Russo Pet Experience / Unauthorized billing
We purchased a puppy from this establishment and should have read all the complaints on the internet. Our puppy developed Parvo and the pet store would not help us at all. We called the SPCA for Orange County California and they said they had many complaints for me to call the Orange County Animal Care Division which I did and again they have heard of this store and there have been many complaints. Our dog still remains after 4 days to be really sick and this store would not take the dog back and would not refund me my money or offer Veterinary care from their Vet. There is a California state law that actually has a lemon law on sick pets. I WANT MY MONEY BACK! To at least help me the all the Vet bills I have incurred.