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SAINI DIGITAL / Defective product, rude customer service

1 12584 Courage Crossing, Fishers, IN, United States
Contact information:
Phone: 317-490-2632

Purchased a backpack from this company via ebay, zipper broke during first use. Rather than put negative feedback, I contacted the company to let them know the item was defective. They said I could return it for an exchange. Although I am pretty good about filing, I could not find my invoice and the invoice on ebay did not have this company's address. The box it arrived in had already been recycled so I could not get the address from there. I emailed the company back asking them for their address. They told me to get it from the invoice. I explained that I did not have the invoice and asked again for the address. I never received an answer, so after a couple of days I asked again, still no answer. At that point I put negative feedback on ebay. I have since received several very rude responses from this company and even after I told them that I considered it harassment and to cease, they still sent two more. Here are a couple of examples of their responses to me 1) excuse me but address was on bottom of invoice like i said, try giving it a bit of effort and its easy to find out our address, now you have to remove the feedback or you can deal with paying the shipping back your self. I am not going to help you at all now with the negative feedback, any idiot could have found it easily on the package itself that it was delivered in. 2) excuse me but address was on bottom of invoice like i said, try giving it a bit of effort and its easy to find out our address, now you have to remove the feedback or you can deal with paying the shipping back your self. I am not going to help you at all now with the negative feedback, any idiot could have found it easily on the package itself that it was delivered in.

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