SAAB 9-3 2.0t sedan / Car turns off while driving
My 3-month old 2008 SAAB 9-3 2.0t TURNED OFF while driving and resulted in a collision.
The text below was sent to SAAB via their "contact us" form on their .com page:
I am not sure that your highest level of management is aware of my situation.
On Mon Dec 1, 2008 my 3-month old SAAB 9-3 turned OFF while driving and resulted in a collision. The dealership was unable to reproduce the problem or detect the problem during their diagnostics. SAAB USA customer service has informed me today that without the engine code or a reproduction of the problem that SAAB will not claim any responsibility for the problem and is turning the car back over to me. I am shocked and APPALLED that a safety minded company like SAAB would make this decision. I questioned whether she realised that should this car ever be involved in a fatal accident due to this same problem if she could imagine the lawsuits against SAAB and GM. I will not drive the car again or put my family at risk in a car with a KNOWN, yet undiagnosed safety problem that has already resulted in one accident. I can also not in good conscious sell the car without diclosing that the body damage is due to an unresolved safety issue - who would buy it? I am basically out a brand new car. I won't drive it and I can't sell it. I informed the rep that I am seeking legal assistance to stop all future payments on the car and will be suing SAAB for all damages, rental car fees, damage to other vehicle, my personal time and assoicated stress.
I've wanted a SAAB since I started driving in 1988. I can finally afford one and 3-months after purchase the car could have killed my family and SAAB wants nothing to do with it, but give me back a dangerous and damaged car.
I am a longterm GM customer having owned two Saturns, a Trailblazer, the SAAB and am restoring a 1980 Camaro.
My only hope to regain any faith in GM is that senior management above the customer service ranks are unaware of this situation and will remedy the problem now that they have been informed.
I will be sending this same message to as many avenues to GM managment as I can until I get some response. If senior GM management feels that this case is better fought in the court room than I would like to hear from someone above the customer service phone operator.