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RushCard / UniRush
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RushCard / UniRush
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1.6 284 Reviews

RushCard / UniRush Complaints Summary

46 Resolved
238 Unresolved
Our verdict: With RushCard / UniRush's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RushCard / UniRush reviews & complaints 284

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Newest RushCard / UniRush reviews & complaints

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M
4:17 pm EST

RushCard / UniRush rushcard app

I forgot my pin
Tried to do the app
My phone dosent support this app
Trying to take my money off this card but cant cuz I must have this app
This is bullshyt
Once i take my money off of this card
Rushcard cant get business from my dead daddi if he asked for a card service due to very very very rude non English speaking employees
This service should be closed cuz Rushcard isnt Netspend or Sole who services are way way betta than this business
You will neva have to worry about me and if any1 asks I will say dont [censor] wit yall cuz they are messy and very unprofessional and Russell Simmons shouldn't have this happen to any1

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10:55 am EST
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RushCard / UniRush new address

I reported my card lost or stolen and got a new one sent out I was wondering before I called can I order a new card send it out and cancel it and send that new one to a new address then what's on the file with what you guys have which is my known address because i need a new card not to home but to my vaction home where iam at to save a drive or would i have to do all this crazy stuff to get home lol have a nice day please help me ive been with you all since 2012

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8:44 pm EST

RushCard / UniRush neat company

I was charged $119.99 back on december 22, 2017 from neat company. Which was not authorized and which i don't do business with. I contacted them after i seen this charge from them. I was told that they would refund my money because it was an un-authorized charge . I have called this company every week in january and now we are in february and i am still getting told the same thing. That they are going to refund my money and it will be back into my account with in 7 to 10 business days. I am still waiting as of 2/13/2018. I have tried calling my credit card company and have been put on hold each time and never has a dispute rep picked up the phone to take my dispute. I have even tried sending emails and i get back that there mail box is full at this time.

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3:18 pm EST

RushCard / UniRush reversing transaction fees

I have been with Rushcard Since 2007, and I have never experienced the problems that I am having now with Rushcard..I had my plan changed from pay as you go, to the Rush Unlimited plan, upon doing so, Rushcard told me the plan will take affect 1/1/2018..My plan was not changed as it should have, been..I have been waiting for 2 months for Rushcard to do the right thing..Every time I CALL rushcard, they give me the Same (Bull)Censor) excuse, oh it's been escalated, and we are still waiting for a response..How do I company allow people to constantly read, a (Censor) script, and tell customers all these Lies..I am highly upset, and frustrated behind rushcard, false lies..

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3:23 pm EST
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RushCard / UniRush complaining about services since 2014

I'm making a complaint because 1 I've been a customer since 2014 I've been trying to have text alert since then. Last month for the first time there were about 4 text alert occasionally I get email alerts I'm having a problem with the customer service in the call center not trying to resolve the problems I've been having since 2014. On February 5th 2018 I've talked with several customer service agents and they keep sending me back to what's my balance and transactions not allow me to speak with supervisor. I've been having tolerance and patient long enough.

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5:17 pm EST

RushCard / UniRush rushcard are a fraud

Rush card employees are a bunch of liar. I've been with rush card since 2012 and I receive my income threw rush card. But lately they have been a bunch of bull [censor] charger me over fee price and if u leave money on ur card they take it off. N can't explain where it went, they lie bt where it gone at. They even lie bout when my deposit going. I say anybody don't mess with rush card they are fraud, scammer, liar and will take ur money. Go to another company don't. Go to rush card cause they not honest company.

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3:58 pm EST
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RushCard / UniRush refund

I called in on nov 8th to dispute 3 charges rush told me to contact to merchant to get 1-3 charges refunded because it was still pending. On November 11th the merchant refunded 1-3 charges. On November 14 the sent me confirmation that they sent the forms back to rush Card and and agreed that they invalidly charged me rush Card tell me that even though they sent the funds back I have to wait 90days to get the rep majeed rep Id number 0150369 was the most ignorant of them all just tell me to just wait n stop asking about MY MONEY By far the worst rep EVER

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9:21 am EST
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RushCard / UniRush lost card

I was robbed on Christmas and I put in for another card on the 26th. Today is January 10th and I still haven't recieved my replacement card. I have 2 checks on my card from job and about to get paid again Friday. They told me to go to the post office and see if they have it I went to 3 and they didn't have it. I contacted rushcard everyday trying to see where my card is no one knows anything.. I'm behind on bills and on the verge of eviction and nobody cares. I had to get ANOTHER replacement for my replacement card and they still charged me the $30 expedited fee as well as another replacement card fee. I've been with these ppl since 2007 and THEY DO NOT CARE ABOUT ANYTHING. If I get evicted from my home I WILL BE TAKING LEGAL ACTIONS. I will never use rushcard again. They should have American people in their customer service centers because the ppl they have are rude and do not know what is going on even when the account is right in front of them.

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10:09 am EST

RushCard / UniRush I am complaining about my withdrawal

On January 3rd I withdrew money from my account only to find out later that all my money was withdrawn from my account by rush card. I'm a single mother of three boys 10, 4, 3. I work very hard for my money. Now we won't have any money for 5 to 10 business days it what I was told. With no real excuse on way my money was taking. Its sad because I been with Rush Card for 7 years and never have I had this to happen to me now waiting on 2 damn checks to be delivered tome. This is a very big disappointment to me.

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4:53 pm EST
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RushCard / UniRush customer service

I have had this card since 2012 using it for basically just online purchases. I load my card here and there (in and out of state). I tried loading it for the last two days and kept getting errors. I called and they told me that they closed my account due to malicious/suspicious activity. I called 3 times and two customer service representatives told me they could not give me an answer as to why except one person who said it was suspicious activity according to the bank. I rarely use my card and I've never done any type of fraud. It is so unprofessional to cut off my card and not even give me a heads up or even try to work it out. Rushcard is fraud. I will be calling corporate because this is unacceptable. There was no reason to shut off my card and I deserve a in detail answer as to why this happened. This is why I don't like prepaid cards. It's always some BS. This card was my baby since I don't have a bank account at the moment. Very disappointed.

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12:25 pm EST

RushCard / UniRush disputed transactions

I disputed transactions adding to $595.00 made in China for groceries I was told on December 10th I would receive my provisional credit on December 22, 2017 10days after I filed. I sent in all the forms needed on December 10th 2017 and was told everyday I would receive my money on the 22th I called today and my case was denied claiming there was no errors I want my money back.

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7:00 pm EST
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RushCard / UniRush my money was taken from my rushcard which was several charges and it mostly some of my rent money.

I've been with Rushcard for quite some time now and love my card and the company but i filed a dispute for the charges that was stolen from my card, but Rushcard is not handling the issue the way it should be handled and I'm about to get evicted before the holidays. After the representatives told me i should be receiving my credits today, December 19, 2017 but come to find out i didn't receive none of my credit. I hate to take matters to another level of suing Rushcard for not handling my situation but it looks like that's what it's going to take so someone please handle this. Thank you!

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8:35 am EST

RushCard / UniRush provisional credit

I was scheduled to receive a provisional credit on 11/29/17 due to them allowing people to take money out of my account. I filed a dispute on 11/14/2017 and was told I would have my credit in 10 business days. Somehow that turned into 11/29/17. However 11/29 came n went with no credit. I called everyday since, several times a day, and keep being told don't worry we will have your credit on your account by the end of today. Still no credit, I was just told I could not speak to a supervisor because they aren't there. They refuse to give me my money and they are very unprofessional. I really want to sue them for their negligence at this point. I just want what is due to me .

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J
7:07 am EDT

RushCard / UniRush customer service

I have been calling rushcard over a week a transaction was put threw twice on my account and I’ve called to dispute ! It’s over a month old and somebody is getting over ! When calling I get out on hold and keep getting told I need to wait on a dispute form that 4 different people say they’re sending and don’t ! I have been patient but I need my money back. I’m currently on hold again after speaking to a third agent who told me a supervisor was going to come on the line, I’ve been on hold so long music isn’t even playing ! This is the worst experience I’ve ever had ! Then the lady tells me she’s disputing the charge which is the wrong charge ! I’m furious right now literally want to speak to corporate or a legal representative at this point

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Muntel Anderson
, US
Oct 23, 2017 7:21 pm EDT

Corporate needs to put the reps back on the phone
.you can't talk to a human. That is just extremely unprofessional. People don't play about their money. We don't have time or energy to play with the Voice automated system and you don't even give the people an option to speak to a csr

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G
5:29 pm EDT

RushCard / UniRush money taken and not getting the help from rush

i had 2 times money was taken from my card i filed with them a dispute just to be told 5 days later when i called back i was told i had to file all over again because there agent didnt put it in the way i told it to them so then when i start asks things about why there agent droped the ball she then got loud and told me if i didnt do what she say she was going to cancel it. then when i ask to speak with someone in rank i was place on hold for 2 hour and i am still on hold as i type.

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8:53 am EDT
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RushCard / UniRush falsely informed of the return of my $1500 from a transaction

My Rush card debit card was lost and i sent $1500 to my Paypal account so that i would not be completely without cash but that didn't work because rush card said it would take 7-10 business days so i cancelled the $1500 transaction. Now it has been 2 weeks since i talked with an agent, which told me i'd have my $1500 within 2 business days. Here it is, two weeks later, and i still don't have my money. I've spoken with rush card several times to be told they don't know why i don't have my money yet (which clearly is mines so i shouldn't have to keep going through this). I was reassured on a recorded line more than once that my money would be on my card the next day and today i still haven't gotten my money.

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1:32 pm EDT

RushCard / UniRush rushcard

I have been trying to have a pending amount of $850.00 release back into my account since Sept. 30, 2017 and those funds are still not available to me. I have a mortgage payment that need to be paid. I have spoken with multiple supervisors one being Che who stated it would be available to me today whwn I spoke with her on Monday and I called in to Rush to check the status and spoke with Rain who stated I need to wait another 24-48hrs and this is unacceptable. I requested to speak with her manager/boss she stated Supervisors are the highest. I have been a RushCard member since 2012 and this has been my worst experience and no one seems to care that I need my funds as I have bills to take care of.

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7:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RushCard / UniRush service sucks

I have two cards wish I ask for one to be cancelled last year. I order a new card gave my employer the direct deposit form from new card receive by mail. my direct deposit when to old card that I no longer have and ask to be cancelled last year I even pause the old card my self so I was charged $2.00 for a transfer fee to new account and a addition of $7.95, for something that not my fault I been with you guys since 2012 and reffed many coworkers to your company after this week realizing that this [censor] is not right I can never tell anyone about this company is great and I have to tell everyone this story because your customers service was no help and didn't understand English or what I was saying.

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11:32 am EDT

RushCard / UniRush charges unauthorized

Been customer since 2010, never used it much through years until this last year. And after today I WILL NEVER USE AGAIN. I just cut up both cards! DIDNT BOTHER ME TO MUCH THAT THEY CHARGED SMALL AMOUNT TO ADD MONEY TO IT! Made purchases in June & July this year, never thought anything about it afterwards! Until yesterday..made couple purchases and seen on my transactions that somewhere there was some $ not accounted for with what I deposited! Then I received text that card was charged $1 for purchase! Purchase I didn't make, woke up this morning and the $ I knew should of been there was all used up from being charged 1$ for every purchase ! BS! They even charged me 1$ for my purchases made back in June and July, they charged it yesterday! HOW DO THEY GET AWAY WITH THIS, EVEN THE SUPERVISOR I SPOKE WITH BASICALLY SAID SHE DIDNT CARE ABOUT MY CHARGES AND THEY EVERY RIGHT TO CHARGE ME TODAY FOR PURCHASES 3 months ago! I WOUKD RATHER PAY PAYPAL 9.99 mo for there prepaid card, never had issues with any other prepaid card!
RUSHCARD EMPLOYEES AND AGENTS SHOULD BE IN PRISON! THIS IS NO DIFFERENT THAN BEING RAPED OR BRUTALLY BEATEN! I'm disabled and only get so much $ a month and these ppl take advantage of it and get just about half of a disabled persons pay! They made $20 + off of my only $50 in one day from just me, paying couple bills!
NOTHING LIKE TAKING ADVANTAGE OF AN ELDERLY DISABLED WOMAN ON SMALL INCOME

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5:15 pm EDT

RushCard / UniRush don't ever get rush card, I am a victim of fraudulent transactions twice. I will be filling a lawsuit.

i have been a customer since 2014 and wont ever recommend rush card to anyone ever. So today i received an email telling me i made a purchase of $102 dollars. i immediately called them and told them that my identity was stolen and that it was not me who made that transaction. They told to contact the company and ask them to cancel the transaction. The company told me that neither my name and card number weren't in their system. they told me that i have never made a transaction with them. It just seems extremely weird to me how rush card charged my card when the company claims i have never placed an order with them. Which made me think that the identify theft is happening from the same rush card employees. I was furious and called rush card back. All they told me was to wait until it the transaction clears and then i will have to file a dispute and that it will take 90 days for me to get my money back. I asked to speak to a manager and they told me that they weren't allow to transfer me to a manager. This is the second time something like this happens. Now i have to leave the country with no money. I am extremely upset and i feel at this point my identity will never be safe with rush card and they are a bunch of thief and don't care about their customers.

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wanda degolyer
, US
Nov 21, 2017 11:03 pm EST

I am been a victim I have been a member of rushcard since 2009 and they always say when they get on the phone that they value me being a valuable member since 09" well I don't get treated like one that's for sure I am disabled and my disability check gets direct deposited into my rushcard account well this is the second time I am disputing unauthorized charges and use to my account and rushcard keeps giving me the run around I did my dispute form and turned everything in and I spoke with a manager Ms. Rene in the dispute department and she said everything is good to go and that I am eligible for provisional credit once I sign the dispute form and upload it into my account I did that well she said within 10 business days if the dispute decision has not been settled within 10 business days they will put the provisional credit on my account well they never did and I did the dispute on October 28th 2017i still haven't got my money back and they keep making more reasons and excuses ..now rushcard claims I need another dispute form or I need a rebuttal letter in order to get my money back but I will get it on the 27th of November i said no .that's not okay you told me it would take 10 business days to get my provisional credit back not one month..and a few months back I had the same thing this time an unauthorized ATM withdrawal of $300 I disputed and they say there were no error found I said I don't think so I told them to pull the servalence camera and look at the person at the ATM and that the person at the ATM that's withdrawing $300 out of my account is no me so how can you say that there is no error found .. and still to this day I still have not gotten my money back on that .. so I told them I will be reporting y'all and I did to the consumer fraud department and The BBB Better Business Bureau which also I did and I also have me an attorney now and I'm sueing rushcard and others also

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Mystika
, US
Sep 18, 2017 3:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i am a victim of a bank machine scam as to where some one duplicated my card and my pin. while i was home asleep my money was being taken off my card. 2 minutes after the money was noticed being taken i called rush card to let them know what had just happened and they made me fill out the dispute form for me to be told two weeks later even after me giving them a police report that they are not giving me any monies back because they don't see any wrong doing.So some one got $988.00 just like that and i got nothing after being with them for 10 years

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Phone numbers

1866 787 4227 +1 (866) 232-6778 More phone numbers

Website

www.rushcard.com

Most discussed RushCard / UniRush complaints

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