Ryan Deiss and Infomastery LLC / Misrepresentation and Business Scam

1 5700 S. Mopac, C315, 78749, Austin, TX, United States Review updated:
Contact information:

The basis of this complaint is very simple. Ryan Deiss expressly states several warranties and refund options for his prospective customers that are lies, deceitful, and willful misrepresentations.

There is an old saying in business that for every one person that complains there are many that feel the same and not willing to express their dissatisfaction or contempt. Ryan Deiss has numerous complaints against his character, company, and business practices all over the Internet. I only wish that I had explored these complaints prior to spending my money. He comes across as genuinely interested in his customers' success and satisfaction. What a bunch of BS.

In my case I bought access to the Traffic and Conversion Blue Print video series. The videos do not work. I asked his support team to help me with my problem. They told me to change my web browser to Firefox. Firefox has been my browser for the last two years, and my browser for over a year prior to the purchase. I sent his company videos showing the problem. They ignored the videos and kept responding that "the issue is resolved". The issue was never been even close to resolution. Once I stated, in a support ticket, that I wanted my money back if they could not resolve the problem, they discontinued communication. I have tried direct communication with Mr. Deiss and he hides in his office like a coward. His support team is very naive and not well trained. Earlier in the process they would call me and say "we just don't understand how this could happen. We will talk to the technical team". They never responded with news from the technical team.

It seems clear to me from my experience and those of others, that Mr Deiss is all about selling but not interested in supporting. I paid him $697 for a worthless pile of videos. None of them have worked. It appears that he desires to go to court.

Steer clear of Deiss and his company. He is a scam artist of the highest degree. In his videos he states "we will do whatever it takes to make our customers happy and if they want their money back, we will give it to them with no questions asked"...Complete misrepresentation and more BS!

Sort by: UpDate | Rating


  • Vi
      Nov 17, 2010

    I apologize for the delay in our response. Your post was recently brought to our attention and we wanted to let you know that we appreciate your feedback. I know that it can be quite difficult to receive tech support from customer service for video playback, I will make sure that our Development Team reads your comments. We can always be better, and are working constantly to try and improve our effective tech support abilities! I am very sorry that we did not respond to your email in a timely manner, or if you had difficulty contacting us in any way, you can always reach me directly at [protected], or contact or support line at 512.600.4363, 7 days a week.
    I want to ensure that we will do anything we can to assist you with any playback errors, I know sometimes this can be difficult, as computers do offer many variables, and diagnosing specific errors can be very difficult if we cannot re-create the error, or if no specific error message is presented, and while we can offer our suggestions, many variables based on the individual computer can affect playback beyond our control, and I am very sorry for your frustration. We have refunded your account, with any questions regarding your refund, please feel free to contact me directly at 512.600.4363 Monday – Friday 9am-5pm. If you need any further assistance, please do not hesitate to contact us anytime by phone, email or Live Chat.
    Victoria M.
    Infomastery Customer Support

    0 Votes
  • 1a
      Jun 15, 2011

    Hi Victoria,

    I'm curious if Steve had his issue resolved? It seems with all the bad press that Ryan Deiss has been receiving, he'd take these types of issues more seriously - i.e., responding himself instead of sending his "Customer Support" team to respond.

    I've had issues with Ryan's integrity as well - went to the Traffic And Conversion summit, where he swore that nobody would ever get copies of the seminar unless they attended. Sure enough, Steve's complain is about the DVD series that Ryan created from the event.

    No problem if he wants to monetize his products. Big problem if he promises one thing, and then goes back on his word.

    I'd suggest Ryan look at his business as a career instead of a short-term hustle. If he wants to be in business for the long-term, he should stick to his word. If he can't do that, it doesn't matter what "secrets" he may have, or how many copies he has left: he's a low-life chump that can't be trusted to make good on his word.

    0 Votes
  • La
      Jun 22, 2011

    I have experienced the same issue of the program I purchased not working and then they refused to refund my purchase of Info Mastery's Let's Get Social program with Kate Buck Jr. When I called to cancel, Kim (non-customer service rep) said it was my responsibility to make sure it all worked correctly! This is after she looked at my emails I'd sent to support services, claiming to not have received all my emails and apparently they don't follow up on issues either. Right, also the customer's responsibility to chase them down to do what they promised at the sale. The system itself, the parts that worked anyway, did not provide what it promised. This whole experience was a waste of my time and money.

    0 Votes
  • Or
      Oct 10, 2012

    I cancelled my subscription to the Insiders Club from Let's get Social and received an email saying that the payments were cancelled and that no more would be taken. I can't access it now, but payments are still being taken from my credit card. I have called to be told that the offices are not open! I'm in England. So I called later and still I couldn't get through with a message saying my call can't be taken. Very annoyed at this.

    0 Votes
  • St
      Jan 14, 2014

    Sad thing about this - there will always be suckers who give him money. And if he gets too much of a bad wrap he just changes the business name.
    Im calling tomorrow about a mysterious charge. ( Unauthorized!)
    Im also calling the BBB.

    0 Votes
  • Da
      Jun 22, 2014

    If you feel the need to be duped...go ahead and buy a Ryan Deiss product. Authority ROI was another program that was misrepresented. Early purchasers of the program logged in to find that only steps 1 and 2 (which took 10 mins to complete), out of a dozen or so had actually been developed. (come back in a month for step3) - are you kidding, what so I can do another 10nis worth of the program? Shouldn't this have made clear before purchasing. It was represented as a program that loads of people had already built successful businesses around. Lies, lies, lies. But damn convincing ones. Ryan definitely has an incredible knack for trickery. There are certainly some Gems, but most products are a gross disappointment.

    0 Votes

Post your comment