of all of this, therefore, smf may not sue me for this posting !

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sharperthanthem
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May 17, 2008 3:04 pm EDT

These ### give themselves away...
Next time you pick up, put the phone on speaker .
Don't bother telling them - if they're too stupid to realize they are being heard by 3rd parties - all the better..
Have someone within hearing distance do the recording.
What "law" are they going to get "John Doe" for recording the truth? Are they going to come after you because you let someone else listen in? Believe me they'll be too busy covering their butts when your recording hits the media (ooh yootube~~).. If Dateline and 60 Minutes can do it so can you..
It's about time these criminals get uncovered!

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MAP
,
Dec 26, 2007 7:21 pm EST

This is true. Tonight, I just received a phone call - AT 9:00PM!

COME ON. I immediately asked for the time when I picked up the phone and they confirmed, "9:00pm."

Then, after I tell them I'm going to record the conversation, the supervisor said that she isnt giving her permission to let me record. Guess what? YOU CALLED ME, NOT THE OTHER WAY AROUND! I CAN RECORD YOU!

At this point I'm considering legal advice. This is rediculous.

You can reach me at mikemuyo at yahoo.com

I could hear yelling in the background, as if somebody was loosing their temper to get somebody to pay up.

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Sallie Mae Bank Cotinues of calls at home and at work

My son did not graduate until July from NMSU. I had six months after his graduation to begin paying this loan. We had and even put the loan I have on my son's list to pay back. I had to get the loan for him to finish college. Sallie Mae refused to put this on his list for all loans to become one loan. All other loans for colleages are doing this. I read of all the compliants from Sallie Mae lieing about loans that were never processed and this happened to my son. Sallie claims he recieved money and they can't even give us the back of the checks Shawn Pinion is my son. Even asked for two other checks and Shawn never recieved, but NMSU signed for and not Shawn and Sallie Mae still wants money he never recieved. We are sueing and going to court for this. Sallie Mae calls our work and they call our home not once but over 12 times in a day at times. They are to stop calling my work or I will sue them for this also. I will help my son pay back some of his loan, but I have to get two bills paid off before I can begin this. I am sick of Sallie Maes phone calls and harassment. There are laws for comsumers. I want a stop put to these calls and the rudeness on how they treat customers. They are hateful and rude to no means. It is bad enough our young men and women have to go into debt to get a head in life for an education. I know there are alot of problems with Sallie Mae and they need to be corrected. I will go to the Attorney Generals Office and Higher up the chain of command on this company.

Thank you,
Mrs. Pinion
[protected]

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Sallie Mae Bank They took my money

Sallie Mae / Student Loans Customer Service
www.salliemae.com

I became disabled in July 2005. This year, I finally got disability and received a good amount of backpay. I owed my landlord for back rent, which was the agreement we made, she would let me live there, as long as I paid her back when I got my disability.

I paid her through my banks electronic payment system, bill pay, but I accidentally sent it to Sallie Mae instead. I owed them about $1,300, which was on a loan that had been deferred because of my hardship status. I sent them $4,000, which was the amount that I was supposed to send my landlady. A few days before I sent it, I had requested a disability exemption from them, which means that they cancel the loan as long as I never work again, which, unfortunately, is going to be the case. My bank said that if money was owed, there was no way they could get the money back that I'd sent electronically... GRRRrrrlll.

When I contacted Sallie Mae, everything was fiiinnneee. Yes, they would send the full amount back as long as I wrote a letter explaining the details. I immediately wrote the letter saying that I'd transferred money to the wrong account, etc., I called them weekly asking what was going on. I was told several times that the whole amount would be credited back to my bank account. Well, low and behold, about a month went by and they had taken out the amount that I owed them. When I called back, I talked to yet another supervisor who told me that I would soon be getting a letter explaining the reason why they took the money. The "letter" came a few days later and it basically said, thanks for paying off your student loan we appreciate your business. UGH!

Anger makes you smaller, while forgiveness forces you to grow beyond what you were. ~~ Cherie Carter-Scott

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Jazzsie1
Franklin, US
Feb 05, 2009 2:54 pm EST

They shouldn't have taken your money if you are on FULL DISABILITY. I would contact the guarantor of your loan. If you don't know it Sallie Mae knows it. There is usually a form that you fill out to your guarantor stating permanent disability. I woulnd't let this go I would try to fight it.

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Sallie Mae Bank - Billing statements not sent!

I received an email today from sallie mae services stating that they have not received payment on an account #[protected]-1 that I thought was paid since 7-13-06 when I used the last slip in the payment book and did not receive any other payment books or statements on the account. Now, it has been 6 months since a payment has been made on that account. I...

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Sallie Mae Bank contacts

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Website

www.salliemae.com

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