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CB Grocery Stores and Market Safeway 9525 Braddock Rd, Fairfax, VA, 22032, US
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Safeway
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Safeway

9525 Braddock Rd, Fairfax, VA, 22032, US
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ComplaintsBoard
J
12:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safeway - company and store policy

On may 14-09 i stop in the safeway store before going to work to see what they had on sale, they always have nice sales, an i do all my shopping there.there wasthree packs of cicken legs quarters that had a price on them for .38 .28 .59 cents. i show them to my son, then i started looking for the manager of the meat dept he wasnot there.amanager fom the deli stop to help me. i show her the price and she went over to the meat dept with me and she saw the same prices she help me find the manager or the person thatwas working there.he looked at the price that was mark on the packages of chicken and said they need to get someone in here that know what they are doing and i could have the chicken at that price because it was company policy and store. he told the deli manager i could have the chicken give it t her when i went to the register the cashier said she could not get the price to ring up she show the price to another cashier and she said it is store and company policy to give the price on the item.the cashier left her register and went to the meat dept and came back with a different price and told me the price was wrong the cheaper price will not ring up.i ask for a store manager.the manager came and she said that it was a mistake and she could not give it to me at that price, i ask to see her manager she came they talked about the price in a whisper i let the manger know that the cashier had a different price sticker put on the second mnager said she could let me have two packs of chicken for te regular price and one for 38cents per lb.i said that they was wrong because the manager of the meat dept said iwas to pay the price on the packs .i live in maryland and their is a safeway two and half blocks or more from me.i thought this was the greatest one to shop at i wa always telling my friends, famly an co-worker this is the store to shop at friendly people helpful always well stock they would take their time to help find thing or check to see if they had it in the back .i work up the street at the northern va. training center and i always telling them what i on sale and that they have good quality of me.once my co worker and i went there looking for chicken livers we was cooking them for work .we could not fnd any sowe went to the manager he checked wth us and hesaw that he did not have any, he asked when did we need the livers we said the next day, he went in the back and said he could order some and they would be in the next day .they were there the next day.that is wh i like going there .now i feel like i can not go in there for anthing i tried but it just isn't the same.all the wonderful thing i felt about the store i don't anymore.if that is your policy then that was very wrong and that make me think your policy is just some words to get people to shop your stores yours truly judiththomas 305 70th st seat pleasant maryland20743 email- [protected]@yahoo.com 240-455-6012hm 202-907-7037cel

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