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Russells / customer service

1 Johannesburg, South Africa Review updated:

I have an account with Russells and I have opted to do manual payments because they always debit at the wrong time leaving my account in a minus, I always have the decency to call and ask for EFt details, When I called in march someone gave me the wrong details untill now my payment has not been found and no body cares about my money, When I call customer line like I called 6 times today 19/07/2016 the same girl anssers and then ends the call
1. Thats call avoidance
2. I asked to be called back because im calling from my cellphone she says no and ends the call
Everyime I go into the store at southgate to make a manual payment I get told with an attitude "offline" now im recieving # sms' about my acc I dont have time to be up and down to the mall I have work to attend to

Please sort this out or I will take this furthet becausre this is violating my consumer rights


Jul 19, 2016
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  • Se
      2nd of Jul, 2018
    0 Votes

    Good Day
    My name is Mpho Sepako I will like to complain about the service I got this afternoon around 15h00 stone of the branches in potchefstroom River Walk mall, I was paying my DSTV and wanted to buy some combo of kettle, iron and microwave but the lady she told me that she can't help me with my DSTV as she was busy capturing and with the rude manner that she's alone and the store manager was off so we can go to other shops as she said with the rude tone. And It was not the first time she done that she's not good for the business i hate when I need to purchase something with my money and the other person been rude. Please deal with this matter or i will escalate it further my number are 0740822937 my email is [protected]

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