SUBMIT A COMPLAINT

Rui / holiday stay week of 12/8

1 Morocco

Below is a series of emails sent prior to and whilst we stayed at the above hotel.

I didn't get a reply regarding the room... which I must say was pretty woeful for a 4 star hotel and like I said if that was a nice room, I would hate to see a not so nice one!!!
Something special at dinner would have been s nice gesture... but nothing at all...

I didn't receive any reply or even an acknowledgement from the manager.

I never received price list for the spa.

To say I was very disappointed is an understatement. It has seriously let me think that I will have to reconsider staying at a Rui hotel again.

EMAILS:
*Am I going to get a reply from my last email???

Sent from my iPhone

On 12 Aug 2018, at 17:59, MARV wrote:

*Urgent*
The manager

I write with reference to my previous emails about my wedding anniversary on the 12/8...
To which the reply said We would get a nice room...
Well if room 371 is a nice room, I would like to see what a normal room looks like!! Extremely upset...

To say I am very disappointed is an under statement and I will surely be writing a complaint to your head office

A very unhappy client...

Regards
Mrs M Gardener

Sent from my iPhone

On 10 Aug 2018, at 12:02, MARV wrote:

Dear sir,
This is now the 3rd time that I have emailed requesting a price list for the Spa...
To date I am yet to receive it! Is this the type of service that I can expect when I arrive???

A very annoyed customer already!!!

Please arrange the price list to be sent today as I want to budget for my holiday...

Regards
Mrs M Gardener

Sent from my iPhone

On 1 Aug 2018, at 12:32, Reception Hotel Riu Tikida Garden wrote:

hello,
unortunately we don't have a transfer Airport-hotel. Taxis arae avialable at the Airport at about 150 dhs a way and I will transfer ypur mail to the spa center so as to provide you with the price list.
best regards
fouad

Reception Hotel Riu Tikida Garden
Réception
Hôtel Riu Tikida Garden
(+212) [protected]
www.riu.com / www.riuplaza.com

[protected]:18 GMT+01:00 MARV :
In to response to your reply... ain't all the room nice???
Getting a little worried about this holiday...

On another note...
1. Is there a free transfer to and from airport as advised by joining the loyalty programme.
2. Is it possible for you to send me a price list for the spa

Regards
Mrs M Gardener

Sent from my iPhone

On 26 Jun 2018, at 14:11, Reception Hotel Riu Tikida Garden wrote:

you will be given a nice room.

Reception Hotel Riu Tikida Garden
Réception
Hôtel Riu Tikida Garden
(+212) [protected]
www.riu.com / www.riuplaza.com

[protected]:22 GMT+01:00 MARV :
Thank you for the advise.
You didn't answer the question re my wedding Anniversary?

Regards
MARV

Sent from my iPhone

On 26 Jun 2018, at 12:24, Reception Hotel Riu Tikida Garden wrote:

hello
many thanks for having chosen our hotel to spend you next holidays and taxis are available at the Airport at about 150 dhs a way.
best regards
fouad

Reception Hotel Riu Tikida Garden
Réception
Hôtel Riu Tikida Garden
(+212) [protected]
www.riu.com / www.riuplaza.com

[protected]:12 GMT+01:00 MARV :
Good Morning,
Re booking:
Firstly can you recommend or book transfer between the airport and your hotel please.

Also the day we arrive is our wedding anniversary. Is there anything special you can provide as a surprise for my husband?

Thanking you in advance
Mrs Marv Gardener

Sent from my iPhone

RIU Hotels & Resorts
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This e-mail and its attachments, if any, are confidential and may be legally privileged. If you have received it in error, you are on notice of this status. Please do not copy or use it for any other purpose or disclose its contents to any other person: to do so could be a breach of confidence. You may contact us at +[protected] or at sender's e-mail address.

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RIU Hotels & Resorts
Facebook Twitter Instagram Youtube Pinterest
This e-mail and its attachments, if any, are confidential and may be legally privileged. If you have received it in error, you are on notice of this status. Please do not copy or use it for any other purpose or disclose its contents to any other person: to do so could be a breach of confidence. You may contact us at +[protected] or at sender's e-mail address.

naturefriendlybilling Please, consider the environment before printing this email.

RIU Hotels & Resorts
Facebook Twitter Instagram Youtube Pinterest
This e-mail and its attachments, if any, are confidential and may be legally privileged. If you have received it in error, you are on notice of this status. Please do not copy or use it for any other purpose or disclose its contents to any other person: to do so could be a breach of confidence. You may contact us at +[protected] or at sender's e-mail address.

naturefriendlybilling Please, consider the environment before printing this email.

Ma
Sep 20, 2018

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