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Saks Off 5Th / I placed 2 orders on 1/3/2019 onliner, charge me but dont ship

1 United States
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i placed 2 orders on 1/3/2019, and i am registered in shoprunner that means i can receive the order within 2-3 days, but there is one order i receive on 1/8/2019, it is already 5 days, and when i called they just said sorry, and the other order i place the same day, but until today they didn't ship out yet, i keep calling two days, they said will response me soon, but no response at all. so where is my order?where is my money?

Va
Jan 12, 2019

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