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1.9 50 Reviews

Safe Auto Insurance Complaints Summary

11 Resolved
37 Unresolved
Our verdict: When using services from Safe Auto Insurance with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Safe Auto Insurance reviews & complaints

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6:33 pm EST
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Safe Auto Insurance BAD CHECK ??

COLLECTOR CALS 10 TIMES A DAY. [protected]. LAST MESAGE SAID FILING WITH D.A. AS FRAUD, BAD CHECK. NEVER RECEIVED THE COPY OF CHECK, HAVE CALLED THE NUMBER COLLECTOR GAVE ME [protected]; I CALLED AND IT WAS I.D.'d AS SAFE AUTO, AND I LEFT AN EXTENSIVE MESSAGE WITH NO REPLY. I WAS TOLD TO BE PICKED UP BY SHERIFF, BUT I WANTED TO SEE PROFF OF THIS CHECK. I HAVE BENN WITHOUT MY VEHICLE REPO'd IN 08 WHEN BUSINESS COLAPSED.
ELWOOD J. JONES

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2:35 am EST
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Safe Auto Insurance - advertising

Dear Sirs: We watched the Safe Auto Insurance commercial shown during the Super Bowl and again tonight, Thursday, Feb. 10. The commercial shows a man being kicked in the groin several times, presumably to show how unexpected problems require insurance. That ad is disgusting, inappropriate and in extremely poor taste! It certainly does not inspire...

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1:05 pm EDT
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Safe Auto Insurance Wouldn't refund our money.

We got insurance on the 10/29/2008, Because I needed a sr-22 form and 50 to get my license back on November 9th, but the lady said if I didnt get my license back on that day let them know and they would refund my money, so I paid them like 371.00 But when Nov got here the license branch got the date wrong it wasnt untill Nov 8th of 2009. So I called them back and told them I didnt need the insurance because I couldnt get my license, and they said they couldnt refund me but would let me start it up in Nov of 2009 my policy that I paid for. Now its here and they wont do that either or refunf.I will never reccommend them to anyone. There rude unwilling to help you in anyway in these times we dont need to be rip off like that. The econemy is bad because of people like them taking our money for nothing rendered. And the reason alot of people are driving with out insurance.

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2:51 pm EDT
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Safe Auto Insurance Safe Auto coverage not enough

I've heard enough from you poor people who can't afford car insurance and have the audacity to complain about the service you get from Safe Auto. You have nerve! I got hot hit from a fool that had Safe Auto and guess what...the coverage isn't enough to fix the damage to MY vehicle of which I carry suitable coverage. I am on the short end of the stick. I got hit by one of you Safe Auto reckless drivers who, incidentally, was faulted and cited by the police Department and I have to pick up the tab. SHAME ON YOU STATE MINIMUM DRIVERS! Quit buying cigarettes and booze and start doing what us working people do...carry acceptable insurance so we don't screw over fellow man kind.

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12:57 pm EDT
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Safe Auto Insurance not received claim payment

My son was hit head on at 50 mph by a Safe Auto Insurance Co. customer. My son was not at all found to be at fault. The Safe Auto customer failed to maintain his lane, and hit my son head on. My son's car was totaled, and he sustained pretty bad injuries. The accident happened on March 10, 2010, and as of yet we have not received payment for the cars value. I have spoken to what feels like all of the employees at Safe Auto, and our issue still have not been resolved. I was told that a check would be mailed out this past Thursday and that it would be sent overnight mail. Well we all know that old saying... The check is in the mail! We are still waiting with no concrete results.

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Mart52
, US
Mar 14, 2011 10:07 am EDT

Peoples dream choice but I always loved them. I had my car for about 2 months before it was stolen out of my driveway. They broke into a window and found my spare key I had still sitting inside my center console! So they took the car. I did all I was suppose to do, called the police did a report and called my insurance Safe Auto who I have had for over 8 years at the time! A month later my car was found trashed, stripped, totaled! I took pictures and relished it to my insurance. Long story short, they took so long my gap insurance collapsed then they found some BS reason to deny my clam! Can I go after them and win YES, but every attorney I have talked to said it would cost my more then what my car is worth to fight them cause they are known for this BS! Its not just auto, its any and all! When you do win they pay just what the auto is worth but then you still are left with paying for attorney fees! DON’T GET SAFE AUTO IT’S A WAIST OF MONEY! This needs to get out! I was a single mom who has worked hard my life to get what I have and have always been honest thanks to Safe Auto my credit is shot and I am not going to court over the loan company that held my note to my Tahoe they want the full $32K plus there attorney cost. I was told I will loose cause it is between me and then and the insurance didn’t sign a note with them. It sucks thanks to Safe Auto! Its now almost the end of 2010 and this is still going on in my life thanks to, “Safe Auto Insurance!”

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recovering employee
urbana, US
Jul 19, 2010 11:12 am EDT

Safe Auto is infamous for this. My sister was hit by an at fault driver insured by these thieves. They stalled the same way until lawyers were involved.
Their captive market are troubled drivers. They are the provider of last resort to high risk drivers no other company will insure. If you see a Safe Auto sticker on a car, beware the driver.
The company has been found guilty of ripping off it's agents, too. Google
Lucio V. Safe Auto Insurance Co. They are despicable.

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1:29 am EDT
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Safe Auto Insurance did not pay in timely manner and is delaying payment from gap insurance by not sending required forms

My husband hit a deer and filed a claim with Safe Auto on 11/05/08. The car was deemed a total loss. Each time the agent handling the claim would ask for certain forms or other information we would immediately send it out. When we would make contact with him again because we had not heard from him, he would come up with some other information than he needed and did not have. This happened over and over. They came and got the car long before they ever paid on it. Payment was finally made in May 2009. However, they are being very slow in sending the needed information to our Gap Insurance. Without this info the Gap Insurance cannot pay. The car company is hounding us and threatening to write it off as a bad debt. We filed a complaint with the Insurance Board and the agent gave them false information.

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EdmondsTX
Frisco, US
Jun 28, 2012 3:03 pm EDT
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Please file a complaint with the BBB of Central Ohio. Your complaint will be addressed and (hopefully) resolved.

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sko4
, US
Jan 16, 2010 3:27 pm EST

they lied and suck! had my sr-22 expired from mdv no longer needed! safe auto stated i still need my sr-22 and pay 3 months in advance. now thats some BS!right there! lucky i called my local mdv and got all the info needed and some tips on how to avoid stuff like this. i hate being lied to, thank god! no more safe auto for me!

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2:45 pm EDT
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Safe Auto Insurance - credit on totalled vehicle

I totalled a vehicle on 03/06/09, and asked for my totalled vehicle to be removed from policy. I paid for two months of that car (after it was totalled) and am owed 300 plus dollars of reimbursement or credit to my account. Safe Auto, after at least twenty calls, seventeen different customer service individuals and claims individuals, still has not refunded...

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Safe Auto Insurance Poor service

I am having a problem with an insurance co. Safe Auto. My son was involved in an accident 02-02-07. He was rear-ended by a Safe Auto customer. We had to wait for the police report to come in before we could make a repot. The officer did not release this information to us. I received the report 10 days later and called Safe Auto Tue. 02-13-07 and spoke with a Chris Tate who took the report. At this time was when I became aware that this man who hit my son had called his ins. not to report the accident but to have his vehicle taken off the policy. Apparently he was involved in many accidents within that week alone. He had it removed after the accident. I was told that was not a problem. So then I was told an adjuster would be calling me which she did the next day Wed. 02-14-07. She left a message on my phone. About a half hour after she called I returned home and began calling her. I kept getting her voice mail (I left 2 messages)Wed. & Thurs. No answer (just her voice mail) and no return call. So on Thurs 02-15-07 I called and asked for Chris Tate, and reached another women and told her that I was not hanging up till I spoke with Kimberly Homan. She finally got her on the phone for me and I did the report pretty much all over again. She asked me if their were injuries, and I said YES she then said no problem we will pay for medical and pain & suffering (she stated that a few times to me). She said it was no problem that he took his truck off the policy after the accident because it was isured at the time of the accident. I then received 2 envelopes from Safe Auto 1 containing 3 medical release forms the other had a letter from Kimberly Homan addressing my Son stating that she had been trying to reach him and that it was imperative that he contact her to discuss the claim.. We gave her 2 phone numbers (both have caller I.D. & voice mail) and she nor anyone from Safe Auto has tried to reach any of us.. I then called but again her voice mail. so I reached 2 cust. serv. ladies the 1st sent me right back to her voice mail. the other put me on hold and said she would try to get her on the phone, came back said she couldn't and tried to get a supervisor on the phone & again she said she couldn't get a supervisor on the phone. I then told her I wasn't hanging up till I spoke with her. Well after a few minutes on hold I was disconnected. So after 14 days I went ahead and authorized my ins. co. (Geico) to do the repairs. I didn't know what else to do.. I have been online and have read many complaints on this company.

Again I gave 2 seperate phone numbers on several occasions to several different people @ Safe Auto.. Both numbers have Caller ID & Voice Mail. NO ONE has tried to reach ME or my SON! Please Help Us...

Sincerely, Dawn C Anderson

Please I need assistance as soon as possible.. Thanks you.

I need for Safe Auto to honor everything. We have had to go through & pay out as a direct result from this accident. Kimberly Homan stated that all repairs, medical, and pain & suffering would be taken care of. that they would pay for damages, medical, pain & suffering(they record all conversations) according to the phone message when you call their company. My ins co. (Geico) has started all repairs at this time because of all the costs incurring. Due to the fact that I could not reach the adjuster, and no one else at Safe Auto wanted to help.

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sko4
, US
Jan 16, 2010 3:29 pm EST

they lied and suck! had my sr-22 expired from mdv no longer needed! safe auto stated i still need my sr-22 and pay 3 months in advance. now thats some BS!right there! lucky i called my local mdv and got all the info needed and some tips on how to avoid stuff like this. i hate being lied to, thank god! no more safe auto for me!

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Test
, US
Jun 02, 2009 1:09 pm EDT

Dawn- what's your claim # per the letter(s) you received from Safe Auto? Lillie

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2:51 am EST
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Safe Auto Insurance SCAM! There is a serious reason they are an online only company!!!

I've paid to have Safe Auto insurance for almost 6 years now. I was asked by my State's Dept of Safety to provide a specific form to them. For the first time since I signed up with Safe Auto, I called their customer support to request a copy of the form...seemed easy enough. I was told it would take about 48 hours to process and I would need to call back. So I did. The next I called (48 hrs later), I was told that the form would be faxed to me. I only recieved a fax of my policy and not the form I request (remember - I was asked to obtain this from and bring "in hand" to the Dept of Safety). So...I immediately called back and said 'thank you, but I still need the form requested'. I was then told by the customer service rep to "hold" while he checked with the mailroom to find out if the form could be overnighted to me...at which time he conviently hung up on me. Still trying to keep my cool...I called back once more. I was then told that the form could not be sent to me in the mail or electronically. I did loose my cool when I realized that I had been scammed into paying for something that there was no evidence they could provide that even existed. I then called the Dept of Safety to tell them the trouble I was running into...their exact words were: "That's crazy! You need to go with a different insurance company!" So...I then called GEICO and before even asking for quote, I asked if they would be able to provide me with a copy of the form that the Dept of Saftey had requested from me. Their answer? "Well yes, of course, would you like us to email it, fax it, or regular mail it to you?"" I almost fainted! Now I have a new policy with GEICO (no increase in premium), have already received incredible customer service during the first experience, and was able to finally provide the Dept of Safety with the form requested. The End.

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shaunta gueary
, US
Nov 30, 2016 10:19 am EST
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I signed up with Safe Auto on 9/20/2016 I paid $111 to start my policy and it was supposed to be $114 a month witch was higher than my last company however, I just moved to another state and I accepted the increase. Before 2 weeks had passed I received a phone call stating that my mail was coming back to them but it was only notices and to disregard it. I have been in contact with the company since. I had an increase in my policy because they decided to add my roommate who has their own vehicle to my policy (in the initial interview they ask is anyone else living with you and I stated yes). My policy clearly states that I am the sole driver and he is excluded from coverage on my policy. I have called on three different occasions to clear this matter up and to pay my bill they will not take a payment for November from the due date up until today they want a payment of $384 which is well over the 114 for November and December. They are consistent with trying to make me pay for an additional driver that will never use my car. So today I took the initiative to cancel my policy before the 90 day cancellation period was up, I called and the representative gave me a false website but I am willing to go the distance to get answers because these people are SCAM ARTIST and I agree that there should be a class action Law Suite.

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Okina Alford
, US
Mar 15, 2016 9:50 am EDT

Safe Auto is a scam. My first bill was due less than a week after I paid $311 to start my policy, then my next bill was due 2 weeks after that and it was double the original amount I paid. The have billed me for over a thousand dollars in the first month of my policy and claimed it was because they received my signed documents late, which also moved my due date up for the 15th of the month to the 4th! This is outrageous! I'm looking for another insurance company as we speak! I might as well have gone with Farmers or Allstate or something.

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dreggie99
Toledo, US
May 01, 2012 5:06 am EDT

I agree! Safe auto tries to reel you in with low prices but the truth is their prices can usually be matched with better coverage. It offers low limit policy/ You can find cheaper elsewhere. Even allstate has a low insurance policy. I have two cars a 2006 and 1999 and they charged me 727 (6 mo premium) for full coverage on the 2006, 500 deductable, no uninsured motorist, no rental reimbursiment and just liablity on the 1999. I searched on the web and found the same exact policy from geico, state farm, progressive for less than 80 bucks. I ended up going with one of the bigger insurees and got full coverage on both cars, 250 deductible, uninsured moterist with rental reimbersment, higher limits of liablity, and RENTER's insurance for around 660 (6mo).
My advice to you is go online and do a search and you will find MUCH much better.

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PO'd consumer Missouri
Springield, US
Feb 01, 2010 3:42 pm EST

Safe Auto is horrible. I had them for nearly two months. From the time we purchased the insurance we started getting notices that our bill was due and our insurance was going to be canceled. My wife called and they said the bill wasn't due until Dec. 29th so they had no idea why I got that notice.

Anyway, I paid the bill on the 27th and everything was OK. Over the next month we were constantly being mailed the same information over and over again. Apparently they must have beeen some notice of due date change buried in the twenty things they mailed us because I was informed on the 27th, the same date I made the previous payment, thhat my insurance was cancled at midnight and it would cost extra to reinstate it.

Looking around the web this appears to be a common thing they do, massive mailings with a due date change in the fine print somewhere. I've also seen a lot of people posting that they are a hassle getting them to pay claims. Stay away from this company

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sko4
, US
Jan 16, 2010 3:26 pm EST

they lied and suck! had my sr-22 expired from mdv no longer needed! safe auto stated i still need my sr-22 and pay 3 months in advance. now thats some BS!right there! lucky i called my local mdv and got all the info needed and some tips on how to avoid stuff like this. i hate being lied to, thank god! no more safe auto for me!

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Safe Auto Insurance New customer rip off!

On 5/8/08 at 6:56pm I called Safe Auto at [protected] about an insurance quote. I worked with Beverly Rainey a Sales Rep. She quoted policy number MO00007230A-00 for a 6 month term of $371.00. I had paid with a check over the phone. I called my current insurance company Allstate and they refused to give me a refund for the reminder of the policy that expired on 5/24. So I was not going to have two insurance companies, so I had to move the start date with Safe Auto. I called Safe Auto again on 5/8/08 7:31pm. The only way for me to move my policy to the start date of the 24th was to cancel and then call in again within 7 days before the 5/24/08. So they had to cancel the policy and I said I would call back in again to set up insurance again. No mention of cancelation charges of $25 and $60 were mentioned by the three employees I spoke to. They even had to cancel at the underwriters because they could not undue what they did in 20 minutes. Following that they with draw money out of my account for $371.00 and removed the $25 and $60 from that check by phone and sent me a check for the remainder. I have yet to see the check. On May 20th 2008. I called in to Safe Auto tonight on the 5/20/08 at 7:26pm, I spoke to a customer service rep and she said there was nothing that she could do. That the charges were non refundable, How could they be non-refundable I didn't know about the charges and they didn't provide any service to me, for a policy that was set to start the next day. So at 5/20/08 I called again at 7:35, spoke to a customer service rep that said she was going to send me to a manger in Missouri. She sent me to another customer service rep in Missouri whom I yelled at and she said that she was not a manger but in sales. She sent was able to get a manger to whom I spoke with and she was also unable to do anything to resolve the issue. I had explained that if she was not able to refund the charges for no service provided that they had lost my business. She was unable to work with me at all and all she could do was to offer an apology. Safe Auto has lost my Business, because of poor sales and customer service.

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Dulix Muñoz
, US
Nov 05, 2022 10:22 am EDT

we showed a report and neither the adjuster nor the supervisor has contacted us and we have been on the case for almost 3 months…Adjuster is Gretchen Johnson, and supervisor Kristina Whitney..

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carol sadowski
Portland, US
Oct 16, 2022 7:41 am EDT
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Want comp/collision added

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Barbarian777
, US
Jan 24, 2017 4:29 am EST
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My 97 Dodge Dakota was side swiped b4 Christmas by a hit and run driver insured by SafeAuto. Got an assessment where the adjuster added 100, 000 to of dropping the value $700! Purposefully deceitful or completely incompetent! THEY value my truck at $2400… THEY estimated repairs at $2900. They would like to deem my truck a total loss because the value of repair exceeds the value of my truck. I bought my truck for 3, 000 and I've put almost $4, 000 into it to make it reliable. They are willing to pay 2, 400 to buy it from me, if I get my title reclassified to a wrecker title which will make it worthless, then I buy back my vehicle from the for $200, and they send me a check for $2, 200! Isn't it Me who sets the value of my property? If I WANTED to sell my truck tomorrow, I would sell it for a penny less than $4, 000 because that is what it's value is TO ME. It's my property, I COULD sell it for $1, if I wanted to! Why should I either sell them my truck and suffer huge financial loss so they could financially gain because THEIR client damaged MY property! How about they pay for a rental car and cost of all repairs to my property, I regardless of the cost! We'll see but I fear after reading these reviews, they'll try to screw me to the wall and rape me! No thanks, [censored] bags!

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LLR
Summit Hill, US
Aug 03, 2016 5:37 am EDT
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In July of 2010 both my sons vehicle and mine were hit by a motorist that had “Safe Auto”, both vehicles were repaired or so they say, my vehicle a 2007 Jeep needed a new lift gate which was replaced with one from a salvage yard…..now keep in mind this is July and no reason for the rear window defroster to be used (when the switch is put on the light would light) come November when this was needed the window would not heat. The vehicle was taken to the body shop where tests were done and then taken to another garage for further evaluation where it was found that the wires were bad inside the window. I then contacted the Ins. Commission who filed a complaint with Safe Auto, the determination was they will not cover it. WHY does the state government body’s let them get away with this. My answer to anyone who is involved with a claim against Safe Auto….good luck & God help you!

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John doe1
San Diego, US
Aug 03, 2016 5:37 am EDT

I regret being with his insurance company.You can call them the biggest jokers in the insurance world.Their agents just rip-off people.They say one thing and do the other.I called them to get an insurance quote on my car and when they did the numbers, they said I was going to pay $124 every month starting Nov 14, 2012, they also asked me to make an initial payment of $200 dollars which I did on Oct 17, 2012.On Nov 30, they took another $ 248 from my debit card.I called them several times but when they finally picked up I was told they are going to call me back which they never did.would I recommend them to a friend?Hell NO!

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Reviewer87402
,
Feb 05, 2016 8:52 pm EST

Why do you commercials only contain ford vehicles and no other makes of vehicles?

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anniesatwork
Merom, US
Oct 26, 2014 2:28 am EDT

I have carried an insurance policy on my dad, my son and his wife, and one on me and my husband. We live in different towns, and I pay all through my credit card every month and have had my for several years and the other two policies for a year. I pay them in an order of when they came due. Mine, then my fathers, then my sons. I called to pay my dads which came due that evening, and was checking how much my sons would be. They told me that my sons had lapsed that morning. I told them that I felt they cheated me, as it always came due after my fathers. They said I could reinstate for 10 dollars, and I did as they gave me no other choice. Remind you, that I call and pay these every month, on my card all three. Apparently, in another town, 30 min before I paid the bill someone rear ended my daughter in her car. They would not cover it. They cost us money, her license and whatever else happens. Can someone tell me if they know of anything we could do in this matter as they are cheats!

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Whisper Ch
Springfield, US
Aug 04, 2013 5:22 pm EDT

I am a current policy holder of safe auto's. I have used their insurance for over 3 years now. Back in January I was in an accident which was my fault. My car was towed from the scene of the accident, and a few days later to the body shop. Now on my part safe auto did what they were supposed too. On the part of the other driver I am under the understanding that he has yet to be compensated for the accident and injuries as a result of this accident. From what I am understanding they called him with an offer of $5, 000 and he wouldn't take less that $10, 000 on his part of the claim. I could almost understand the other offer to him if they were maxed out on the claim. (Which they were not if he was willing to take $10, 000), but both claims together did not total 25, 000 for policy limits. This to me is outrageous. I pay to be covered, and unfortunately for them I know how to contact this other party involved in the accident. He needs to be compensated also and I will not accept less out of them. If I find out that they have not compensated I will go to court with him and help him any way that I can to get his claim, then I will sue the insurance company for many things including false advertisement, or whatever I can bring against them.

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Jonabel
Allentown, US
Jun 18, 2013 1:32 pm EDT

hello my name is Jonabel Villar and i recently was in an accident with one your policy holders. Since day one this has been a horrible experience with safe auto. i have delt with insurance companies before in my life time but so far this has been the worst, most complicated, and unfair treatment i have ever had. First things first i went to my body shop to get my own personal estament on how much it will be to repair my vehicle. they came back to me with a figure close to 6000 dollars. now i didn't expect the insurance company to pay that much but when Will ( the appraiser) did my estimate he came back with an unrealistic number and stated that its because Rothrock uses original parts for the vehicles. Safe auto told me that the estimate from them will only be 3103.18! Almost half the price that rothrock said my car will cost to get it repaired. Markus (adjuster) said they cant do nothing about that and gave a hard time in understanding my concerns. Now comes to the rental while my wife that is 3 months pregnant and we have a 3 year old and we take care of a 5 year old, i went to get my rental at enterprise like Markus stated and they tried to get me into a 2 door Volkswagen beetle. I thought this was UN real! i called Markus and left him a message and he stated that theres really nothing that he can do about getting me into a bigger car. I work at Scott Dealerships the biggest dealer in the Lehigh Valley. With this experience i have had, I'm sorry but i will not recommend any of my guest to Safe Auto.

P.S. The only one that was a good help to me has been Michelle and she just helped me with the police report and making sure i faxed it over.

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Distraught and disheartened
Houston, US
May 04, 2013 6:32 pm EDT

Dont feel bad, I was in a three car collision that I was not at fault for. Neither Safe Auto nor Old American County mutual will pay a claim. They sent a weasel investigator out to my home asking me weird questions. I don't get why they are arguing with pregnant woman. Its been over a month. I have exhausted all of my emergency funds for rental car fees, it got so bad I had to borrow money. I have my medical bills due May 12 of this year. My car is totaled (yeah no car). I had lost the money to the earnest deposit for the home due to this accident. I have nothing to show for, but debt and no claim payment. I have been distraught and crying since the accident. Everything I had planned for the arrival of my little one does not exist anymore. I can't even afford the car nor a car seat to take my child home in. Safe Auto is cruel and does not pay claims, and I been with them for over a year. They didn't even investigate my hit and run accident properly.

Safe Auto Insurance Customer Reviews Overview

Safe Auto Insurance offers a variety of auto insurance products tailored to meet the needs of drivers. Their services include liability coverage, collision, and comprehensive insurance, providing protection against various on-road risks. Additionally, Safe Auto extends SR-22 certificates for those required to demonstrate financial responsibility. With a focus on affordability, they cater to customers seeking basic auto insurance coverage. The company operates in numerous states, offering policyholders a straightforward insurance experience with options for online management and payment of their insurance policies.

Safe Auto Insurance In-depth Review

In summary, Safe Auto Insurance offers a range of auto insurance products designed to meet the needs of drivers looking for basic coverage and those who need more comprehensive options. While pricing can be competitive, especially with various discounts, customer service experiences and claims handling can vary. It is important for potential customers to consider their specific needs and compare Safe Auto Insurance with other providers to ensure they are getting the best value and service.

Company Overview

Safe Auto Insurance is a company that specializes in providing auto insurance. They offer a variety of insurance products to meet different needs of customers. The company serves customers in many states, but not all geographic areas are covered.

Insurance Coverage Options

  1. Liability coverage is a key part of their offerings.
  2. They also provide collision and comprehensive coverage.
  3. Additional options like uninsured motorist and personal injury protection are available.
  4. Customers can customize policies to fit their needs.

Pricing and Value

Safe Auto Insurance's costs can be compared to industry averages, and they offer various discounts. Payment plans are available to help customers manage their insurance expenses.

Customer Service Experience

Customer service is accessible via phone and online. The support team's responsiveness can vary, and claims processing satisfaction also varies among customers.

Claims Handling

Filing a claim is straightforward, but the timeliness of processing and fairness in resolution can differ based on individual experiences.

Policy Management

The online account management system is user-friendly, and they offer a mobile app. Policy changes and updates are relatively easy to make.

Customer Reviews and Testimonials

Customer feedback from various platforms shows a mix of positive and negative experiences. Common praises are for affordable pricing, while complaints often focus on customer service.

Financial Strength and Stability

Safe Auto Insurance's financial strength and stability are important, but specific ratings from agencies like A.M. Best or Moody's are not provided here.

Discounts and Rewards Programs

They offer discounts such as safe driver and good student discounts. Information on loyalty or rewards programs is not detailed here.

Comparison with Competitors

Safe Auto Insurance competes with other providers by offering basic and comprehensive coverage options. They have both competitive advantages and disadvantages, which should be weighed by potential customers.

Pros and Cons

  1. Pros: Variety of coverage options, customizable policies, and competitive pricing with discounts.
  2. Cons: Customer service and claims handling experiences can be inconsistent.

Final Verdict and Recommendations

Safe Auto Insurance may be suitable for drivers looking for affordable coverage with the option to customize their policies. It is recommended that potential customers compare Safe Auto with other insurance providers to ensure they choose the best option for their specific needs and circumstances.

How to file a complaint about Safe Auto Insurance?

Here is a comprehensive guide on how to file a complaint or review about Safe Auto Insurance on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Safe Auto Insurance in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Safe Auto Insurance. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint or review about Safe Auto Insurance on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Safe Auto Insurance. Discuss the issues you have had with Safe Auto Insurance and work with their customer service team to find a resolution.