Rural King
reviews and complaints

Every time I go, I feel like I'm a bother to the older female workers. Especially with my military discount. (I spend $300/mo here) There is a lady with a terrible dye job that I guess is manager. I went to buy flea collars. The collars they had were not marked and under a tag that said $19.99. (Figured that out in 15 min of walkie-talkie)I get them because I didn't want to spend a fortune. I get to checkout and the lady stated they ring up $54.99. She called back and the girl that opened the cage for me told her the price they are ($19.99). She brought the tags up that said $17.99 & $19.99. The bad dye job manager, myself, and the girl who sold them to me went back to look. She told her to get a price on these immediately, even if you put it directly on the item. She didn't even look at me, started walking away saying I'm sorry ma'am, they are$54.99, b^$#@, where?!?! I'm not looking for something for free, but I'm looking for good customer service. I feel like they don't want my black a$$ in there so they treat me bad so I won't come back. It's one of the most terrible feelings in the world...

I was at the Harrisburg IL store this evening and it's been really hot out- 8pm and still 83 out. I walk into the store and it's hotter than it was outside! I cut my visit short and checked out as it was insanely hot. I complained to the cashier and she acted like it had been like that awhile that the manager was in no hurry to fix it. No way I'll be back this summer unless it is!

I am interested in purchasing rabbits from your Winchester, KY location. Unfortunately, the animals are not labeled as to breed not can anyone in the store tell me what breed you carry. I asked for assistance to be told that only one employee has this information and I must contact him during his working hours to find out the breed. I called back the following day and missed him by half an hour. The store manager told me she knows nothing about the rabbits that my best option is to call him back. She did offer to give me his schedule to assist. I find it hard to believe that only person knows such basic information when a simple sign would alleviate the issue. I ran into the same problem in one of your WV locations earlier in the week. Needless to say, I will not make another attempt to purchase animals from any of your stores in the future.

On Saturday March 23, 2019, we purchased a Husqvarna zero turn mower from Rural King in Marion, Ohio. The mower was in a crate and the mechanic advised he would need to uncrate it, oil it and install parts. My husband picked the mower up on Monday March 25th, 2019. On April 12th, he attempted to mow our grass as we finally got a break in the rain and when he engaged the blades, the mower would shut off. After several attempts, he called Rural King and was advised to bring the mower in on Monday April 15th, 2019. My husband is a very patient man and made several calls to the store to check on the status with promises to call back that did not happen. He even drove to the store and spoke with 2 different managers. Finally, after his 2nd trip to the store, someone returned a call to advise the mower was finally fixed on Saturday May 4th and they would have the mower delivered to our home (due to all of the trouble we have encountered) the next day or Monday. Today, May 6, 2019, again noone has called and the mower has not been delivered. I called the store and asked for the Manager on Duty. After 15 minutes on hold, we drove to the store for our 3rd trip. The girl at the counter was very sweet and yelled on the radio for Pat to come help us. Pat came back on the radio and said "what do they want?". I asked her to please have him come see me. Pat arrived, listened to our story and did go check on our mower. He returned to advise it was fixed but there is noone to deliver today and would need to take our information down to follow up on the next day. Pat and I discussed the customer service issues we have been experiencing when he put his hands up in the air and said to me, "I didn't know anything about it and can't do anything about it tonight.". Now Pat, I'm not sure how long you have been a Manager but shame on you. Take ownership please and understand that we are tired of waiting, we are tired of being ignored and [censored], we are tired of contuing to receive the run around with no results. Thank you for offering a $50.00 gift card but honestly, I am not feeling like shopping at Rural King right now. When I ask for a corporate phone number or email address - don't lie to me and tell me that you have no phone number or email address for your regional Manager. I have been a manager for 12 years and cannot believe you thought I was going to buy that line. Thank You for going to your office and finally locating a number for me for Nick, the stand in Manager and I hope I am successful with reaching him tomorrow. I am so disappointed. We were beyond excited to finally buy a zero turn mower and have already paid 2/3 of the loan and have yet to be able to use our investment.

What resolution would I like at this point?
1. I want some money back on this mower for all of the headache, time, trips phone calls etc. we have endured and I fear will continue to endure after tonight's visit.
2. I want a new process in place where someone will be accountable to keep customers informed and timely. Since our mower is under warranty, we will more than likely need to revisit to this store again and I do not want this to happen to us or anyone else.

Thank You,

Danielle & Matt Candel
[protected]
[protected]@yahoo.com

I went to the rural king in farmington mo and I went down the live chickens and there was 2 employees named Stephanie and Dakota sitting down talking to each other. I mention I think one of your chicken is dead and they are getting low on water. Stephanie said she will take care of it. Then they both started talking to each other. Really? How is management letting this happen? They both need to be fired. Something needs to be done.

Bought 5 pair of Jean's less than two weeks ago.. 2 light blue and 3 dark blue.. out of the five I have 1 pair left that have no damage to them.. I wear a 34-34 and the size I had to buy were 36-34 because they are sized differently.. I haven't worn each pair 3 time yet.. cheap and worthless.. um not even working in them just normal activities.. buyers beware.. stick to name brands.. Rural King is not one of them... and now the pictures wont load ro this complaint..awesome job Rural King

Last week on the 12 day I was in the rantoul store where I tried to purchase 20 bags of pellets but the young man behind the counter said that they are ordered but none had come in on the truck and that friday or maybe mondays truck would have them on it, I asked if I could pay for them and have them put back for when they come in. He said that they had 1 pallet on orderand I asked if that pallet had been spoken for he said no. He told me that they would take 20 bags off the pallet when they came in and call me, he took down all my info and when they called the I told them that I would come in and get them on thursaday, I showed up only to find out by the manager that they are all sold out and that I should of came in the day they got here. If this any indication on how this store is now being ran then you have lost my business and i'll go somewhere else to do my shopping. If a company says it going to do something then it damn well better in my book. I will pass it along to all my gun groups and my vfw freinds to also shop else where thank you for your time, I don't know if you even read these.

On 1/15/2019 I ordered two items, a pair of trail shoes and wrench set (order #RK-[protected]-1-01). I received the package on 1/19 and found that the wrench set was not included in the package. I immediately called and informed RK's Customer Service Department. They took the information and did mention that the department responsible for resolving the issue was backed up due to the Christmas returns and it would likely be 4-5 days before getting the wrenches reshipped. On 1/25, late in the day I called RK Customer Service again to check on the status of the case. I was informed that the department responsible was still back up and it may be another week. On 2/2/19 I again called and received no status and an indeterminate date as to when (if ever) it would be shipped. It seems no one in Customer Service has any authority to even cancel and/or credit the order.

After reading reviews about this company, I now understand that this is SOP for the management of Rural King. I will use my credit card company to resolve this issue and make my purchases at other online companies.

I have talked to your customer service dept. And they just made us sick. We bought this generator from you in 2012 the day before thanksgiving. I can't even find out who made this, the only markings on it at all are: ohv 13hp / 188fed [protected] / engine says: 389cc, engine family: bcsps, 4392xa twc, there's a tag with : 07-21-2011 on it... That's all it says. On the battery it has the numbers 2013040300 scrolled on the top it, besides that number it's just a black battery with nothing else on it. Not even your manual that came with it has any information about where to get parts or who made this generator! All I want is for someone from rural king to please tell us where I can get parts for it, and who made the generator. My email address is: [protected]@aol.com thank you very much, steve & debbie helton also, we bought this from your columbus indiana store, at $459.95 and we've been very happy with it until now. If I can't get the correct parts for the generator, then it is useless to have. Again, please help me, someone must have some good information for me...

The current ad lists a 12000 lb xtreme winch for 199$ puppy training pads for 15.98 a 500 lumen flashlight for 6.98 None None of these items are in the store. This is common practice with rk These were just a few items i was looking for . I m sure this is only scratching the surface they are always having anti freeze on sale but none in the store Until the week after the ad is over

I purchase a pellet stove from rural king in Ashland ky on october 12. 2018
When i got it home the flex pipe for fresh air intake was not with it, i called talked to shawn he didnt have a clue what i was talking about, , it took week to find one which costed me 95.00 dollars every store told me it came with stove, , the stove still didnt work well it was wired wtong had to take back down re wire, , the stove worked for werk the thermostat went out and it kept spitting out pellets the auger wad bad or something, anyways i called shawn back at rural king told me bring it back hed put one in back for me to trade it out get all the way there, , guess what he didnt do it, , then tried to insist that i buy wood burner, , well now i have 2 holes in mt wall no stove no heat and its 37 degrees, , no sympathy at all, for a manager that was wrong, , you completely lost my respect and my business, , went to tractor supply purchase a better stove, , and daniel worked with me because i was strapped on money because i never thought i would be treated that way, , customers just listened to shawn shook their head and said get your money go else where, , very bad business, , i will never step foot in your store again, , freezing in ohio no stove 2 holes in wall, , big joke, , shame on your manager for doing what he did

Firstly RK has been advertising a 32 fun safe for weeks that no store within 150 miles has. Its a complete gimmick at this point. Having said that i called the online store to see if they could look up inventory i may have missed. I also mentioned continuing to run and ad for merchandise that hasnt been available was disingenuous at best. The old man who answered the phone was a rude grouchy [censored] who told me it was my problem to call around and not his. It was a total old man " get off my lawn attitude". What a dick! I hung up. I can shop elsewhere. Rural King will get no more of my business and i will do my best to see that other do as well.

We drove 60 miles out of our way to buy a 31" wood wagon wheel #906465 at the Monaca, PA store on October 24, 2018. The internet said this store had two in stock but they couldn't be shipped to home. Our store in Butler, PA hasn't had any of these for quite a while and we need it for a wedding so we drove to Monaca. Couldn't find them so asked at the service desk and were told they "hadn't had any of those for quite a while." She also mentioned that this happens all the time.

I am very upset about this. Also, what I don't understand is if there are 50 some in a store in Ohio, why can't one be transferred to the Butler store. Or, why don't you spread the inventory around?

Lady was very rude yesterday she got upset with us cause we wanted to buy 100 ft.Of rope on a spool and she rudely said no u can't have any off of this one cause its in wrong place .then she proceeded to holler to other employee walking by ..expressing to him that they needed to get more help out on floor ..she was very frustrated I went to find another employee to make sure they really couldn't sell or if she just didn't want to help us they sent her back over and she again went off saying no we was not getting it on wrong shelf took spool off shelf turned around set it on shelf behind her in which it definitely didn't belong there and walked off

My husband and I were in line to look at a couple of guns that were in a case, there were two employees working behind the counter, one talking to the customer and the other searching online for a different color gun for the her. We were patiently waiting, then another employee that had just gotten off work there walked up and the guy behind the counter walked right over to her and started showing us guns. In my opinion with 5+ gears customer service experience one of them should have come over to help us, since we were next in line, not completely ignore us and go to an employee that had just gotten off. They didn't even acknowledge that we were there. I dont usually complain and I usually have a great experience at this store, but it was disrespectful.

I Placed an order with Rural King online - Submitted the order and was approved and paid via Paypal. 9 Days went by and I still did not receive my item. I went online to check the status and indicated not shipped yet. I emailed their customer service department and was informed that their fraud department had stopped my order for some reason. It would be nice if they bothered to try at all to contact me within the 9 days to inform me... I checked my Paypal account and they were Paid in full for the item 9 days ago. When I sent them the Paypal documentation to show that the item was paid, they said they would issue me a refund which I did not state I wanted, I wanted the item that I had purchased because it was on sale for $50 off. When I went back online to try to re-order the item, it amazingly was now full price. I tried to contact them again to get them to honor the sale price and they told me Sorry, it is no longer on sale. I called to physically speak to someone and the guy on the other end of their customer service sounded like he could barely stay awake, After all of my explanations he stated that there was nothing they could do, the item was amazingly out of stock online as well, I asked him if any stores had the item and he said yes but they would not ship anything. This company seems like it is run by a bunch of imbeciles. I actually feel that the item was just out of stock all along, If I had not contacted them I would have had a $200 charge on my Paypal account with nothing to show for it. Beware and stay away.

I was an employee of Rural King store #73 for a very brief time unfortunately, I enjoyed working there everyone was very nice, my co-workers and of course the customers. I myself had been a long time customer so I thought why not work here. I was hired pretty much right away and worked a little over a month before things went south. On 8/8/18 I had to call off due to a family emergency (my dad took a heart attack the day before and was having surgery), dad was released from the hospital the following Friday 8/10/18 I worked the day after his surgery that Friday, Saturday and Sunday. Unfortunately on Sunday 8/12/18 dad had a massive heart attack and was life flighted to a Westmoreland hospital, I left mid-shift (on my lunch break) after finding this out and notifying the manager on duty Chris. I was off 8/13/18 when dad was again life flighted out to a Pittsburgh hospital I stayed with him the whole time surgery was once again scheduled for 8/14/18 after getting him stable. His surgery was scheduled for 8:30 that morning I had to work at 3:30 and since it was only to be a 2 hour operation I had plenty of time to be at work, unfortunately there were many complications and he never got out of surgery until almost 3pm leaving me no choice but to have to call off once again, I didn't have to work again until 8/16/18 when I clocked in I was called to the office and told that due to the call offs and on one day my til was short $5 and over $8 on another I was being terminated, Seriously your telling me that my dads health is not considered an excusable call off? Anyway I'm glad I found this out now before I worked there any longer because if this is the way this company treats their employees than I don't want to be a part of it now or ever my dads going to soon be 71 I don't know how much more time I'll have with him especially with his failing health and heart being so bad so I'll never regret my decisions in being there when he woke up from both his surgeries instead of being at work. I'm not one to just call off work for no reason so when I do know that it's usually a very good one I've went to work in the past very sick, but still went. I just wanted everyone to know what kind of company Rural King really is and I hope that Mr Alex Melvin sees this and makes some changes in the policies for other employees there in the future,

Thank you
Missy Showman aka Melissa Showman employee #52440

I just activated my Cooper tires reward for $70. But it says I am a negative $96.04. And that i used the card at Rural King. I tried to use the card there and it was rejected because it hadn't been activated. Therefore I paid the full price of the transaction $166.04. on 07/19/18
Did you pay Rural King the $70?
Do I need to get a refund from them?
Or do you need to issue me a new card?
Please advise, because I have called twice and can't get through to a person.
Visa prepaid card # is [protected] ----134