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Ryder / Expired permit on rental truck

1 United States Review updated:

While driving a Ryder truck, I was cited by the Indiana State Police for operating a vehicle with an expired fuel permit. A contact at the St. Charles location from where the vehicle originated and the general manager from the leasing site told me to turn the ticket in to Ryder with my paperwork and they would handle its settlement. I did. Two years later, a collection agency billed me for $178.15 for non-payment. I contacted the same general manager as well a human resources rep who both again told me that Ryder would pay this fine. One month later 9/10/10 The collection agency threatened to suspend my license if payment was not made in one week. I paid the fine. Human resources at Ryder then referred me up the ladder to a supervisor whom I have called twice and left messages with. I have received no response to these messages.

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Comments

  • Sm
      22nd of Feb, 2010
    0 Votes
    Ryder - Hyden fees
    Ryder
    United States

    I got an online quote on a Ryder truck rental: $54.00. When I went in to rent the truck, they tacked on a bunch of additional fees to the point that I paid about double the online quote (even without buying the additional insurance they offered). They said they would mail me a copy of the final receipt so that I could check the charges. They never mailed me a copy, even after repeatedly contacting their customer service department.

  • Ci
      19th of Oct, 2010
    0 Votes

    Hi there. I work for Ryder and am responding to your post on behalf of our Director of Rental, Eugene Tangey, who would like to help you resolve this issue. You can email Eugene at ETangney@Ryder.com and let him know the best way to contact you.

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