It all really comes down to monetary value, (a) Can I afford to hire a new employee as of right now, (b) I am the store manager, someone wants to get hired, how do I react to it if there is either no room, or not necessary to hire anyone new, "at this time". It sounds like this guy said essentially, we're not hiring anyone new "right now", we don't need you "as of now". The author of this complaint seems ot have acted as if a this store manager was trying to commit a great personal injustice to them just because a manager wouldn't hire them. Hey he said, "we don't need you right now", not, "get the F*&$ out of my store!" Kind of a difference.
It is true, there are higher ups who are very stern, somewhat rude sounding people, but at least they communicate with you as opposed to just straight up ignoring you. Where I work, my department manager constantly tells us to move faster and get customers out in 3 minutes, and this isn't supposed to be cleaned this way, etc. This is coming from someone who has worked at this particular store chain for 15 years (and likes to make mention of it all the time) yet for some reason the customer service representative that just got hired on has better communicative skills then she does. The first thing my manager says in the morning and generally all throughout the day is, "Hi, I'll be right with you!", which essentially means, "One of my peons we'll help you while I hide behind the wall because I get more complaints than compliments a year, and I don't like to be a team player, high school was 15 years ago and I haven't lived down my gossip days (which is inappropriate on just about every level) and when I do something, I actually half [censor] it then blame it on one of my employees, nor can I add or subtract because the load is always short stocked on supplies..." I can go on forever, but the point is, there are managers out there that seem to be WAY worse than this guy. He's just doing his job, and getting Corporate to fire ANYONE of that high of a standing...well they would need a little more then "He was extremely rude to me!" If it were that easy my manager wouldn't have a job right now, and people like me would be making more money because we took her job.
But heck, I mean, you are/were looking for a job, this is probably what you are/would be encountering either way, it took me 6 months to find a job, I got rejected by more businesses then I would like to recall, but I didn't file a complaint just because someone said "we don't need you right now!"