Safeway
reviews and complaints

Hi,
I would like to make a complaint about one Safeway branch at 8120 Beddington Blvd NW, Calgary, AB T3K 2A8

The morning of August 1st, 2017 I was at the Calgary Laboratory Services around 7:50 am and I had a 30 minutes till my time is up for the check so I though I pass by Safeway to get a fresh coffee and donuts and in the same time do some work related tasks on my empty battery laptop.

I waited at the mall side for Safeway to open their gate but it was 8:10 am and no body came to open the gate and all of sudden I started to see customers inside where I had to go from the other way and notify the manager (first name was Bill) who was standing there talking to someone and completely unaware of the closing gate at the mall side.

When I finally got to pick my two donuts, which were my only two options as nothing was ready yet, I went to the brown tables across the Starbucks and picked the closest one to the power outlet and I was shocked that no electrical current was running through the outlets so I complained to one of the employees who responded by "Will call a technician sometime to come and see it". Of course, I couldn't start my computer to do any work so I decided to leave the place and wait outside in the hallway.

I am tired of going to the Safeway store at 3125 Stockton Hill Road in Kingman just to be told they are out of something advertised or they don't carry it at that store because it is too small a store. I asked for tofu for the last 2, maybe 3 months and have been told the refrigeration unit is broke (has been for months) and the items won't be re shelved until the cooling unit is brought up to correct temperature. When told they need a new bigger store the employee said they have been saying that for years but Safeway won't listen.

I'm not going to drive another 10 miles each way (I live up on Hualapai Mountain Rd) just to visit another Safeway. Smith's or God-forbid Walmart will get my business since they are closer.

I'll return when a new Safeway in open on my side of town.

I was at Safeway store in Livermore. The same thing has happened at both stores. I was doing my shopping from 6:30-7:00am. EVERY aisle was full of boxes woth employees stocking shelves. That is fine but not one single employee apologized for me needing to move tumbled boxes as I couldn't get around the produce section. That area is big enough that perhaps boxes could be in one area. I then made my way to the deli I saw 4 employees prepping the salads and no one offered to help me as I waited for almost 1 minute watching them work. They mentioned needing to take a picture of the salads for management. I LOVE Safeway but its not very professional lately.

The Safeway we have been going to is on 16th and Summitview in Yakima, WA, 98902. As someone that works as a retail customer service manager, I can confidently say that the cashiers at the location need serious work and improvement. Every single time we've been there over the last few weeks, we have left with an irritated attitude due to poor customer service attitude, extremely slow cashiers with very poor multitasking skills, not being greeted or spoken to, and have had items left behind. Our cashiers name was Denise, apparently is a manager, and was terrible. We waited in line for 10 minutes because she could not stop her conversation with the previous customer, even after completing the transaction. She then stopped halfway through our order to conversate with a customer in a DIFFERENT checkout line, and barely spoke to us. Not only that, we also ended up with purchases from the previous customers transactions in our bags, and rang up one of my items three times when I only purchased one. The workers in this establishment are horrendous, and I will not be returning unless I have no other option. The prices are high, which I would normally be okay with, but I don't definitely have no desire to spend that much money there and leave in a bad mood. I've honestly had better service at Wal-Mart, and that's saying a lot coming from someone that works for a different grocery company. This is the only bad review I have EVER left, I can typically keep my criticism to myself.
Sincerely, pissed off customer.

Store # 1492
Countless times we request a refill and are told in person about 30 minutes. 24 hours later it is still not completed. This happens 100% of the time. Twice prior we called it in via the refill automated line and it was never received despite getting assurances on the phone it was received. It did not get resolved for 72 hours. Totally unacceptable, We are switching to Walgreens.

I purchased Elmiron at the Safeway Pharmacy on 7/3/17 for about $713. I had ordered a three month supply and thought that was what I was getting for $713. The assistant pharmicist on duty did point out to me the cost but did not inform me that, due to my insurance limitations, I was only getting a one month supply for $713. I cannot afford to pay $713 each month for the prescription.

I called the pharmacy back on 7/5/17 after I discovered that I only had one month supply and the manager confirmed that the prescription sent in by my Doctor said a 90 day prescription but that my insurance would only let me have a one month supply so that is what I got. Other than that information the Manager was not very helpful.

I told the Manager that I would not have paid $713 for a one month supply and wished that would have been made clear to me. I asked her if their was anything that they could do for me but was told no there wasn't and that she would inform her staff to make sure that is made clear to the customer in the future.

Since I thought I was getting a three month supply and only got one month then that leaves me two months short. I desire to split the difference and that I should get another one month supply.

We live in California so as we were checking out after picking up milk and a few other groceries for a couple of days, we decided to purchase 1 bag for 10 cents. My sister was trying to swipe her Safeway card to get some discounts and rewards, and the lady managing the self-checkout barked at us, "Click 'Finish and Pay' and select one bag!" She had a rude, accusatory tone and treated us like we were thieves. We've been to that Safeway several times before, and obviously if we have a rewards card, we frequent their establishment often enough to know that it'll ask how many bags we bought. It was an unprofessional and irritating interaction. They've definitely just lost more than 10 cents in profits from me.

How can a 2x in price be justified in just over 20 days?

On June 27 you sold 2 Jumbo Oatmeal Cranberry cookies at 5 oz for $1.29.
On July 17 you sold 2 Oatmeal Cranberry cookies at 4 oz for $1.99.

All this on top of eliminating the choice of a dozen of the same cookies Ina large box. Which amounted to $0.50 cents per cookie. Now it's $1.00 for a smaller one.

It is at a minimum disrespectful to your customers to 1) eliminate a popular choice (the large boxes were always in short supply) and 2) increase the price by 2x, and finally 3) not responding to a first complaint that I filed in the store.

I am a customer of Safeway and they had Arrowhead Towing tow my car, because they claim there is a 1 hour parking limit. Which is not posted anywhere. I also visited the Dollar Tree and Burger King so I did not hear the page they claim they made in Safeway that I needed to move my car.

Arrowhead insists that Safeway asked them to tow customers cars that have been there longer than an hour. They claim they can not tow a car without the property owners permission and that it really is Safeway attacking its very own customers.

Do you really believe that there is ANY CIRCUMSTANCE that you can tow my car or any customer's car and keep their business. Some things are just common sense!

I have lived in Severna park for 40 years. We have haf great employees there. Some have come and gone even retired. You recently redid our Safeway on Benfield Rd.. WE ni longer get TO see the ladies that worked the register everyday for instance. Ms. Patty ( who has been there since i was a young child) ms. Hope and many other's. YOU have less people WORKING and VERy young kids NO LESS who don't care about thete job. I will tell you from someone who has shopped there pretty much her entire life, you are loosing alot of people . The ones who helped and really cared aren't really workinh anymore and it makes a big difference. BRING BACK YOUR LONGTIME, CARING EMPLOYEES. GET RID OF THESE YOUNG KID'S WHO COULD CARE LESS!

I wanted to order a s'mores frappuccino from the Starbucks inside the Union City, CA store. When I approached the counter the barista Veronica didn't come and take my order. For a good two minutes she conversed with her friends while I tried to get her attention. After ordering, I got my money out to pay while she pulled out some sore of binder. I gave her a minute, I thought she was looking for the price of the drink, but when I finally got her attention again, she didn't even realize I was paying with cash. After giving her my money, she took awhile to give me my change and just shoved it at me with a "here". No "have a nice day" or "thank you for your service" just handed my change and walked away. As I waited for my drink she began talking to her friends again, and when finished she said "here", turned, and continued her conversation.

The whole situation seemed very unprofessional, and I was very offset by the barista's rude behavior. While I'm not asking for her to be fired, I am asking that she gets more training or at least a lecture on proper customer service.

Hi every time I go to the deli after work it is close. Last night I went to Safeway at 8pm and it was already closed. I asked an employee what time the deli closes and they said it is suppose to be 9pm but they start to clean up at 7:30 pm, by the time I got there at 8pm it was already closed with lights off. They didn't even offer to cut up some turkey.

This Friday's special on Haas avocados was supposed to be 5 avocados. I only received 4 in my bag... The store is 30 miles from my home so therefore I won't be going back to complain... I was really disappointed... I don't expect to have to check numbers or weights... But I SHALL in the future... Apparently you only pay attention to long winded complaints so here goeeeeees issssssss thiiiiiis loooooong enough, yes yes yes yes yes yes yes its a matter of PRINCIPAL ... YES, GROCERIES ARE EXPENSIVE ENOUGH WITHOUT BEING SHORT CHANGED IN THE PACKAGING..? NOT LONG ENOUGH YET? THANKS FOR YOUR INTEREST, Michael Orr, po box, 763, Seligman AZ.

My name is Tyler Bodie
I was shopping at your store today around 11 am. I was approached by a manager and asked to leave. I asked why, he refused to tell me why so I walked away went to the customer service and I then told him I refuse to leave and asked again why. The manager told me he didn't have time to explain to me all he said was he caught me on camera. I asked to see the video and he refused. I told him to check my backpack and he refused. I have a physical disability which I have tremors in my hands which he made fun of and made A joke out of it. The manager then called the police and told them I was a shop lifter. Now the police never came but I did call my phone and when she showed up he told her a different story . He told her how sorry he was and said he believed me that I was not a thief. He said 2 ladies reported a young blond man wearing a camafloge jacket was stealing. My mom asked the manager did you see him on camera and he told her no she also asked did you search his bag he said not necessaries.
My mom searched anyways in front of him he again said he was sorry and he didn't know what else to say.
I believe I was discriminated by this manager because I have a learning disability and tremors in my hands
I have a full time job and I'm not a thief.
The store is on North main st
Salinas CA 93906
Manager name is ben
My contact number is
Tyler Bodie
1847 Cherokee dr unit 4
Salinas CA
[protected]
Thank you

I purchased my $50 chevron gift card at Vons store #2655 located in Los Angeles on 6/22/17. When I was ready to use my card on 6/24 it had a "0" zero balance according to the attendant. I went back to Vons where I purchased the card only to find out I had to contact the Safeway gift card department. I was on hold for over 30 minutes only to find out the gift card department is not available on the weekend. I left a message with Chris Ramos to have someone call me back on the weekday. However I did not receive a call so I called during my lunch at work only to find out that they did not receive any information about my situation. The lady I spoke with said she needed to open up a ticket and would need me to email my receipt and card with my complaint. I finally received a call from Graham a day later about my ticket only to find out they did not receive my emails. I finally had to fax because they had an issue with the emails. So after wasting a few days of my time to resolve this issue I received a message from Graham stating that they could not help me with my reimbursement and that I had to call Chevron to have this resolved. This is a total waste of my time. Basically they are saying too bad take it up with Chevron. I am so disappointment with Safeway's Customer Service. Why didn't they escalate this matter themselves with Chevron since they have a copy of my original receipt and card I purchased at that location. I am now having to deal with Chevron and who know's how long this is going to take. I just want my $50 returned or a new chevron gas card!

This is a complaint against our local Safeway in ketchikan alaska. As a member of a family that lives on a small remote island who purchases their groceries from the nearest town, relying on float planes to deliver to our community, I am outraged at the new rule that they much charge us for the boxes we use to ship our food. It was never this way since it is not uncommon for most people to request their food be packed this way. People in rural communities are not wealthy people and most purchase their food with an EBT card, which will not cover the cost of boxes. Today I spent $250 in food and asked for my purchases to be boxed. After I had already paid, they informed me that I must pay $1.00 per box. I know it sounds like it's not a lot, but all I had was my EBT. No cash. No change. I was left to figure out how my groceries would make the long flight home on a packed float plane full of freight. I think it is wrong that they are allowed to do this to people that have no choice but to request boxes and I personally think that those who live in small communities and islands should not be required to pay for boxes if they spend hundreds of dollars in the store. I spend over 1, 000 dollars monthly in that Safeway and I do not think it would hurt them in any way to pack my groceries in boxes with out charging me for them. It is just ridiculous and insulting. Especially since they're happy to give you fifty doubled plastic bags, to be sent out where there is no recycling in stead of five boxes that can be reused and doesn't pose a threat to the environment. I would like to see this fixed. It only effects the poorest of people here in southeast Alaska.

On 06/30/17 @ 9:09pm I was shopping at Safeway located on Boston St. in the Canton area. I shop there a lot, especially when I get off of work in the morning. I try my best not to shop there in the evening, because the young cashiers act as those they're doing you a big favor. They really need a class in customer courtesy. Last night the cashier was so busy on social media, her fingers going so fast on her cell phone right by her side. I observe the customer in front of me, she couldn't scan her items for being attached to her phone. Well why wasn't I surprise when it was my turn, she acted like I had just disrupted her from something more important than scanning my items & getting them bagged. She rolled my change up with the receipt, jabbed in my hand as though "let me get you out of my wait" so I can continue with my phone. I've been doing customer service with the state for 31 years and boy how things have changed. Last night I was so sorry that I didn't drive up the street & shopped at Harris Teeter or do self serve. Talk to this young lady Kendra, inform her if it wasn't for loyal customers as myself she wouldn't have a job. I see why there's so many self serve, so you don't have to interact with another human being. Well I have a choice, make sure I continue to come early in the AM, where your cashiers are so polite. Do self serve or shop at Harris Teeter. Trust me I will make a better choice than shopping in the late PM.

First I would like to thank safeway for bringing in Starbucks so I may get my groceries and coffee all in one swoop...until now as you have officially lost a customer due to an employees horrible tact towards me asking to please be left alone as I'm a customer not a piece of meat walking up to the counter.
Now I frequent the safeway in grant's pass Oregon on a regular and I mean daily regular basis until recently when you have taken on a very vulgar and intimidating man into Safeway /Starbucks everytime upon coming in I have him literally yelling at me and my girlfriend from behind the stand and when I don't answer because I'm being made to feel extremely uncomfortable he yells even louder about when are we going to hang out and have pow wows and such because we could be great friends...wanting to know our names and the spelling of them all while not placing the names on our cups...well the final blow came yesterday for me when I went in by myself and mind you I have already spoken to the Starbucks manager about this young man and his extremely aggressive attitude...and had to please ask this young man to just ring me up as I'm here to get groceries and not to make friends...well he blew up got extremely upset and started slamming the Frappuccino machines around and staring at me intently and extremely intimidating...the entire time while I was stuck standing there you could tell that he was extremely upset with me as he would say extremely rude comments to me mockingly in the end I politely told him that I'd hoped he was happy with his poor attitude as you have officially lost yourself a customer from here on out...thank you for taking the time to protect the woman that come into your stores as now my level of safety in that store is totally lost with no hope of return...
Sincerely
Tabitha k

Amen to all previous complaints. Absolutely the worst company I have ever worked for. My work title was htst/mix room operater. The slave drivers of safeway had me dumping 300-50 pound bags of mexican sugar on any given night wuth absolutely no help. The night shift warden joe ramos was an extreme [censor] piece of crap idiot. This joker deserves to be behind bars in a tijuana prison getting sodomized repeatedly by beastly inmates. Joe would laugh ar me when I asked him to get me help. Jw abd chris from the lab are joe's minion snitches. I am glad I stacked my money while working there. Safeway can now kiss my [censor].

This also was the worst place I have ever worked. I worked as an HTST/Mixroom Operater and had to slash open and dump 300 -50 pound bags on any given night with no help except for the bully night shift boss Joe Ramos that would harrass me and make my career a living hell there. Joe would laugh at me when I asked for help and was extremely blasphemous towards my religious preference. Absolutley the worst job ever. Joe is the most unprofessional supervisor I have ever worked with. Joe deserves to be behind bars in a Tijuana prison where the inmates can sodomize him repeatedly. Pros: The money I was able to stack there and get out of there. JW is Joe's little [censor] and so is Chris from the lab.