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Rugs USA Customer Service Phone, Email, Contacts

Rugs USA
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www.rugsusa.com
www.rugsusa.com

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2.8 49 Reviews 41 Complaints
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Rugs USA complaints 41

Resolved “Terrible quality and customer service” Resolved “Poor customer service - slow refund” Resolved “Difficult to get refund” Resolved “Poor return process” Resolved “item was never delivered” Resolved “Force you to pay for something you don't...” Resolved “Wrong rug, won't ship return label” Resolved “Never received product. Pathetic exuse for...” Resolved “No delivery and awful customer service” Resolved “Will Not Ship Product”
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Rugs USA Shipped wrong product – won't respond

Placed an order on 6/23 for 2 rugs. Both rugs received on 7/2 incorrectly - one was the wrong size and both were the wrong color. Sent two emails to customer service -no reply. Spoke by phone with a rep was told I had to send an email to returns department with digital photos of the rugs and it would take 5 days for a reply. No response after 7 days. Spoke with a rep via LiveChat and was told that returns dept sent me and email (they did not) that the rugs design was correct - however that was not the problem - the color and sizes were wrong. Oops, sorry for the misunderstanding they told me. Please resend the digital photos and it will take 5-8 days to hear back from the manufacturer who shipped the rugs. 5 days later - no response. Followed up with rep she said wait longer - it could be up to 8 days. Sent multiple emails to rep after 10 days and I am no longer getting a response. They have my money, I have two incorrect rugs. They will not respond. Check their record on Better Business Bureau and reviews online. This company has a horrible record.

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About Rugs USA

Screenshot Rugs USA
Rugs USA is an online retailer specializing in a wide variety of rugs and home decor. They offer an extensive selection of styles, including contemporary, traditional, and transitional designs. Customers can shop by size, color, or theme to find the perfect rug for their space. The company also provides rug pads and lighting options to complement their primary product line.

Rugs USA Customer Reviews Overview

Rugs USA is an online retailer specializing in a wide variety of rugs and home decor. They offer an extensive selection of styles, including contemporary, traditional, outdoor, and shag rugs, catering to diverse tastes and home aesthetics. Customers can browse and purchase rugs in various sizes, colors, and patterns to suit their space requirements. The company provides tools like a virtual room designer and filters to help shoppers find their ideal rug. Rugs USA also offers free shipping within the United States, adding convenience for online shoppers.
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Overview of Rugs USA complaint handling

Rugs USA reviews first appeared on Complaints Board on Jul 23, 2008. The latest review Quality Rugs with Excellent Customer Service was posted on Mar 27, 2024. The latest complaint Terrible quality and customer service was resolved on Aug 18, 2014. Rugs USA has an average consumer rating of 3 stars from 49 reviews. Rugs USA has resolved 15 complaints.
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  1. Rugs USA contacts

  2. Rugs USA phone numbers
    +1 (609) 447-4515
    +1 (609) 447-4515
    Click up if you have successfully reached Rugs USA by calling +1 (609) 447-4515 phone number 0 0 users reported that they have successfully reached Rugs USA by calling +1 (609) 447-4515 phone number Click up if you have UNsuccessfully reached Rugs USA by calling +1 (609) 447-4515 phone number 0 0 users reported that they have UNsuccessfully reached Rugs USA by calling +1 (609) 447-4515 phone number
    +1 (800) 982-7210
    +1 (800) 982-7210
    Click up if you have successfully reached Rugs USA by calling +1 (800) 982-7210 phone number 0 0 users reported that they have successfully reached Rugs USA by calling +1 (800) 982-7210 phone number Click up if you have UNsuccessfully reached Rugs USA by calling +1 (800) 982-7210 phone number 0 0 users reported that they have UNsuccessfully reached Rugs USA by calling +1 (800) 982-7210 phone number
  3. Rugs USA emails
  4. Rugs USA address
    8 Santa Fe Way, Cranbury, New Jersey, 08512, United States
  5. Rugs USA social media
Rugs USA Category
Rugs USA is related to the Rugs and Carpets category.

Recent comments about Rugs USA company

23 days no rug no refund
1
Hi Jeff, Thank you so much for your review. I am so sorry to hear...
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