RushCard / UniRush reviews & complaints 1
View all 284 complaintsRushCard / UniRush - bad service
This is a summary of what happened to me as a result of using a
prepaid Visa card from a company call RushCard. On Friday, January 2, 2009
I went to withrdraw $400.00 from the card to get a money order to pay my
rent. The transaction failed. The receipt stated that the terminal timed
out. The clerk suggested that I wait awhile and try again. I tried again
and the transaction went through. I then tried to do a third transaction
when I was told I did not have enough money in my account. I went home
looked up my account online and found out that I had been charged for the
first transaction that I never received money for.
I called RushCard who advised me that the charge would drop off after 48
hours. I waited 48 business hours and called again on Tuesday, January 6,
2009. They then told me that the dispute could take up to 90 days. I put
up a huge fuss about waiting 90 days to get my money so they told me to fax
over a Dispute Resolution Form they emailed me .
I then faxed over the dispute resolution form on Wednesday, January, 7, 2009 with
the receipt and copy of my ID. They then told me another 48 hours after I
put pressure on them because I am not willing to wait 90 days for my money.
I called today, Friday, January 9, 2009, after another 48 hours and I have
to wait again. After I expressed much disapproval they told me that the
earliest they could have "an answer", not my money, but an answer for me
was February, 28, 2009. I continued to press the issue and then I was told
they would have "an answer" in about 3-5 business days.
I asked for the physical mailing address, they told me they could not give
it to me. I asked for the local phone number, they stated they could not
give it to me. I asked for corporate contact information and they stated
they cannot give it to me. The only thing she told me was that she was in
Chicago, Illinois, when on Tuesday I was given a P.O. Box in Cincinnati,
Ohio. I asked for the name of her supervisor, and she being a supervisor
would not give me the name or her superior. I stated, " do you mean to
tell me that you cannot give me the name of your supervisor?", she agreed.
I then threated to call ABC, CBS, NBC, and every three letter agency I
could think of and she finally gave me the name of "a" supervisor.
On Friday, January 16, 2009, aftr 5 business days I called back for them to
tell me that they have no credit for me and I may have to wait before or
after February 28, 2009.
I am so upset. I cannot get my money. They are treating me as if they have
a right to my money, this is a debit card, not a credit card. Their terminal
timed out and now I am suffering.
I was withdrawing the money from a check-cashing place from a live person not an ATM machine like they keep claiming. The money was going to be used to pay my rent. I now have over $100 in late fees and money that was supposed to go towards my other bills have gone towards my rent.
I don't think they plan to ever give me my $400.00 back. I have the receipt that says their terminal timed out.
The complaint has been investigated and resolved to the customer’s satisfaction.
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to anyone trying to reach rushcard you need to call METEBANK witch issues rushcard. the number is [protected]. the reason you can't get through is they recognize YOUR PHONE NUMBER and the system puts your call in the automated bracket.Metabank KNOWS this and they will gladly connect you through their system so rushcard can't recognize the number. YOU WILL GET TO SPEAK TO A LIVE PERSON. dont know if your particular problem will be resolved but you can speak to someone. DO NOT BE RUDE TO META BANK EMPLOYEE this person does not work for rushcard. this is a qiick back door to reach rushcard. they do not have to do this. PLEASE consider the orther victims of this card who also need to reach rushcard,
GOD BLESS and i hope this helps someone.
Horrible horrible never use rushcard. Complete scam
These people at rush card told me i would not recieve my money back when i told them i was in a different state i dis a police report an called the one place that had an address to see if they had any transaction at by the last 4 on the card they had no idea what i was talking about i faxed letters an everything else im about to get the legal services involved..
Every time I try to use my on line account it tell me my pass word is not right
Omg my daughter is going through the same thing she cant get her money cant talk to anyone over customer service. I have been on the phone with her trying to get her money and its the same thing over and over. They keep telling her they will send it western union but never have a reference number. She cant even go to the bank which is pnc with her id to get money but you cant. Her rent is pass due no gas money for the car to get to work no money for food lights gas. Please tell me how can she get her money and she promise never to use rush card ever again. This has been going on since october 2015
I'm getting a lawyer I deposit money and my balance is zero I rely on rush card to pay my bills I've been a customer for 6 years as soon as I get my money I'm done with rush card!
I'm complaining like everyone else I can't use my card customer service not talking and I'm leaving this company I just want my money...
I have been a rushcard holder for 8 years an this is the most challenging time ever i am without food snan my wayer bill is due i have 4 children this is just not cool
You guys are awful, while we are trying to figure out when our money will become available, you all have the same robot message, saying you are sorry and we will get a text when it is all fixed, guess what our bills cant wait for you all's mess up to get fixed, we barely make anything as it is give me my money.
On Oct 22 called about this upgrade and couldn't get a straight answer on what was going on. I am on disability and I will be living on the streets if I cant get my money. you all need to admit that Rush Card has been HACKED. you will be losing a member after this.