SA Home Loans
reviews and complaints

logged a claim with SA homeloans insurance for a broken airconditioner.after much debate i was informed that they will not repair/replace the unit, as the unit is no longer in production.instead they offer me a partial payment for the aircon.note that the quotation from sa homeloans to replace the unit is R5000 more than the amount to be payed.i do not have insurance to cover a PARTIAL amount if something needs to be repaired/replaced.absolute daylight robbery

My house was destroyed by a Tornado on the 30 December 2017, I logged a claim on the 2nd of January 2018. my claim was assigned to Irene Dreyer claim number 4274786, an assessor came and submitted his report to the insurance. a couple of days later the insurance offered me money that was too little to fix my house. I rejected the money and requested that they send a building contractor to come fix the house, since then they have been requesting quotations after quotations, they have been reviewing these quotation for 5 days now and in the meanwhile I am staying in a house with no roof. it has been raining for the past few days and my house is a mess.
I pay my bond and insurance every month without fail, and yet when its time for the insurance to play their part and all you get is a slap in a face.

Good day,

I have lodged a claim about with your company three week ago. The claim relates to a roof leakage which I have been experiencing for some time. I was told the an assessor and contractor in the area will be assigned to assist me. But to date I have not received any contact.

My Claim no. 4271144 and to date I have not heard from anyone. I have made two or three follow-up calls but I am not getting any joy. Each time the I call am told that they will prioritize it but to no avail.

With Gauteng experiencing constant rain the situation of our roof is getting worse.

I would appreciate it if you could address the issue.

Kind regards
Pitso Mochela

This is the email I sent to SA Homeloans: Ref No: 4742599

Something just does not make sense to me.

Please see attached document.

Firstly according to a email received on the 19 July 2017 from Thembelihle Nkwanyana. We were only R3 084, 77 outstanding on our payments.

So correct me if I'm wrong but then I am currently R15 403, 30 outstanding / behind on payment. Plus the end of this months payment that is due that is R12 400.00. That comes to a total of R27 803.30 for the end of this month.

Secondly - On the 25/08/2017 at about 06:21 I received a confirmation letter from Reanne King stating that she received the documents of fiancé that passed, but NOWHERE ANYONE TOLD ME that I have to keep paying the monthly instalments. Absolutely NO ONE even warned me. Why now on the 14/09/2017 I was informed all of a sudden? And I contacted SA Home loans to find out, you did not even try to contact me and ask or tell me about paying the monthly instalments.

WHY WAS I ONLY INFORMED TODAY? Why were I not informed when I informed you about the passing of my fiancé?

I am wont be able to pay the full amount of the instalment, because I AM SINGLE NOW AND DONT HAVE A EXTRA PAYSLIP TO count on. We rented out the house in April to help with paying the bond and now today again I was informed that I will not be receiving the full amount on the rent money, because half of that rent is going into trust up until my fiancés stuff is sorted out.

Then I need to pay the water & lights account. Pay my car of R5000, my rent of R3200. My petrol of R4000, my 3 boys R5000, food R4000, my policies of R3000. My other small debt of R5000.

Which comes to a total of R29 200 that I have to pay every month. O and guess what? I only get paid R25000 a month.

So can you please be so kind as to explain to me how I should go about paying all of the above, pay the bond and not feel like putting a end to this ridiculous situation I'm in, please.

I beg of you to give me a plan of action on how to go about getting all of the above paid and so forth and still live...

I've just been taking advantage of because I am a bread winner and trying to look after my family. I've just been killed by sahl and joshila desai inc. Because I have so much on my plate. I decided to switch my home loan from standrad bank to sahl. Sahl promised a cash payout of r86000 on the condition of the value of my house. I was approved for r500 000. All the documentation with sahl and joshila desai inc showed a cash payout of r86000

After a 3 month long process. I received a cash payout of r51674.47 today. The intention was to pay off my one loan with the cash payout as I have so much on my plate. When I asked what happened to the rest of the money I get no reply that makes sense to me

When I switched from std to sahl, I was not looking for pocket money. I was looking to settle my one loan so I do not drown as much. I was sold a dream by sahl and given false hope just so I can switch! Now the cash payout has changed completely! So sahl is fraud, they sold me a dream so I can sign up with them

I've just been killed by sahl and joshila desai inc. They ruined my life as i'll be paying r1700 more! Why? Why would I do that to myself when I am battling so much already? Why would I drown myself like that! I know i've been desparate for money but you cannot take advantage of people like that.