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Rugs USA / rug return

8 Santa Fe Way, Cranbury, NJ, United States
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I need to return a rug. I was on hold twice for well over an hour and both times disconnected. I then dialed option one for sales. Finally spoke with someone. They said you have to call in to request a return. They said they would send me an email. That took 24 hours. I wanted to purchase a return label from them. You have to order that online and then wait for them to send it to you. They only give you a 7 day window to return once the return is authorized. You can't talk to anyone unless you have a min of 30 min to stay on hold, and yes they will disconnect you! The WORST customer service I have ever encountered.

Re
Dec 11, 2015

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