Safeway
reviews and complaints

1. Still keep an item a week old expired on regular shelf. I did not have time to look for expiry date of each item, just grab it and noticed that it was a week past. Sabra guacamole.
2. Bought hot item food and got messy bleed of ink all over container and some leak into the food. Don't wanna eat it due to hygiene.
Pls see attached photo.
Very unhappy. Safeway is the closet grocery but found the location lack of enough staff, attention to detail and often time wrong pricing.

I went to the deli to order a sandwich. All the workers ignored me. A young man was walking out with a cart load and stopped. He assisted me with my order. As the young man was preparing my sandwich, a Safeway employee was purchasing food. The woman near the register assisted him with his purchase. After getting my sandwich, I went to the register to pay. I asked her if I can pay here. She stumbled around with her words and sent me to the check out stand. The store personnel has no customer service at all. The worst experience.

The wait times are Safeway pharmacies are increasingly long. I call the pharmacy on the phone and nobody answers, they are understaffed all the time. I've been told this by the pharmacy staff and the managers at my local Safeway. I've been told by the staff they are understaffed and stressed because of it. I'm literally waiting for my prescription right now. I'm switching pharmacies; going to my local Walgreens and never looking back. Hire more staff for your pharmacies.

My 15 yr old daughter went into a Safeway and purchased a net spend reloadable gift card. Turns out you need to be 18 years or older to be able to activate the card. So I brought the card back to Safeway to return it and I was greeted with a negative attitude from the assistant manager. We were also made to wait on hold for their customer service because it's an ubreturnable item. This is an extremely disappointing experience with Safeway.

Good Afternoon,
My name is Andrea Watkins. I am a Washington DC Native and have been shopping with your company in Wash. DC for over 20years. I have been shopping at that location (store # 1445) for over 13yrs. I sometimes experienced issues at this location and would not feel the need to write a formal complaint because the associates were working very hard doing the best they can with what they have. Today, Customer Service Rep Meeta, I felt was doing the best she could to create drama, negativity and a bad experience for me.
Today 10/26/2018 around 3:40pm the Customer Service Rep Meeta at store #1445 was extremely rude, unprofessional and attempted to condemn me in front of the entire store but was incorrect in her remarks thus made the situation embarassing and toxic. The whole experience was embarassing, toxic and unprofessional.
I was at the customer service desk to return 1 tray of chicken wings and a bunch of bananas that I purchased from that store (#1445) a few hours earlier. I found a cheaper price for the items elsewhere and purchased them there.
When it was my turn to be serviced, Meeta did not greet me. I greeted her, advised her why I was there and handed her my receipt. First, she told me the chicken I was returning was not the right chicken and that boneless chicken was on the receipt that I provided her. I advised her, that was the only chicken I had purchased and the boneless meat she was refering to was boneless sirloin. Meeta corrected herself but did not apologize. She then advised me to calm down. I had said two sentences to her by that time in the transaction. The 1st sentence was why I was there. The 2nd sentence was correcting her about the meat.
Then she proceeded to ask did I have the card I used to purchase the items with me. I then advised her that the purchase was debit. Meeta then advised that if I did not have the card used she would have to give me my refund in store credit.
I put my card in the card reader, Meeta then printed out a refund form and requested me to complete the refund form. Then Meeta proceeded to request help with the transaction from an associate on one of the registers. The associate (unsure of name) then advised Meeta to check to see if I used debit or credit (after I already said to her I used debit) and to stop joking. Meeta then requested help from the other Rep behind the Cust. Serv. counter with her name Daquan.
I handed Daquan the refund form as Meeta was getting my cash out of the drawer. Meeta then handed me the cash (after she made a scene about if I did not have my card I would have to get store credit), then leaned over the counter and yelled at me to have a nice day antagonizingly and aggressively toned. I took my cash and walked out of the store.
I felt so embarassed, frightened and attacked. I have not ever experienced anything such as that in any Safeway location before. I have too many options for food retailers in my area to expose myself and my family to such harmful and degrading situations. I will not continue to shop there when associates are free to treat the customers with such disrespect and foulness. I do ask that someone please look into this sitation and provide more customer service training if needed. This store has been going through alot and it seems like its trying to get better. However, with associates like Meeta, all your hard work will be wasted because all I remember about my experience with Safeway today was being blatantly and openly disrespected by Meeta.

I recently visited Safeway in Aberdeen Washington and bought Safeway Select classic macaroni salad upon eating it I noticed it taste funny and thought it was just me because I never bought that brand before until I started throwing up and realize it expired October 14th 2018 and it is now October 24th 2018 it's at least 10 days past its due date. I think somebody should go and inspect the Safeway to make sure nothing else is expired that's on the shelves this is a big Health concern if my daughter had gotten any in it God only knows how sick she could have got.

Safeway pharmacy in Herndon VA has the Worst service possible the pharmacist Asian Guy give you hard time even to their old customers, never your order is ready when is promised, he is the only one can order when they are out not other so if he's not there you are in trouble ( I'm taking about people Health ) because of him our family and I left and will never gonna go back to this Safeway,
Last time I went there after my Dr.app he said I won't get yours! You can go somewhere else! No reason or help just throw back my prescription and said I won't fill it I will leave a complete information about him on next post
Remove him before more patients get hard time cause of him

I went in to the Leduc Safeway Store8857 Transaction 4567 on October 22, 2018 Stacey was the customer service person. I went to the isle to get the pilsbury Pizza Dough and the only 2 containters left were dated October 11, 2018. I came to the front and handed her the two containers telling her the only two containers available were expired. She had no response to that so I purchased the rest of my products and left.

The store obviously did not check the expired products nor did they refill there products. I was not very happy with this location and had to go to another store to buy my products.

Brochures are not being delivered to Resort Blvd Doreen Vic.

This has been ongoing and is very poor customer service, especially when the elderly rely on these brochures to buy the specials with each week.

Most elderly people do not have access to the internet to view brochures or order online.

Please rectify this situation as soon as possible so my Mother a very valued customer of yours is satisfied.

After using this Safeway for several years- spending at least 80k at this location alone-I was accused of fraud by a low functioning cashier. He insisted my signature did not match my ID. He humiliated me. People in line all heard what was being said, and were getting impatient. I asked him to call someone 3 times. He finally asked another cashier for help. By this time he saw 2 ID's and witnessed me signing. The other cashier told him it was ok to continue. He kept saying ‘your signatures don't match' while staring at my signature like a forensic expert. He questioned me because of my age. I was using my wic vouchers. I'm an older woman raising a toddler. He was too ignorant to realize if I was forging something, the signatures would be identical. He NEVER even apologized. I won't be back.

10/21/18 Store 1186 27035 Pacific Hwy S Des Moines WA 98198.

I was going to make a Martini and also French Onion soup. Unfortunately I couldn't find the vermouth. I sent about 30 minutes going through the wine section with no luck. Finally checked out the liquor section with no luck. I then went through check out and asked the cashier for a bottle of gin and a bottle of dry vermouth. He didn't know what vermouth was. He asked me to show him and I said I hadn't been able to find it. He said he didn't know what it was or what it was for. I asked if there was anyone who could help me and he said I would need to go through customer service. So after checking out I went over to CS and wait in line for sometime ...long lines for lottery tickets. She finally told me she did know no what vermouth was and didn't know if they carried it. Then some young kid came by and wanted to know if he could help me. he said he was new but do what he could to try and help. we look but had no luck. He then asked another cashier and she didn't know what it was either. I spent over and 1 1/2 hours looking with no results and was mystified that nobody I was able to talk to knew what vermouth was.
I am a loyal Safeway shopper and know I've purchased vermouth before at Safeway, I never have had such a disappointing experience. I'm wrong do you not carry vermouth? I liked a free bottle of extra dry vermouth please.

I came to shop and grab money from Western Union...and the rep tells me that I have to wait ten minutes because some other rep has gone to break...how inconvenience when im standing in line bent over because my sugar is dropping..no, I do not have time to walk to another store...the store is not busy and there is only myself and another customer behind me...no customer service whatsoever

My name is Jaden Barrett I am 18 years old and I Was Spoken to in a very unprofessional manner at work on Tuesday October 16 by a newly hired day manager named Liza, I however do not know her last name. The store location is 1920 South Nevada Ave. 80905 . I am a current employee at this store, I arrived to work on the 16th and within 15 minutes of being there Liza walks up to me in an apparent bad mood and has me follow her to customer service . Once at the desk she asks me in a rude tone of voice what was going on, I had thought I was in trouble based off of her body language but then she handed me a paper listing the times I've missed and been late to work . I understand I have acquired points in the point based system at Safeway for being late and call offs but I have a problem with the way she addressed me in front of everyone at customer service and made it seem like I was in some huge trouble . I then apologized and agreed to work on it and she said something very close among the lines of " I don't know if you have parents in your life or not, but I will teach you ." I took great offense to this statement for obvious reasons . I believe no employee should be spoken to in that manner at work ever . She has no right bringing my personal life into any conversation whatsoever in a professional environment such as Safeway . I take great pride in my family and my amazing parents who have raised me my whole life . For her to suggest I don't have parents in my life based off of my call offs and me being late a few times is rediculous and I believe action should be taken against her in one way or another . She made me very uncomfortable and discouraged to be spoken to like that especially by one of my managers .

bought chicken yesterday..10-17018...realized the entire meat case had old dried blood throughout sanitary safety issue needs immediate attention so...the form said that I had to continue with more words or this would be ignored I think there is a food safety issue here and am amazed that you would be so flippant as to ignore food safety...however, looking in the case it seems highly likely safeway does not care

I have been shopping at Safeway for 15 years, but no longer shop at your stores. I have been over-charged incorrect prices at least 60% of the times I shop at Safeway. I often buy sales items and most of the times there are one or two items that have incorrect price. I shop at other stores now, but will occasionally go back to Safeway and it never fails - I get overcharged. I walked out of your store today and left all my groceries after two items came up with the incorrect price.

I filed a complaint with the Virginia Consumer Protection Section of the Office of the Attorney General. This has been ongoing for years.

Ever since they updated and renewed the Safeway in lahaina, the service has been beyond pisspoor quality that you would never expect from a grocery store.

People are literally standing there looking for whoever is supposed to be working at the hot food stand, and its either no one there or the workers are busy doing tasks that can wait till after the customers have been served. Most times in standing there looking for a worker or having to yell out to ask for service

I was shopping in the oak harbor safeway, washington state. I was shopping when a woman next to me grabbed a jar of clausen pickles, when she had grabbed the jar, she immediately begun to fumble with said jar. It took off and when I saw the jar coming towards my face, I tried to back up, and at which time I fell back injury in my elbow and my neck ando landed in a pile of pickles and juice and glass.. I ended up in er, had to wear a soft coler I lost 5 days of work, and now your ins. Company sedgwick is denying they need to pay my medical bills or my loss of work days? I have called them so many times. And have had no return calls, so I have called corporate, and still am getting no where. I called sedgwick and talked to amanda molde, @952-942-2616, and she said that your stores do not carry any kind of medical gap? And told me that your company is not responsible? And offered me 250.00 grocery chk. To spend at your market? What a slap in the face of me being a faithful shopper for the last 30 something years. Maybe all your retail stores need to put sigin s, telling your customers when you shop here. Your shopping at your own risk! And we will never care if you are injured here! Thanks safeway for all the pain and suffering I have gone through, and you don't care about the welfare of your customers. Thank you lynne m. Barron injury occurred on aug 15, 2018 around 2:30. File #l1560375

So I recently turned 21 and my I.D. is still vertical as I have not gotten a horizontal I.D. yet. So on my birthday I walked in and asked if they accept vertical I.D. They said they do as long as it is not expired. So then I was able to purchase alcohol for sometime from both local safeways. I gave them my I.D and I purchased alcohol legally. Than today i walked in and I went to an old white lady. She took my I.D. to her other co-workers and came back asking me why my i.d. doesn't say i Wear glasses(which i do wear glasses). I told her i got glasses after a while from the time I got my I.d. my i.d. is about 4 years old and a month from expiring. She said she can't sell to me because she doesn't feel comfortable. I replied asking what was wrong on why I couldn't make my purchase . I was curious, first time getting denied. Than her coworker was listening and yelled to her not to argue with me and tell me she said no. So confused as I was I just left. I wasnt arguing, I didn't raise my voice or threaten her in any way. It didn't make any scene and i was just confused. So I left and went to the other safeway because as I said before I made purchases at both and when they do check my I.d., they usually enter my Birthday into the system and then I'm good. So I went to the other safe way, got my drink and went to check out. As I walked the the check out. i noticed all the employees were staring at me. I just continued and the cashier asked my I'd and she checked it. First she asked if I had another one and i told her no that it was my only one. Than she said it doesn't look like me. It was frustrating.. i realized at this point that the other safeway may have alerted the one I was at about me trying to buy. the cashier called over a security guard and right when he seen my I.d. he immediately said they can't sell because my I.D Isnt Horizontal. I told him I purchased there before. He seemed kinda cocky about it telling me it's The state law and that anybody who sold to me before could lose their job and that he knows because he worked in a liquor store. He was really pushy about it. He talked as if i was dumb for not knowing that and that he knows it all. So i just accepted i couldn't purchase and left. Honestly I am really upset about this. I didn't want that to happen to me as now I feel that they resent me for trying to purchase.like they see me as one of those people who are alcoholics and get mad when they don't sell to them. I wasn't agressive or threatening in any way. I feel threatened from the safeway employees for not selling to me for those reasons, they made me feel like I was a horrible customer and gave me attitude as they talked. like I was less of a person for trying to buy. Like they didnt have any real reason not to sell to me but just found every excuse to deny Me. I feel embarrassed from it.. I just wanted to know the reason why the sudden hatred towards me. I didn't some research and upon that, an article states that the only state law requiring horizontal i.d. is Arizona. New Mexico is not under That Law so the security guard Was obviosly wrong about that. also in the beginning I asked and employee if they do accept vertical I.d. and his responses was yes. I made sure to ask about the vertical i.d. just so that embarrassing moment wouldn't happen. I am upset with what happened. I will make sure to get my horizontal I.d. now but I didn't feel their customer service was appropriate. Thank You

Apparently you have a policy about returns on baby milk but its not posted on or around any baby products in most of your safeway stores...I went to three different safeways...the one in arlington road, bethesda md...the one on georgia ave nw washington dc store 2808...and the on piney branch nw dc...nothing to inform the consumer they cannot return baby formula nor exchange...I think its false advertisement...and no one can show me in the store where the policy is written or printed...It should be posted above baby milk or customer service...also most of your products are always empty and apparently no one knows when shipments come in. I see why Giant is a competition...better practices and more efficient. Safeway needs to do better...I will never shop at Safeway again...i will encourage everyone to go to Giant...because Safeway is not consumer friendly and I am angry for wasting my time. And hard earned money $80/worth of milk I cannot return or exchange...ridiculous. if something is a federal regulation than it should be posted...this event was so traumatic...I am so upset.

October 11, 2018 6 PM
I took my girlfriend shopping, she is African-American. As soon as we entered the store premises the security guard was following us and he was not discreet about it! Every aisle we were and he was there. Then at check out he was right there watching making sure that my friend paid for every item by the way she was buying over $50 worth of fresh crab. Supplies for a birthday party large birthday party and normal household items that we normally get at Safeway. He approach the checkout girl that was in charge of self service, he whispered in her ear something. And then he Glared at us and kept staring at us so I kept staring back and then at us, he hollered hello very loudly and was very obnoxious ! Then we decided that we were being profiled and( I am Caucasian) . When I spoke to a Sacramento police officer about the situation because he was interested the security guard in question who is very very large and sloppy came up and said hello very loudly very rudely drying attention to us for no reason ! When I asked for his name the officer said he didn't have to give it. I am so concerned about the situation I cannot believe it I want to boycott that Safeway and tell everyone I know not to shop there that was a ridiculous unnecessary and embarrassing situation. By the way we ended up going to another grocery store and spending A lot of money !