The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

SAA Express / Late Departures of flights out of neighbouring countries

1 South Africa Review updated:
Contact information:

Lately the last SAA Express flight of the day out of Gaborone and Namibia seems to be 1-3 hours late in a business as usual fashion. This is not a pleasant experience for a business traveller after a hard day's work, neither for a traveller having to catch a connecting flight in Jhb.
The issue is not as such as being late, but certainly the airways can by default notify all travellers on the particular flight by arround 14ho0 on the day via sms that they expect the flight will be running and hour or more late, so that the traveller can perhaps make better use of his/her time than just sitting at the airport, or waisting time rushing to the airport just to go and sit and wait for an hour or 3 extra unnecessary.
Example, from Lesotho, my flight was cancelled as we were going through customs already and SAA Express did not offer any accommodation, nor any transport to a hotel to passengers for the night - this is not a way to treat your Voyager customers in a foreign country.

Gj
Sort by: UpDate | Rating

Comments

  • Ha
      14th of May, 2009
    0 Votes

    saa express is the worst airline i have ever encountered. the flights are all habitually late. you cannot count on anything. Schedule? whats that? to carry this further, south africa airways divorces itself from the situation which it should not & expect passengers to book flights thru it on SA express, or to book on SAA itself. and again further, the governments involved should be more proactive. i will not go to these countries anymore if the carriere are so cavakier about performance.

  • Me
      8th of Jul, 2012
    0 Votes
    SAA Express - Breach of contract
    South Africa

    I checked in for SAA 1823 to Port Elizabeth on 8th July 2012. Boarding ticket issued, seat 6B. In the Bidvest lounge, the flight board remained resolutley blank, no boarding call, no delays, nana. All other flights were being updated regularly. My collegue on same flight, called @ 18:25 to tell me that no movement, at 18:35 I left the lounge, still no update, got to the desk to be told the flight has gone, and now the flight board says departing 18:43. Collegue confirms no boarding calls made.SAA Express flight controller then tells me that it is my fault for, 1). Being deaf, 2) not going to the SAA lounge, which I would not be allowed as I am only a Blue. 3) they are not responsible for ACSA communication.

    Cpt to PE - only 1 option and they don't care... Quelle suprize ...
    IF YOU ARE DEAF, SAA EXPRESS WILL NOT LOOK AFTER YOU AS YOU CANNOT READ THE FLIGHT BOARDS TO GAUGE IF THE FLIGHT ID OK OR NOT.

    STUFF SAA EXPRESS AND ALL WHO ARE IN CHARGE

Post your comment