Menu
TracFone Wireless
TracFone Wireless Customer Service Phone, Email, Contacts

TracFone Wireless
reviews & complaints

www.tracfone.com
www.tracfone.com

Learn how the rating is calculated

2.4 737 Reviews

TracFone Wireless Complaints Summary

246 Resolved
467 Unresolved
Our verdict: Engaging with TracFone Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for TracFone Wireless has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of TracFone Wireless. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TracFone Wireless reviews & complaints 737

Filter reviews by rating
5
10 reviews
4
2 reviews
3
4 reviews
2
5 reviews
1
3 reviews
Sort by:

Newest TracFone Wireless reviews & complaints

ComplaintsBoard
G
1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless tracfone customer service

I bought some minutes & used a bonus code on July 1st that didn't work. I got a message to call customer service to work it out. Thay gave me the run around, tryed to sell me a new phone, & didn't tell me they couldn't do anything until 20 minutes had gone by. When I tryed complaining to a manager a loud beeping went off in my ear the whole time I tryed talking to her. All I was looking for was the 60 bonus minutes or to have it quickly resolved, so I didn't waste minutes. A horrible experience altogether.

Read full review of TracFone Wireless
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
U
4:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless removing minutes that I purchased

I added minutes to my phone and made a call the phone service was off an oversight but added immediately. Please pay me for my unused minutes I had over 10, 000 look at how long I had this service! You are the worse and I will let anyone I know do not ever purchase or deal with trac phone how unfair can one be I see your true colors! I cannot understand why a phone company would steal to make more money when I am consistent with purchasing phone cards you are the worse and I am very very dissatisfied with how this was even handled! I want compensation for my minutes or return them back on my phone stop making excuses and do the right thing by your customers

Read full review of TracFone Wireless
Update by used by TRAC
Jun 26, 2018 4:21 pm EDT

I want reimbursements from this rip off company for my minutes that I paid for

Update by used by TRAC
Jun 26, 2018 4:16 pm EDT

No wonder there are many complaints because U R the worse

Update by used by TRAC
Jun 26, 2018 4:14 pm EDT

Trac phone is the worse and has terrible business practices

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
9:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless sim card kit for byop

I purchased a bring your own phone SIM card kit and a $15 airtime card for my local Walmart. I spent considerable time trying to get the SIM card to work in my phone. I ended up having to call TracFone customer service and after numerous attempts to try to troubleshoot the problem the representative made a comment to me that it was like the SIM card was defective. She offered to mail me and other one that I needed to get a phone up and running before that one would be received. She then informed me that I could return the SIM card and a $15 air time card to Walmart for a refund. When I went to Walmart they informed me that these items were non-refundable. They indicated TracFone would have to be the one to issue a refund. I again called it TracFone and was on the phone with them for almost 45 minutes getting the runaround about how there was nothing they could do for me even though their product was defective. They refused to issue a refund or to even give me an anything for my trouble. The representative, who can hardly speak English. Just kept saying sorry there was nothing we can do. I think it is ridiculous that this company does not offer any kind of warranty for their product nor do they back it up against being defective.

Read full review of TracFone Wireless
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
2:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless iphone that I bought from random guy that turns out to be stolen

June 18

[protected]

I was looking for an iPhone to buy & I saw on facebook.
we made contact I purchased the phone for $140 cash with just the charger, no box or receipt. trying to activate with my carrier cricket but its locked by tracfone.. customer service can't do jack squat I done called since that Monday and I am very angry and frustrated. they all tell me the same thing about getting it rescan... like ok I get that but how the F am I suppose to, when I don't have a box nor a receipt.

resolution: please just unlock my friggin phone here's my imei: [protected]

Read full review of TracFone Wireless
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
9:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless recertify

Well I have had safelink since jan 2017. I move to a different address in march of 2018. Since then I have been having problems with sending them verification documents. First they tell me me physical address is invalid. I have "section 8" how can my physical address be in valid. I send them az copy of my ebt card (back and front) they say it's invalid. They don't have information on the new updated ebtedge card. So ok, a representative tells me we'll do it this way. Let's cancel this application and start a new one using your section 8 program. Mind you this have been going on over a month now. Okay so I sms the documents from section 8, I uploaded the documents, and I emailed the documents. Today I called and checked they said the still didn't receive any documents. I asking speak to a supervisor they tell me they can't transfer my call. Then safelink has this deal where if you buy a $15 tracfone phone card you get unlimited minutes. I have bought a card twice and both times I got 250 min. I call them and they tell me I bought the wrong card.
Honestly it sounds like their ripping off the gov. The gov. should get virgin mobile as a lifeline carrier instead of tracking.
Frustrated and don't know what to do.

Read full review of TracFone Wireless
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
10:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless phone number transfer

Hello my name is larry and my fiance sophia and I have been consistent customers with your company for over five years. The reason for this complaint surrounds an old outdated five dollar alcatel tracfone that I happily utilized, until the screen became cracked and phonecalls dropped alot in certain cities and buildings, so I upgraded to an i-phone se simple mobile except I did not want the simple mobile service, I just wanted the my tracfone phone number to be transferred over to the i-phone. That's where the problems and poor and unrealistic incompetent customer service began. I had to ask to speak to a supervisor because the representative could not do it. So a supervisor by the name of ezikiel, I am probably not spelling his name correctly, but he said he completed the transfer and to turn the off and try to make a call in 15 min. I waited 20 min. Just to be sure, unsuccessful. So my fiance did some research and saw some reviews that said it could take up to two days. The day of my call to your company was may 13, 2018, so from that day to may 15, 2018 I was hoping the activation would activate but no. So I called your customer service again on may 15, 2018, upon the representative answering the phone I immediately asked to speak to a supervisor but the representative insinuated that they might be able to help, so I explained and sure enough the supervisor was needed. That is when another person answered the phone and stated upon asking are you the supervisor — anjum brothra — said that he was. Now I was told by him that my phone was not transferred over to make a long story short because communication between us was not understood and my fiance was in the background trying to interrupt and I was getting irritated with her because I was very aware to be calm and patient with — anjum brothra — because that was the only way I thought I was going to solve my problem but to no avail an to my dismay upon trying to communicate with — anjum — which proved to be a failure because he seemed to not understand the language that I was using then at some points in the conversation he started telling me that I didn't want him to help me, but I kept pleading with him that that was to the contrary. And then it had reached the point where he started pushing buttons on the phone when I kept pleading with him by asking him questions calmly so that we both could understand one another but — anjum — appeared to be getting more and more irritated and frustrated wiith me. I calmly kept letting him know that I was going to contact a higher authority if he did not calm down and listen to what I was trying to convey to him to please listen. You can verify the whole conversation on — may 15, 2018 — please look into this matter. Again my name is — larry j. Wilson ii phone number [protected] — and also how I found out anjums' last name was because he was so upset with me that he called my fiance s' phone number inappropriately and she traced the number backed to him. — your associate — veronica — was more considerate but was unable to process the request for the sim card. But you will see in your phone recording that from my fiances' phone number which is — [protected] — that her conversation with a lady proved to be successful. Thank you tracfone.

Read full review of TracFone Wireless
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
8:06 pm EDT

TracFone Wireless double minutes

Double minutes were stated that it would be for the lifetime of the phone. Whenever I have called to ask about it not happening, the call has been conveniently dropped, repeatedly.
The phone was sold with that option. Bad business practices. I don't usuallt complain, but I believe this is known as false advertising. Is it not. Shouldn't Tracfone be accountable? 0I have read many forums with the samw complaint.

Read full review of TracFone Wireless
Hide full review
ComplaintsBoard
J
8:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless adding a 1-year renewal

Date: May 29, 2018
Tracphone Number: [protected]

Renewal information provided on a card I received in the mail: Renew for another worry-free year: 365 service days
400 minutes
Another 400 minutes with your double minute benefit
250 bonus minutes by using promo code 13512
Total minutes: 1050
Hurry! Offer ends May 31, 2018
I year card: $99.99

After a laborious amount of time with the rep, at one time in our conversation, she said the cost would be $199.99. The message she sent my phone: 400 units 400 bonus and 365 days added. Obviously, she completely neglected to add the 250 bonus minutes by using promo code 13512?

I have to say she is not what I could call a great rep for your company - It was a very frustrating experience for me!

Read full review of TracFone Wireless
Hide full review
ComplaintsBoard
T
2:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless loss of time

I bought a new LG phone in January 2018. The phone came loaded with 1200 minutes/1200 texts/1200 data. My old phone still had minutes that were added to the new phone.

On May 20, 2018 I tried to send a text, that did not go through, and received a message to tap and try again. I did this several times and it did not work. I called TracFone and talked to a tech (Shakona) who informed me I only had one minute of call time left, 0 texts, and 0 data. What?

When I checked my account on my phone it showed I had 1.88 GB data/3313 minutes/1225 text remaining. The tech suggested I uninstall my TracFone account and reinstall it. This was to reboot my account. It actually erased all my minutes and left me with...one minute call time. Something is not right! Where did all my time go?

I asked for a supervisor (Joric). After much discussion he stated he would add time back to my account. He did...but not what I originally had.
Somehow I lost a lot of data, minutes and text time.

Read full review of TracFone Wireless
Hide full review
ComplaintsBoard
M
10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless loss of time left on my card

A refill minutes card was purchased at Walmart at the end of March and successfully entered into my phone reactivating it. I paid cash for the card so I discarded my receipt since it was entered, accepted and reactivated. My phone is only used sparingly for emergencies, thus did not realize time was up.
So to avoid a future lapse in service it was noted on my kitchen calendar to buy another card the end of June. Imagine my surprise yesterday, May 16 upon trying to place a call to be informed the phone needed to be reactivated and to enter a charge number. I knew my phone was good until the end of June. That it had to be some kind of mistake. A friend suggested calling customer service and they would straighten it out. What a joke that was! They insisted my last card purchase was in January and thus ended in April. In reality my December card was up in March and then my new card was purchased at the end of March! Tracfone questioned did I know the date and was the card purchased at some store? Apparently Tracfone frowns on buying your card at Walmart. I worked in management for 20 years and was not only most disappointed but quite upset after speaking with customer service. I may be a senior citizen but I'm not senile. I know I purchased my card after my husbands and he is still using his with no problem. I had 3000 minutes
left unused and still had 6 weeks of time. I do NOT appreciate being ripped off or
taken advantage of! What kind of games are they now playing at Tracfone or do they want to steal my unused minutes. My husband said the phone must be broke get a new one I bought your card after mine it has to be broke. The phone is not broke but the company is trying to cheat me out of my time and minutes. I continue to teach 3 days a week and evenings at the ballroom. I most definitely will inform all my students at the 5 seniors centers and 2 ballrooms to be forwarned if you purchase your minutes at a store to save your receipt with the date and card number to avoid being cheated at Tracfone. It is the PRINCIPLE I paid for the time and minutes and do not want to be scammed by Tracfone.

Read full review of TracFone Wireless and 1 comment
Hide full review
1 comment
Add a comment
P
P
Patti Brooks
, US
Jun 01, 2018 5:41 pm EDT

I had a refurbished smartphone they sent me after my flip phone went bad. I didn't want a smartphone because my phone is used for emergencies and happenstance calls. However that's what they sent me, so that's what I used. Well, it went bad after a few months, so instead of asking them to replace it, I bought a new flip phone. I called to transfer my minutes and the lady informed me that because I was downgrading from a smartphone to a flip phone I would lose a bunch of minutes. I had 1559 miutes, they only let me keep 628 minutes! They made me do a downgrade when they were the ones that sent me a smartphone in the first place. They should have sent me a flip phone. They stole 931 minutes from me for something THEY did!

ComplaintsBoard
K
6:08 pm EDT

TracFone Wireless tracfone website

I have been trying for weeks now to get my password reset on their website but when I click on submit to get the reset. I get the message that the system is down. As the website does not recognize the password I had recorded, and I cannot get the website to reset my password, how am I to access my account? I tried their customer service number but all I got was people trying to figure out what was wrong with my phone, even though I clearly stated that I was having a problem resetting my password on the website. I came back to Tracfone after a 2 year absence, because I got tired of paying $40 a month for the little bit of time I used my phone. Their customer service leaves a great deal to be desired as well as their website maintenance.

Read full review of TracFone Wireless
Hide full review
ComplaintsBoard
D
12:31 pm EDT

TracFone Wireless false billing and cancellation of service.

Tracfone put my 95 year old mother in law's phone on auto renew which, as the bill payer I did not authorize. When discovered on the second round of Visa bills (my wife pays the visa) I called Tracfone. They said the money couldn't be refunded even though they created the billing. I said refund me the money and cancel my service. They said no refund. I hung up. Then they cancelled the phone service without the refund. I called today, went through three flunkies and ended up with Jayson who said they would not reactivate the phone or refund the money. The phone has 1795 minutes we paid for and 711 days. Either this company is the biggest scam ever, just dishonest or a combination of that and the worst customer service since Comcast. I will continue my trolling of this worthless company to help others who don't want to get ripped off which should be pretty much everyone.

Read full review of TracFone Wireless
Hide full review
ComplaintsBoard
S
12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless airtime card

My husband & I use pre-pay tracfones because cell phones do not work where we live (in remote MN, no towers) but when we travel, we must have cell phones.
The deal is, you buy their phone-cards, as you go, to get the minutes. He bought 450 minutes for 79.99, but he scraped off 2 of the #'s & couldn't read the "airtime PIN"... so he kept the card & receipt & called them, they told him to FAX copies to them. He doesn't know how to do this... but I do.

So later, I FAX it to them. They do not respond. We don't get the minutes.

5 days later I'm told after being transferred to many different 'departments' that they can't see the FAX, so I do it again! (I have verification reports for this from the UPS office.) No response again!

So I call them again & get the run around AGAIN & they tell me I have to email the copies of the card & proof of purchase. I do. They tell me to wait 24 - 48 hrs.

Now a week later we got nothing, nada, bupkis! Note: in 5 frustrating, long phone calls, I have used over 200 minutes just to trying to get them to give me what I have already paid for & can prove it! their customer service is Crap!

I don't understand the problem on their end. It's so simple. We bought the minutes, proof of purchase is clearly on the receipt, but they CANNOT... WILL NOT... make good on their end of the deal.

I feel ripped off. It's not fair that they can sell these cards & take your money, but if a problem like not being able to see 2 of the numbers in a code can't be fixed or understood on their end, you lose your money.

In all the years of using these phones, only once before was there a problem with seeing the number & using the bar code # on the back (over the phone) they fixed the issue immediately! I just don't get it this time. It ain't right.

Thanks for listening.

Read full review of TracFone Wireless
View 0 more photos
Hide full review
ComplaintsBoard
L
6:57 pm EDT

TracFone Wireless customer service and losses minutes

March 15th 2018 I received an email telling me to update my Tracfone app. When I did this I lost all my time I lost 10gb at 3777 minutes of talk time and 22000 text. When I called the helpline for TracFone they basically told me I was a liar that I had used it all. They said they had no way of tracking. I asked the man to send me to someone who could help me. The person he transfered me to was rude and hung up on me. I called back several more times one person gave me 1990 min talk time. I still was not happy I called back again this person gave me back my data 1200 text and another thousand two hundred talk time. So well I did get some time back they screwed me out of 1200. Also when I looked at the correspondence it says that I upgrade my software disconnected my phone reconnected my phone. I never disconnected my phone and now I get emails from them telling me they want me back. I have never disconnected my phone. Terrible terrible service. They stole 1200 minutes from me.

Read full review of TracFone Wireless and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nedra Brown
, US
May 07, 2018 7:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband is 82 and I am 77, living on social security. My husband has had a tracfone for several years and we have had no complaint. He uses it seldom but still uses it several times a month. His service was just cut off, with 212.50 minutes left, because according to their records he had not used it in a month. The company wants me to buy a new service card, while losing the 212.50 minutes we had left, to reactivate the service. This is completely wrong. What can we do to get the company to reactivate his service and to keep the 212.50 minutes that we have already paid for? Please help us...

ComplaintsBoard
D
6:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless internet data

After having switched an at&t compatible sim to a t-mobile sim, all of a sudden my internet speed slows down to 2g. When I replaced the t-mobile sim back to an at&t sim, my data speed was still 2g. Called customer service and got one response saying I still had x amount of data left, but another said I had no data left and also had a restriction placed on how much data I can get at one time. It doesn't make sense because if i'm out of data, I shouldn't be able to connect to the internet to type this on my phone. Also, the restriction doesn't affect my ability to purchase more data, which I have been doing with the first sim card that was in my phone, meaning the restriction is nothing more than an irritating word. It's useless and nobody there knows what the hell is going on. Worthless

Read full review of TracFone Wireless
View 0 more photos
Hide full review
ComplaintsBoard
G
9:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless customer service changed my date. fraud.

A customer service rep agreed my phone was reinstated on March 15 2018 and should go to April 15 2018. A manager them fraudulently changed my date to March 6 2018 so I would look like a lie. I called corporate and I told them a debit card was used and was around March 15 2018. Not sure of exact date yet but the first rep said it was the 15th. I can just look on my bank records.

Read full review of TracFone Wireless
Hide full review
ComplaintsBoard
C
1:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless my cell service

I paid.my service on 3-18-18 at the time of paying I had a message that stated the next service cycle for at least one of your phones in your account has been paid for. You can renew the service for the phones shown below. Which I did, if I wanted to do anything else I couldn't. The on 3-22-18 I get a text telling me my renewal date is tomorrow . which would be today 3-23-18 and to log in to pay. I called customer service because this had to be wrong. I talk to someone at 1pm he understood and said there was a glitch/error but its not my fault and they will fix it. He said the system needed to be rebooted and he will call me bk. (He didn't) so at 6:30pm I called bk trying to ask again I was transfered 2 times I asked for. Supervisor and he answered the phone and then immediately after i explained what had happen he said he will look and see the phone made a piercing noise and wouldn't stop so I had to hang up. I called back asking for a supervisor again I got a lady who looked into it said okay she sewn the problem they would honer what was said and she saidnahe had to transfer me and the last guy read her notes and act like he didn't understand and only wanted my charge CX are or a form of payment. Didn't care didn't try and intended up asking for a complaint number, he said there is no number, no email just a n address in Florida which i took down. Now in checked my account today because I couldn't log into it because they said they were fixing it. It showed earlier that they had honered the post so my date to renew was 4-23-18. But... At 10:42pm on 3-23-18 while talking to my son away at college in another state my phone service was disconnected. If I had chosen not to renew service your phone goes off at 11:59pm. But someone in the office is purposely messing with me. I haven't done anything to them but ask for them to honor what was posted in my account in the first place. So I have attached the message and showing the onlynohines that I was able to pay for and pictures on how they renewed those and picture of my phone the main account holder inactive and it isn't even 11:59 my time.

Read full review of TracFone Wireless
View 0 more photos
Hide full review
ComplaintsBoard
P
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless denial of unlocking of phone

Today is March 22nd 2018. A year ago I heard that the Federal Government had made it mandatory that companies allow phones to be unlocked. As I spend my summers in Canada, I wanted to be able to use the phone with a different SIM card during the summer and so I called to ask for it to be unlocked. Tracfone had replaced my phone in November 2016 and even though I'd been a customer for over five years, they told me that as I'd only had this particular phone for five months, I wasn't eligible for unlocking. Fair enough, I could wait another year. So today, having had this phone for 17 months, I phoned again to ask for it to be unlocked. I was told I only had 270 days on my account and so it couldn't be unlocked. I looked at their website where you can check your payments and it showed I had paid since November 2016. I phoned back and was told the same thing by another operator, I asked her to look at my account and see that I had paid for several years. Still got the same answer so I asked to speak to a manager. He came on the line a few minutes later and said that the operator had given me the correct information and put the phone down on me. Very unprofessional. I just want to be able to use the phone in Canada. They wouldn't be losing any money as I would still be using my Tracfone during the winter but I'm definitely looking at changing service if I don't get some resolution.

Read full review of TracFone Wireless
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
4:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TracFone Wireless has left an official reply on this complaint.

TracFone Wireless customer service

Buyer beware... I have been a Tracfone customer for over 10 years. There customer service has deteriorated in a major way and if you are trying to transfer minutes from one phone to another, be prepared to spend at least 3 hours on the phone with them. They will deny you have minutes available even when you have printed out documentation to support the minutes transfer when it "occurred." They will try to force you to purchase a plan in order to prevent this from happening. They will not accept a fax or email to support your claim. They will offer you a reduced number of minutes instead of the full amount of minutes that you are due. After threatening to make a report to the Better Business Bureau, they will then transfer you up to corporate office who will eventually "believe" you and give you an interaction number to allow the customer service personnel to authorize the minutes that were due you in the first place. If you don't care about your time or frustration level, feel free to become a customer... otherwise steer clear of this company. They seem to care more about spending money on advertising and less concern about maintaining the customers that they already have.

Read full review of TracFone Wireless and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
H
H
henryhaas
, US
May 31, 2018 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried 2 times to reactivate my Tracfone with 60 minutes airtime cards each. I called the Helpline, was on Hold for 40 minutes . Customer service was unable to activate the phone. reason: the pin of the Airtime Service plan does not match your phone number.! I had used this Tracfone already for 2 years.
As I can not change the Serial Number nor the Phone number - it is the problem of Tracfone to find out.
Unbelievable !
Henry Haas

R
R
rpsl
, US
Mar 10, 2018 12:54 pm EST

I have been a customer of TracFone for many years and tried to transfer my service from one phone to another. They lost the phone number, the minutes, and the service. They kept putting me on hold (spent over three hours on the phone) and finally the phone would disconnect. I am going to AT&T.

ComplaintsBoard
J
8:56 am EST

TracFone Wireless customer service

I've spent 2 weeks trying to get your people to do their job and transfer my son's minutes and phone number to his new phone. He's now been without a phone for almost 3 weeks. Your people don't know anything and are very unskilled. I've submitted emails to you, but nobody responds. Your customer service center is the absolute worst. I've spent 10 hours on the phone with them over the last 2 weeks! I will never buy from you again and I will be reporting you to the Better Business Bureau.

Read full review of TracFone Wireless
Hide full review

TracFone Wireless Customer Reviews Overview

TracFone Wireless is a prepaid mobile phone service provider offering a variety of wireless plans without long-term contracts. Their services include talk, text, and data with flexible options to suit individual needs. TracFone operates as a Mobile Virtual Network Operator (MVNO), utilizing the networks of major carriers to provide coverage. They also offer a selection of smartphones and basic cell phones, catering to a range of preferences and budgets. Customers can purchase airtime cards or enroll in auto-refill programs directly through TracFone's website or authorized retailers.

TracFone Wireless In-depth Review

Product Range and Availability:

TracFone Wireless offers a variety of mobile phone options, allowing customers to choose the device that best suits their needs. Additionally, they provide different plans and packages, giving users the flexibility to select the one that fits their usage requirements. TracFone Wireless boasts excellent coverage and network reliability, ensuring that customers can stay connected wherever they go.

Pricing and Value for Money:

TracFone Wireless offers competitive prices for both devices and plans. Their pricing is comparable to other wireless providers in the market. In addition to affordable rates, TracFone Wireless includes additional features and services in their plans, providing customers with great value for their money.

Customer Service and Support:

TracFone Wireless provides accessible and responsive customer support. Customers can easily contact their customer service team through various channels, such as phone, email, or live chat. TracFone Wireless is known for efficiently resolving issues and complaints, ensuring a satisfactory customer experience.

Network Coverage and Quality:

TracFone Wireless offers extensive coverage area and reliable signal strength. Users can expect consistent data speed and reliable network performance. When compared to other wireless providers, TracFone Wireless stands out for its excellent network coverage and quality.

Ease of Use and User Experience:

TracFone Wireless's website provides a user-friendly interface with easy navigation and functionality. The activation and setup process is straightforward, allowing customers to quickly get their devices up and running. TracFone Wireless offers a seamless user experience with convenient features.

Flexibility and Customization:

TracFone Wireless offers flexibility to its customers by allowing them to switch plans or add-ons as per their needs. They also provide options for international calling or roaming, catering to users who frequently travel. TracFone Wireless ensures that customers have control over their accounts and usage.

Contract and Terms:

TracFone Wireless offers flexible service agreements with varying lengths. They have transparent terms and conditions, ensuring customers are aware of any early termination fees or penalties. TracFone Wireless maintains transparency in billing and charges, providing a hassle-free experience.

Additional Features and Services:

TracFone Wireless offers additional features such as mobile hotspot availability, enabling users to share their data connection with other devices. They also provide international calling options, allowing customers to stay connected with their loved ones abroad. TracFone Wireless offers value-added services like device insurance or extended warranties, providing peace of mind to customers.

Overall Satisfaction and Recommendation:

TracFone Wireless receives positive overall ratings from users. Customers are likely to recommend TracFone Wireless to others due to its reliable service, competitive pricing, and excellent customer support. While TracFone Wireless has its strengths, it is important to note that some users may experience occasional weaknesses, such as limited device options or specific coverage issues in certain areas.

Competitor Comparison:

When compared to other wireless providers, TracFone Wireless stands out for its unique features and advantages. Their competitive pricing, extensive coverage, and flexible plans make them a strong choice. However, it is essential to consider factors such as specific coverage requirements or device preferences when choosing TracFone Wireless over its competitors.
How to file a complaint about TracFone Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with TracFone Wireless. Make it specific and clear, such as "Incorrect Billing by TracFone Wireless" or "TracFone Wireless Poor Customer Service."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with TracFone Wireless. Include key areas such as:

  • Customer service interactions: Describe the nature of any customer service issues, including unresponsiveness or rudeness.
  • Service problems: Mention any issues with phone service, such as dropped calls, poor signal, or data problems.
  • Billing disputes: Detail any incorrect charges, overbilling, or difficulties with payment processing.
  • Product issues: If your complaint involves a device, describe the problem, including any defects or malfunctions.
  • Contract and terms: Address any misleading information or disputes regarding the terms of service.
  • Resolution attempts: Explain the steps you have taken to resolve the issue with TracFone Wireless and the company's response, if applicable.
  • Personal impact: Share how the issue has affected you personally, such as financial loss or inconvenience.

Remember to provide specifics about any transactions, including dates, amounts, and any relevant communication with the company.

5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state the resolution you are seeking from TracFone Wireless, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts presented are correct to the best of your knowledge.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from TracFone Wireless or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact TracFone Wireless customer service

Website

www.tracfone.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with TracFone Wireless?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TracFone Wireless Customer Service. Initial TracFone Wireless complaints should be directed to their team directly. You can find contact details for TracFone Wireless above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about TracFone Wireless. Discuss the issues you have had with TracFone Wireless and work with their customer service team to find a resolution.