SA Coin review: non delivery of paid goods

I paid for a Finest Proof 70 First Edition Silver Krugerrand on 22 September 2017.
Delivery was promised within three months.
After three months, no delivery. After numerous e-mails and phone calls to the company, still no delivery. Just excuses, i.e the coins were scratched during delivery, we were robbed, we will call you next week, etc, etc.
I requested a refund on 6 February 2018. They did not even answer me back on this refund request.
Look out for: Paul Thompson - General Manager (Cell no: [protected]). Mark Anderson - Chairman & CEO. Kerry McClelland - Senior Broker (Cell no: [protected]).
Office tel no: [protected]