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Rural King
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www.ruralking.com
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1.1 160 Reviews

Rural King Complaints Summary

3 Resolved
146 Unresolved
Our verdict: If considering services from Rural King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Rural King reviews & complaints 160

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5:45 pm EDT
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Rural King a rule that doesn't make sense...

I purchased a fire arm from you all... I double clicked on the computer and I got flagged because I double clicked by mistake...So then I was told that I could not purchase any
more fire arms from any Rural King., .. still trying to figure out wat type of rule that is... Bought a fire arm from u guys...but couldn't buy another one... nice store insanely crazy rule...to be band from buying a fire arm because of a mistake come on...

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3:31 pm EDT
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Rural King rk 19 tractor

Bought a new rk 19 tractor in ashland kentucky a pin that helps raise and lower the blades is missing.
My husband has tried many times to have this part delivered to him! He's getting the run around for the last 5 days! I myself have filled out many complaint forms and no one cares!
If this problem isn't fixed i'm loading the tractor up on a trailer and sit in the parking lot at rural king and tell everyone how they treat their customers!
My husband's name is joe warman phone number is [protected]

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12:58 pm EDT
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Rural King my paycheck is wrong!

I was told by a manager when I get paid I don't get paid for the two weeks I just worked but the two weeks beforehand. I had to leave for a king to do 24 hour care with my grandmother at home, I quit May 19th 2017 on a Thursday the Tuesday after I had got paid therefore from what I was told I should be getting another paycheck today June 5th 2017 I called in was told I will be getting $12 and some odd sense. That doesn't make sense because before I get paid after I quit I had a total of 4 days which was 22 hours $8 an hour therefore multiply that before taxes that should be $176, yet somehow I'm only getting $12 and some odd sense. I would like I would like to get this situation figured out I have no job doing 24-hour care for my grandmother with no money therefore also no gas if I have to go to the store and get necessities then my grandmother needs no one else in my family will help me out. Rural King is my favorite store it always has been but for some reason I feel like I'm getting screwed over if you could please get back with me as soon as possible that would be great, good day.

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5:17 pm EDT

Rural King chickens

We bought all of the Cornish Cross chickens being sold at the time and they aren't eating and growing like they should. We found out we actually got leghorns. We called and complained and we were told they didn't give us the wrong chickens but we actually got told they are leghorns so we wasted 2months (as shown) of feed on leghorns not Cornish cross and now we can't keep them. These are not 2minth old Cornish cross, they should be much bigger. These are 2lbs and should be atleast 6lbs

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10:26 pm EDT

Rural King flowers

I bought several flowers this year from Rural King, planted them according to instructions, and most of them were dead within 48 hours. I bought the right soil to plant them in, I water them per instructions, and I couldn't bring any of them back to life. One of the plants I bought was a pink hydrangea and it died by the next morning...went back to rural King to see if they had anymore and all of the ones left were dead as well. It's really a shame to spend the money I spent only to realize it was a waste.

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5:32 pm EDT

Rural King customer service/products

This is the second day that my husband has had to go to rural king in effingham illinois after work. He has medication he needs to take but can't because he has gotten stuck at the store both nights due to pure neglegence on rural king's part. We work hard for our money and have just moved to an area approx. 30 mins away and needed a mower then a trailer to haul it home on; so therefore it is a couple thousand dollar transaction. He has spent a total of 4 hours in the last two days at your store in effingham. Last night was due to the "state" website going down (sorry, not my problem) and all he got was an apology for a several thousand dollar transaction and no money knocked off the total cost for his time wasted or troubles with your technology/co partners. He was told he would get a call when they were ready for the mower to be picked up, well it was not ready upon arrival today. He had to wait for a couple of other mowers to be taken apart for our brand new mower to work? No this is not how something is supposed to work when you purchase a brand new item from a store. I hope this will work when he gets home because this is already ridiculous, I am so glad we did not buy the $11, 000 dollar tractor like we had talked about and will not be purchasing it from rural king unless we are at least reimbursed for our time spent in the store and no a rebate card doesn't count! This is ridiculous! Is this how customers are treated no matter how much money is spent at your store? I will have you know we priced two other stores including tsc in newton, il, and our local walmart store who price matches... We went with rural king because of the financing options and the warranty that was included with products. I am very upset as I attempted to call the effingham store and it rang for a solid 2 minutes, so I hung up to try again in case of phone issues, and the phone was taken off the hook! So I called a customer service phone number I found on google, spend 8 minutes on hold then was told the only way to contact customer service was through email. Imagine how furious I am, I am friends with people in many states that have rural kings as well as sister companies and I will tell them how horrible of an experience I had as well as post on every swap site and social media site if this is not made right some how. Also keep in mind we will need to purchase a tractor (and a trailer to haul said tractor) home from the store and if this is not made right we will spend double the money somewhere else in our area that is just up the road a few minutes instead of the 30 minute drive to your store. I expect a phone call from a manager asap [protected]

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Update by Ttrex1989
May 15, 2018 5:39 pm EDT

Just awesome, thought this was sent as an email (as website said) but it was posted as a comment and I can’t delete. Glad my number is out there for the world.

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5:06 am EDT
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Rural King online crazy cow boot order

My complaint is the same as most every one else. Said in stock so I ordered the boots and now going on three weeks still no boots. It still says in stock online. They sent an email and said they are out of stock. Bad bad company. If it is out of stock state this online so other's will not be frustrated as I am. Many complaints all with the same issues even on BBB website.

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8:29 am EDT

Rural King manager

I was in the Sweetwater Rural King early Tuesday morning. I was in the clothing. I had asked a young lady for help and she explained to me she was off the clock. Understandable. As I walked away I heard I'm assuming, a manager tell her "we don't pay you to stand around and talk" she then laughed and stated it was time for her to leave and he replied "then leave"

I found it to be very rude! Does your employees not get to shop? Or do what they want on their times off? I work in HR for my company and if I heard a manager speak to another employ on the floor in front of customers that way they would be wrote up. Unacceptable.

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7:23 pm EDT

Rural King red bird soft peppermint 46 oz. package

There's really a stale kind of taste to the candy and I'm really disappointed in the amount of crushed pieces and alot of the wrappers are busted open with candy all crushed up in the bottom of the bag.. It was my first online order with your company and probably my last... I'm disabled and my wife has stage 4 uterus, lung, and brain cancer, so she has alot of problems trying to find food she can eat and those peppermints are something that soothes her stomach when she gets sick from chemo. We order almost everything online since she got sick in December. We actually use to buy alot of clothes and other items from the Greenville, Ohio location when we were able to travel easier but with my disability and her sickness all our strength is used to go to medical appointments. Its just disappointing to get something that seems like it was thrown around with no concern to the fact that someone will be purchasing the item.. I guess we'll just get them from the redbird website from now on and everything else from Walmart

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9:20 pm EDT

Rural King manager complaint

My name is David Fuller and I was in Rural King in Winchester Kentucky Wednesday 3-21-18 between the hours of 5 p.m. and 6 p.m. I was stopped at the front registers by the manager whose name was Gus and he accused me of stealing and made me empty my pockets and raise my shirt in front of all the employees and customers. It was very humiliating and it was not the correct procedure. I was not in there to steal I simply went in there to buy some things but I decided not to because I had a puppy in the car. So I was just going to come back. I did no wrong he simply stop me because I stepped over the chain blocking the pathway between the registers and immediately started accusing me. I will be calling to talk to someone at corporate tomorrow about the situation my lawyer told me that would be the best thing to do for the first step.

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6:42 am EDT
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Rural King rule king credit card

The credit card email that I had received said apply and receive 7% off your first purchase. I received my credit card went to the store this Saturday made our first purchase spent $755 and bought a generator. When I looked online I had seen that my credit card did not have a discount on it after talking to many different people on the phone and given many numbers I was told to call the store where we purchased the generator. It was supposed to have been taken off at the register I did not know that and neither did The person at the register. After calling speaking to the manager the only thing they can do is give me a 10% off my next purchase This will be nothing because we have no plans on purchasing anything large if I would've got the rebate it would've been $53 off ! I feel like since they said they could not fix anything with that purchase which I do not understand because they could've just took all that off of my receipt reran it all with the 7% or gave us a $50 gift card! This is the reason I applied for the card

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Update by Jamie Thomp
Mar 19, 2018 9:39 am EDT

They called me back from Rule King and made it right!

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Byron Hall
, US
Feb 17, 2022 5:50 pm EST

Harvest Card rewards change and I have tried to find merchants list who participate on gas and dining and etc. to no avail ! Don't like not getting 5% at RK anymore ! Where is this information available so that I know where to buy my fuel and etc. ?

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6:17 pm EST
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Rural King gun barn service

Bought a pistol from rk guns. Had it shipped to you Hartland, MI store. Waited for 3 hrs to run backround check o ly because the counter can run one customer at a time. So I had to sit and wait for every purchase. Transfer got delayed (Not relevant other than return trip). Now that everything has gone thru and cleared, I now have another 3 hr wait because you can only take one customer at a time. I will never purchase from your stores again. Unbelievable.

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6:00 pm EST
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Rural King a worker discrimination

i went to the clearfield pa rural king, wanted to buy 2 guys for self defence. and the guys working in the gun area was eduardo he called me and my fiance STUPID and he refused to sell us guns because we aint smart and sound stupid.. and my fiance called manager at this store and he told him its totally discrimination so it can be reported it is so bad i dont even wanna go into this store cause calling someone stupid and being so rude hurt. but he was absoutly rude and discriminating us left and right

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Update by Alicia86
Feb 25, 2018 6:00 pm EST

please call with any questions

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1:30 pm EST

Rural King store in connellsville pa

I live 30 miles away from your connellsville pa store.. I have tried to shop there many times.. But the ads we receive & we go out to purchase the advertised items.. That store never has any of those items that are advertised.. The managers are rude.. And you get absolutely no service.. You have 4-6 employees hanging around at the service desk.. On the phones.. & not helping any customers as I could see.. I wanted to purchase 15 bags of your advertised crab grass perventor.. At $18.99 a bag.. That wasn't just a small sale.. No one would help us to try to get this stuff in for us.. I then drove home & started calling around at your other stores.. I found your butler store had it in so saturday we drove to butler to pick up our 15 bags.. Plus we bought many more items.. That store was stocked well! The manager there was very polite & got us a pallet full & put it in the back of our truck.. We purchased around $450.00 worth of items.. I know your opening up a store in washington pa.. Hopefully you'll have it stocked & a good management team there.. We'll never go back to that connellsville store.. Won't spend our time running there for your advertised items only to be turned away with nothing in stock..

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8:48 pm EST

Rural King management

Management plays favoritism towards employees the lazy ones get promotions while us hard working employees have to just watch them get promotions ASM likes to flirt with a stock crew girl and management lies about promoting within when they hire two freaking guys from the street something needs to change cause if it doesn't change rural king will lose dedicated employees who actually work hard because they are not being treated fairly

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8:05 pm EST

Rural King a pallet of horse food

I ordered 60 bags of horse food and had it put back until my husband got home to go get it. Today we took our horse trailer and went in to pick it up. When we went to get it, I noticed it was not wrapped in plastic but I didn't say anything due to it being on our horse trailer and if it fell, it wouldn't hurt anything or so I thought. We brought it home and my husband went to the back of the trailer and opened it and the door shot backwards and hit him so hard it almost knocked him down and blood flew everywhere! I had to take him to the hospital and he has stitches in his face. We did not realize that when the entire load shifted it went towards the door and was sitting on it and the pressure caused the door to literally fling open. I have never taken a load of food like this before as when I get it from tractor supply, it has always been wrapped and therefore no problem. I didn't want to make waves and ask why didn't you wrap it and didn't think it would hurt anything. Why don't you have policies to follow for procedures to sent food out? My husband is scarred for life and will look like he has a hair lip. If you want photos, I can send them. Just let me know. This has been very traumatic for me and my husband and my children who had to come down and help us. My phone # [protected]... What happened to us is very very wrong!

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2:29 pm EST
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Rural King poor customer service or lack thereof

I'm in rural king usually weekly to pick up horse feed, supplements, dog and cat food and other miscellaneous items. I'm always loading horse feed myself never an associate around to help load and the few times there has been they just walk by like i'm not even there. I lug it thru the store all the way from the back usually 5-10 bags to the register and have to ask the cashier for a load out. I wait, and wait and wait... Well we're short staffed or so and so is at lunch. At this point i'm irritated. It's not that I can't do it because i'm perfectly capable and I usually don't pull the chick card but for peer sake. My trip today put me over the edge! I loaded the feed in the truck too! No one was able to load my feed. I'm thinking twice about going to rural king. I never touch a bag when I go to big r. I pay at the register and pull around back and they load it. Rural king could take lessons from big r!

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7:54 am EST

Rural King poor staff and poor management

Me my mother in law and three children Went in our local store to purchase a fire arm and was turned down bc I took a pic and had to make sure it was the right gun! After standing in line for 45 min fighting my three babies bc they have done got tired of standing there this guy is going to ask what he can help us with after watching me stand there that long then he is going to say I can't sell u anything bc u took a picture of a gun! Why he couldn't tell me while I was asking if it was right I'll never know they.. They treated us like criminals! This guy is going to search my 5 year old daughters bag she had some toys in! After calling back to get the names of this guy and the manager they refused to give us the names! You would have thought me my mother in law and my three kids were there to blow the whole mall up when we just wanted to buy a small pistol for her birthday this month! So for anyone looking to buy a fire arm please don't take a picture of the gun 1st

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1:16 pm EST
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Rural King rural king service or lack of service

We ordered a razor blade knife on [protected] at 9 AM for my grandson and payed the priority mail charge but as of today January 5, 2017 we still haven't received the gift he was promised and we are upset as anyone would be. Please provide information as to when and if it will be delivered we are loyal customers of rule King my family and I travel approximately 30 miles which is a good distance to visit your store in Leesburg Florida and we can't understand the delivery problems associated with an online order that was processed . It was embarrassing to say the least when the product had not arrived by Christmas. I contacted Rural King customer service by Email with not even a response . I'm thinking that there is no Customer Service . I thought I was alone until, I looked on here for Rural King Complaints . Embarrassing to say the least.

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4:25 pm EST

Rural King customer service

Ordered my son Christmas gift on PayPal on December 5th...paid extra for 2 day shipping...Dec. 19 the and still haven't received. Can not get thru to customer service...on hold over hr. Terrible Customer service...is under staffed apparently. I will not be spending my money at any Rural King in the future. My son's Christmas will be ruined because this was the only gift he asked Santa for... shame on them

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Rural King Customer Reviews Overview

Rural King is a popular online store that offers a wide range of products for farmers, ranchers, and outdoor enthusiasts. The website has received numerous positive reviews from customers who appreciate the quality of the products, competitive pricing, and excellent customer service.

One of the most commonly praised aspects of Rural King is their extensive selection of products. Customers can find everything from farm equipment and livestock supplies to clothing and outdoor gear. The website is easy to navigate, and customers can quickly find what they need using the search bar or browsing through the categories.

Another positive point is the competitive pricing. Rural King offers some of the best prices on the market, and customers appreciate the value they get for their money. The website also frequently runs sales and promotions, making it even more affordable to shop for the products they need.

Customer service is another area where Rural King excels. The company has a reputation for being responsive and helpful, and customers appreciate the quick response times and willingness to resolve any issues that may arise. The website also offers a comprehensive FAQ section and helpful resources to assist customers with their purchases.

Overall, Rural King is a highly recommended online store for anyone in need of farm, ranch, or outdoor supplies. With a vast selection of products, competitive pricing, and excellent customer service, it's no wonder why so many customers have left positive reviews for this company.
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