Ryanair
reviews and complaints

Dear sirs,

It saddens me to be writing such a letter, on two levels firstly because of my experience and secondly I have no faith that it will be read or even noticed, but even so I am compelled to tell you exactly what my experience was with traveling with your company.

As a Christmas present my father paid for me and my family to travel to uk for Christmas 2012 myself my husband and our 4 children ages 5 years 4 years 21months and 5 months. I am a frequent flyer not with all children but have had ups and owns with travel but always found staff helpful and accommodating. On our arrival flight was delayed and we was given a travel time of 5 hours and 15 minutes...? The longest flight I have ever been on to cyprus. So my taxi collection was delayed also waiting in the airport with 4 very tired children is no picnic..

Our return flight we had Christmas presents to bring home so we checked in two bags on line before we flew, we could not print out an amended itinery however the money was taken and we had a printed receipt of transaction. Which was proof of purchase, or so we thought. Costing 70 pounds. Booking in desk, our first experience of one of you wonderful workers. She was very unhelpful and very rude, I didn't take names because this described ALL of your airport staff! I was sent to your ticket sales desk to que while your lady patrol with her radio was walking up n down and then hanging over the help desk, until another member of staff asked if she could help out serving if she was not busy, all of which was in ear shot of all people queuing, very professional... The then had a little power struggle which made for faint entertainment whilst we your paying customers looked on in a big que watching her tinker on a computer for ten mins, then another staff member turned up holding a drinking cup(how nice for her) before tinkering then said radio woman said well you don't need me here now so I'm off! She did not serve one of your customers. I finally get to your ticket desk, to check wether or not I have bags checked or not. Your computer is not reading the transaction, meanwhile time is ticking... So I politely ask ok so this receipt means what the? Nothing is the reply you will need to pay for cases 110 pounds each, 220 in total, ok I said can I pay you in euro? No! Is the reply, ok can I pay with my euro card? No! You need to pay cash pounds! My options at this point are what I asked, pay or don't take your cases!?... I never said I would not pay I just did not have pounds. So very polite and helpful. I left my husband in charge of kids and cases we had been 40 mins so far. And went looking for a Beaure de change. Such a lovely girl served me such a pleasure after dealing with your staff!

I qued again in your ticket Que, whereby there were a few more angry customers, funny that... I paid for the cases 220 pound plus the 70 pounds online checking so far 290 for the cases... We are feeling a little fraught at this point babies are crying hungry needing attention, boys agitated and all in all we are fighting back the angry s. we go now to the check in, where we are met by another member of your wonderful staff, who informed us that we are over on weight totally our falt no excuses there! And we will need to go back n pay for that 140 pounds thank you very much, which honestly fine with as we were over. Not fine with the 290 paid for checking in said cases. Just as I was about to go your lovely lady said you will have to hurry as we will be shutting desk soon, what a nightmare she said, next time get your relatives to send you money! Very helpful comment at this point, don't you think?

So I run off babies still crying husband more and more stressed answell as myself I have to que again at your ticket desk does no one care!? I am distraught by this time, and your helpful man at counter says well I'm not sure you will get on the flight I will have to go quick. Bless him but so far this has cost us 290 I am about to pay another 140 and I may not even catch the flight! Is there a point to living! I broke down at this point, my kids are upset my husband is upset and now we may not even catch the flight home. I asked your man, please is there a point of paying this money, will we get on the plane? I don't know was his reply!? What do you do? So I pay in hope that we will be able to get the flight! So we rush ourselves as fast as humanly possible with babies crying boys feeling sickly and adults ready to burst, through to customs... Ooooooo what a sigh of relief humans, real humans. Nice polite but firm people doing a good respectful job! Shame on you ryan air shame! We get through customs find our way to tv s find gate number 54 and we off on a route march as quick as our feet will carry us! And all I can think of right now is turning around and going back to information and booking other flights as this was HORRIFIC! Not only could we miss the flight but at this point there would be Norway we would sit together... I am distressed!

We arrive at gate and flashing on the screen is... Estimated departure of our flight was 4.15! It was not even in yet!? We where rushed stressed-rushed stressed for absolutely no reason the time now was 3.18 we was miraculously on time and you dear ryan air were delayed... We could not purchase anything in the airport for fear of missing our flight, the boys were feeling sick as was I! And quite thirsty after 2-30 hours spent in stressful circumstances... Anyway saving grace at least we would be seated together... We waited an hour in the que to be boarded... We watched our plain arrive doing ark and then we were ordered to come forward. We had our hand luggage the 2 boys had small school bags I emphasize small! My husband and I had normal sized bags I had no hands free to get out my documents I had them all placed in a travel money bag easy access and asked the ...can't find a suitable word if she minded to get them from there, she then looked us all up and down and asked how many we're traveling I said six and pointed out our group so she was fully aware of us. You have too much hand luggage. How I have our bags and the bottles for the babies! You will have to pay for that she said! Ooooooo lord have mercy. I had enough I took a deep breath and tied bottle bag which is a thermos bag to keep bottles warm ontop of one of the boys small bags, not good enough it has to be in your bag and she was rude in humane and quite disgusting as is all your staff! I was bemused i asked if she was trully kidding me, i travelled this way coming to uk and had not a problem ever! with baby food! We ruined our bag by forcing it in the hand luggage, I was ready to give up! She begrudgingly checked our boarding papers, and handed them to my husband but he had not hold of them she let them fall on the floor looked at what had happened and carried on her business bearing in mind we are six in front of doors and now people are stepping over us as we are trying to pick up passports and boarding passes it had dropped on the floor! My God. This can not be happening. We were fortunate again to have some nice people journeying with us that took some pity and lent a hand! Great customer service!

Just horrible. We are on your no frills plane. We are hungry thirsty tired.. No exhausted. We wait till we are all in the air and are told sorry we only have 10 hot food items for sale...
My husband and I are at breaking point and I pray we can get over this experience.

We arrive our cases are through and one is all busted up! Hoorah! 330 pounds for a ruined Christmas case full of toys for the kids! Thank you ryan air.

Your company has managed to turn your poor member s of staff into demonic aliens with no customer care skills or even desires. It is no surprise to me that there are people after experiencing what we have endured resort in violent crime against other humans and I am a Christian woman! With those feelings! I am horrified that budget airlines as you are aloud to operate! Quite frankly you maybe cheap but is that an excuse to not be human!

i have tried to email this complaint to ryan air but funnily enough unless i am making a booking the mail wont go through. Selective mail reading is that even legal?

Hi
I've been rip off by " e dreams" because on the booking and information page, I specified from "Paris Orly" and then when I selected the flight, I paid and could read that my flight was leaving from Paris Beauvais ! I came back on the different screens and read PAR, twice, then I came back one more time and could read PAR Beau : I supposed I was made to guess that it was a different airport even in fact as i selected Paris Orly ; I didn't have in mind an other airport could come on the sreen and only with three small letters and then only PAR on two different sreen... So I paid and then called right away e dreams to let them know the mistakes and rip of and to ask to get a credit on my flight beacause I wouldn't be able to take it from there. it was on wednesday september the 26th.
So be carefull with e dreams does not show clearly the airport of departure and then only write the 3 letters of Paris which you think is the selected airport without specifying the different airport...
THANKS TO E DREAMS I LOST 70 EUROS WITHOUT ANY EXPLAINATION OF THEIR PEOPLE NOT NICE AT ALL TO RECOGNIZE THEIR OWN SCREEN MISTAKE !
[protected]@yahoo.fr

I've purchased a round trip in the Ryanair website. They've originally send me one receipt, which correspond to the ammount that appeared in the website and with the ammount that they have charged me. My flight was on the 3rd July and the return on the following day. I've traveled without extra luggage, only a small backpack which weight was less than 5 kilograms.
I really don't understand why more than one month after, they send me another receipt, charging me more 11, 69 euros without ask me anything prior.

If this ammount correspond to taxes (as it appears), I can not understand why they put one price in the website, and afterwards, more than one month after the original purchase and the flight, they charged me the so called "taxes"?

I'm really upset for this matter, not so for the money, but mainly for the cheating tactic of Ryanair.

And the "best" thing was that they only had decided to send me the receipt of this 11, 69 euros SIX DAYS after the charge...
Without any kind of prior advise...

Goodbye Ryanair, you had just lost one more client...

I tried to change my routing and date for a flight I had just recently bought. It works out cheaper to buy a ticket from scratch on their website then change a booking which is completely consumer unfriendly as the rate is cheaper/same for the ticket I had already booked but they double up payment on the airline levies and webcheckin fees I haven't even used yet.. The airline call centre are completely unhelpful and read of a script that their tickets are non-refundable. Why is it that all major airlines at least refund your airline taxes? I'm sure that is illegal, that they should refund your taxes straight away if you cancel. They show on the website which part are taxes so at least a GBP50 refund is due to me. When trying to cancel a ticket on their website and trying to obtain a refund you are directed to a website which is even more of a time-waste and unhelpful. http://www.ryanair.com/ie/questions/can-i-apply-for-a-refund-for-my-unused-flight.

Ryanair cancelled my wifes return boarding pass because her exact name according to passport (cf. instuctions) contained unallowed characters (e/v = spouse of) which the online boarding system failed to unallow.. The system did not allow to reprint with correct/allowed characters, At Marrakech I had to buy a new pass at € 70.
Reactions (3x) to my complaints state that I did not print the boarding pass, which should make the fee correct. A flagrant insult. They must have read about John Grishams "stupid letter".
Ryanair's Irina Galgau, customer "services" must be unable to read
Customer Services.

booking reference XGD5WT
[protected]@gmail.com

Here is what I wrote to Ryanair to try to get a refund for their pathetic 40 euro ticket printing fee. What a horrible business. I don't care if they are cheaper than others, it does not justify treating customers like prey. DO NOT FLY RYANAIR!

Ryanair Customer Service
PO Box 11451
Swords
Co. Dublin
Ireland

Dear Ryanair,

I request a refund of the 80 euro boarding pass fine Ryanair charged me before my January 10, 2012 flight from Marrakesh to Madrid (S76VXR). As someone who has flown Ryanair before, I was aware of the 40 euro/person fee for not having a printed boarding pass. I fly plenty and have never been charged to print a boarding pass. But I guess that this is part of the deal when flying a discount airline.

However, I booked my flight 24 hours before departure and spent about 467 euros on my flight, certainly not discount prices. When I booked, I was not in a position to print the boarding passes and would not be in one until the morning before the flight. The next morning I tried to logon to print the boarding passes, but I missed the 4-hour cutoff by a few minutes.

Again, I knew the policy. But having a predatory policy and then following it does not make it right, whatever a Spanish appellate court says. If I had spent 100 euros on the flights, I probably would not be complaining. If the fees were 15 euros each, which would still be insane considering the < 2 minutes it took your agent to print our passes, then I probably would not be complaining. If your cutoff to print boarding passes was 2 hours instead of 4 hours, that might be somewhat understandable. But nothing about your policy or what happened is reasonable in the slightest.

Considering the circumstances and the amount of money I spent on the flights, I am asking for some sympathy from Ryanair. Again, it took your agent about 90 seconds of time to check me in and issue my passes. If Ryanair decides to continue to cite its policy and keep my 80 euros, I promise to never fly Ryanair again and do my best to influence others as well.

I booked a flight with Ryanair (last one ever) to go from Rome to Santander and got charged 40 euros per person (myself, my 2 year old and my husband) for not printing the ticket 4 hours before boarding. I am sure this is written somewhere, they are afterall professional thieves, but what is the justification of that and why is it not printed in big letter as you book your ticket? 40 euros for a piece of paper added to a flight that wasn't that cheap to start with.

Then we got on and the hostess expects us to keep all our luggage tucked in under our feet (+jackets on our knees) because "there is not enough room for everyone's luggage". 1. what about safety?, 2. why don't you stop charging a ridiculous amount for luggage 3. no seats assigned, no place for luggage and I still paid 40 euros for not printing a piece of paper 4 hours before departure.

Then follows a never ending series of annoucements, as they sell watches, drinks, whatnot, even cigarettes you can smoke on the plane. what the hell?

The return was fun too... I am 6 months pregnant, travelling with a 2 year old but wasn't allowed to board in priority because you have to pay for that too.

I am utterly DISGUSTED by that company, and hope they go backrupt. I felt horrible being their customer and the staff probably feesl awful being their staff, they always look pissed off as do most of the passengers.

Tried to check-in with my handbag. While I have traveled with this bag and same content many times on this previous Ryanair flights. There was no problem and it fitted well every time. Today my handbag was to be fitted into cardboard cage and it did not go. Previously this same bag was fitted into some other cage. I think Ryanair uses different cage for the measurement, depending on the ticket charge, person etc.. Is there anybody who can inspect and standardize their measurement process. I missed the flight because queue to pay for extra baggage was too long. I had to pay unnecessary £110 for another ticket because of missing this flight.

This happens second time in 2 months with ryanair. I bought a ticket via online, and not even 2 min later, realised made a mistake with the date. The ticket cost 92 euro. I was still on online, but to go back make the change cost me 100 Euro. I called their service desk; 10 min on wait no answer. There was no way to change my ticket without paying more than the ticket price. The web page is a complete disaster with all ads and links. So as company as this happened the second time we decided never to but a ticket from Ryanair again. I am telling all my friends who are heavy travellers for business in Europe; and we all prefer to fly with other airlines at least respected more.

I am really disgusted with Ryanair. I booked my flight to Marakech and made the check in online, 3 days before my flight. I could not print the boarding ticket, then I left to print later.
Once I arriveved at the Ryanair counter in Porto Airport I asked the staff where I could print my ticket, as my flight check in just closed. He directed me to the internet shop nearby. Non mention that I could not reprint the boarding pass 4 hours before my flight, even if I made my check online. I spend money and time reprint the boarding pass, when I tried to pass the security they notice that my boarding pass was the return one. Again, I went back to the internet shop, spend more time try to find my boarding pass and what a surprise that it was not available.
Went back to the counter, staff advised to go to another counter to reprint my ticket. Another queue and waste of time. When finaly I got there they say they could not reprint my ticket because it was to late and would not wait for me.
I was furious, if the guy on the counter advised me on beforehand that I could not reprint my ticket 4 hours before departure would make my life easier. Besides, he never mention that, just madee me go up and down the airport.
Where in Terms and Conditions is written that I can not reprint my boarding pass 4 hours before my flight?

We was looking for flights to france when ryanair came up with cheap flights £1 each way as we booked them we got charged £30 for our bag which was fair enough but when we tried to pay for the flight they charged me £20 just to book it so our £1 each way flight ended up costing £54 which in a way was still cheap, we went onto there web site to print off our online checkin tickets which it wouldnt let us print the ticket for our out bound flight just inbound there was a problem with there web page, as we got to the aiport we explained this to the ryanair ticket desk, they pulled our details up on the computer the lady we spoke to said that it was on there computer we had paid for online checkin but they was still going to charge us to book in at the airport, which was a further £20 each so now the flights cost us £94, then as we booked in and had our cases weighed we was over the limit of 15kg and wanted to charge us a further £15 per kg we was over that would of cost us a futher £150 so we had to buy another suit case from the airport that cost £20 then check the bag in at a cost of £20 each way so another £40, our cheap flights with ryanair now cost us a total of £154 DONT EVER TRUST RYANAIR as we landed in dinnard (france) the plane over shot the turning off the runway which had to do a u turn in the middle of the runway and then go back up the runway the wrong way.

On June 28th, I had to fly from Tenerife to Edinburgh, with 2 young people-15 and 16. Although the immigration laws are quite clear about the fact that all young people need to travel is-authorization signed by the parents, made by the police, to leave the country-the Spanish ID card, Ryanair pretends to do their own laws. they would NOT let the young people fly, saying that they had to have a passport to travel-for not being 18. The immigration officer was called, and showed the Ryanair employees the extract of the law. But this was not enough. They then pretended to be ringing -the company in Ireland -we all know that they don't ever do that) then the police in Edinburgh. The alleged answer from the police in Edinburgh was that it was up to the company to decide. Well, they had us stressed until the last moment. I have to say that I am 50, A British citizen, and that I finally became quite aggressive, strangely enough, they us got on the flight only 10 minutes before boarding time.

At Easter I travelled with Rynair to Lanzarote from Prestwick. My flight was due back on the Thursday the 1st day uk airspace was shut down. I was advised to go to the airport anhow and see what was happening. I went to the Ryanair desk at Lanzarote Airport and rebooked me onto the next flight available to Scotland which was the following Thursday. Ryanair offered NO accomadation or food at all. I booked into appartment for one week payed out of my own pocket at the time . By the Tues night the Ryanair website said that the Thurs flight was cancelled due to emergency flights to Madrid so I went 1st thing in the morning to Lanzarote Airport to see if I could get booked onto one of the Madrid flights not knowing where I would go from there at the time. The Ryanair office at the airport said if we didn't accept the Madrid flights we maybe stranded for weeks as no flights available to the UK. I managed to get on an early afternoon flight to Madrid. It was funny how the woman behind me in the que went back to the Ryanair desk and managed to get a ticket for the Mon flight to Prestwick. They were at it! Anyway, I got onto the Ryanair flight to Madrid and booked into a hotel for 2 nights and managed to get on a BA flight to Glasgow which I ended up booking at a travel agent.

Today Ryanair got back to me (15/7/10) to say they were paying for my food and accomodation for Lanzarote + taxes to airport only and not the Madrid part of my Journey in order to get back to the UK even after advising us to goto Madrid. The letter said they were not liable for any expenses incurred after the period of delay and any such expenses, not covered by EU261, should be claimed directly from your travel insurance. HOW RESPONSIBLE WAS THAT OF RYANAIR TO TAKE US TO MADRID AND BASICALLY KICK US OUT THERE AND TELL US WE ARE NOT PAYING TO TAKE YOU HOME AND ARE STILL MAKING A KILLING FROM PROFITS! I WILL NEVER FLY WITH RYANAIR AGAIN AND ANYONE WHO DOES MUST BE MAD AFTER READING THIS.

We didnt get a text from ryanair untill we were on our way to airport to be told that our flight was cancelled due to air strike we were told after standing in a line for four hours to be told that they couldnt get us home for another week we had a 18 month old child with us and they said we had to sort our own accomadation out this was 1am we wre told to keep all our reciepts to cliaim our exspences back which we did the next day we managed to get avflight with another airlune and ryanair gave us a refund at the airportbfor our flights but when we tried to get fefund for accomadation food taxis ect we have been told we are not entilaled to anything never again will we fly with ryanair bewear

Last night (Nov 22, 2010) my girlfriend and I flew from Stansted to Porto by FR 8347. We were one of the last passengers and each carried one carry-on bag and one airport shopping bag containing perfume, chocolates and a small bottle of water. Ryanair's three employees, two men and one woman, started to rush us to put the airport shopping bags inside the carry-ons. While we were doing that, they kept talking among themselves rather amusingly suggesting that it is getting very late for the flight and the carry-on bags should be really checked in, etc (time was 18:12 then and the flight departs at 18:30). Then they rushed us more and took our boarding passes literally from our hands, and insisted that each pay 35 pounds because it is late and our carry-ons may no longer fit or be heavier, etc. We resisted but they were downright rude, forced us to pay 35 pounds each or else... Swissport is the handling agent of Ryanair at Stansted.

Our carry-ons were absolutely legal size, we brought them from Porto without any issues, and chocolates/perfume bought at the airport did not make them larger or heavier. In fact, later we saw many passengers who had entered the plane earlier with much larger carry-ons inside.

Is this another Ryanair scam for making more sales revenue by the end of the year? Rush the last guys and make them pay because there are no passengers behind to witness the scam!

Today I have to complain about the way Ryanair is trying to squeeze out every coin from their customers in order to balance their rather cheap prices.
One story was with a friend, we booked the flight together but accidentally booked her with her nickname, which is shorter and a bit different than her real first name. Although the number of her ID Card was the same as in the booking (which should be enough as a proof that she *is* the real person we booked the flight for) Ryanair wanted her to pay 142 pounds(!) just for changing the first name! Mind you the flight itself was just 10 pounds.
The other story happened to my girlfriend who took a flight early in the morning. Unfortunately she had 1 kg of overweight, so she stuffed some clothes in her hand luggage. She was then at 15.1 kg, and yet the woman at the counter said it's still too much (sorry but 100g could also be a scale error!). When that was finally settled this woman made her weigh her hand luggage which had several kilos of overweight now. She wanted my girlfriend to pay 140 pounds for that! Since she didn't have the money I had to take a cab to the airport (since it was too early for public transport) and fetch her hand luggage, so that she at least could take the flight. Thank you Ryanair for spoiled vacations, wasted money, lack of sleep and lots of tears.

At 27/05/2010 we had a flight from Treviso (Italy) to Alicante (Spain). ONLY then we arrived to Treviso airport (Italy), (from Padova to Treviso, it cost us 16 EU) we have been told that the flight from Venezia Treviso to Alicante (flight no. FR 5345) was cancelled, due to so called "French Air Traffic Control Strike 26th and 27th May", but why then flight from Treviso to PARIS was not cancelled? I took pictures and I have evidence! Why they did not write it on their website, they knew about strike, why they were quite? I am so furious on this company, Ryanair employee at airport when she was asked about refund, she told that companys policy is first customer has to pay all expense (coming to airport, hotel, etc) and then MAYBE Ryanair will make a refund! (employee told it!)

So we lost flight, we lost hotel, we lost money for coming, they dont care!

I feel very anxious regarding the refund of air tickets, due to the recent cancellations following the vulcanic eruption. I had booked my original return flight with Ryanair, I received notification of the cancellation via e-mail, and followed the link provided to change to the earliest available flight (from Saturday 17th to Monday 19th, in the evening). No option to change the return flight was given (the return was scheduled for Wednesday morning), but a least I received an e-mail confirmng the change.

The closure of the airspace was prolonged to the Wednesday - again I could not change the Wednesday flight, so I selected the Refund option instead. I completed the process online but was only shown an on-screen message telling me the request would be processed within 10 working days (plus 5-7 working days for MY bank to process the payment)- NO REFERENCE NUMBER NOR CONFIRMATION MESSAGE WAS RECEIVED. So, the applicant has nothing to prove they HAVE made a refund request, nor the date in which it was made.

Hopefully the refund payment will arrive, hopefully it will be within the time limits stated.

I feel the timescale is a bit too long (it should be 7days) and I'd rather receive the money back with the same speed at which it was taken at the time of booking. The administration process cannot be that much longer.

Additionally, Ryanair should provide a written confirmation of the refund application receit!

I fly regular to the UK, about 3 or 4 times a year and I have always given a glowing report on Ryanair, but this December has been the worst ever flight. Admitted they were cheaper for this time of the year than the other 2 biggies, but they seem to have a new clan of staff that are so rude, unhelpful and just a shambles of not knowing how the airlines work. I checked-in my hold luggage and to my horror I was over by 3kilos, now Easyjet on a full flight last time let it go, but not this lot and at 20 pounds/euros a kilo, what a rip off. Then when boarding the girl started letting on non priority passengers before all the priority were through and was so rude when a comment was made. Once on the plane there were so many of these little suitcases that they did not have enough room in the over head compartments and to top it I saw at least 10 of these cases that had to be taken off because they were to big and they could not shut the flap, but no payment was made and its supposed to be 40 pounds, they had to be taken off and loaded underneath with the buggies, so on top of that we were 20 mins late taking off.
Funny they have all these racks that you are supposed to check the size of the case as you go out of the door before you board and they will have the cheek to argue with you about carrying a handbag that is not inside your one hand luggage, but nothing is done about the to big overhead cases... I was so cross and then to top it all a very nice man tells me, well he was in the same boat but like he had been advised before by a Ryanair employee, that if he bought a 25 pound mini case and rearranged his luggage etc he could have the max 10kilos in that and his suitcase would then be under and therefore save on the rip off 60 pounds I had to pay... Also, when I got to the desk and paid, the girl there said, ¨right go back to the check-in desk and show the lady and get your boarding pass¨ I said but I have my boarding pass already as I have to print it off before I arrive and all I was told was to pay you, she said ¨oh well if thats what you have been told then OK¨. I could not believe that they do not know how their own system works, so sluggish. It´s like they have made all these new rules, but only a few know some and others know other bits, but no one knows it all. I will never fly with them again after this, I know they are no frills and spills and I don´t expect all that, but some sevility and to be helpful, I mean if I had had the guy who was helpful I could have saved 35 pounds by getting a overhead mini case, instead I thought I was doing the correct thing, by just having one small holdall. Well you live an learn, but Ryanair are now the TOP of ALL the RIP-OFF airlines.

I have flown with ryaair twice this year but will NEVER fly ith them again following the problems with both flights. In February 2009 i flew to Malta and there was a delay by 37 hours! We were told our flight was delayed and would not be flying so to come back in the morning. there was nobody from ryan air to speak to and we were left stranded at the airport. Malta is a small airport that closes at night so we had no choice but to book into a hotel for the night. the following morning we arrived at the airport for 8am as advised and waiting all day for our flight. at around 5pm we were given a 5 euro voucher for refreshments. this was not even enough to buy a sandwich and a drink. By 11pm we were told to go home again so checked nto another hotel for the night. finally the flight left the following morning and we were told we could claim back expenses on hotels and taxis.
Stupidly i decided that it was just bad luck and flew with ryan air again last week. whilst trying to check in online there was a problem with the website and it only printed the webaddress but not a boarding card BUT i did have a piece of paper that i printed out that said we were checked in for all flights. When we arrived at the airport we were ordered to pay £40 each for a boarding card.
I cant understand why i should pay out for a problem with their website.

I have complained on both occassions but have not even recieved a reply. I am disgusted with Ryanairs customer service and have ended up paying more for both flights than with a more expensive airline. From now on i will not use ryanair as they not low cost and do not get you to your destination promptly!