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SABClicense department / customer services

1
E Nov 20, 2015 Review updated:

I've been trying for 6 years to get my license cancelled. I've submitted affidavits, letters from storage companies, everything SABC asked me for over the years. I was told its cancelled years ago, then the billing started in 2013 again. I got all the letters and affidavits again. But now I got a letter saying they will only cancel it if I pay R1530. I don't owe them any money/ I paid my license up until I had a TV in my procession, and supplied all the documents and proof they asked for. When I contact the customer service center the people can't tell my why I have to pay this amount. I get shouted at, and just told "Pay the money then we'll cancel" They wont even allow me to explain and cut me short. I can't deal with the SABC anymore. Is there another 3rd party I can take this up with?I think they are trying to be opportunistic and hoping that I will cave and just pay up out of frustration, but I'm not giving them a cent for something I don't owe and I have done everything right from my side.

Responses

  • B
      Dec 31, 2015

    I paid R3000 by mistake to my TV licence so after i reals that i did a mistake, i call TV licence immediately ask for refund! So they ask me for proof of payment i tell them my proof of payment slip is not showing clear. And i have to scan and sent to sabc so that they can see. And they told me that they will never refund me the out standing amount, if i don't have a fool proof of payment but i don't understand. Why because they can see the amount is reflecting to my profile, and i don't know how long they want to keep my money. Because i have children that i have to take care of, but last year i didn't pay my license in time they run to the attorneys. So because me i don't have power and attorney i lost my money. Any who can help me can contact me by email at:: [protected]@mweb.co.za

    0 Votes
  • B
      Dec 31, 2015

    I paid R3000, 00 by mistake to my TV licence account so after i reals that i call sabc immediately, to ask if they can help me with refund so they ask for proof of payment. And i told them the slip is not showing clear and I try to sent them and they agree that they can't see anything! So because i don't have anther proof of payment that means sabc is not gonna refund me. Even when they see that amount is reflect to my account they don't care about me. But last year i didn't pay my TV licence in time they sent to the attorney, so because me i don't have power and attorney i don't know who can help me. To get what is belong to me because i need that money so any one help me about this to get my money back R2735, 00 back

    0 Votes
  • E
      Dec 31, 2015

    Unfortunatly I don't think SABC will refund you the R3000 you accidently payed into their account because they are owned by goverment, and the ANC is corrupt. I've given up trying to sort out my tv license issue witu them because they're so corrupt.

    0 Votes

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