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RushCard / UniRush
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RushCard / UniRush
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1.6 284 Reviews

RushCard / UniRush Complaints Summary

46 Resolved
238 Unresolved
Our verdict: With RushCard / UniRush's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RushCard / UniRush reviews & complaints 284

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2:00 pm EDT

RushCard / UniRush will not release my pending transaction

my name is jessika corbray [protected]. I have been trying to get my funds released for over 4 days from a pending transaction and rush card is truly not handing any thing. They are being the most difficult un reliable company i have ever had to deal with in my life. No supervisor are helpful they suck.
I have sent in all documents need to release my funds and still it is not good enough. I have had the hotel resort supervisor on the phone to speak to rush card reps and still my money has not been released. The hotel resort supervisor was on the line with a supervisor from rush card and they still would not take her word to let rush card know that they were only to hold 237.52 once and with a 100.00 deposit but there are two pending transaction for 237.52 and they still have not released my funds .
I will tell everyone i know that rush card is not a company to do any business with. I can not believe how i have been treated when i get my salary deposit on this card. Your customer service is horrible and they try to hold a pending transaction for 35 day i have never heard of such a hold time i hate this company

next i will but this on facebook and what ever other social media company i can advise to never do business with rush card

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TamekaN
, US
Aug 29, 2017 2:52 pm EDT

I have the exact same issue, and they are refusing to release it. I will be cancelling and filing a formal complain worse customer service ever.

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4:40 pm EDT
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RushCard / UniRush rush card system

Hello My name Is brandy Sanders I have been a member since 2004 i am sending in a compliant to rush card on Saturday August 26 2017 i loaded money to my card to pay bills and the system has been down for a few days... Which i never received information they where down at all if so i would have not loaded anything i called serval times now i have a late fee because of the matter called the first rep said wait 2hours it will be back up on Saturday never happened then call sunday same story called back still a issue then waited 30mins on hold for a supervisor not one was available As a value customer i am really upset. Now i have a 13.95 late fee attached to my payment and i explained to the people its not me it's you guys... I really feel mistreated can some one call me [protected]

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4:27 pm EDT

RushCard / UniRush unauthorized charges

I provided the company with the information to show that my online account had been hacked and an order made in my name. The company did not investigate this issue and I was stuck with a 193.77 charge that I did do. The customer service was not helpful in the investigation. I am outraged of the lack of customer service provided after I have been a long time customer.
Even after I provided the rebuttal letter with the further information needed to help the case they stated once it was closed it would not be reopened. I will be stopping my direct deposit and no longer using this company because I think it is a rip off.

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11:09 am EDT

RushCard / UniRush prepaid card services

On July 10, 2017 I inadvertently paid my rent to We Energies. We Energies put the money back into my account on Aug 10th - they even provided me the tracing number. The horrific customer service people at Rush Card told me there was nothing they could do and that I would have to contact the vendor. I told her, again, that I did and that they gave me the verification that they did send it AND that it was received. Here we are on the 22nd, and still no money back into my account. $500 is a lot of money to be holding onto. Violations of banking laws!

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5:19 pm EDT
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RushCard / UniRush not receiving my card

I called in that there where a unauthorized transaction was made on my card on Aug 2 2017 they cancelled my card and send me out a replacement card on Aug 3 2017 i still haven't received my replacement card I've contacted Rush card again on Aug 17 2017 requesting that to send my money to me threw money gram they states that I have to pay $30 for that request I said ok noone never responded back to me I called back 3 hrs later asking why I haven't received a confirmation number to pick up my money they stated the corporate office denied my request I said how come they denied me from getting my money they said I can pay $30 to get my card 1 to 2 days from ups I said ok I paid the $30 for that I've been going threw pain & suffering every since Aug 3 2017 I'm not understanding how was I denied my money I haven't had a chance to pay none of my bills I have late fees on my rent, car note ect. I'm so frustrated I never seen nothing like this my daughter party is Aug 19 2017 I had to cancel it do to I can't receive my funds out my account I cannot believe this please I just want my money

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2:32 pm EDT

RushCard / UniRush customer service and not following guidelines

I have been a customer of Rush card since 2008. There were fraudulent purchases made with Xbox. Not one Not two but like 20plus. When I contacted Xbox they could not help me due to the fact that I did not. The email associated with the account? So I call rush card. Filed disputes. Got a new card. They never did any kind of contact via email, phone or text. When I call them they don't know what's going on. And when I spoke to a supervisor in the Philippines mind you that I can barely understand he gives me another window of time. So I wait 2 weeks call back today and they have closed my case. Did not contact me at all and they are not refunding my money. So hey its all right in their eyes to use someone else's card to make purchases. Absolutely the worst customer service I have ever experienced. I mailed my dispute forms to Nebraska not the Philippines. I would like to be able to understand why my dispute was closed. But hey they don't know the phone number?

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11:12 am EDT

RushCard / UniRush customer service no help!

I have been a loyal customer of RushCard since 2013. I've used them for my direct deposit banking for both my jobs for many years, I've never had a problem until recently. On May 27th, 2017 while I was at work I kept getting notifications on my phone, that charges were being made on my card. I immediately knew something was wrong, so I checked my purse and found that my Rushcard was missing. I immediately logged into my account paused my card and called customer service. After being given the runaround and transferred to several different departments by representatives who barely spoke or understood English, I finally spoke to a representative that could help me. After reporting my card stolen, ordering a new card and filing a dispute for the unauthorized charges to my card, I was told that an investigation would be done and my account would be credited. All lies! The so-called investigation took less than a week and it was closed! After speaking to a representative I was told that no fraudulent activity had taken place and I would not be credited back the $300 that was stolen from a card, I was made to feel like it was my fault my hard earned money was stolen from me. I am disgusted and disappointed with RushCard the way I was treated by RushCard and I am now in the process of researching many of the different prepaid card providers out there, so I can take my loyalty elsewhere. I will definitely make sure I tell everyone how I was treated by RushCard, so they don't make the same mistake I did.

Signed an extremely dissatisfied loyal customer

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9:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RushCard / UniRush transaction

I've had transactions on my card twice one charge came off and posted correctly, the second one has been pending since July 29.2017. I have been without access to my funds while calling the company who charged my card along with contacting customer service it is august 8, 2017 and I still can't access my money. Someone told me in 10 days it would post, but I'm not understanding why

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TamekaN
, US
Aug 29, 2017 2:56 pm EDT

We should file a class action lawsuit. This is ridiculous.

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TamekaN
, US
Aug 29, 2017 3:14 pm EDT
Replying to comment of TamekaN

I just inquired about filing a class action.

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C
8:30 am EDT

RushCard / UniRush rush card online access

I have been a customer since 2009. I travel a great deal and have always been able to access my account online or through my app to transfer funds and pay for items while traveling. Three weeks ago I was blocked from accessing the account via app and online. After numerous calls to customer service, I have been told that they have not blocked me and I should be able to access from the UK, however, no matter where I am I cannot access the site, but if I call I get through with my phone. This is extremely upsetting as I won't be back home for another month and have no access to my funds unless I transfer via PayPal. Has anyone else had this problem?

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5:51 pm EDT

RushCard / UniRush rush card provisional credit

I've been a rush card member since 2015 I had my direct deposit set to load on my card. My card was used without authorization and I contacted customer service and was told that I would receive a provisional credit within 48hrs. That 48hrs came and went with no credit on my card. I called them back and have been given the run around ever since. Each rep tells me something different and no one allows me to speak with a supervisor. I've been told that it's processing, that it will take 48hrs and that it takes 90 days. The reps just lie to me and sometimes get attitudes with me and don't speak English very well. I cant believe that Russell Simmons puts his name on this and endorses this type of treatment to his customers, he needs to be made known what's going on.

P.S. Alls I want is my money and somebody give me Russell Simmons number PLEASE!

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J
12:03 pm EDT

RushCard / UniRush card on hold

My card has been on hold for 20 days. They still cant tell me why its on hold, and they keep telling me that corporate has to lift the hold on my account. I have been calling everyday for the past 2 weeks and nothing has been done. This is unacceptable. My card has been on hold since july 12, 2017 and it is now July 26, 2017 and nothing has been done.

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3:02 pm EDT
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RushCard / UniRush I'm filing a grievance on rushcard!

Hello my name is Leatrica Favors and I have been with Rushcard for almost 10 years now. It seems to me it's getting worser by the week. I've been without funds because I keep my money in my Rushgoal and the site has been down for several days. This is ridiculous that when Rushcard site fails we are the ones left without at the end of the day. I would love compensation for my time with you guys and you can see where I've been with you guys for 10 years going.

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10:53 pm EDT
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RushCard / UniRush bill pay lost - actual paper check never cashed

I paid a bill in the amount of $275.00 and the payee never received the payment. They are saying that only Corporate can look into this and cancel the transaction. They wont refund my money and they say the bill was paid. The payee never received the money and they say that have no way of tracking it. I would like to file a federal complaint with the FDIC on fraud. They took the $275.00 out of my account and never paid the payee. They say they don't have a way to find the money. They say I would have to dispute the billpay and take up to 90 days. This is the second agent I talked to. I am so upset. Andrew Long, 2770 Woodland Hills Cove, Memphis, TN 38127. I would like them reported to the FDIC as fraudulent banking because they cannot even tell me the check number that they mailed out to pay the bill. They have no information tracking my billpay. They also told me that Corporate would be the only people that can fix it, if at all. The billpay was for $275.00 on June 21, 2017.

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10:49 pm EDT

RushCard / UniRush rushcard

Returned transactions never posted. After several support calls and many excuses regarding funds returning to account, he actual transaction disappears from ledger. Now they claim it was returned but no record of the transactions. Customer Support is the worse ever!
To make matters worse tried to balance back to back statements and they have no explanation as to why the ending balance of prior month is different to the begging balance for the next month. Clearly they take your money with no regard or understanding.

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11:36 pm EDT

RushCard / UniRush direct deposit/wait time

I have been a rush cats member for years now literally. And it's an ok service. My money usually comes on time sometimes it's late. However today my money was suppose to post and I have been waiting to speak with someone for over two hours. I even wrote Russell Simmons a message on intstagram. And nothing over two hours and I have yet to speak with someone I feel like my money is floating around. I am extremely disappointed. I really can't believe I've held the phone for two hours just to ask a couple simple questions. I am overly disgusted. Anyone wanting to go through rushcard DONT. Please don't waste your time!

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10:15 am EDT

RushCard / UniRush rushcard dispute lying [censor]

I filed a dispute on 4/6/2017 still haven't received a update! I'm convinced these people are stealing money from people accounts! Every time I call they can't give me any information or refuse to let me speak to a supervisor! All they can say it's takes up to 90 days! Why would it take 3 whole months to refund money back or to "investigate" if a error was made! These people are frauds! I have been with them since 2009 and they would even credit my card like they said they would within 10 business days! I advise nobody to ever get a card threw them!

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Carmey73
, US
Jul 06, 2017 2:06 am EDT
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I made a transaction June 26 for $25@ a gas station. They put $75 on hold. Two days later.. Still on hold. Third day, I call and was informed that it'll be 10 days before my funds would be released. All the while I'm paying attention to my account. The gas station funds posted on the 3rd but, $75 was still pending...Hmmm so I call and the young Indian guy told me that the issue was that the gas station information was different from what they had... (The gas station said the transaction was the 25th but it was actually the 26th) so give it the full ten days. Fast forward to July 7th and still pending...I call and was told it won't be posting till midnight. Mind you this is now 8 o'clock. 9:45 the transaction is no longer pending and my balance had not changed. So I called again... Ugh The young Indian lady who I could barely understand tells me that my funds were automatically put back into my account.. After going on and on trying to understand her, I asked to speak with her supervisor/manager.. After a 15 minutes wait, it sounded like the same woman pretending to be someone different. She was trying to explain that once the funds posted the $50 were put into a ledger account and the reason I want seeing it was because I may have had a negative balance before... I had to stop her because never had I had a negative balance because I'm more responsible then that. I don't make a lot of money so I make sure I calculate All of my funds... So while I'm telling her that nothing has changed in the two hours that had past in the two hours since I've talked to them other then the transaction was no longer pending. She's trying to talk over me being loud and explaining about her being 7 months pregnant and they aren't in the business of taking money from people and Yoda Yoda Yoda... So I'm done with her at this point and I tell her, that obviously you are in the business of taking people's money because you stole $50 from a struggling woman that works 6-7 days a week to make ends meet but, when I get home (I was driving leaving work) I'll look over my monthly statements real good then I'll call and cancel my card... Thank you and have a good night.. I am furious. Calling corporate when I wake up before work...

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4:18 pm EDT
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RushCard / UniRush provisional credit

Hello,

I am a member of Rushcard and have been since 2012. I filed a dispute concerning charges that had been made and money that had been withdrawn from one of my stolen card accounts. I've had 4 accounts altogether, but this complaint is in reference to only one. I've been lied to for three weeks straight about the Provisional Credit that was promised to be applied after 10 days without a resolution. I've waited 20 days, 48 hours times 2, after 3 different forms being sent, calling everyday speaking to both a supervisor and a rep, and the matter supposedly being escalated 4 times! This is disturbing. I've had to cancel important plans in my life because of all this. Everytime I call I'm given the same exact line... Day after day I have to call and get even more disappointed. I feel like there is someone that can credit my account instead of pushing it off to the next day time after time.
I have to get to my family, and I'm telling them tomorrow and tomorrow and 48 hours, Monday, Tuesday... This doesn't make any sense. Even someone in the dispute department told me 24 hours and it's been a week since then! So now today I talked with a supervisor and she says that a certain person tells her it will be there by the end of the day... That sounds like tomorrow in a different way! Please I need some assistance.

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10:20 am EDT

RushCard / UniRush dispute process

I processed a dispute for 2 transactions made on my account for $400 dollars on May 23rd I was told it would take 10 business days to get my provisional credit June 8th. It is now June 10th and they are still giving me the run around and telling it will now be June 12th. I'm so frustrated because I've been beyond patient with them and I still haven't received my money. I've even spoke with a supervisor after waiting on hold for 58minutes and was told yesterday that it would be 24 -48 hours and it's now been that and still nothing. After this I will never have anymore of my checks directly deposited on to RushCard anymore the customer service is horrible and I can barely understand any of them.

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10:01 am EDT

RushCard / UniRush dispute process

I called rush card to inform them of a dispute over $400 and they said they would investigate. Then the case was closed due to them finding no error. However the money was sent to a location in north charolette Carolina. And I live in Nebraska never been outside of Nebraska and I explained that. They cancelled my card for everything else but not when I actually needed them too. Now they won't give me my money back that I worked hard for. And that's not a little bit of money it's quite a lot and I need it. They would even provide me the credit due to them saying I did not turn my paper in on time when in fact I did.

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7:07 am EDT

RushCard / UniRush dispute form

I filed a dispute form against fraudulent activity going on with my account there was more than one unauthorized withdrawl transaction that was going on with my account & when i called & followed all steps to resolve the issue & get my money back i was denied i nevr eeceived an update CUSTOMER SERVICE WAS ALWAYS RUDE & DIDNT HELP ME WITH ANYTHING i am not going to give up can someone please help me get my money back that was basically taken from me !

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Maximillian Walker
, US
Jun 29, 2017 10:21 am EDT

I been on hold for almost a hour over a dispute come on now this is the worst time to be a Rush Card holder can i talk to your manager because this terrible how you all treat your hard working customers

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Maximillian Walker
, US
Jun 29, 2017 10:16 am EDT

Hello i am Maximillian walker different web site having taking my money and i have not been notified why almost a hundred been took out my account i am not happy at all with Rush Card.

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RushCard / UniRush contacts

Phone numbers

1866 787 4227 +1 (866) 232-6778 More phone numbers

Website

www.rushcard.com

Most discussed RushCard / UniRush complaints

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