Rue La La
reviews and complaints

I ordered three items order number [protected] and never received them. Customer care keeps telling me different stories and keep pushing to wait additional 3-5 days which have passed and still no resolution. Last customer service, Waquilla, just rudely terminated the chat after I asked a few more questions requesting a full refund.

send me wrong cord to charge system...I cannot not get help to get right cord to charge and use sonic therapy please help [protected]@msn.com the cord u send me will not even use electric and part wont fit either end of sonic I do not think I am asking ti much to use sonic therapy why I bought it PLEASE SEND me corfd to use Thanks [protected]@msn.com

I bought a splendid pearl necklace 2.3-6mm freshwater in September 2020. I was not happy with the purchase so I returned the merchandise the same week it was delivered. I got an email confirmation that the necklace was received in September 2020. It has been over a month and Rue La La has not credited my account for the refund. The order number is 1111081782.

I placed an order on 7/22 for a bracelet I saw on the wendy williams show... After 2 days of not being able to track it,... I did "live chat"... Where I was informed my order got cancelled. No1 can tell me why! They charged my debit card for it tho! 2 days later now and still no call or email from them. This is the first and last time I will ever order from this site. Instead of telling me why they cancelled it,.. They keep saying "ull get your money back in 3-5 days!" what? As if its no big deal! Whos asking for my money back? I want my damn item... How disgusting!

Ruelala will only keep postponing the refund date and NEVER actually refunds you.

Ordered on April 7, 2019
Order #[protected]

There should be a total refund of $64.17 for Order #[protected] but they said they will only refund me $38.50 instead of full payment for an undelivered order. And they don't even refund me after a month.
They are like a company of scammers, beware everyone!

If there is still no respond and refund to me, I will keep posting you everywhere!

Avoid this site at any expense!
They used to go by: ideeli (just search online, they ripped off over 1000 of clients and changed names to ruelala)
I made a mistake of purchasing 4 watches, 2 were inexpensive for gifts and 2 were expensive for me and my husband.
Well when they arrived, we did not like them at all, they were really cheap looking (the expensive ones, the inexpensiveones were suitable for gifts).
So we send them back with the return label and about 10 days later noticed an alert from my bank that I received two debits. So I logged on to see two debits for $69 (the cost of the gift watches) not the $1150 (each) for the ones we returned.
So I contacted their customer service, assuming they had made some mistake and they state "no, sorry, you returned the inexpensive ones..)
So I answered, is that right? Thats why I have the 2 gifts in my position right now, would you like for me to send you a picture of them? In which they said they will have a manger call me back, its been 45 days of just getting the run around and I have yet to get my money
Big scam, avoid, avoid, avoid!

I've never even ordered from them. But I get 5 emails a day from them. I can't stop the emails. I've clicked on unsubscribe. I've called them. I've emailed them. I've provided them with the emails they sent. I've waited the ridiculous 10 days to get off the mailing list each time. But yet... I still get SPAM from them. Had it been 1 or 2 emails a week... I'd just set up a filter. But this is entirely unacceptable. I would NEVER recommend them to anyone. In fact, I'm going to warn as many people as I can about them.

I would like to start with blaming. They promised to deliver my order by the beginning of October, but my order never arrived.
Now here's my advice for everyone who's going to order from them: don't! Well, this advice is not for those who like to wait forever and doesn't care whether items arrive or not. Then yes, this store is for you, guys.
But speaking without joking, you should stay away. Horrible!

So disappointed with them. I ordered an item 500 dollars worth. Unfortunately, its quality leaves much to be desired. It broke after several times of using. I didn't do absolutely anything to break it, I was wearing it carefully.
Judging by the way how it was torn I can say it wasn't my fault. Clearly, it was a manufacturer's fault. The customer service refused to do anything at all. They didn't even listen to me carefully, clearly, they were busy with their own things.
Bad place for shopping, a small period warranty, not customer focused service. And a bad quality, of course.

Bought a shirt from them which never arrived. I tried to get my money back but every time when I tried I failed. RueLaLa was customer unfriendly and they treated me with disrespect, they refused to refund my money and told me to wait for my order. I have been waiting for over a month and nothing.
I will not give up, I will try to resolve the matter by talking to them and also I have that there will be some kind of response to my reviews.
I can say only one thing - RueLaLa is a bad company. I decided to try them because there was quite a lot of good reviews, but now I think that all these reviews were written by someone from RueLaLa. Avoid!

I decided to order a bag from this website RueLaLa because I really liked the prices and their products looked nice. When I found RueLaLa website there was a screen offering me a %70 discount. That seemed like a great deal so I entered my email address and received a discount code.
When I made my order I applied the discount but they still charged the full price. I contacted RueLaLa and they said that discount was suitable only for few specific products. That's great, but why wasn't that mentioned anywhere? There was no information about that! They refused to cancel my order and there was no way to get a refund! I am appalled and disgusted! Total bait and switch!

Purchased two items from RueLaLa website and received only one. When I contacted customer service they said that they'll check on my order and promised to contact me back later. When they contacted me their rep said that according to their information I was sent two items. I explained again, that in the package there was only one item. But the only thing they said was that I need to check again. The worst service ever! RueLaLa did not really care!

I have returned several items which I did not like. Before sending every back I contacted RueLaLa customer care service and asked them if it was possible to get a refund and they said yes.
When they received the items they said that refund was not possible. They told that everything was dirty and already used, but I never even tried anything on!
Then I contacted PayPal and asked them for help. Later PayPal rep said that RueLaLa wanted to get my credit card details.
I'm still waiting for my refund!

About a month ago I purchased two pairs of Ugg boots from RueLaLa. I did receive the boots but the quality was way off. After a few wearings the side seam of one of the boots began to split. Clearly this was a manufacturing problem, so I contacted customer service and provided some pictures. Their rep said that they could not do anything because the product has been worn. These boots have possibly been worn three times and the defect only became apparent due to usage. These people are dishonest and do not honor their own warranty! I'm very disappointed that I wasted my money on junk!

I recently placed an item to a favorites list, but later I received a message from my bank that my credit card was charged. They actually stole $1000 from me! I contacted the customer support and explained that I never ordered anything, but I was told that the watch is already packaged and ready to ship. I asked them to cancel the order, but was told that I was impossible. It had only been an hour since the order was placed yet they could not or would not do anything! I was just thinking of buying the watch, but I was not sure about that. In the end I did receive it, but I wasn't happy at all.

Several months ago I purchased a bag from RueLaLa. The bag itself looked great, quality was fantastic and it was in perfect condition. But something was strange about it, so I did a research and it turned out to be fake! It was not the real Prada bag as it was written on their website. I contacted customer service and their rep told me she would call me back later. Few days later I called them again and was told they wouldn't be able to accept my return because of the time frame. They sold me a fake bag and I just wanted my money back! I paid $900, because I wanted a real Prada bag! They refused to give me a refund, because it was a "used" bag. Well, if it is necessary I will take this to the next level! if it is necessary! This horrible website should be shut down for selling false merchandise!

dress came to late for engagement, i called and said wanted to return item and was told could not i was not able to use the item and very unhappy with the product, i was told they would not give a credit for the product that has not been WORN at all . the service was terrible from repersentative in trying to see what i could do for something to be done none the leason is not shop online to such places and go to stores that you can make returns at. so long rue lala to a loyal customer that had been with youll since 2011 no more . im lodging my complaint with my bank as well customer remember place cant stay in business unless they have customer like us .

I booked a ski trip months ago and have been on the lookout for winter sales on RueLaLa to purchase ski equipment. Just within the appropriate timeframe, I find a sale on RueLaLa and purchase a helmet receiving a confirmation email. Two days later, I receive an email saying, "opps...the order has been cancelled" without offering any explanation other than that they made a mistake. I immediately emailed the concierge and requested to be called immediately and explaining how I had passed up other deals relying on my purchase and demanded a telephone call. I received an EMAIL response saying that they value me as a customer but did not answer my questions or contact me in person as requested. I sent another email asking for a supervisor contact information and requesting my pending purchases be cancelled. In response, I received ANOTHER email response saying that someone will be in touch with me in 2 days! In the meantime, my order shipped. I am so dissatisfied with how this situation has been handled that I vow to stop using the site and will tell all my friends about the terrible experience.

I placed an order for 1 decorative plate only to receive Elena's from Miami Beach with 3 fragile items! It came in a giant box. When I called customer service, the woman said she would send a return label. I live in NYC. I am not carrying a huge box with fragile items onto the subway to get to the post office. So she offered to have UPS come by. Well, I live in an apt building and will most likely be at work. Does she offer me anything for this inconvenience? No. I had to ask her. I am the lucky recipient of a $10 credit toward my next order. I don't trust their shipping, so doubt I will ever order from them again.

I am done with Rue La La. I ordered a pair of King size sheets from Cuddledown for a Christmas present. They shipped sheets that were a Full size which wasn't discovered until after they were given at Christmas. Rue La La will not contact Cuddledown to replace the sheets. There are too many other flash sale sites to be bothered with their nonsense.