SUBMIT A COMPLAINT / louis raphael golf slacks

1 Plano, TX, United States

About 60 days ago I purchased some Raphael slacks at the Preston/Park location in Plano, size 38. I purchased them in anticipation of a golf trip to Scotland. I wore the pants twice while there. The second time I wore them, when I scooted across the seat in the car, the seam came out of the seat in the pants (the pants did not fit tight at all). I returned to the store and the manager on duty 6/22/2017 at 4:30 indicated that she could not do anything without the receipt. Didn't offer to repair them, check my credit card to confirm the sale, replace them or otherwise try to make things right. Very poor customer service. I will no longer be shopping at SteinMart as it is clear that they do not stand by your merchandise.

Jun 22, 2017

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