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1.4 1083 Reviews

Safeway Complaints Summary

108 Resolved
974 Unresolved
Our verdict: With Safeway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Safeway reviews & complaints 1083

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T
4:02 pm EDT

Safeway being over charged all the time

I have been a customer at Safeway for well over 30 years. In the last 6 months I have been over charged repeatedly.
Yesterday I went to Safeway, bought my groceries. When I got home I went over my receipt. I bought 1 cucumber. I was charged for 13 cucumbers! I did go back to get my money back. The lady there did give me my money, but she told me, "No biggie, it happens all the time. It is our new system."
Seriously?! I am disabled and on a fixed low income. And no, I don't get food stamps, so money is seriously tight. I can only afford 1 tank of gas each month. Having to go back to the store each time costs me gas money, time, and pain. I try to check my receipt before I leave, but when I am in pain all I want to do is get home.
The cucumber was on sale for $1.00. I got charged $13.00. This is unacceptable.

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1:10 pm EDT
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Safeway pharmacy

The pharmacist at the store on Mexico and Colorado Blvd. in Glendale CO refused to wait on me and then when I told him to get the Manager 5 people showed up and threatened to call the police on me and that I needed to go to King Soopers. I've been shopping weekly at this store for 4 years and now they are acting like I tried to hold them up or something. I know they have staffing issues and their store isn't exactly a whole complete store but really they are just getting too rude to the customers. After reading some other complaints on different sites I guess that's the norm. Too bad as one site had 610 complaints. Some even by their own employees. I don't think they're going to last long. King Soopers, Walmart, and even Target are doing better than they are. Do us a favor and go out of business. Your employees will make sure you do. I'm not shopping there or any Safeway again. The other stores are much better.

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6:15 pm EDT

Safeway fuel station 0525

Why is it that I just went shopping in the supermarket and paid for my groceries with a card and went to your gas station to fill up and the attendant asked me cash or card, the price was 2.61 cash and 2.71 card that is a 10 cent difference, when I was in the store shopping and checking out the store did not offer me a cash deal or a card price hike, I know you buy your fuel on the spot market but come on I can go down the street to union 76 and pay 2.61 cash or card same price, I am very unhappy!

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10:31 pm EDT
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Safeway groceries

Hello. Today stared out as a nice day. I went for a walk in the late afternoon down Mission Street. I want to walgreens and got some toothpaste and could only get $20 cash back from their machine. So next door was safeway so I got a melon gatorade and $60 cash at Safeway on 3350 mission street SF CA.

I returned in the evening with my purchased items and receipts. I even showed and explained they were purchased and the cashier asked if I wanted to return. I said no I am just showing proof of purchase from earlier.

I paid with card and I even entered my phone number.

This conversation was going while the security guard and another customer was in a heated argument with another customer or assumed thief. I don't know. I tried to avoid the incident by going out the right door but it was locked. So as I was walking out the security guard pushed me and grabs my bad and tells to get out. His eyes where huge like he was on drugs. A black security guard with an accent about 5'6".

I was shocked and scared. I tried to explain but the guy took my receipts ( which is thief ) I purchased all items. There were no transgression or mistakes.

I was assaulted and robed ( receipts ) . When I asked to speak with the manager the cashiers said the guard was the manager. This way about 7pm on 3/16/17. Go back and look at camera footage. I have nothing to hide.

Not only that. The guard grabbed items and placed in my bag. Which was the WORST. A misunderstanding is one thing, But to place items in my bad and take my receipts and accuse me of staling will make anyone not way to shop at your stores.
It took several attempts for the little asian man cashier to admit that I indeed showed him receipts

I got so upset and frustrated. I left and I will never return. I will make a big stink about it ! SHAME ON SAFEWAY. SHAME !

I'm been shopping at safeway fro 20 years but Trader Joe's is nice and they don't assault you and steal from you and make you feel horrible.

I want an apology ASAP !

Scott Litteral

[protected]@yahoo.com

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J
1:18 pm EST

Safeway deli food quality

Hello, I was in the Safeway on 340 E McDowell Road Phoenix, Az and used my food stamps to buy cold chicken out of the deli area (I can't buy hot food in deli with food stamps). As I started to eat the chicken, I found the few pieces I ate to be as hard as jaw breakers candy. So I went to find a manager and found an asst. manager who exchanged my cold chicken for some new hot chicken out of the deli. So the first two pieces of the hot chicken I ate in exchange were okay because they just came out from the hot lights, which left the chicken breading warm and basically soft. But just a short time later when I started to eat the third and last piece of chicken given to me in the exchange, the breading on the piece I was eating was much colder, thus leading it to become much harder to eat than the first two pieces I had just ate. So this made me realize that with this type of batter they were using to bake this chicken with was probably always going to get hard fairly quickly once it got cold. This in turn made me realize I would never buy this cold chicken again in Safeway, while also realizing anybody who tried to eat this "ROCK HARD" deli chicken while cold, could chip a tooth (yes, it was that hard!). So just felt I should say something about this incident by suggesting Safeway check the freshness of their ingredients they use to cook this chicken with (are they buying the batter in bulk style, thus possibly making the ingredients much less fresh after being in storage too long?), or change the recipe because anybody in their right mind would never buy this deli chicken again COLD ever again using their food stamps if they new it would be as hard as "jaw breakers" candy when eating it. Sincerely, John C Woodson

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4:01 pm EST
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Safeway lean cuisine spaghetti with meatballs

One week ago I brought this product at the Pacifica Safeway. I made it for my dinner last night. Within an hour I got violently ill, with symptoms I immediately recognized as food poisoning. This morning, after a terrible night and having had to cancel a court appearance this morning (yes, I'm a lawyer) i checked the box for the sell-by date. To my distress, I saw that it was 4/16, almost a year ago. I didn't keep the receipt so I can't prove that I bought it last week, although we don't keep anything in our freezer that is that old. I'm not planning to sue Safeway - i'm writting this to alert you to do a better job at shelving frozen products so no one else has to have a miserable night like I just had.

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5:10 pm EST

Safeway catering platters and fried chicken

Yesterday I went to my favorite Safeway store in Bowie, MD to pick up catering platters and fried chicken. The pick up time was supposed to be 11 a.manufacturer. I arrived at 11:10 and asked for the platters. After checking for the platters, the safeway clerk informed me that the fried chicken was ready but the other 2 platters (a sandwich platter and a fruit platter) had been accidentally overlooked on the form. She said I would need to wait for the platters to be made. Oh no, this was not good. My mothers birthday luncheon was starting at noon and I needed to be there and set up when the guests arrived. I was told they needed 30 minuets. I had no choice but to say okay. Thirty minuets turned into 50.

My husband picked up the food and we put the platters on the serving station so at the luncheon. As we did this, I noticed he had been given no condiments (mayo, mustard) for the sandwiches. We were in a rental space and did not have access to condiments which meant the sandwiches were dry.

As I unwrapped the 2 chicken buckets I also saw that the fried chicken was now soft and soggy. What happened to the crispy chicken skin? Then I saw the plastic wrap that he meticulously wrapped around the cardboard bucket. This caused the chicken to sweat and the skin to get soft. This is not how I wanted my fried chicken. They should be told not to do this in the future.

Because of the omission of condiments, the soggy chicken and the inconvenience of standing around waiting for 50 minuets for the platters, I would appreciate some type of compensation be given.

I shop faithfully at Safeway and love the food, service, and great customer service, however this time, someone dropped the ball.

Safeway stores
12410 Fairwood Parkway
Bowie, MD 20720
Manager, Jeremy Grizzle
[protected]
Ref: [protected]
Mrs. Cheryl Mintz
10212 Indian summer ct
Bowie, MD 20721
[protected]

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8:52 pm EST

Safeway staff

Bancroft Ave San Leandro California. Rude, dirty and that staff should be fired. I boycotted a long time ago. Prejudice. The word is being passed along to boycott this location. Do yourself a favor and close it. Giving your brand name a very bad reputation. I can make it 350 words. Staff roll eyes, talk to each other while checking people out about personal business. Most unprofessional establishment and it draws a bad crowd. They know they won't get cops called on because the staff and obviously manager don't care

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1:29 pm EST

Safeway signature select/restaurant style fire roasted salsa

I usually stick to few salsas, but bought this one for the size an the price, mistake now I've tried many different brands, but this one is like eating bland spaghetti sauce with a terrible lime can't really taste any other spices the ingredients list, I understand the difference between salsa and restaurant style but it's just terrible it's like dumping a bottle of Ragu over lime n a bowl an eating it with a spoon change it or get rid of it is my advice.

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Barb6969
, US
Aug 24, 2018 7:33 pm EDT

Did they accidentally put spaghetti sauce inside of the jars instead of salsa? Cause that's what it tastes like. Bland spaghetti sauce. And weirdly sweet also? It's pretty terrible. Not like any other salsa I've ever had before. Pretty gross.

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Edox
, US
Apr 08, 2017 7:13 pm EDT

Completely disagree, this salsa is wonderful!

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BigDickBeatrice
, US
May 05, 2017 8:34 pm EDT
Replying to comment of Edox

Boy... ya dippin' ya chips...in straight up marinara sauce... I have never been so ashamed in my life as to have accidentally served this salsa... at my cinco de mayo party...

Let's start from the beginning... open the jar... and sniff
-I will never forget that sweet aroma of basil, tomato and garlic... that putrid odor that ripped apart the very inner parts of my soul...
- I don't even really have a soul, but if we're going to cross this line, I might as well say that this salsa was sent from satan himself... it would smell of the same bitter aroma of this horrific mesh of garlic tomato and whatever other # we want to pass off as "salsa"...

Point 2

- taste it... open ya mouth... and just taste it... with your tongue. go ahead... give it a lick... apparently you already have, because apparently... this salsa is quote on quote "wonderful".

Would you like me to list all of my reasons why I "completely disagree"?

- it tastes like nothing i've ever tasted before... through all of the rancid meats... rotted cheeses and other soiled goods... nothing compares to this...
-if I was ever given the privilege to drink the sweet nectar from the dark prince.. I would imagine it tastes something like this salsa, but probably with a little hint of celery.
- have you ever walked into a #ing mexican #ing restaurant? have you ever eaten the free chips and salsa? because I have... and I have never complained...

- however this salsa has become the absolute bane of my existence. I paid for this salsa... with my own hard earned $2.38. it was not free! I cannot believe I just pulled out my #ing debit card, swiped it through the machine and called it a day...

...in conclusion... I feel like this was a sarcastic statement...

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K
2:46 pm EST

Safeway dispensing fees

I went to safeway pharmacy in leduc ab. To get my usual prescriptions refilled. I have a new benefit plan and provided my card which they entered into the computer. They showed me a printout that stated there was a one time $40 deductible on the first drug and a $3.00 fee for all the others. I returned 2 hrs later to pick up my prescriptions and was handed a bill for over $200. 00 ! Seems their dispensing fee, that i've paid hundreds of times, had more than tripled. They blamed the insurance company of course but it was them that showed me the printout before I ordered them. Basically they told me to take it or leave it, so I left it. After 5 years and thousands of dollars spent at safeway, I will no longer shop there. I have several other options here in town and will take my business elsewhere,

Thanks.

Kevin lemay

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7:46 pm EST

Safeway open nature grass fed 1/4 lb angus patties (85/15)

Today, 12/27/16, we purchased a package of the above product from the Safeway Store in the "Brunswick Basin". According to the packaging, the "bar code" label is RD15266 & [protected] - Expiration of Jan 03, 2017. We cooked two patties for hamburgers. While eating a burger I felt something stick me in the tongue. I spit out what was in my mouth and started combing through it. While there was bun, I found a piece of steel wire approximately 1/2" long in amongst the meat material. I have saved wire and packaging and plan to report this to the County Health Department.

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2:31 pm EST

Safeway general store product and misleading sales

I live in Wilcox, AZ and the only grocery store here is Safeway. We are continually having "bait and switch" issues with the manager about advertised items. We go to buy them, and they either do not have them, or what is listed is different than what he wants the patrons to buy. For example, my husband went to the store because Bud Light was on sale. Coke products were also on sale so he picked up 4-24 pack boxes for me (which was advertised..buy 4/$10) The Bud Light was advertised for $17.99 for a 30-pack. He went to check out and they did not give the sale price for the soda. When he questioned them, they said it was because he also bought beer. What the heck does one have to do with the other? Then they said the advert says "see store for details". Fine, NO WHERE did it say "if you buy this beer, you cannot get the sale price for Coke products." I have more, I bought lamb chops lets say on Wednesday.. I went to cook them on Thursday after being refrigerated, they were GREEN! I was told our store is a "last chance" store, meaning the food is on its way out. BUT, we are paying premiums prices for BAD FOOD! This store needs a clean sweep of management and training for its personal. I have never shopped at such a crappy grocery store before. Its terrible.

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12:18 am EST

Safeway bad customer services

On Dec 10th shopping at Safeway store 0982 in San Ramon, I picked 4 packages of Lamb and asked the butcher to cut them in half. A few minutes later the butcher runs to the Lamb shelf location and walked away with a few other packages back into their work station. He comes out a few minutes later to inform me that all the Lamb was spoiled due to pass due date and they had no more. How do we keep meet on the shelf that goes over the past due date? I then asked for 1 lbs and 1/2 of shrimp from their display counter. He weighted, packed it and I left. Got home which is a few minutes from the store, place shrimp in the fridge to cook the next day. When we cleaned the shrimp but the smell was too much for us to stand. I grabbed the shrimp, shells rolled the package and went to the store. Now the worst part. I asked for a manager to complain about my ordeal. Here came manager (Alicia) who after I explained my ordeal, asked me to go to the meat counter and get more shrimp. It turns out it was still the same batch so I asked for frozen shrimp and they gave me a two pound bag. I returned to her and she said. “Oh this is half pound more than you had, so I am going to take $5 off this packed and you can pay the difference” I was so fuming that I did not notice she was charging me a second time which I did pay for the spoiled shrimp as well as the second I bought. No compensation for my troubles, except “I apologize for the inconvenience, good day” This has been her second strike with me. This manager needs training on what customer service is.
Where is the hell is customer service? I usually drop close to $1000.00 dollars a months at this store.
You bet, I am one angry customer and Safeway needs to know what’s happening in there stores.

Manuel Cabral

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1:14 pm EST

Safeway consistent wrong prices and store will not honor wrong pricing policy.

Safeway Store 2764 consistently rings up the wrong price at the register. This occurs just about every shopping trip to the store. It just happened again today, Friday, Dec.9, 2016, 2:57 PM. Avocado's priced at 4 for 5$, ringed up at register for 1.99$ each. They were not organic. Transaction [protected]; Ref. # [protected]. Safeway personnel do not honor return policy/wrong price policy. In addition, the plaque that informs customers of this policy has been conveniently removed from the guest service area. This plaque is evident at other Safeway Stores including Safeway 2608 and Safeway Store 1351. The young female attending the guest service area has refused to honor wrong price policy on numerous occasions. When asked why they do not have a plaque stating the policy her reply was "I don't know". She has been aware of this issue for over a year. My desirable resolution: there is none. Safeway has lost me as a customer for good. I should not have to check my receipt for errors every time I shop there. To answer my question, if I may, as to why there is no wrong pricing policy plaque glued to the guest service desk, is because the store does not want customers to be savy to this info because the store would consistently be refunding customers 24/7.

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12:42 pm EST

Safeway pharmacy service

I have had a pricription of various (5) heart medications that are important to get on an auto refill arrangement. The insurance company I have will not fill them early without a doctor's ok so I have them refilled on the requested date. I can't miss a single day without taking them. I could not get the Safeway pharmacy in Pollock Pines or Safeway in Placerville, CA to refill them on a regular basis. I first had the orders at the Placerville store for a year. Even when I had to get them early on times I took vacation with a written doctor's note they would not fill them early. I was tired of the poor customer service So I decided to transfer my prescriptions to the Pollock Pine's pharmacy. I had to ask for a prescription transfer from the Placerville location to the Pollock Pines location 3 times. They never filled them on time so I have changed to the CVS pharmacy. They are excellent!

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1:40 pm EST

Safeway food products being left out too long that needs to be at a certain temperature according to the food handling regulations

I'm reporting the Safeway on 40th Street Northeast Washington DC 20019 in regards to leaving food products that needs to be stored in a cold refrigerated area and that it has been sitting out for longer than necessary and the food a temperature has dropped

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Silver Crib
, US
Jan 24, 2017 10:33 am EST

AOL login allows users to login to aol.com with login details such as username
http://www.silvercrib.com/aol-login-aol-mail-create-aol-com-mail/

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E
10:41 am EDT

Safeway service horrible

I have shopped at this store for over 15 years and within the last year it has spiraled down hill. Yesterday(Wed Sept 7th 2016) was the last straw. When I went to check out I had a 24 beverage pack which I had difficulty lifting onto the counter, altho the Checker (Jose) saw me struggling he did not offer to assist until I asked. He then scanned the price and left it on the counter forcing me to struggle it back into the cart. I should not have to ask twice for help...While bagging he put a bottle of wine in a single thin bag with other very heavy groceries. I didn't notice this until I was in the parking lot and the bag ripped. I also noticed when I got home the groceries were not applied to my Safeway Card. I live out of town and Its too far and I didn't have the time to return. I did call to complain and was on the phone for 3 minutes before customer service answered I timed it, when I asked to speak with the manager I waited another 3 minutes (still timing it) The Manager basically told me he would speak to the checker on Friday (This happened on Wednesday) When I told him I would complain online he told me not to bother because he would be the only one to see it.

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1:18 pm EDT

Safeway dogs in store

My husband and I have been shopping at the same Safeway for over 20 years, Ken Pratt Blvd., Longmont, CO. On the 4th of September we went to the store and encountered dogs! The owners were petting them then handling the produce THEN the dogs were taken out of the cart, set on the floor whereas they peed (sp). The people thought it was funny and just ran their feet through it and laughed THEN went back to shopping! So we changed store to the store on Pace, same problem except with 3 dogs! I can now understand why Safeway is going through such turmoil. Customers do not want to shop where dogs are. I love dogs have two big ones myself, nor do I have a problem with service dogs. But seriously - I terminate my shopping at Safeway!

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Wine Is Good
Wine Is Good
, US
Sep 07, 2016 2:21 am EDT

Any reason you did not complain to a manager?

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K
9:23 am EDT

Safeway unethical behaviour

On August 13th 2016 I went to do my grocery shopping at Safeway in Yakima Washington on 5th ave and mead. My granddaughters and I went to the meat department and were looking at the meat sale. There was a $5.99 tag in front of the meat I was looking at. I asked the man (John Rixie).. working in the meat department if this was the right meat because the price wasn't the sale price. He said ummm no if you look it's the one next to it...i thought how rude but i just ignored his comment. Well then I put it back and grabbed a different one and unbelievably he walks right up next to me and says..YOU DIDNT HAVE TO THROW IT! I looked at him and said what did you say? He turned gave me a dirty look and said you heard me? First off i am a customer and you do not talk to me like that at all! How rude are you. I asked to talk to the manager...(Kevin Follsnsbee)... he comes out of the meat department and says oh well its his word against yours. And they both laughed...is this the way you want your store ran and to be known for? I am blasting all on facebook and everywhere else i possibly can! No one cares about customer service anymore and these two defiantly should not be working for Safeway at all!

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2:45 am EDT

Safeway pedophile bagger

As i was checking out with my daughter, who is a 9 month old baby. An old man bagger was talking to me, making small talk. as i looked away putting my groceries up to be scanned, i looked back at the cart and my daughter was making goos and little noises at him, he looked at me and said "That thing was flirting with me" I felt completely disgusted and i did not think it was funny, or at all okay to joke like that. Referring to my daughter as a "thing" I personally will not be shopping there until i am positive that creep does not work there. He was an older man 50-60's. I could not believe my ears that he thought that was funny. Not to mention he was complaining about how many groceries i had bought and how he didn't know how to fit it into my cart.

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Safeway In-depth Review

Overall Rating: 4.5/5

Website Design and User Experience: The Safeway website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized. Overall, a pleasant browsing experience.

Product Selection and Availability: Safeway offers a wide range of products, from fresh produce to household essentials. The selection is extensive and caters to various dietary preferences and needs. However, there have been occasional instances of out-of-stock items, which can be frustrating.

Pricing and Discounts: Safeway generally offers competitive prices, especially when compared to other grocery stores. They frequently have discounts and promotions, making it possible to save money on your purchases. Additionally, their loyalty program provides further savings opportunities.

Customer Service and Support: Safeway's customer service is commendable. Their representatives are friendly, knowledgeable, and responsive. They are quick to address any concerns or issues that may arise, ensuring a positive shopping experience.

Delivery and Shipping: Safeway offers convenient delivery options, allowing customers to have their groceries delivered right to their doorstep. The delivery service is reliable and punctual, ensuring that your items arrive fresh and in a timely manner.

Return and Refund Policy: Safeway has a fair return and refund policy. If you are unsatisfied with a product, they will gladly provide a refund or exchange. However, it is important to note that perishable items may have different return guidelines.

Loyalty Program and Rewards: Safeway's loyalty program, Club Card, offers great benefits to its members. By using the card, customers can earn points that can be redeemed for discounts on future purchases. Additionally, members receive exclusive offers and personalized deals.

Quality of Products: Safeway is committed to providing high-quality products. Their fresh produce is generally fresh and of good quality. They also carry well-known brands, ensuring that customers have access to trusted products.

Health and Safety Measures: Safeway prioritizes the health and safety of its customers. They have implemented various measures, such as enhanced cleaning protocols, social distancing guidelines, and the use of personal protective equipment. These measures help create a safe shopping environment.

Community Engagement and Social Responsibility: Safeway actively engages with the community and demonstrates social responsibility. They support local initiatives and charities, contributing to the well-being of the communities they serve.

Additional Services and Features: Safeway offers additional services and features to enhance the shopping experience. This includes online ordering, recipe ideas, and a pharmacy. These services add convenience and value for customers.

User Reviews and Ratings: Safeway has generally positive user reviews and ratings. Customers appreciate the quality of products, competitive prices, and excellent customer service. However, there have been occasional complaints about out-of-stock items and delivery delays.

Pros and Cons:

  • Pros: Competitive prices, wide product selection, excellent customer service, convenient delivery options, loyalty program benefits
  • Cons: Occasional out-of-stock items, delivery delays

Conclusion and Recommendation: Overall, Safeway is a reliable and customer-oriented grocery store. With its user-friendly website, wide product selection, and competitive prices, it offers a convenient and enjoyable shopping experience. We recommend giving Safeway a try for your grocery needs.

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