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Russells / damaged furniture

1 South Africa Review updated:

I purchased a madina lounge suite from russells ladybrand in december 2008. I reported this matter in february 2009 and was told the lounge would be collected for repairs, that was done and instead it was badly damaged rather than to be repaired.

Now I want to exchange this suite and I am being told I was supposed to have reported this within 7 days but in th econtract there is no clause that says such.

Please help me deal with this because I don't want this lounge suite anymore..

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  • Ti
      13th of Nov, 2018
    0 Votes
    Russells - Refund!!!!!
    South Africa

    Is that not false information? The 27th is a public holiday but read the poster carefully. It's even written in bold.

    Leave me with the numbers of the manager of the head office. It says a lot about him/her.

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