Safeway
reviews and complaints

On October 9th, while I was shopping at Safeway on Teal Blvd. Beaverton OR, I saw a lady having her dog sitting in the shopping cart. Many customers around were commenting how inappropriate that was. I approached the lady and told her that it is not OK to have her dog sitting in a shopping cart where we put bread and other unpacked groceries. she stated that she was permitted by a store employee to have her "baby" in the shopping cart and continue to walk around the store. I, then, spoke with the store director who assured me that they will find her and take care of it. Unfortunately, the store director did none of it. For the next 10 min. she was in the customer service area talking and laughing with other employees. When I approached her again and asked her why she is not addressing the matter, her answer was " Oh, we will. Maybe this is a service dog." I explained to her that I am an RN, Health Services Director and I am very well aware what service dogs are allowed and sitting in a shopping cart is not one of the privileges. I asked her for her name and store info which she wrote down for me just to find out later that she gave me a number ( 1877)of a store in Colorado not the number (2631) on 14555 SW Teal Blvd, Beaverton OR. At this point I am not sure the name she wrote down belongs to her. Not really a smart decision on her part since the store number is written on top of the receipt and she single handed wrote and gave me a wrong information.
I will call and write to the Corporate office not because I want to cause problems for her but because I don't want, every time I go my groceries, to think whether a dog feet and behind has been in the cart I use. I love dogs, but I also am aware about infection control and spread of infectious diseases. Recently, there was a study with stunning microbiology results of enormous bacteria growth from dogs paws.

As I mentioned, I am a Health Services Director to a Retirement Community in close to Safeway on Tel Bvd. and for years have been working with the pharmacy providing flu shots for our residents ( 70-100 shots) which we will no longer do.

I hope somebody will follow up on this complaint.

Regards,
Brigita Nikolov RN, HSD
Hearthstone at Murrayhill
Beaverton, OR

This store at 5727 Burke Center Pkwy Burke, VA 22015 is located near my home so I often go after 10 but my few visit has been disappointed. I went to late night shopping around 11:30 pm but it was disappointing to see store was closed. Although hour posted is 5 am to 12 am this store closed earlier. It has happen in my recent visit earlier too. I would like to know reason behind earlier closing. It is frustrating to know that you go to store and find out it is closed. Please look on this matter.

Today, I visited the Safeway in Falcon, CO. I was excited to see that you had star fruit until I realized they were all rotting and moldy. I looked closer at more of your produce and found brown mini bananas, rotten guavas, and more.
I was very disappointed by the amount of rotten fruit in your store. Mainly, the bad fruit we're mostly ‘tropical', but there was also some other items such as apples and squash that I would not purchase.
Thank you for your time. I hope to see some improvement soon at this facility.

I visited my local Safeway store 091 just about 4pm on Wednesday, October 10th. They were quite busy, and, after waiting in line for a bit, I overheard someone say they were only taking checks and cash as the system was down. I only had debit, so I set my things aside and went to leave. I saw Marissa on my way out and said they may want to make an announcement about the outage (as they had called all clerks to the front because they were so busy and each stand opened had at least four people in line). She very sarcastically replied with a super fake smile that this was a good idea, rolled her eyes and continued on. Not used to anything but awesome service at this store (bar the deli) I followed and asked her name. I asked three times before She replied, It's Marissa. And I'M the store director (I guess to prevent me from asking to talk to her boss?) and then continued on. I told her I found her remark to be extremely sarcastic. She said no, it wasn't sarcastic. I just got off the phone with IT (though I'm not sure what that has to do with her being rude...). I again said she had been rude and she again said what she had been doing before I spoke to her.

I know this reply isn't going to go anywhere...maybe it will even be automatically redirected to Marissa herself, if she didn't lie about her position, (I live two blocks away and frequent this store often...I've never seen her before though. Chris is the PIC usually there when I'm around and he is awesome! As is the lady there early in the morning, though I don't recall her name). We all know she 1. Shouldn't be sarcastic with customers 2. Should never roll her eyes at same and 3. If a customer tells her she feels she was rude, she should apologize for making them feel that way (which is never sincere but this is what we do in retail). I realize Marissa was stressed. I also worked in retail for over ten years and would NEVER have spoken to a customer that way, nor used my position to try and intimidate (for lack of a better word) a customer who I was just rude to. Computers are great until they stop working...people understand this. Luckily, there's another store two blocks away, which is where I continued my shopping.

I hope this makes it to her file so that when others complain about her rudeness you see a pattern. Additionally, I hope the compliment to Chris gets in there (though now I'm doubting my memory about his name) because he is always helpful and friendly to everyone I see him interact with. Which, frankly, is what I've come to expect in this store, which made the nastiness by Marissa even more upsetting.

This gas station has 12 pumps and out of all of them has maybe 6 or 7 working! This is ridiuculous. I had to wait 20 minutes to get gas! Monterey and Tennant is the location! How is this even possible. There were barely 10 cars here and none of the spaces were available. They all have cones in front of them. What an inconvenience to customers. Then a guy asked and employee just said they are broken. What are the odds s that they are all broken

I went to the Safeway in Kailua, Hawaii at 1060 Keolu Dr., the Enchanted Lake location at 11:49 pm. Half of the store was blocked off so they could have the floors mopped early.

I was in pain so I took an Uber to the grocery store and it cost me $10 and I couldn't get to the aisle because half of the store was blocked off.

I talked to the manager and explained to him the situation and he didn't seem to care that a customer came to the store while it was still open and was trying to purchase medicine because I was in pain w/ a urinary tract infection.

He told me to just go to another store. I then told him that I don't have a lot of money and it's going to cost me an additional $10 to take another Uber to another store, and he could care less.

The floors were getting mopped and I understand he didn't want to risk anyone slipping but why block off half of the store while it's still open, especially the aisles with medication.

I need to be reimbursed half of my Uber bill for the unwarranted inconvenience that you're store caused me. My name is Leanne Thomas and my phone # is [protected] and email is [protected]@gmail.com.

I have never before submitted a complaint, but felt compelled to do so now.

About 45 minutes ago I purchased an Express Meal at the deli in your Cheney, WA location. I ordered a Chinese meal.

When the server placed the Mongolian beef in the tray, I was quite surprised at how little he actually put in the tray. I didn't say anything to him (like, "is that ALL you get with the meal?, " or "Really?"). When I returned to my office, I was even more aghast as to the miniscule amount of actual protein was in the tray. Not only was the meal NOT a good value, but it certainly did not reflect well on the store or the deli operation.

I am not a big eater and I adhere to personal portion control, but I was disappointed in my experience today. I wanted to share my thoughts and perception.

Thank you.

Dennis Hake
509.939.7099

I work for a company that will match every dollar for dollar donated for a cause! Will Safeway also be doing this on top of the forced donation of 10 cents per litre you have imposed on your loyal customers or are you happy to sit back thinking you are doing a good thing! Seriously, put your money where your mouth is and stop treating us like fools!

Safeway, Poulsbo, Washington.
I have been in the store many times in the past year in the morning between 9 and 11 am. I have been getting more irritated each time. I have a full cart and am spending $150 to $200 and have to wait in a long line to check out. Because 1 out of 4 checkers in at a regular register. 1 is at self checkout. 1 is at 15 item and 1 is at the customer service counter selling cigarettes. Then the manger is floating around just talking to the checkers that are free. You have self checkout machines and a checker why do you need 15 items or less open. I have had to wait 30 min to pay and the other lanes are doing nothing. In the past year I have had a checker toss freezer food 4 times at the register because it was thawed and dripping.

Today, October 7, 2018:
As a regular customer at the Brandywine Maryland Safeway I shop on average once a week or more, today I had the worst experience of my life at any grocery store chain I have ever spent my hard earned money at. I am on food stamps and went to the store today (with my 3 year old daughter) specifically to purchase lunchables for her school lunch. Of course we also grabbed a few extra items. I wen to check out and tried to pay with the aforementioned food stamps/EBT card. The cashier was very polite and confused when the system said my card was processing for an unusually long time. He checked it because my total was more than was on the card. I had $38.84 on the card (the print out from the system confirmed my card had this amount). My total was $40.73. After running the card a second time because it "didn't go through" he got a manager. My daughter and I we're taken to customer service and the manager lady ran my card 2 more times this time the print out said insuffucient funds. Obviously, this was because the $ was removed from my card during the first 2 transactions. I was then told my card had no money on it and I would need to pay for the groceries another way. Cash or card. I paid cash for $40.73. I knew my money was taken and went straight to my vehicle and called the EBT customer service to check my last 10 transactions. Sure enough the money was accepted by Safeway. Why the system was not showing I paid is beyond me. The EBT rep volunteered to stay on the line while I went back in and spoke to a manager so she could verify to said manager that they indeed had taken my money then made me pay cash for the same groceries I had already paid for. The manager Emil Mosely refused to touch my phone or talk to the EBT rep because "he had no idea who was actually on the phone." Another female manager came out of the office and was explained the whole situation and both were not only rude to me, but accused me of faking the phone call to get free money from them. I was made to call the EBT customer service line on a Safeway land line. I explained the situation to the new EBT rep on this call and the whole time Mr. Mosely made obnoxious sounds and rolled his eyes. He confirmed that my transaction has indeed gone through and I was correct. I was refunded the money Safeway had basically stolen from me. He gave an extremely insincere apology and I explained that I am a regular customer. My child knows many employees on a first name basis. I have never been treated so unkindly and as a suspect of thievery. It is absolutely crazy that a store manager is allowed to demean and humiliate his customers in this way.

I bought beef ribs at safeway in winnipeg, mb (mcphillips and jefferson location) on october 5th. Best before date on the package was oct 13th. Took Them home and put straight into the fridge. Opened them up next day and both smelled very badly. Obviously they were going bad. Drove 30 minutes back to winnipeg to return the meat. Customer service rep said she could smell them right away. My money was returned. When i asked how this could happen she said ... Vacuum packing meat is a gamgle if it will be good or not! I suggested the word gamble is not acceptable when it comes to meat and consumer health.
I would like someone to contact me to tell me how this could happen. What safeguards are in place to ensure unsafe meet doesnt reach the store. I am a long standing customer of safeway but i am not sure if i want to shop there anymore with the "gamble" attitude to consumer health.
Imlook forward to hearing from someone on thus matter!

Dear Safeway: I wish to file a formal complaint against Denise who works at the Safeway store on 950 W. Hamilton Ave. in Campbell, CA. The incident I will describe occurred on the evening of 10/2/2018.

Denise wrongfully accused me at self check out of removing a 50% off sticker coupon from a specially marked clearance item and attempting to use it on a non clearance item. I told her she was wrong. Then showed her my purchases and receipt as proof, a container of cat food which included a red clearance sticker, a bottle of Welch's grape juice club priced 50% off, and a can of Rockstar energy drink club priced at $2.00. The red 50% off sticker was used one time and one time only. Denise's response to me was "this conversation is over". She then added from now on I will be "watching you".

Sirs/Mams, I do not appreciate being falsely accused of being a chief or thief. For almost 20 years I have shopped at various Safeway stores and I have never committed or been suspected of any kind of wrongdoing. Denise's bogus claims are a challenge to my character which is something I take very seriously.

Because of her conduct I will no longer shop at the Safeway store on Hamilton Ave. I will also consider sharing my experience with other customers on social media.

Thank you for your time and consideration,

Christopher Billings
17175 Wedgewood Ave.
Los Gatos, CA 95032

Cell number [protected]

Today (10/4/208) at approximately 12:30pm, I went to safeway's (2845 alabama ave se, washington, dc 20020) seafood counter for crab legs. There were four people behind the seafood counter not one of them took a moment to acknowledge me, the customer. One gentleman was preparing the seafood, looked at me twice and never said anything. There were two women who were clearly part of management and food safety inspectors because they put a thermometer in the seafood salad and another gentleman who came from the back. That last gentleman said something to the women about the display and he went back to the back. None of those people bothered to say "one moment. We're a little busy." nothing. I clearly saw that things were going on and I would have been ok to wait a few more minutes for service. This never happens to me in whole foods or wegmans. This is why I am no longer a regular customer!

So my wife picked me up a sandwich from safeway in moses Lake, WA 98837 deli section so I could have lunch at work. I sat down to eat my sandwich at lunch, 4 hours after purchase. When opening the container I had on thin slice of turkey meat on each side of the sandwich and two small pieces of cheese and a huge piece of lettuce. Cheese was a little discolored which didn't bother me too much. Having a thin slice of meat is what made me type this as my food sits in front of me. I expected to have a nice sandwich for lunch and instead I paid $5.00 of my hard earned money for a tiny slice of meat covered with lettuce. As I pick up my sandwich the back half of the bread is hard as a rock so that will be torn off and not eaten. Seems there needs to be some training done on how to make a turkey sandwich. I was not expecting a stale bread and lettuce sandwich which is still in front of me as I am typing this.

Last night at Safeway on 72nd
Minding my own business
A man walks passed me in the isle and turns to say "girl you lookin" mighty tasty, mind if gets me summa dat?"
I didn't say anything
I kept walking toward the front the store
then he yells "b***h needa learn how to take a damn compliment"
I decided I didn't need the ice tea or the string cheese and set them on a shelf as I walked by the security guard who apparently gets paid to just stand there and do nothing ...
It's bad enough that we, as women, have to put up with men like one who thought he was handing out complements
But it bothered me more that not one of the 5 or 6 other people in the store who witnessed and/or heard it happen, said a word.
How hard would it have been for someone to say "leave the lady alone" or for the security guard to say "If you're going to harass the customers I'm gonna have to ask you to leave"
I really hate that I can't go outside or even to the grocery store after dark without expecting to be harrassed.
Anyway, I know this Safeway is already known for problems I just thought I say something so you won't be expecting that security guard to protect you or even attempt to make you feel safe while you're shopping...I assume he is there to protect products not customers

After filling up gas for so many years at this station. I was very disappointed on what I had experienced recently.

2 Problems noticed:

1) Gas Station Credit Scam:
1-2 months ago, received a Credit Card scam on my statement after filling up gas at this location. I also heard other people report report of skimming problem on Next Door around our neighborhood

2) 2 Cars experiencing Engine/Drivetrain Malfunction:

I have 2010 BMW 550i GT and 2019 E300 experiencing Engine Drivetrain Malfunction error recently in the past month. Car would vibrate violently and lost of power with engine check lights ON. I fill up gas for both cars at this location.

I just bought brand new car less than 2 weeks (400 miles) and fill up the gas for the first time at that station. As soon as I drove off about 2 miles later started having problem.

Hello,
I honestly don't have a complaint about the store.
However, there is a group of people, that meet at the Starbucks (they said it' a normal meeting place).
Discussing very loudly about how they are going to sway the votes in the upcoming election, and how they are hoping to put certain poles through, by going through random places and persuading people to vote for there bills and candidates.
A few of there topics include the current sexual assault allegations in office (in great detail). I may agree with them on those views, but I do not appreciate that they are discussing these topics out aloud in a place where I have my children.
They do not seem to care when I tried to give them a polite please, not here look.
I am horrified about this and hope to not have this run in again.

I live in Shoreline, WA and I go to the Safeway on 155th every week. One thing I noticed is that their deli department is always understaffed. I usually go ther around 4-5 for my dinner and I always have to wait a long time until I'm served by a deli clerk (if there's any at that time).

I'm annoyed by a female deli clerk who does not speak English and does not service us customers. Every time I ask for help, she just yell at me and then go back to the kitchen and wash her dishes/mop the floor. I think all deli clerks are supposed to do some service for customers? Because she's not helping us, the other clerk is always busy and we have to wait a long time until we can get what we need.

If that female deli clerk can do some service, that will be a great help, and it would be nice if she can stop yelling at us.

Problems with your Pharmacy Staff located inside the Safeway Pharmacy located at the Dover, Delaware Store, every since the original Pharmacy Staff has retired and you replaced them with ACME employee's pharmacy staff I have had nothing but problems, with my medication not being available, every 28 days I have my doctor's visit and go directly from his office to the pharmacy with script in hand and they after 19 years faithfully with this pharmacy like clockwork, now, they are not caring about my medications being available, they have even laughed at the situation and they have given me 4 different excuses and now they it should be in on Tuesday October 2, 2018 but no guarantee and my insurance has already approved and paid for this medication. So, I go to my doctor every 28 days and same time, script in hand, and straight to the pharmacy from his office, same routine for 19 years and now since the original pharmacy staff is no longer there and have been replaced by ACME pharmacy staff we have problems and so I have been without my medication since September 27, 2018 Thursday and can only hope it's here October 2, 2018 Tuesday. I was told on the 27 it would arrive and be ready that afternoon, only to find it was not, then on Friday 28 they said they where filling it as I was on the telephone with them, hung up ready to drive in to Dover and the phone rings, answer the call, pharmacy, your medication is not here and we hope it will be here Tuesday October 2, but can not promise, your one staff member even laughed about the situation, these medication is pain medication, I have had 3 surgeries, C6 C7 S 1 L 5 S1 L 4 so, now I have been without my medication since September 27 2018 Thursday until who knows when, I am a customer of 19 years and only since these new people have been employed I have medication issues and I live 20 miles from Dover, Delaware RoseMarie Spouse for William B. McCalister [protected] under pain management doctor and on pain management medication paid for by Workers Compensation, Approved by Workers Compensation since 2001

So my name is hyatt mumin . Im a women of color and i was shopping at the safeway in Bellevue square. It was just after i finished my 8 hr shift in the mall so I was feeling snackish. So i walked in and as i walking Towards the alcohol aisle but I didn't even know there was alcohol in that aisle so I was just walking and I heard a worker say look at that shoplifter and she was talking to her coworker so I just feel like that was really racist and biased towards me even though I was just a regular civilian feeling snack-ish after work and wanted to eat and I don't know who sees these complaints or if they're even taken seriously but I think that somebody should hear this