Safeway
reviews and complaints

First we request that you REMOVE the current Manager.

Inadequate Staffing and Long Checkout Times.

Dealing with a Manager who do not care and who turns a blind eye to the dirty and unhygienic store. ALLOWS old spoiled food to be sold, and will never return any phone calls to discuss these matters. WE WANT Matthew REPLACED! It appears that your manager Matthew is not empowered to expected to provide excellent customer service. You have a Lottery at Customer Service, put only one person working, dealing with 20 or more customers waiting in one line. While Matthew will just sit around looking like dummy not knowing what to do.

Safeway, this is your final NOTICE that on October 1, 2018 will be picking outside your store and requesting all customer to support us until we can see a better improvement in this store. Furthermore, there was a great Produce person working there name Antowan Young whom we just learned resigned because of Matthew .

WE WILL NOT STOP UNTIL YOU REPLACE MATTHEW, require that there be TWO employees working at Customers Service, STOP putting out spoiled, expired food and then telling customers that, it came from the warehouse that way. Wow! sham on you.

I like a cake donut with a chocolate glaze and what I get when I buy donuts at any Safeway is a donut that looks good but in a very short period of time the chocolate glaze becomes almost liquid (smearing all over everything) and furthermore it looks like chocolate but has no real chocolate flavor. The maple is a wee bit better, but not much. It too gets runny and sticks to everything but the donut. Can you guys step it up on the donuts? You might have more customers in that department if changes were made.

Safeway's FedEx holding facility, located at 7643 Arundel Mills Blvd Hanover, MD US 21076, accepted that it would hold my FedEx package. Two days later I received a message that Safeway denied the request and my package was being sent back to the shipper. It was really expensive to have my item shipped, just for this "holding facility" to say it was going to "hold" my package, and then deny it! This costs me over two hours of Fedex tracking issues online and over the phone and I still don't have my package! I want to be reimbursed for my troubles and potentially the shipping cost if I have to pay another fee to have it resent. If Safeway can only accept packages of certain sizes, it should say so in the first place!

I am sick and tired of the campers, the drug dealers and want nots in the back of your location on Morrissey, in Santa Cruz. Your management's lack of managing the entire property is nauseous. I have way too many of your tractor trailers driving into the residential area, including during school. I am so sick and tired of managing your property. Why don't you try and do it yourself. How can any of you even reading this even comprehend. Sadly, this will not reach anyone, will it?. How do you sleep at night. That truck came right in front of my house. proceeded thought neighborhood. Just disgusting by your company. I've even seen one stop short a school bus. I'm buying a go pro just for your drivers. My child, her friends, and all the other children that walk down this street deserve better from YOU.

Safeway should be a great corporate citizen.

We needed to get a money order for paying our rent, and the lady running the desk was very very rude in the way she informed my husband that it was cash only, no debit. She treated him lower than a dog turd, and equally as stupid. When I went back to see who it was/get her name, she was hiding in her office. She looked up, saw us, and went back to doing her paperwork instead of coming out to talk. There is absolutely no reason to be a downright see you next tuesday just because your store's policies are different than other stores in the area (most places take debit cards for money orders) and your customer doesn't know. This was in the Hood River, OR safeway. 0/10, will not return.

I was in the self serve aisle when the woman at the self serve next to me dropped a bottle of beer. Glass flew over and into my foot. When I asked the Safeway employee for a tissue, she suggested I go to Customer Service and fill out an incident report. After waiting in line for 5-10 minutes at Customer Service, I was told to take a seat in Starbucks and the manager would be over to speak with me. Twenty minutes later the manager came over and told me it would take 45 minutes to an hour to fill out an incident report. Really? I work in a school and we take incident reports all the time. Takes us 5 to 10 minutes to get all the information you need.
Since I had just stopped in to get supplies for making pumpkin pies and they take 2 hours to cool, I did not have 45 minutes to an hour to wait and fill out the incident report. I feel like the manager purposely told me it would take a while because he knew I wouldn't wait. I took photos of my toe and my receipt that day just to be sure
THIS IS NOT CUSTOMER FRIENDLY SERVICE!

Where do I begin... Lets see I had ordered groceries from their delivery service. I had ordered them Tuesday morning and choose a time for same day delivery because I happened to be off that day.

I received a confirmation email with the receipt and confirming that my bank card had been charged and gave a delivery time window between 8:00 pm to 9:00 pm. So i thought ok great everything is good.

Well later in the day i received a call from the driver who stated that he may not be able to deliver my order that day due to a new rule stating that he cant deliver past 10:00 pm. I had advised him that the time frame I chose for my order was before 10:00 pm. He said that he understood and would call be back. I wanted until 9:15 pm with no call back so I then call him. He then stated that he was running behind and he would be unable to make it out my way to drop off my order. And that I just needed to take it up with corp.

I then contacted the corp number given of course by that time they were closed. So I contacted them at 7:00 that Wednesday morning mind you it was close to an hour wait to get a hold of anybody. And when I finally did. The lady informed me that there were no delivery times available for that day either and that i would just have to wait till later to get my order. She stated that she could give me a 15.00 credit toward my next order. Really? I spent over 200.00 on my order and all you can do for me is give me a 15.00 credit. That is a big slap in the face and a big F you in customer service. She then said that i will receive my order that next day at 8:00 am.

I received my order at almost 9:00 am and when i got the order all the meat that i had ordered was brown and looked like it was left out. All the fruit was moldy. Never again will I shop at Safeway. I have posted on Facebook as well on Twitter and warned all my coworkers, Neighbors and Friends and Family do not use this service. The Customer service is horrible. They don't deliver on their promises and time lines. And they are giving you food that could possible make you sick.

My wallet was stolen recently and within 15 minutes my credit card was used to get $200 cash back at a nearby Safeway in Oakland, CA. I mentioned this to a friend, who'd had a similar experience a few months previous -- the thief used her credit card to withdraw $200 from Safeway. Your policy that allows quick and easy cash back is an open invitation to addicts to steal credit cards and get fast money without being tracked. I strongly suggest that you stop this policy or place safeguards that will make it less attractive to thieves.

I went to the store located on E Calaveras Blvd, Milpitas CA 95035 on September 4th. At the check out, the cashier named Michael had an attitude with me using Wic check for the purchase. I felt like I was discriminated because I used Wic instead of regular payment.

A part of it was my mistake not telling him that I used Wic. But his attitude made everything worst.

My husband purchased packaged cucumbers at the Safeway store in Olney, MD. As soon as I opened them, I knew they were spoiled - there was a slimy residue on each cucumber in the package and they were squishy. I did not have time during the work day to visit the store and so had to wait until after I got out of work in the evening to exchange the item. When I was at the customer service desk, no one was there to help me. I waited for 10 minutes but no one came. There were two employees near the cash registers behind me (one was ringing up a customer and the other was not attending to anyone - his name was "Rinaldo"). I finally turned around and asked him if he could call someone to help me. Initially he did not respond or make eye contact, until I repeated myself (x3 times) and finally he mumbled something about how I should have come earlier and there is no one there at the moment - I saw him reach for the phone and call for help. Finally, someone arrived to help me however she was unapologetic about the long wait and the spoiled cucumbers and rather than taking care of it herself she directed me back to the reluctant cashier to ring me up and exchange the item. Even though I have been a long time customer of this Safeway store, I will now think twice before going and will consider either Harris Teeter or Giant as preferred options before Safeway.

On Monday Sept 3 I went into the grocery store in Ft Washington on swan creek. I stood at the Customer service counter for over 30 min without any service. I asked the manager for help, She ignored me and continued on her way. I waited another 16 min without any service. One young lady who was off the clock decided to assist me. I have been to your store several times, The service is awful! The cashiers and management have terrible attitudes. I called your customer service line Sunday and was told that I would receive a call back... I never received a call back. At your earliest convenience can you please call me..

Thank you

Jaymes Davis

[protected]

Safeway Gas Station, Bothell. September 3rd, 2018 @ 5:15PM. The cashier treated me rudely and gave me the incorrect amount of change. Please make sure your cashier's know how to do basic math. He even argued with me when I explained to him he short changed me.

Incident: When I realized he charged me $6.99 for the 2.5oz jerky I bought, instead of the Club Price $3.99, I asked about it and his response "Well do you HAVE a Safeway card? Well then, you should've put it in!" He proceeded to sigh very loudly and as he struggled with the register said out loud "now we [censored]ing have to do this all over. Great, right when I need it, it doesn't work." He finally gets it correct and asks if he can give the refund to me in change and hands me $1.00. I told him it should be $3.00 and he says no because I was using a $1.00 off coupon so I only get $1.00. But he charged me for a $6.99 bag of jerky, discounted by $1.00 which is $5.99. Therefore, $5.99-$2.99 = $3.00. I explained this calmly the second time and he says "[censored]ing fine! Whatever. It's whatever you say." and begins mumbling as he opened the register. At this point, I've had enough of his attitude and I told him it was fine, and walked out without taking the money.

I'm not even upset I didn't get my correct change, I would like this to resolve with an apology and the $2.00 I am owed. I would feel a lot better if I knew that the employees handling my money knew how to count money.

2201 E Madison St Seattle, WA 98112
Phone([protected]

Today I am very displeased with the service provided by one of the deli employees to my girlfriend and I.

Lets start off with this- all of my other experiences at this location have exceeded standards. I have lived in the area for over a year now and visit this location for all my grocery needs.

Today at approx 11:36 am 9/03/2018, I had just finished up shopping for tonight's dinner and I was hungry so I resorted to grabbing some deli for the way home. I approached the deli glass and was welcomed by the attendant "Anna" about 15 seconds post approach. Reasonable timing for a deli wait... Once the attendant approached me at the glass she didn't verbalized a welcoming except with her eyebrows. She gave my partner and I a raised eyebrow look like, "Yeah I'm here now what the hell do you want to eat" type of look. That didn't bother me as much as the behavior that she presented after I ordered my two pizza sticks and two corn dogs. When she was ringing me up she place both of the bags on the top of the counter where the weighing station is located.

I politely asked Anna, "Could you please ring me out at one of the registers here?" She responds, "Yeah I mean..." and walked over the the nearest register to the right with me. When we arrived at the register she had advised me that someone was currently logged in and that she was unable to log in and assist me because of it. So I recommended trying the other register which was to the left of me towards the Chinese department of the deli. Once we arrived there she had also advised me that someone was logged in to that machine as well. So I asked her a question that I already know the answer to, "Can you please log out and log in as yourself, I'm always able to get rung out here? Whats the issue?" She said that there is nothing she can do and threw up her hands as if I was supposed to find my own way of resolution. This is what really embarrassed me and made me upset. She treated me as if I wasn't important enough to just ring me out for a couple damn corn dogs.

Anna had nearly caused a scene waving her arms around like I'm the crazy one for asking for a simple task, a simple satisfaction... I was fed up with her attitude so I grabbed the two bags of food and walked over to the self check out to complete my transaction. After checking out I walked over to Anna to advise her that I would be submitting a formal complaint against her for the unacceptable experience that she had provided me today. She acted as if she didn't care proceeded to raise her hands again and shouted at me "It's just the way it is!" Yelling as I was walking away.

I can tell you this Safeway. I write you this letter to acknowledge the issues that need to be addressed by your cooperation. I have nothing against your company. I will continue shopping with you for now. Yet, if I see her (Anna) face behind that deli counter I can assure you that I will not be visiting any area of the Deli department. Furthermore, if this issue isn't addressed properly I may consider shopping elsewhere for that would indicate a poor cooperate critical issue resolution policy for which I personally have no time for in this short life we live. I don't know if Anna is a possible racist, or if she was just having a bad day but this type of behavior should not be coming from any Safeway personnel.

Below I have listed my contact information if you would like any additional details to on today's incident.

Best Regards,

Jordan Penney
[protected]
[protected]@outlook.com
1823 E Madison Ave NE
Apt# B703 Seattle, WA 98122

Friday 8/31 at 4 pm I have been shopping at this safeway over 30 years . I went and bought 3 steaks on your buy 1 get 3 free well when I got home I realize I only bought 3 packs so I checked my receipt and noticed that I was charged for all 3 packages of steaks I went back and explained what happened and I went back for another pack . I was told that because I only bought 3 packs not 4 is why I was charged for all three. Now I paid with my debt bank account which is as good as cash I was told I hasd to use credit not debt . Three days have past and I still do not have my refund of $17.87 . I don't understand why your refund policy has changed . I have had refunds there before and had no problem with using my debt card so why when it was the cashier fault for over charging me am I having to wait so long to get restitution for not my mistake . and i would have thought the cashier would have mention i only got 3 not 4 packages .also I went in on sunday for butter and you had a just 4u $100 off my butter so I got the last 2 on the shelf . but I forgot my phone at home so I ask the cashier if using my phone number for my safeway card would that allow me to get the discount .well no phone no discount .so I paid full price for both butters . I have had this problem before but the cashier worked with me and I received the discount. I am seriously thinking about changing to another store for my grocery. I would appreciate some response .
Ann Marie Oliva
318 N. 26th Street Mesa, AZ. 85213
a.m.[protected]@cox.net
home phone [protected] cell [protected]

I am a pharmacist that called in a script for Lovenox 80 mg #5 syringes and was told by the Safeway pharmacist that they could only dispense an entire box (#10 syringes). He felt they would take a loss on the product (never be able to use the remaining 5 syringes). When I asked if they would be able to receive a refund if the product expires before being used (this product usually comes with an expiration date at least 2 years in the future) I was told that it would only be a partial refund. He then told me of the other pharmacies in the area that would likely be willing to fill a partial box. The pharmacist at Safeway would rather the patient take her business elsewhere than supply the appropriate amount of syringes. The patient ultimately wanted to use Safeway, since this has been her trusted pharmacy for many years, so #10 syringes were filled. The disappointment in patient care was felt by all involved in this process (RN, pharmacist, technician and patient).

One of your trucks was passing through Parker, Arizona this evening hauling WAY over the speed limit through our town, which is 35, and was swerving all over the roadways/in and out of the lanes. When he got behind me, he ran me off the roadway and came within inches of rear ending me TWICE. The only number I could see on the back of the truck was 50802. This is unacceptable behavior when driving a rig that size as he could have caused a serious accident and possibly killed someone because of it.

From the start it was a mess. No one seems to be on the same page, I wanted to have an image put on my cake and got a million different stories from the machine not working, to the image request not possible for them to do. Today was the last straw. I called to make a minor change to my order (originally ordered a full sheet and wanted to change that to a half sheet) also wanted to change the pick up time) I was placed on hold not once, not twice, not even three times but four times, I was asked my name the last time and then after waiting about 30 seconds was hung up on. Frustrated at that point I called back yet again, this time connecting to the bakery manager that informed me this was the first call they received... this is sad Safeway yet again finding another way to make my experience HORRIBLE. I informed her that if it wasn't for the cake being needed the very next day I would of just cancelled the whole order. I'm done with Safeway ON 1211 W College Ave in Santa Rosa . I would advise you NEVER order a cake there...

8/28/18
while waiting in line for an extraordinary length of time, I noted that the checker has her right arm in a sling. She was obviously impaired by this and why is she allowed even to be at work? I moved to another line and this checker asked me if everything was alright, I said no, she noted "well she has only one good arm' or something to that effect, the the other one good arm checker pipes in well the customer I was waiting on needed to check her prices and I had to make sure she was credited correctly."
First off NO employee with such an injury should be working as a checker, or for that matter at any position until she is well. Second, The correct response would of been, "sorry about that, lets take care of you." that is all that needed to be said. This store had had a long history of crappy customer service and seemed to be getting better but now is again managed half-haphazardly. FRED MEYER here I come!

08/24/18
I went to order a birthday cake, when I got to the bakery there was a woman by the name Angela she was assisting a couple very cordial, when it was my turn she started to speak in a very loud voice and talked to me as if I was deaf " If-you-want-to-order-a-cake-you -need-to-do-it-NOW!. At the moment I was with my daughter and I didn't want to make a big deal about it, so I patiently explained what cake I was going to order when it explained what I wanted to be written on the cake, she asked me very loud again like if I was deaf. DO YOU WANT IT IN SPANISH?. At that point I asked her if she could read English?, I did not see the need to ask me that, I spoke English, she ignored me and tried to make feel worthless. The next day I sent my daughter to pick up the cake when she got home I checked the cake and it wasn't even the one I ordered. The one I ordered was supposed to be a soccer field cake with 2 players and a 2 soccer goals in each side. See attached what we got instead. I truly believe she did it on purpose. I was talking to my Guests (we live in the area) They also told me that they had encounter bad experiences with this woman, and that she usually works at the self cash registers my brother told us of how one time he finished his purchase and was about to leave when she yelled at him and ask him to his receipt, He said that was unusual since he was in line and he didn't see her asking other people for their receipts.
As you know your business is doing good thanks to all the diverse customers you have, and to attract and retain diverse customers, you need to either educate your employees or let go of the bad apples. When I saw the cake my daughter brought home I called the Manager Andrea and she offered a $10 Gift Card. I do not want a gift card, a $10 Gift Card doesn't ease the bad moment she made me, and my family member go through, and I'm sure more people have encountered bad moments with this employee. I want you to make sure all the customers get treated with respect, and dignity.

For several years Safeway has provided Asian take-away food in their deli department. I never had any issues with it, accepting that it was either over-fried and under-seasoned with too much sauce in the container and inadequate actual food items. Yesterday I purchased a "bowl" which consists of rice or chow mein with an entree on top. I requested steamed rice with chicken teriyaki on top.

Once I was home consuming the bowl, I found that the rice I got wasn't steamed. It looked and tasted like it had been sitting in stale water for hours. The chicken teriyaki had maybe two little pieces of 1/2" chicken in it. Wait - that wasn't chicken - it was some horrible piece of sinewy nothing that tasted like a dirty old dishtowel. Was it bland? Was it flavorless? You bet. Was there anything remotely resembling teriyaki in it? No. Was there plenty of celery and mostly nothing else? You got it. What happened to quality? What happened to customer service? What happened to value for money?

I remember about 40 years ago when Safeway was a grocer to be reckoned with. Now that they refuse to provide self-service checkouts and their cashiers are one step up from Goodwill employees, the Safeway name is completely without merit. The store seems to think that they will convey an illusion of desirability if customers are kept waiting in line for 15-20 minutes to pay for their overpriced groceries. I can still remember the time one of their obnoxious clerks asked me if I needed help finding something (which Safeway does about 20 times during your visit), and I said, "Yes - eggs." And he couldn't find them.

The man who owns this corporation should be ashamed. I will never patronize your store again. Sooner or later, you will be out of business because enough consumers will eventually agree with me that what you are providing isn't worth the cost or the inconvenience.