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poor customer service!!!
I don't understand why we hire aliens to work in jobs that are to provide excellent customer service. I was put on hold by 3 representatives for more than 20 mins, all because I ask to speak to a supervisor as to why my renewal card wasn't mailed out earlier than 2 weeks before it's the end of the month. No one came to the phone I hung up and called back a total of 3 times, finally I told the last agent iris, I was going to use her as the escape goat, I want to talk with a supervisor, and she put me on hold for 2 mins and came back and fed me a line of # that all of the supervisors were all taking calls at that time and I would need to leave a number for them to call me back after 2 hours. What?
They better be glad their # # are in ohio. No english speaking mofo's!
Hello russell! You gotta do better bro. I am going to have to cancel my account with you, simply because, I don't trust those people you have working for you, and if you don't care, hey I don't give a f&%^$k, and I don't have to support you either.
Hey ya'll western union has a great card with no $1 fee everytime you use it. Go check it out
Westernunion.com, click on prepaid cards/gift cards and get yo'self some real #!
Peace and love ya'llllllllllll!
The complaint has been investigated and resolved to the customer’s satisfaction.
rush card is full of #
I went to my atm this morning and that I was trying to withdraw 200 and the atm only gave me 40.00 and that when I seen I was charge 200.00 I then call rush card.
Now they said to me that they will be sending me the forms and that I never seen the forms. Then when I called I go t the worst customer service rep and managers that I ever seen and that they then told me. That I would have to wait for 60 days and then when I said that I was told a differnt time frame.
What the manager said was I would have to wait and what I said was I know russel simmions and that I want it in 2 hours the paper work.
So what I am telling ever one is that rushcard is full of # and that you should not use there cards
The complaint has been investigated and resolved to the customer’s satisfaction.
Im a card holder with rush card and I had a transaction made on my card that I was not aware of and when I contacted customer services they blocked all transation and told me to fax off my information which I did and after this they told me it would take 30 days for the investagation for my card to be unblocked and I waited but still called to check up on my founds and it became a problem after two monts after because they kept telling me that it would take 48 hours to here from corperate which we never heard from im still awaiting for my money.
I had the same thing happen to me which is why i have now switched to greendot and switched my direct deposit with my employer how i got my money back was that i sent a fax to there corporate office regarding my atm transaction and within the hour i checked my bal and it was returned to me. Russell Simmons shouldnt even put his name behind this card or it will ruin him. i feel that he should be on the website reading these complaints and switch rushcard to the United States where the customers will be able to understand the reps cuz none of them speak very good english.
Stolen my money
On 1/21/2010 I email [protected]@rushcards.com to ask why my account was blocked. They told me that I had to fax a copy of my DL, SS card and a copy of my tax return from a previous year for $1800+ dollars. I told them ain't no way I was going to fax a copy of my 1040 form to them especially with all the reviews I read about them stealing peoples money, any my family's personal information on it. Something told me it was fraudently. So I told them to close my account and to NOT acccept my 2009 tax deposit from the IRS, and to send it back so they could issue me a paper check in the mail. The agent name Bryan Caranto told me my accout was closed. Then on 1/29/2010 I got an email from them telling me I had a direct deposit. Even though my account was closed, I could still log in, and low and behold, they accepted my money from the IRS.
I called the IRS and was told since the account was closed, they was supposed to not accept my funds and it would have went back to the IRS and I would have been issued a paper check.
The complaint has been investigated and resolved to the customer’s satisfaction.
unprofessional customer service reps
Am very disappointed in how I was treated by a manager of the dispute department of rush first I filed a dispute that to this date have not been satisfied then I was suppose to get feed back from rush but never did unless I called, but when I thought it couldn't get no worst I was so disrespected by a manger named ulando he was just very rude unprofessional and not whom I would want anybody to endure his behavior this manager was talking very rude loud to me also putting me on mute while I was talking to him he then told me to do what ever I want that he does not care and that there is nothing he can do to help me and ended the call I don't think anybody should have to deal with unprofessional people like this I am sure russel simmon does not know that people like ulando in georgia call center is representing his name this way but I will be forwarding this to the proper hands that will deliver
The complaint has been investigated and resolved to the customer’s satisfaction.
Rush card is full of scams n fraud! I will be Reporting them to the better Business Bureau tomorrow morning I wouldn't Recommend anyone using them! They are very Unprofessional ! I tried to Cancel My card and get My Refund back cause I don't want the card the manager told me It's Nothing they can do for me!
this card is straight ###, they are unprofessional and. you cannot understand anything they are saying. i wouldnt recomend anyone to use rushcard accountnow card, greendot, net spend.f*** rush card...
blocking your card and not giving you your money back
i had rush card and back in 2007 i did overdraw my account. and again in 2008. now it is in aug 2009 and the first of aug i took out from a atm 1, 000 rush card blocked my card and said that by me taking 1, 000 from my account that it was a fraud withdraw. i called them and told them it was me that made that withdraw. then they said that back in 2007 that i was overdrawn and in 2008. it has been a month and they tell me that they have to have an account investigator to look at my account. that has been a month now. and they tell me every time i call them that someone is going to return my call. but i got one call and the told me that they are still ###ting.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just want to say that I will be taking legal action if something isn't done about these issues. I am a single mother of three and it is very critical that I have access to all of my funds. Im not ususally a litigious person, but when it comes to my children Ill do what I have to do. I have been locked out of my account for 3 days now and its just not right. We should be compensated in some form for the inconvience. Dynetta McDonald
I Jennifer shell is writing rush to rush card to do a compliant about my money on my rush crad.My rush card has been block for two week's i have scent every thing in! now am been told that my proof !of address! isn't good !enough.And i have fax !in three driffrent fax! to your your company! i know your company will hold my money for 36 to 93 day's and i refouse to wait that long when i have bills to pay.I Jennifer shell has been waiting for two week's! and a day.And my card is still block.I was told last thursday that i was going to be able to use my card! and i was lie to !.I need my money my ! Like now.I Jennifer shell really don't want to put my lawer in this but if i got to i will.At first i was anger and saying a hold lot of thing's.I need someone to get back in touch asp not someone who don't speak English my phone number is864-593-4642 or864-438-6492 ! eather or you can get in touch with Jennifer shell.! I'm in need for someone to get back in touch with me asp! I have gave them all my info and aam still getting the run around.i need to talk too someone real soon!.thank you Jennifer shell have a bless day
THEY WAIT TILL YOU PUT MONEY ON THE CARD THEN THEY BLOCK IT TO WHERE YOU CANT EVEN USE YOUR MONEY OR GET BAC BUT IM NOT GOING OUT LIKE THATS THATS NOT GONNA HAPPEN SOMEBODY IS GONNA GIVE ME MY MONEY BAC OR I WILL GO FIND RUSSELL MYSELF I UNDERSTAND IF YOU BLOCK IT BEFORE I PUT THE MONEY DONT WAIT TILL I PUT 900 DOLLARS UP THERE TOO BLOCK IT AND THEY TALKING ABOUT THEY CANT TELL ME WHY THEY BLOCKED IT THEY ASKED FOR PAPPERS I SENT IT NOW WHAT NOTHING YET I PUT THE MONEY SO I CAN PAY BILL AND NOW IT SEEMS LIKE I CANT PAY ANYTHING AND THATS NOT RIGHT ! SOMETHING GOT TO GIVE SOMETHING HAVE TO HAPPEN BECAUSE NOW IM LATE IN BILLS AND ITS NONONE WE CAN TALK TO CAUSE SOON AS YOU CALL RUSH CARD AND GIVE THEM YOUR NAME THEY HANG UP ON YOU THEY KNOW WHO YOU ARE AND WHAT YOU CALLING FOR SMH! I JUST DONT GET IT WHY WAIT TILL I PUT MONEY TO BLOCK MY CARD YOU HAVE TO BE KIDDING THEY KNO DAM WELL IT WAS NOT FRAUD WHO GONNA JUST WANNA PUT MONEY IN MY ACCOUNT AINT NOBODY NICE LIKE THAT NOW IN DAYS
That's because it's a fact that your a ### as well! Have you tried to read your pocket that comes with your card? Why is that black Americans so difficult to handle? Tsk! I pity you for that... Good thing it happened on you coz' you suck!
holding my money
I rented a car on July 16, 2009. Hertz rental company wanted a deposit for the car. When I brought the car back, they said it will take 3 to 5 business days to return the $200 deposit back on my account. Hertz has sent me a copy of the release form stating that Rush is suppose to release my money. That was going on two weeks ago! Rush still has not release my money! They keep telling me that they haven't receive the form yet. They also told me that there is not coporate number or address to give me so that I may speak to someone about my issue. This is crazy! I even put both companys on three way and Rush said that they could not release it without that form. Hertz has sent that form to them 4 seperate times! I'm so fed up with this unprofessional, uneducated company!
The complaint has been investigated and resolved to the customer’s satisfaction.
stop payment
To whom this may concern i am writing in regards to my Visa Rushcard. Tonite i made a purchase online to this anti-virus protection Witabett.com and found out it was a scam, so i called my Rushcard hotline to speak to a rep and do u know they refused to put a stop payment on this item for me the item in question was suppose to download and did not so i just lost 51.45 that i could have saved to feed my kids with or something of that nature i am not trying to sound like a victim but i feel if u advertise that u can have all this freedom with Rushcard purchases and they cant do a stop payment then its just like a scam too. I personally feel like that as long as whoever makes this card and advertise it is comfortable they could care less about the average working citizen 51.45 might not seem like a lot of money to u but it was to me i just want to be treated fairly...
The complaint has been investigated and resolved to the customer’s satisfaction.
returned check deposit
Worst customer service ever!
I called to ask if it was okay to send a check that was over a certain limit and was told yes send the check in and it would post to my account in 10 business days.
I sent the check next day air; tracking it and it arrived on june 30, 2009
I called to check of the date it would clear and was told it did not arrive.
I told the person it did and was signed for by "person who signed" at 8:15 am.
They still said it had not arrived and since it's over the limit it can not be deposited and would return.
I told them I was told to send the check and that it would clear.
They said there were no guarentees and the check would be sent back. They said someone will call me. No one ever did.
I called on july 6th and was told the check was on it's way back to me, but they did not have a tracking number. How odd?
So today (July 7th) I called them again and asked for the tracking number for the check they're returning to me.
I was told they don't have one. I said how do you know it's on it's way back to me and they said it was on it's way to their lock box. I said that's not what I was told.
Again they said someone will call me... Yeah er right!
I said that is totally unreasonable and I need to talk to someone now. I asked to speak to their corporate office. I was told they do not have a transferring #. I asked for the direct number and was told there wasn't one.
Frustrated I said, "how the hell do you get in touch with them than?" and was told via email.
So I said, "fine give me an email address."
"i'm sorry we cannot do that!"
Something is wrong with rush card/jp morgan and I will never ever do business with them again!
Oh and get this in closing I told them I am closing my account, how will my funds left in the account be returned to me...
Oh ma'am we'll send you a check and it'll take 8 to 10 business days!
I'll repeat myself! I will never do business with rush card/jp morgan and if you are smart you won't either!
The complaint has been investigated and resolved to the customer’s satisfaction.
I FILED TAXES IN 2013 FOR 2012 AND RUSH CARD TOLD ME I HAD A DEPOSIT OVER THEIR LIMIT AND I NEEDED TO SEND MY I.D AND SOCIAL SECURITY CARD INFORMATION; 1040 AND THEY WOULD RELEASE MY MONEY. I DID WHAT WAS TOLD AND IN TWO DAYS I CHECKED MY ACCOUNT AND TALK TO A SUPERVISION. I ASKED WHAT WAS GOING ON IF THEY HAVE MY PERSONAL INFORMATION THEN HE HANGS THE PHONE UP ON ME. I CALLED BACK AND THEY TELL ME I HAVE NO MONEY. I ASKED FOR ANOTHER SUPERVISOR WHO TELL ME THE MONEY WAS SENT BACK TO THE I.R.S. WHO DIDN'T HAVE IT. SANTA BARBRA DID AND THEY TOLD ME RUSH CARD RESTRICTED MY GOVERNMENT INFORMATION AND I BEEN HAVING PROBLEMS SENT. I DON'T UNDERSTAND WHAT HAVE I EVER DID TO THAT BANK.I DOESN'T MAKE SINCE .
i am in your boat .they even yelled me and hung up. anyways who would check on their money. banks think were dumb.well we arent.
I FILED TAXES IN 2013 FOR 2012 AND RUSH CARD TOLD ME I HAD A DEPOSIT OVER THEIR LIMIT AND I NEEDED TO SEND MY I.D AND SOCIAL SECURITY CARD INFORMATION; 1040 AND THEY WOULD RELEASE MY MONEY. I DID WHAT WAS TOLD AND IN TWO DAYS I CHECKED MY ACCOUNT AND TALK TO A SUPERVISION. I ASKED WHAT WAS GOING ON IF THEY HAVE MY PERSONAL INFORMATION THEN HE HANGS THE PHONE UP ON ME. I CALLED BACK AND THEY TELL ME I HAVE NO MONEY. I ASKED FOR ANOTHER SUPERVISOR WHO TELL ME THE MONEY WAS SENT BACK TO THE I.R.S. WHO DIDN'T HAVE IT. SANTA BARBRA DID AND THEY TOLD ME RUSH CARD RESTRICTED MY GOVERNMENT INFORMATION AND I BEEN HAVING PROBLEMS SENT. I DON'T UNDERSTAND WHAT HAVE I EVER DID TO THAT BANK.I DOESN'T MAKE SINCE .
bad service
This is a summary of what happened to me as a result of using a prepaid Visa card from a company call RushCard. On Friday, January 2, 2009 I went to withrdraw $400.00 from the card to get a money order to pay my rent. The transaction failed. The receipt stated that the terminal timed out. The clerk suggested that I wait awhile and try again. I tried...
Read full review of RushCard / UniRush and 46 commentsNo customer service
I thought getting this card would be great for me, but it has given me more headaches than my kids do. I have had numerous accounts of bad customer service. I had an issue where my money wasn't dispensed completely from an ATM and when I called they gave me a time and date as to when it would be credited back to my account. I thought it was too easy.. When I called back, they said that I was told that I had to submit paper work and it would take 90 days to reimburse.
I was furious because that is not what I had been told the first time. Then they said that I would receive the paperwork by email in 1-3 hours, never got it. Called again and they said the same thing. Hasn't happened. In all calls, I knew that I was dealing with people outside of the country that did not understand my problem. I am very upset! I thought our money would be handled better than this especially how important money is.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible experience
I have been emailing rush card since October asking them has my new card been sent out. They never call or keep their word on the most minor of issues to begin with so I knew I had to stay on them about my new card since I use it for direct deposit and I need that money to live. Its now December 4th and not only have I not been contacted yet as promised, I still have no card. I received one email claiming the card was sent on the 13th of Nov. I have NEVER heard of a company sending out cards late. I want the entire rushcard service closed down. IF you can not do business to a certain standard you should be shut down. I want to know what my legal options are. I have record of all the emails i sent and received. I get paid tomorrow and I have absolutely no access to my cash and I have 12$ to my name. Thankfully I paid my bills for this month before the card expired last Sunday. If i do not get my card tomorrow i will not be able to eat or catch the bus to work.
The complaint has been investigated and resolved to the customer’s satisfaction.
They went bankrupt. my Rush card has $8000. They promised to send a check. 8 months later.. Nothing And contacting them goes nowhere.
I am 70 and this is my social security savings. Please I am desperate and nearly destitute.
My car is locked. I cannot get in it. Can you please help me get into my RushCard please
I lost my rush card I ordered a new one almost 2 weeks now I can’t talk to no one about the status of my card.. did it go through with ordering it then I can’t go online because they ask you to put your card number in how when i don’t have one like can someone assist me please thanks
I call the numbers I cant talk to anyone
I have transactions that I did not authorize an funds missing from my account $300 an it's not the ATM fees nor pay as you go fees
I'm locked out of my card account my name is John carbone [protected] I've faxed my info but not readable my social security checks are being taken from my account and rushcard will not help me I'm going to the press and getting a lawyer
My rushcard is lock I can't get my money out or use it at all. It's been going on for a few days and I need my money. Also u can't talk to a real person when u call to the card for any info
I called in as I was missing over $400 as someone had done fraud in another state. The representative had the audacity and nerves to tell me I had to go back to the merchant and speak to them as to why my card was swiped many times! How am i suppose to go to another state miles away to deal with some unauthorized transactions not made by me.
I paid for a replacement rushcard it 's been over 7-10 days and I have not received my card.
I ordered a replacement card the first week of August and I still haven't gotten it and when I call the system say that they are helping other customers and then hang up. I do not think that it is right and I will be contacting the BETTER BUSINESS BUREAU to investigate this company
will not send a replace wth changed name
I SPOKE WITH A CUSTOMER REPRESENTATIVE TO RECEIVE A REPLACEMENT CARD BECAUSE I GOT MARRIED. I TOLD HER THAT I DIDN'T CHANGE MY LAST NAME ON MY ID CARD YET. SHE TOLD ME TO FAX MY MARRIAGE LICENSE AND ID AND SHE WILL CHANGE MY LAST NAME ON MY REPLACEMENT CARD. I FAXED MY ID FOUR TIMES AND SPOKE WITH THREE DIFFERENT MANAGERS ON THREE DIFFERENT OCCASIONS. THEY WOULD NOT EXCEPT BECAUSE THEY COULD NOT READ THE WHOLE THING. ONE MANAGER SAID TO BLOW UP MY INFORMATION AND FAX IT AGAIN AND I DID. THEY SAID IT WAS STILL UNCLEAR. BEEN A MEMBER OF RUSH CARD FOR FOUR YEARS NOW. SENT THEM NUMEROUS CUSTOMERS. THEY JUST GOOD BUSINESS. I WOULDN'T RECOMMEND THIS TO COMPANY TO ANYONE. RUSSEL SIMONES NEEDS TO CHECK UP ON HIS WORKERS BECAUSE WE ARE THE REASON THEY GET PAID.
I have a suggestion to the people that are having problems with Rush Card. Use Paypal. Paypal is a much better company. You can pick up a paypal reload card at any CVS and they will also send you a debit card for ATM withdrawals. You will also be able to pay your bill and send money to anyone with just an email. Consider it. Good luck!
poor customer service
Their customer service representatives are idiots, they are extrememly unhelpful. They don't care about their customers. I have been getting lied to by management for over a week now in regard to a dispute over an ATM transaction that should never have gotten paid. Even the Bank Manager where the ATM is knows there was a problem with the machine, but can't talk to me about it, needs to talk to Rush Card. I told the idiots at Rush Card that and do you think they've called anybody? they could have taken care of this DAYS ago, but keep telling me I need to do it. I can't wait to get my money reversed back to my card so I can CLOSE this scam.
I got my money back from these people. But you know what I had to do in order to get it? Fax a copy of a NY State Civil Court suit that I was going to file against them to the main office in Cincinnatti, OH. I faxed that form and got my money back within 3 hours. Talked to the Director of Operations and everything. The form is available online, and you can find the fax number by searching the Better Business Bureau site in Ohio. Good luck to you!
i was told that my cards were closed per request from the bank to ruschard corporate. I was told that I could not contact corporate except through this complaint. I would like my money returned to me
I signed up and i was suspose to get the $50 promotion added to my card when i activated it and i still don't have the money and it has been two or three weeks now
Poor service cant get no one and they have my money this is sad people have to pay bills and can not cause I cant get in the accounts please fix this problem
Somebody stole 100 dollar somebody stole 30 dollar somebody stole 1200 .00 from me I need help to get my money back
They block my card I can't get any cash out of my card I can not talk to any bosses or nothing I need Kim mscatosh number so she we'll unblock my card
I made a deposit of 500 dollars and a deposit of 240 a minute after my available balance should have been 740 dollars instead it read 603 dollars. Where is the rest of my money
I just got my rushcard in the mail and none of the websites uses for activation are loading or working! I have seen many complaints about this! Fix your activation process. I cannot use this card until you do that!
I stayed at Bally's Atlantic City June 16 and 17th. I used my RushCard for incidentals. I checked out and Bally's released the funds. RushCard is still holding the funds and I am pissed. I am contacting my lawyer ASAP to write and threaten these people for my money. Why are you holding funds for 35 days?
I filed a claim because my card was cloned! $900 was taken from me and these MF told me oh well it wasn't use who took it. That [censored] probably did... But I'm filing a law suit against them. My money was stolen and a report was filed. I am so upset
Rush card is the worst place to have money ! My card was compromised in FL when I'm in Dallas Tx! No way they should have been able to take money off my card! NEVER USE RUSH CARD EVER!
About RushCard / UniRush
RushCard is designed to cater to the needs of people who do not have access to traditional banking services or prefer not to use them. It is a prepaid card, which means that you load money onto it before you can use it. This feature makes it an ideal option for people who want to control their spending and avoid overspending. With RushCard, you can only spend what you have loaded onto the card, which helps you stay within your budget.
One of the key benefits of RushCard is that it is easy to use. You can sign up for the card online, and it will be delivered to your doorstep within a few days. Once you activate the card, you can start using it immediately. You can use RushCard to make purchases online or in-store, withdraw cash from ATMs, pay bills, and transfer money to other RushCard users.
RushCard also offers a range of features that make it a convenient and secure way to manage your money. For example, you can set up direct deposit, which means that your paycheck or government benefits will be automatically loaded onto your RushCard. You can also set up alerts to notify you when your balance is low or when a transaction is made on your card. RushCard also offers fraud protection, which means that you are protected against unauthorized transactions.
In conclusion, RushCard is a reliable and convenient prepaid debit card that offers a range of features to help you manage your money. It is easy to use, affordable, and secure, making it an ideal option for people who want to take control of their finances. With RushCard, you can enjoy the benefits of a traditional bank account without the hassle and fees that come with it.
RushCard / UniRush Customer Reviews Overview
Another positive aspect of RushCard is its mobile app, which allows users to manage their accounts, check their balances, and transfer funds easily. The app also provides real-time alerts for transactions, making it easier for users to keep track of their spending.
RushCard has also been commended for its customer service, with many users reporting that the company's representatives are helpful and responsive to their needs. The card's fraud protection measures have also been praised, with users reporting that they feel secure using their RushCard for online and in-person transactions.
Overall, RushCard has received positive reviews from its users, with many appreciating its ease of use, low fees, and helpful customer service.
Overview of RushCard / UniRush complaint handling
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RushCard / UniRush contacts
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RushCard / UniRush phone numbers+1 (866) 787-4227+1 (866) 787-4227Click up if you have successfully reached RushCard / UniRush by calling +1 (866) 787-4227 phone number 0 0 users reported that they have successfully reached RushCard / UniRush by calling +1 (866) 787-4227 phone number Click up if you have UNsuccessfully reached RushCard / UniRush by calling +1 (866) 787-4227 phone number 0 0 users reported that they have UNsuccessfully reached RushCard / UniRush by calling +1 (866) 787-4227 phone number+1 (866) 232-6778+1 (866) 232-6778Click up if you have successfully reached RushCard / UniRush by calling +1 (866) 232-6778 phone number 0 0 users reported that they have successfully reached RushCard / UniRush by calling +1 (866) 232-6778 phone number Click up if you have UNsuccessfully reached RushCard / UniRush by calling +1 (866) 232-6778 phone number 0 0 users reported that they have UNsuccessfully reached RushCard / UniRush by calling +1 (866) 232-6778 phone number+1 (212) 840-9399+1 (212) 840-9399Click up if you have successfully reached RushCard / UniRush by calling +1 (212) 840-9399 phone number 0 0 users reported that they have successfully reached RushCard / UniRush by calling +1 (212) 840-9399 phone number Click up if you have UNsuccessfully reached RushCard / UniRush by calling +1 (212) 840-9399 phone number 0 0 users reported that they have UNsuccessfully reached RushCard / UniRush by calling +1 (212) 840-9399 phone number+7 866 787-42-27+7 866 787-42-27Click up if you have successfully reached RushCard / UniRush by calling +7 866 787-42-27 phone number 0 0 users reported that they have successfully reached RushCard / UniRush by calling +7 866 787-42-27 phone number Click up if you have UNsuccessfully reached RushCard / UniRush by calling +7 866 787-42-27 phone number 0 0 users reported that they have UNsuccessfully reached RushCard / UniRush by calling +7 866 787-42-27 phone number
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RushCard / UniRush emailsagent@rushcard.com100%Confidence score: 100%Support
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RushCard / UniRush headquarters4701 Creek Road, Cincinnati, Ohio, 45242, United States
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RushCard / UniRush social media
Most discussed RushCard / UniRush complaints
terrible experienceRecent comments about RushCard / UniRush company
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they yelled at me then hung up. told i didnt have and money
I FILED TAXES IN 2013 FOR 2012 AND RUSH CARD TOLD ME I HAD A DEPOSIT OVER THEIR LIMIT AND I NEEDED TO SEND MY I.D AND SOCIAL SECURITY CARD INFORMATION; 1040 AND THEY WOULD RELEASE MY MONEY. I DID WHAT WAS TOLD AND IN TWO DAYS I CHECKED MY ACCOUNT AND TALK TO A SUPERVISION. I ASKED WHAT WAS GOING ON IF THEY HAVE MY PERSONAL INFORMATION THEN HE HANGS THE PHONE UP ON ME. I CALLED BACK AND THEY TELL ME I HAVE NO MONEY. I ASKED FOR ANOTHER SUPERVISOR WHO TELL ME THE MONEY WAS SENT BACK TO THE I.R.S. WHO DIDN'T HAVE IT. SANTA BARBRA DID AND THEY TOLD ME RUSH CARD RESTRICTED MY GOVERNMENT INFORMATION AND I BEEN HAVING PROBLEMS SENT. I DON'T UNDERSTAND WHAT HAVE I EVER DID TO THAT BANK.I DOESN'T MAKE SINCE .
I purchased a Rush card @ Walgreens thinking it was a green dot card of some kind, One reason being that in LARGE letters it has a GREEN DOT/ PAY PAL logo printed right on the front of the reload card. I am semi new to using the pre paid card system in the first place so I am unfamiliar with the wide variation of cards. Also, It was the only one on the rack, So My choices were none. Like an idiot, Rather than just walk out, I bought this card after reading the word Green Dot and RE-LOAD, I still was not sure what a RUSH CARD was. After trying to RE-LOAD My existing GREEN DOT card, Mind You, I only put 30.00 on the card, Plus the 4.95 initial cost from Walgreens, I returned to the store the next day with My receipt and the card, After being told that Walgreens could not refund My money, The manager kindly dialed the number for Rush Card and let Me speak to a customer rep. Not happy about it, But with no other way out than to apply for a Rush Card over the phone right then, I gave My information to the rep. and was told I would have My card in 7-10 working days. The time period came and went, Without My checking on the so called "status" of My card as the customer Representative had said I could do. It was 30.00, Not 300.00, Why worry? About 15 days into it, I finally called And got cut off I don't know how many times, On a minute phone, I can tell You, I started to get twisted, When I finally did get someone on the phone and went through all the crap AGAIN, I was told I did not qualify for one? IT'S A PRE-PAID CARD!, HOW DO I NOT QUALIFY? AGAIN, I give her all My info and the address, I had just moved and was using a friend's as a mailing address, She tells Me that I have to give her a different address? WHAT? The whole time, I am having to repeatedly ask her what she had just said, Because I could not make out what she was saying.I asked what she meant by a"different address". I said that is the only address I have, What am I supposed to do? Just pull one out of a hat? She said, Yes, I need a different address, I can not send you a card to the address You gave Me. At this point I tried to tell her that I wanted a supervisor. Also, I could not say one or two words before she would interrupt Me. I asked her to please not interrupt. When she did it on that request also, I asked if she knew the definition of the word . She told Me to stop getting mad, ( I was not YET and had not spoke out with foul language of any kind, ) I told her that I wanted to speak with her supervisor and I had nothing left to say to her at all. All the while getting interruptions from her with every sentence I started. Thinking I am on hold for a supervisor finally, I sat back and waited, Just glad to be off the phone with her, FOUR minutes, If not FIVE went by with dead silence and My heart pounding like her head needed to be. All of the sudden, She said, Are You Finished? I had to look at the phone. I said, What? i thought I was done with You a long time ago? I've been waiting for a supervisor! I said, Do You people just do this crap with every one that calls? You play this ### until they get tired and just give up? Then on to the next complaint? The piss cutter of the whole thing is this, GREEN DOT, although it is printed right on front of the RUSH CARD Is in NO WAY, SHAPE OR FORM, CONNECTED WITH RUSH CARD in ANY WAY! As it states on the back, In small print. WHAT THE f*** IS IT ON THE CARD FOR? IF this is the case? You would think that somehow the laws of false advertising or fraud or just plain ### would give consumers some kind of leverage against these kind of operations from being in business in the first place. Based on part by the fact that We can't understand a damn word they say, We Loose out on our end and tough ###? I am left only to feel sorry for the people that have put a lot of money into this f***in' white or tan in this case, collar crime. Every extra day they can not give a persons money back, It's just more in interest they make. I believe it is INTENTIONAL.