Menu
Safe Home Security
Safe Home Security Customer Service Phone, Email, Contacts

Safe Home Security
reviews & complaints

www.safehomesecurityinc.com
www.safehomesecurityinc.com

Learn how the rating is calculated

2.0 131 Reviews

Safe Home Security Complaints Summary

33 Resolved
97 Unresolved
Our verdict: When using services from Safe Home Security with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Safe Home Security has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Safe Home Security. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Safe Home Security reviews & complaints 131

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Safe Home Security reviews & complaints

ComplaintsBoard
K
5:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Home Security deceptive contract

This company has a deceptive contract that they enforce no matter the customer's circumstances. I let them know by phone 4 months before the end of our 36 mo. contract that I did not want to continue doing business with them. I wrote them a letter a month before the contract expired asking them to come and get their equipment and saying that we no longer wanted their services. When I called 4 months before the end of our contract to tell them my wishes, they did not remind me that I had to notify them in a letter 60 days before the end of the contract. My 30-day notice in writing was not honored and they re-upped me for another 36 months at $46.00 per month.

Read full review of Safe Home Security and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
$crewed without a ki$$
Gardner, US
Jan 16, 2010 10:36 am EST

They screwed me, too. They called me to tell me my contract was increasing by $1 a month - and I disagreed! I wanted to cancel, but they called me inside the 60 days to cancel, so they denied my cancellation letter, roping me into another 3 years of $43 every month that I can't afford anymore (I couldn't after the first year as I lost my job to outsourcing.) They stick to their contract, quoting it like scripture and saying there's nothing they can do about it. They are helpless and impotent of any alterations to their cement contracts. However, that didn't stop them from trying to increase my payments when their own contract prohibits it.

I just spoke to an attorney, but he wants $300 to do some research. The Atty General in CT is putting together a class action lawsuit against these criminals, but here in Mass, I think our Atty General is too busy with her political campaign to help anyone like me/us.

But the local attorney I spoke to said I missed the 60-day date. Buh bye.

So, I've canceled the new, just automatically renewed, three year contract TODAY! Three years in advance - seeing as they like to slink off and move their offices and not tell their victims (oops, 'customers') they moved!

But I won't stop there - word of mouth is the most trusted and damaging for businesses. Since they are forcing their services down my throat, I have to talk about these a$$holes for three more years. People I've already spoken to can't believe they can really get away with this, and now I know they can, so it is my duty to talk and talk and talk about them, what they do, their business practices, and do all that I can to prevent them from padding their accounts at the expense of the little people like myself.

I will be testing the system so often, they'll get real sick of me.

If you were just renewed, send your letter now to cancel in the three years, or five, or whatever they're $crewing you for. I not only did that, but plan on sending a cancellation letter at regular intervals. They're going to have a fat file of just cancellation letters from me. I'm wondering what their fraudulent excuses will be to not cancel me at that point.

They did say that if I filed for bankruptcy, then they would cancel (of course, I'd have to send in all my court documents, and probably a stool sample). Of course, I don't believe them. They lie.

They started off offering me discounts, and Stacy TOLD me their prices were steep! But, she and her supervisor are impotent, as there's nothing they can do.

R
R
rgs80074
, US
Dec 02, 2009 6:48 pm EST

they did the same thing to me.

i informed them via the phone 12 months before my contract was up i wanted it canceled when the current contract ended.

they didn't tell me then and they never told me aftewards i had to cancel 60 days before the end of the contract or you better bet your ### i would have faxed them that letter the first day i could, hell i would have done it at the two year mark had they told me i needed too.

they are a complete rip off. their service sucks, their reps suck they care nothing for the customer but only their money.

i canceled my credit card and i am sure eventually i'll get something from them. they have my phone but i'll be telling them they can not call my cell phone and once they start i'll get a lawyer and sue them for harrassment.

they can send all the letters to me they want.

ComplaintsBoard
W
6:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Home Security not working

The system has not operated for at least a year and they will not send out a man with the correct part but keep billing us. Phone calls are just a run-around and they don't return the calls.

Read full review of Safe Home Security
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
3:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Home Security lies

I tried to get out of my contract last year, so I paid $344 to get out at 30 months of my 36 month contract. Now, they say I didn't cancel correcly and have to pay the final 6 months. WHY WOULD I PAY UP FRONT $344 IF I WASN'T CANCELLING!?!? I asked the supervisors if the employee that cancelled my account was still working for them, and she is not. Go figure. I got lied to and it is now costing me an additional $180 to "fulfill" the contract while not having service for half the life on the contract. Very bad business, and a very upset customer that hopes others think twice before using "Safe Home".

Read full review of Safe Home Security
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
9:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Safe Home Security - immoral business practice

my contract was up with them, i called to revise the new contract for a lesser amount per month (dropped the maintainance fees), they sent me the new contract, I signed it sent it back and yet month by month the continued to bill me for the original contract. calls, calls just did not help. I just stopped paying hoping they will discontinue my service. Last...

Read full review of Safe Home Security and 4 comments
ComplaintsBoard
T
7:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Home Security contract

Hi everybody,
I am writing to support Safe Home Security, they do not have any bad people that work there, nor do they take advantage of you! I think all of these complaints are from the people who CHOSE not to read the 36 or 60 month contract before you signed it! If you read it you would understand the 30 month clause, or the rollover terms if you did not send in a cancelation letter 60 days prior to the expiration date. I f you actually take the time to research SHS youll find that they have a little over 65, 000 customers, and only about 4-5 thousand of them are in the collections department (which by the way is internal, not out sourced). So there is 60, 000 happily paying customers, also if you research the company, they have a 98% satisfactory rate graded by customer surveys. Do not listen to all these other complaints, as they are from individuals who did not read, and or understand the contract before they signed it, do not run from the company, just read every letter on that contract before you sign it. As for the rest of you on this site that are customers, cancelling your account is as simple as sending in a WRITTEN cancel letter, and calling in to find out how much you owe (whether you WANNA pay or not) and pay it to term or the 30 month clause. That way you can fix your mistake of not reading the contract, then it wont report on your credit, and then you wont be in there collections department. there collections department phone is [protected]. call it and get your financial future straightened out, as it is most likely your fault your in debt.

Read full review of Safe Home Security and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
thepope
, Vatican City
Jan 13, 2012 9:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have faxed and mailed the cancellation a year prior, and they still won't end their contract...
I have recorded the phone call knowing that they knew about the cancellation of their services, and still black mailed and harassed me saying I have good credit.
Well lawyer up SHS I'm coming for PUNITIVE DAMAGE...

R
R
RIP OFF ARTIST
Sarasota, US
Sep 01, 2009 11:30 am EDT

For some reason it sounds like your a dedicated employee with the company. Not to mention your from the same state as the con-artist .

C
C
chris como
easthampton, US
Mar 04, 2009 4:33 pm EST

It seems some people dont read the news. This company has class action lawsuits in practically every state they do business in. They are being sued by the attorney general in CT and have a class action consumer rights lawsuit in mass. they have been booted out of the BBB. Just a few unhappy customers? RUN RUN RUN from this decietful and unethical company.

ComplaintsBoard
V
11:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Home Security fraud and scam

We are a military family who lived in Goldsboro, NC. We purchased a home security system from Safe Home Security, but we were not informed that they had no military clause and that there was a set contract length. We were given military orders to move in early 2008 and sold our house in May 2008. Upon selling the house, even though the new owners kept the system, we were forced to pay over $700 to this company. Companies that work with numerous military members such as this one does, MUST have a military clause or they are just practicing unethical business. Circumstances are different for military families, who MUST move when ordered. This company has not responded to any emails or phone calls and they already have a bad mark from my complaint to the BBB. I want to make sure no other military families get scammed!

Read full review of Safe Home Security and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
Kinya
Pine Bluff, US
Mar 07, 2013 2:37 pm EST

Shut up ### this company is a SCAM!

C
C
Camy R
, US
May 10, 2011 7:36 pm EDT

Jeremy Torres they way you talk I'm sure you are working for this monkey company

J
J
jEREMY tORRES
, US
Oct 19, 2009 6:53 pm EDT

It's point blank people should not sign their names on a contract that they have not read in full. Do they expect a sales rep to sit there and go over everyline on the contract ? Don't complain about signing your life away if you have already signed your life away. You live and you learn, don't sign contracts because you been speaking to a good sales rep.

ComplaintsBoard
D
8:55 am EDT

Safe Home Security fraudulent billing / incompetent staff

This local franchise of Safehome Security in Cromwell CT is so incompetent in using their billing system that even after a seven month notice of non-renewal of our contract, they can't remove us from their billing system causing the headquarters to put fraudulent charges on our card. This is going on for half a year with constant disputes to the credit card company reversing the charges. The credit card company helped out by cancelling our card so they couldn't charge us so now I get a bill for even more money!

Sad thing is, we moved out of our offices in October of 2007 and paid through Feb 08. These idiots can't use a computer but you're supposed to trust them with your security? I think not.

Avoid this company under Safehome Security or their billing name of Safeguard America or the local website of home-alarm-security.com!

Read full review of Safe Home Security and 8 comments
Hide full review
8 comments
Add a comment
P
P
Paul Fenn
,
Jul 05, 2007 12:00 am EDT

Having switched to Vonage for VOIP service at home, I have discovered, 9 months into it, that Safe Home Security does not integrate with Vonage.

After being a customer of Safehome for more than 6 years, I hoped they would offer me some solution.

Instead, I was offered costly upgrades, and told that my contract had an automatic renewal policy in the fine print, and that I needed to inform them in writing 2 months prior to that automatic renewal.

Automatic renewals? What kind of crap is that? They sent me a new contract to sign every year, but I paid a little more to be a month to month customer... NOW I am in a contract? If I block the automatic withdrawal from my bank they will report me to the credit companies..

THIS is how they treat a customer of almost seven years! I had hoped to work things out with them, but every conversation became more insulting!

B
B
BigBob
Manchester, US
May 29, 2009 11:59 pm EDT

I have been a client of SafeHome Security for over 10 years. As life throws curveballs I went through a divorce and needed to reduce my expenses. As it happened my contract came up for the security monitoring to end so I opted to do that and was met with a hard sell salesman who convinced me under duress to not cancel but keep a modified monitoring lowering the cost, and also said if I wanted I could cancel after a year...Well THAT was a lie and since I was stupid enough to not read the fine print I am screwed. Ten it gets better, I canceled my landline phone to save 30bucks without thinking about Safehome and now i have no means to be monitored. I Have tried to cancel in good faith to no means, even though I now rent out the house and they dont have a land line either I am still being harassed to pay for a service that they no longer can provide due to a contract that they hard sell...This company is a Joke!

A
A
anonymous lee
eli, US
Apr 30, 2011 9:03 am EDT

I found a couple of typos in my last post, but sadly, I don't see an edit option on this site. Please excuse the grammatical errors.

A
A
anonymous lee
eli, US
Apr 30, 2011 8:59 am EDT

I'm currently experiencing the same thing and find it hard to believe that these shady business practices are legal. Is ther anything I can do to get out of this? I'm about ready to call the local news and see what happens. If I can't help myself, I would feel a little bettere just knowing that this SCAM has been made public.

B
B
BigBob
Manchester, US
May 30, 2009 12:05 am EDT

Yes I too have been screwed over by these people, I dropped my cox cable phone to save 30 bucks after my divorce ( not thinking about safehome monitoring...)I got majic jack...lol. so anyway they have attached a credit claim onto my spotless credit report since I refuse to pay for the cell tower they want to rent me!

R
R
Rebecca Justiced
Four Oaks, US
Apr 08, 2009 1:16 pm EDT

I blocked my drafts after being told I could not cancel one month in advance. I was told that it had to be in writing 60 days in advance. I was separated from my husband and moved out of the house. I paid for four months through the end of my 3 year contract even after I moved and it was disconnected by my ex husband. Over a year later they are still billing me for service each month and have put it on my credit which is ruining my excellent credit. They add charges for service plus late fees each month. It is unbelievable that it is legal to do this.

B
B
Babar Nawaz
,
Sep 11, 2008 5:02 am EDT

This company is fraud stay away from them it will cost you alot of money and no service i had to pay $200 just to get rid of them worst company i ever dealt with in my life. Beware of sales guy all they care is you sign the contract and its like sign your life to someone else. these people are not here to protect you or your family they are here only for money money and money

M
M
Mark keyworth
,
Aug 24, 2008 4:17 pm EDT

colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
FRAUD

Complaint Rating:
FRAUD

Complaint Rating:
colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
froud

Complaint Rating:
I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

ComplaintsBoard
R
6:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Home Security does not work

A Non-certified general contractor came to my home to install the system in July of 2006 and drilled two holes in my walls that I had to repair. They came back to install properly and I signed up for autopay through my checking acct and they made me sign a new agreement. The system stopped working because it does not work properly with my phone system, I've always had Vonage but they say I must have switched. I was told that the autopay did not charge because they were getting "jibberish" and needed to send a repairman. He came and fixed it and I received a bill for back charges. I called to find out why and they said it again stopped working and they'd have to come fix it and the charges would be corrected if I'd sign up for another 3 years. I was concerned why I would have to do that so I refused. They keep accruing charges and will not fix my system unless I renew for 3 years and let them come back to install more equipment. Jill Kesses says they developed better software so it will work now so I need to either renew or pay. They never drafted my checking account, but kept accruing late fees because they said they'd take the charges off once I renewed. My credit is screwed and so am I unless I pay.

Read full review of Safe Home Security and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MSPAULA
Denham Springs, US
Apr 14, 2012 4:13 am EDT

They did not draft my account and I paid dearly

ComplaintsBoard
O
12:22 pm EDT

Safe Home Security terrible service

We entered into 3 year contract with Safe Home Security in June 2005. We agreed to pay extra monthly fee for parts warranty. I about 4 months our alarm system broke and we called Safe Home Security to schedule an appointment for service. But nobody showed at the scheduled day. We kept calling and scheduling the appointments for 4 months until we actually got somebody in the house to fix our alarm system. Throughout all this time Safe Home Security continued to debit our account (we had an automatic payment plan with the company). We had to go through the ordeal in order to get the service we were paying for.

In about 2 years, the alarm system broke again. We called again to schedule the appointment but, just as 2 years prior nobody showed up in our house. We rescheduled the appointment twice but in vain. Finally both my husband and I gave up and figured it would be cheaper for us to pay until the contract expires, rather than waste our time scheduling appointments nobody shows up for.

We properly notified the company about discontinuing services with the company due to expiring contract. We received the confirmation letter from the company. But guess what: the company still continues to debit our account even AFTER the contract has expired. Now we go to the bank each month to file ACH (Automated Clearing House) in order to dispute the transaction.

This company is a mess. I found out that it has numerous litigations against it based on consumer complaints. Our advice - Stay away from Safe Home Security. It is not Safe, it is Dangerous.

Read full review of Safe Home Security and 7 comments
Hide full review
7 comments
Add a comment
P
P
Paul SD
, US
Feb 20, 2017 10:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

Safe Home Security (SHS) does not meet its guarantee certificate commitments. Locked in rates - SHS attempted to increase rates as soon as system needed service. Lifetime warranty - SHS charged for part and did not deliver part or perform service. Best customer service - after multiple phone calls could not get a service scheduled from SHS even after escalating the issue to management. Attempted to cancel contract but SHS appears unresponsive. They are, however, continuing to take their monthly fee even though they are no longer performing the monitoring service.

A
A
Alex Lukin
, US
Aug 21, 2015 3:19 pm EDT

Agree. I just experience the worst customer service ever.

B
B
braqui
Conw, US
Feb 01, 2013 2:37 pm EST

Worst company we've ever dealt with. I agree with all the complaints I've read because unfortunately we are experiencing the same thing. I'm surprised this company still exist. What's the Attorney General and Better Business doing?

Q
Q
quester35
St. Pauls, US
Jun 11, 2010 2:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I didn't know that my contract was up to cancel it. Now they tell me that after 3years they don't have to tell customer when the contract ends. And can't cancel it. But will charge me $89.00 per hour to come and hookup the system to my phone line. So they want money that they don't earn in monitoring fees. I have faxed them and called for 3 days and only get rude people telling me that i can't get out of my contract. This can't be legal and is not professional. This company should have there doors closed because all they are doing is scamming people.

K
K
knfcnm
Woonsocket, US
Mar 11, 2010 12:20 pm EST

This company is horrendous. I had a three year contract when I tried to cancel I was told I had to do so in writing BEFORE the contract was up and if not I was automatically on the hook for another three years. Only way to get any discount is to get friends and family to sign up with them. Why would I subject friends and family to such disgusting service. The customer service rep was rude to me on the phone and told me he had no supervisor but the president of the company and that the president would never speak to me. If there is no administration between the president and the customer service reps no wonder it is so poorly run. I highly doubt that though and think a dishonest customer service rep is more likely.

B
B
Bobby Bacala
,
Jul 17, 2008 9:10 am EDT

i am a former shs employee, you as customers have no idea how rude, disrespectful the employees at this "business" are. there is rampant swearing, talks of violence, sexual harassment, homophobia, and blatant lies. this place is full of deceptive business practices. those contracts are designed to rip you off entirely. prices for compentents for the systems are made up. this place had to be the most unprofessional environment. i am so sorry for anyone who has been duped and ripped-off by this company. attorney general blumenthal needs to stick it to this animals and stick it hard.

A
A
Anne Marie Dion
,
Jul 08, 2008 3:29 pm EDT

I agree. I have cancelled with this company in April as well as sending a letter in May & they still are taking money out of my account. They do NOT reposnd to calls. I will be calling the Better Business Bureau in Ct.

Anne Marie Dion

ComplaintsBoard
G
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Safe Home Security - harassing former customers

We had a contract with Safe Home Security, Inc in 2002. During this time we had countless problems with their wireless alarm system, which they never fully resolved. In September 2005, we informed them we were moving and that we needed them to come and uninstall the equipment. They took weeks to get back to us and finally did days before we were leaving...

Read full review of Safe Home Security and 38 comments
ComplaintsBoard
M
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Safe Home Security - there is no out of the contract!

This company will tie you in to a five year contract make all types of offer and once you sign the paper work there is no out of this contract they will not even charge you an early termination fee, they told me they will just ruin my credit and report me to the credit bureau. So if you loose your job or if you find out that your child is ill and he...

Read full review of Safe Home Security and 102 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Safe Home Security customer service

Website

www.safehomesecurityinc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Safe Home Security?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Safe Home Security Customer Service. Initial Safe Home Security complaints should be directed to their team directly. You can find contact details for Safe Home Security above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Safe Home Security. Discuss the issues you have had with Safe Home Security and work with their customer service team to find a resolution.