Jagex reviews & complaints 174
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Runescape
My username in the game was Tigger 1150. A little while ago, I was banned from Runescape and given no real reason or evidence for having done anything wrong. Literally all I ever did in that game was cook. It was something I just enjoyed.
This upset me quite a lot and even more once I read info on the website and found that I couldn't argue at all or protest my ban. This is extremely unfair and I wish for the proper explanation I was never afforded.
Payment issues
I've paid £20 for the purchase of bonds over sms, theyve taken half of my payment. not providing appropriate ways of re-payment. i don't want a refund i want my bonds i paid for. my computer isnt compatible with there solution through email. all i want is the 5 bonds in which ive paid for. im very angry with boku there unless and so unhelpful.. the date was 09/10/2015 time: 1:10pm all im asking for is the bonds in which i paid for. and would like full support from jagex so resolve this issue as fast as possible! my email:[protected]@outlook.com
Runescape - ripoff
29.09.2015
it was known that starlight ore are back for a limited time.However, after I bought 20k of them that were still in g.e. with 3m I came back from work and pressed on the said amount of starlight ore and HERE IS the important part I looked in my bag and found no starlight ore and not even my money just gone
Clear math
in the above photo says 40k thats how much i bought and lost
I bought as mentioned above 300ea which goes for 12m. earlier I was doing wrong math because I was stunned from losing that amount
for further information on the subject please contact me
wisamftw@walla.co.il
Kndeey123 that log in account
Hegemony123 in game name
I hope you could take my complaint under consideration and refund me.
thank you
Runescape accounts
This is some ridiculous nonsense I am getting involved in with runescape. I am still awaiting to hear from them so I will see how they respond to my complaints, but what I believe is pathetic is the lack of a contacts email address on their site for users without a runescape account. I received 2 emails stating that I have been found guilty of selling things on ebay or something about the game. I dont even play this friggin game. I may have registered myself ages ago out of curiosity and then just never logged in again. When I tried logging in the first time, I got an error about not having the right credentials or password. I can understand there are technical difficulties with servers. But there is absolutely no way of contacting these people without creating an account, I dont want an account, I play lots of games, every game has a proper support page, these guys just insulted me and threatened me with charges without giving me a chance to speak back to them. What a horrible thing to do
my akun hack
They are nothing more than filthy scammers. You'd think a team of people could make more out of a game over a period of 15 or so years than what it currently is. After a while, to join with others, they added purchasable in-game items. It's truly pathetic and disgraceful.
Allowed criminal activity on account
Company allowed for an Ip address from another country to access my account. This person doing so Committed Criminal actions to me and the company. He went onto committing more Criminal actions Thief, Identity thief. I made a Complaint to the company however they made no attempt to Return anything stolen from me, Compensate me, or apologies for there services being compromised and giving access to my personal belongings, and property.
Servers
every single time I get onto the game oldschool runescape I cant play continually for over 20 minutes because the lagging is so bad I cant do hardly anything I have given lots of money to this company through memberships you think they could make the game more enjoyable for me it aggregates me and the botters are absolutely ridiculous.
i have been playing runescape forever and then when i moved i didn't have time to play and about three months later when i got moved in i tried to play but the game said that the account did not exist and i was paying 5 dollars a month to be a member and i spent 50 dollars and lost my account. that is messed up.
i called the automative phone system twice to get a month subscription on runescape n never recieved the month i payeed for
As have I via mobile, payed the subcription but never got it
that account took me 4 years to build up and because you wont do anything to get it back i wont be keeping my membership
very pissed off YOU dont even try to help your dedicated account holders and because of that you are not getting my 6 bucks a month until i get my acct back
my account was stolen i gave you information that only the account holder would know and because i cant remember my exact start date 4 years ago you denied my appeal wtf i just got membership again 2 days before and if you dont fix this no one is going to put up with this ### and you will lose your business i used to love this game more than youll ever know and theres no way im starting a new account
o and one other theyng it would be really nice if you could lover the prizes and make a better way to make money it takes me 4 hours to make 200k! and i saw a party hat that does not do anything but to look nice on your head and it costs over 400m!
what´s wrong With You Jagex.
ok you know what Rs if you want to make ppl happy you have to listen to them but if you don't you will in the end lose all of them give oss what we want you Comunist Bastart.
Stolen character
I have had this account for over 6 to 7 years and now i can no longer get my character back and jagex didn't do nothing to stop theses thief's one thing i promise from now onone that i know or myself included will no longer play runescape for the rest of our lifes. too much time i spent on leveling this guy and someone just comes and steals my character. Tast3F3ar aka tank11990.
Player mod
hi ive recently been (cyber bullied) by one of Jagex Ltd player moderators, he threatened to mute/ ban me for telling him to read the rules. he was group abusing me calling me silly, stupid things. also laughed at my spelling after i said i was dislesic. his name is (Skype) he also muted another guy there (bar00bar00) for lighting a fire in the game, he is abusing his pmod powers and i would appreciate imidiate action within 14day and that you would let me know via email when you have done so. if i do not hear anyhing within 14 days i will seek legal advice on the (cyber bullying) matter. internet bullying is 0 tollerance in my book.
i have submited a report through the runescape game. i would appreciate if looked into the matter, he is your employe and your responsability. I WILL take this matter thurther if i have to.
thanks for reading
bigeasy.
MY account keemo905 got banned due to an accusation of "macroing" I have never used a bot, nor will i ever use one. I was at the fishing guild sick at home with all my chats off, i ran to the bank, then got the ban.
Outright fraud
Jagex recently came out with a game play mode called Ironman on their game Runescape. The idea behind Ironman is that there would be no trading what-so-ever and the player would have to do all of their own work. Again, the very first thing that you see listed on their page about the Ironman mode is a statement that says that there will be no trading. When you purchase the game to play in the Ironman mode and start on your way, you soon discover that they lied to you and you still have to team up with another player and trade items with them to complete two different quests. Those quests are parts of huge story lines that you can not continue in without them and they also grant access to areas and abilities to obtain and use items in the game that you can not do without those quests.
the version of runescape where you could just log on, go to the wild, and kill people, was way better.
they made a bunch of strange updates, and they recently upgraded graphics so I can't even play the game anymore
My Grandmother used her credit card to buy me membership on my runescape account. It charged to her account but I still don't have membership. Can you please fix this problem Jagex.
buy runescape gold, powerleveling, account, items, equipment, go to usfine.com
with my account spelling mistakes will happen sorry it says i don't have something when i'
m looking at the ###ing thing i mean what the ###
My Complaint is my player lovemegirl67 can't talk
There is a player in runescape that cheated the system by gaining levels. Also, by getting lots of money and I would prefer it if he was to get banned. The player name is zezima.
i mean u keep your 3 most expenscive items
Sorry i made some spelling mistakes make the wilderness like bounty hunter except when you die you don't lose any items
Another complaint is fight in wildy can be like a massive bounty hunter except when u die u keep your 3 most expencive iteams
I think that Runescape would be alot better if we were allowed to fight eachother in the wilderness if you can because i see ppl complaining that their should be no reverants and fight in the wilderness
Jagex - Banned
Been wrongfully banned for well over a year now. Tried emailing them several times but they simply ignore it or just say nothing will ever be done about it. I cant believe they would do this to someone who has been buying membership on several accounts for years now. Login name: Goldking2000 For anyone who would be interested.
Read full review of Jagex and 4 commentsScammers
was hunting revenants in wildy and this mage keeps on attacking me but a manage to get away, each time i change worlds he keeps finding me, turned out that the guy i was chilling with was working with him to trap me, kill me and take all my dragon armor, i made a report under scamming but that wont replace the full set of dragon armor
The complaint has been investigated and resolved to the customer’s satisfaction.
There are so many people botting on runescape, I know alot of people who have cancelled their accounts because of it and i'm considering it also. Its not fair why should i play legally and level up how the game is suppose to play, but then get killed by a player whos been botting. They do nothing about reports about botting which is like a slap in the face, jagex needs to step it up again there losing customers by the day
hi, my account got most of its stats reseted today and i understand why but what i dont understand is how u reset almost all of my stats i only botted two of my stats and u only reset one of the two stats now ill tell u what u fuc'in jakey wankers why dont u get ur facts right before u start making misstakes dicks ?
The Is So Gay This Person Called Ryan ###ing Carrol Keeps stealing my account hes takin it like 4 times now and in geting ###in pissed i want him to leave my account alone
and then when i want to recover back it keeps say denied for ### sake jagex get your security sorted out
i have to pay 10 bucks for this ### and its a waste of ###in time
Im purrange1666
I am upset becouse I am trying to play runescape but they will not let me change my email. I got a new email and they will not let me change it. Now, I get no emails. They need to let me change it.
im am stuck in the abitlity course and im am pissed i have been there for 3 days now!my level is too low to get out alive and i dont want to teleport out so i spent my hard earned gp to be trapped in a small area.
My Boyfriend Would Always Choose That SCAM over me and he would spend all his money on that and we grew apart :, [ he told me that i wasnt good enough ! I LOVED HIM! and now its all gone thanks to that brain washing machine!
I accedently locked my account. i filled out all the bull ### forums and you said it'll be done in 1 hour. ITS BEEN FIVE ###ING DAYS.
Your only way out is teleport buddy. Unfortunately...
You broke the rules of the game and you deserve what you get. I hope they delete your account.
How come he said you weren't good enough? I'm very sorry you went through that. But in the end you know he wasn't worth it and you deserve better.
Runescape
im a f2p player on the game runescape and recent updates have nerfed combat for f2p substantially. F2p players are sick of being forced to buy membership and spins of squeal of fortune and should release some more npcs and more locations for f2p as long as higher weapons and armour.
give f2p some dragons equipment and more bosses
The complaint has been investigated and resolved to the customer’s satisfaction.
i got a friend on runescape and it took him awhile to recognize the account and now when we try to add each other it says we are unknown players when we were clearly on cause we were on the phone 6 hours helping him set up his account. my user name is tilea dupre and his is kyimerwill.. can u help us with this i just want to help my friend .im a veteren player and can guide him if he needs it. ty
i like to play runescape but now i can't play it! it is bcoz of jagex upgrading the runescape n my laptop got a problem to load it...
i had tried so many times to re loaded it but it stil can't work. pls, i really want to play runescape so much... help me to fix the problem that i've face... jagex, pls do something to let me play runescape...
i was to the wilds and was attacked by a reverant whick i normaly could defeat but my player would not respond i couldnt eat or do anything I died
when i came back mhy player would do n othing but roun aroiund in circles i lost 9 million i want thbis issue fixed and my lost items replaced now
Why the f**k did u take out wildy and put in tht f*****g gay s**t PVP. it is the gayest thing i have ever seen. i have been playing runescape for 2 years and now im probably gonna quit runescape cause of this gay a*s s**t. thank very much f*****s hope u consider puting back wildy
Try the tech site, the faq's, the tech help forums, or any hundred of other ways of fixing the problem. Or play it in the low-res mode, its still available.
I no! its so unfair those b***h's and b*****d's better fix up! im on it and i cant get our of da tutorial!
How come i can not type my own messages on runescape p.s please fix it
Hack
I am appalled at the lack of help given to users when their account has been hacked and all of their earnings on the game are taken away. I have spent many years playing runescape and yesterday I fell victim to a hacker who broke into my account and transferred all of my items to another character, its not like jagex don't keep a log of these doings! I really don't understand when I pay £5 a month they allow this to continue! I wouldn't be so angry if they would provide some kind of compensation, I mean is it that hard to give a user their funds back? its only fake money in a game for crying out loud!
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer support
Okay, so for the past few days I've been trying to recover the first account I ever made back in 2002 or so. His name was Rogan_Spawn. I've had him for years and I've lost or forgotten some of the emails, codes, and dates and stuff like that jagex asks for when recovering an account. I paid for membership though, about year's worth with MY CREDIT CARD. When I quit for a while, I forgot to cancel membership on my account. When I noticed it on my bank statements, I had trouble getting it cancelled because somebody hacked my account. I had to go through my bank (US bank) twice to cancel it from there. Anyway, I've been trying to recover Rogan_Spawn so I can play him again. But even with providing the credit card information used to pay for it's membership, Jagex has not helped me AT ALL. In fact, they straight up told me to go away:
"Having investigated the account, I can confirm that you are not the creator, so I ask that you please stop attempting to recover it. "
This is so ridiculous. I have been playing on Rogan_Spawn for YEARS and I DID create him. He was the first one I ever made. I know it's hard to prove that I did but for christ's sake I'm giving them all I can and they don't even want to try? I am very very disappointed. The automation system they use is TOTALLY flawed. Person to person account recovery and manual account history research is of very low importance to them.
Rogan Spawn! I am in 100% agreement with you and am prepared to take legal action against Jagex as I do have proof of credit card/debit card used in recovery, I however didn't make it quite as far as you did in the process because of the fact that I can't come up with the e-mail used to create the account, I am well aware that these "policies" that Jagex uses to "protect account's" is frustrating to users which is why I'm on this forum.
Whoever is deciding what course the game should take is caused the problems. As Jagex knows, in an attempt "to do the right thing" They actually did the wrong thing back in 2010 when they started a new style of game play. Many users quit playing because of the trade schemes as well as the GE and the new wild rules, trade cap, and a whole host of other reasons. I was one of those players who quit playing back then. MY assumption is, that in an attempt to make things better as well as bring more revenue and players back, RS decided to bring back the old game play which is I also wanted to get back into the game since I enjoyed the classic style of play.
They took a fun game and ruined it for a-lot of people, I created my account in 2004, I'm quite sure the e-mail I used either no longer exists or if it does I have no memory of what it would be. However the fact that Jagex refuses to work further with people who actually are the true creaters of an account is ###ing insensitive to business as well as to customers. In the real world ie., If you cannot access your bank account because you don't have your account # the banks will further work with you to verify your information and make sure you are the person that is the true owner of the account.
Now runescapes e-mail recovery system may work for a majority of the players that are newer, and who started there accounts with e-mails, but for us who are older players the e-mails used in my own case were from my childhood seeing as how my account is probably about 7 years old now and runescape has been in the back of my mind until recently. SO, Here is all I that I request of you people, that you either come up with some kind of option where users can write a letter of request (this is how banks work, I do work for a bank) /email basically requesting special review of information provided by the requester. Working for a bank I understand also how flawed a computer system can because it deals in absolutes. Just because a computer system tells us that we aren't the true user doesn't mean that. So as the true owner of the account Pkinkingjr, I am prepared to provide old credit card info as to where I billed my memberships when I was a major Runescaper, I am prepared to even give some older passwords as well as IP Address of the logged computer... SO thank you for your time in reading this message, if you have made it to the end. Once again RS I ask that you do this only because I like the classic Rs and it is the most fun game I had played back in middle school. I would like to make my account a member again to finish 99 fishing at fishing guild where-as I left off at either 91 or 92 fishing, I would like to bring my business to Jagex but will play league of legends if I do not get the account back.
- Jared/ Pkinkingjr
Banning of account
I was casually playing runescape, when a person who claimed to be a runescape monitor called "monitor Paul" told me that someone named punisher02 filed a complaint about me "hacking" his account and stealing money and items. Paul questioned me about it and said that he is the JagexBannung technician and that he needed proof that I didn't hack his account.bor else he was going to have to ban me. Even though Paul said that punisher02 evidence looked fake (screenshots) he said that he had to check the "mainframe" to see my past communication with punisher02 (wihich I have never spoken to). Paul said that the "mainframe" was down and that he couldn't check so he had to ban me Immediatly, the only way for me to prove was for me to give Paul my password so he could check my history or what ever. I let Paul access my acount "shadowsart" he said it would only take 1 or 2 minutes . 10 minutes passed, so me and my friend logged onto his account "famagusta07" so we could check if Paul was still on shadowsart (my account) . He said my history was clean, at that point punisher02 messages famagusta07 and said that "it worked I can't believe my fake complaint worked!" and I told paul and he once again asked me to give him famagusta07 password so he could check his history since I had access to it. He said it would take 2 minutes. Again 10imutes later me and my other friend logged onto runescape and say that both shadowsart and famagusta07 were logged on by paul . And now he is askin for our password AGAIN. A third time. I would like to have all three accounts back to normal and has Paul and punisher02 banned from JagexBannung for causing this mess . I got back on and he stole everything and hacked all three accounts . Monitor Paul stole my shadowsart account and famagusta07
The complaint has been investigated and resolved to the customer’s satisfaction.
Unjustified banning of dooodlebrain account
We made an account back in July of 2008 to play online. On September 21, 2011 they banned the account. They stated it was Maroing, using a third party software. I asked for proof and they could not give any. It's a disgrace that they can get away with banning an acount that I worked so hard on for 3.5 years. They need to show any proof if they have, which we know there is none. I'm asking for justice and the clearing of my name. They are very disrespectful people and they need to be monitored for their ethics.
To deliberately ban a free players account for doing absolutely nothing wrong is absurd. Then asking for their so called evidence and they won't even produce it. Companies like them need to answer to their crimes
The complaint has been investigated and resolved to the customer’s satisfaction.
Permanent banned account dooodlebrain
After being a devoted and faithful player on runescape for over three years, they banned my account dooodlebrain for supposedly macroing. They were not able to show proof, because I am innocent! I can guarantee you they have no way of detecting a botting system and I am living proof of that. Because I never used one and they accused me of using one. I have filed an appeal which has been pending now for almost seven months and it's because I was a high level free to play player. I have written to them on several occasions and have gotten no where. They make it very difficult to contact them. After months of frustration and trying to prove my innocence, I am still waiting for them to reinstate my account. They want me to make another one. Why bother, for them to just ban the next one without cause. I worked very hard in building an account and not to mention a friends list. My account was a level 125 with a lot of items and money on it. They took it away for no reason but their own selfishness, due to the fact I refuse to pay to be a member. Companies like them should be banned from online gaming.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unprecedented account banning
After being a devoted and faithful player on runescape for over three years, they banned my account dooodlebrain for supposedly macroing. They were not able to show proof, which I can guarantee you they have no way of detecting a botting system and I am living proof of that. Because I never used one and they accused me of using one. I have filed an appeal which has been pending now for almost seven months and it's because I was a high level free to play player. I have written to them on several occasions and have gotten no where. They make it very difficult to contact them. After months of frustration and trying to prove my innocence, I am still waiting for them to reinstate my account. They want me to make another one. Why bother, for them to just ban the next one without cause. I worked very hard in building an account and not to mention a friends list. My account was a level 125 with a lot of items and money on it. They took it away for no reason but their own selfishness, due to the fact I refuse to play to be a member. Companies like them should be banned from online gaming.
The complaint has been investigated and resolved to the customer’s satisfaction.
Runescape offers underage gambling
This game is now allowing spending real money to buy spins for a chance at winning an in game item on their new Squeal of Fortune. The Jagex staff have stated that this is not gambling because you always win something.
The target audience for this game are teenage boys. Many parents have input their credit card information to maintain continued membership for their child. However, the child can automatically buy up to 200 us dollars worth of spins per day without having to re enter any details.
In my state of North Carolina it is illegal for anyone under the age of 18 to play in any game of chance not related to skill. In many other states online gambling is prohibited period.
So, shouldn't they either remove the Squeal of Fortune or deny access to those living in areas where online gambling is prohibited and to those under the legal gambling age?
It is morally wrong even if it is found to be legally right.
Many may argue that the things you do in the game are morally wrong, but they are not real. The character is not actually, stealing and killing. But, when they added the buyable chances of a carnival type game it is really gambling.
Okay, so underage and the definition of what constitutes as gambling is indeed a very gray area. It is still corrupt to stoop to adding these flashing lights and whistles to entice kids to buy more spins though.
They did however add an additional security measure, where the security pin of your cc has to be entered before you buy more spins, but how many had already spent loads before this was implemented?
I don't care what the legal or internet definition of gambling is, this is just wrong in my eyes period.
Spam from jagex
I keep getting daily spam from Jagex. 4 to 5 mails per day. i just went to look up their webpage to see if i could contact them but they choose to reply with automatic emails only. i have never visited their website before today, i have never played their game, nor do i use the recieving inbox for anything but work. i have seperate email-accounts for newsletters and forums.
i have NOTHING from Jagex never even went on their website. i only play games on Steam and Origin and those are both on gmail. i have NEVER used the emailaddress that i get their spam on for webbased stuff. i only contact relatives and clients with it. how does that hacker/scammer even get a hold of my email? my security checks out there are no leaks.
Mod_Harriet,
I am supprised to see a jegex employee actualy looks here. I mentioned on other jagex/runescape posts about needing help from you guys before on my account but your site is hard to navigate and not user friendly.
about what Mod mentioned some stam/origen pages have embeded viruses. you look at a game for what it is and bingo virused. then they see what you use for email and there you go. even with my anti virus firewalls i still get new viruses that it doesnt know exist yet.
Hey
Sorry to hear you have been having problems with Spam emails. If you have received emails which appear to be from Jagex they are likely phishing emails designed to steal RuneScape account details and are not from us. Phishers usually bulk-send emails to a list of randomly generated or purchased email addresses in the hopes that they will “get lucky” and find someone to whom their email appears relevant.
To avoid seeing them in future I would recommend that mark these emails as “Spam” or “Junk” in your email spam filter. Alternatively, you can forward one of them to your email provider as a “Phishing Scam” and they should be blocked.
In future, if you need more help in regards to these kind of emails or have another query, please feel free to contact us at accounthelp@jagex.com.
Thank you
Mod Harriet
Account Help Team
Jagex
accounthelp@jagex.com
you are a member of a steam/origen webpage correct?
I get emails from them too but unlike you i get them cause it was my game email. i broke off ties with them after they shafd me from my account by not returning it to me just cause the passwords i had on my file were wrong.
now in answer to the emails sent to your work email. it is a scam/hacker email trying to steal your account. i know cause my world of warcraft email is aol not hotmail and they sen it to my hotmail.
Most discussed complaints
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