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Rue La La Customer Service Phone, Email, Contacts

Rue La La
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1.7 62 Reviews

Rue La La Complaints Summary

7 Resolved
48 Unresolved
Our verdict: With Rue La La's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Rue La La reviews & complaints 62

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L
6:50 am EDT

Rue La La Rue LaLa's order process is deceptive

Rue LaLa's order process is deceptive. When I ordered the sofa described below, their order process said it would be delivered by 2 August. I then received a confirmation of this estimated delivery date below.

I called today to find out why my sofa did not arrive today. I was told by their representative that she could not tell me when it would ship. She further added that it would take three to five business days to discover when it would ship, and the response would not guarantee a ship date any time in the near future.

I told her that this is not what the RueLaLa site indicated when I ordered the sofa, or what was indicated in the order confirmation email. I told her I wish to cancel my order. She told me that if the sofa will ship in the next two to three days (not business days) it would not be possible to cancel.

I don't understand how a cancellation takes two to three days but a response from the manufacturer about shipping takes three to five business days. There is something very deceptive about her answers.

I can't recommend ordering from this flash sale site.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Aug 03, 2012 6:55 am EDT
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We're so sorry for the frustration and can't apologize enough. Our Corporate Office is aware of your situation - and will be reaching out via Private Message to see how we can make this right.

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L
5:52 am EDT

Rue La La If you can't deliver, don't run shopping website

They suck! One of my orders got canceled for "technical problems", two of my orders failed delivery after one month of my payment. I was looking forward for that package and was so disappointed. After I complaint these to the staff. They did nothing but saying "I am so sorry to hear that and I can imagine your disappointment". Are you kidding me? Then I am sorry when you run out of business in the future! IF YOU CAN'T DELIVER, DON'T RUN SHOPPING WEBSITE!

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Rue La La Concierge
Rue La La Concierge
Boston, US
Jul 31, 2012 9:33 am EDT
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We're so sorry to hear about your experience and completely understand your frustration. We'll be reaching out to you via Private Message to see how we can make this right.

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R
7:10 am EDT

Rue La La Avoid this fraudsters at all costs

I ordered ruelalavegas card travel from them and suppose to get 250$ value when booking vegas hotel while i only have to pay 150. Ended up being scammed b/c i ended up paying the 150$ for the card, plus full amount for the hotel. They tell you they will refund you the 250 within 3 weeks but they have no contact info or terms of condition or anything on their website. the phone number emailed to you with the booking summary is just the number of price line and when you call... they won't have any idea about the rebate.

I've contacted ruelala directly with this issue... its been almost 2 month now... still no sign of rebate or neither will they do a refund to my original 150$ purchase.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Jul 10, 2012 5:32 am EDT
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I'm so sorry to hear about your Rue La La experience (and for the delay with your refund). We never want our Members to feel like this. I've reached out to you directly via private message to see how we can help!

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J
7:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rue La La Order placed almost 2 months ago, still &processing&

I have been a loyal shopper of RueLaLa.com for about a year now, and overall it's been a pleasant experience except for this ONE order. I ordered a pair of New Balance running tights on 4/20/12. It is now 6/11/12 and, after contacting their CS twice (5/16 and 6/6), I have not received the order, a refund, no offer to credit my account for anything, and no explaination other than they upgraded their system and are having delays. TWO MONTH delays? That's crazy! I have ordered things since, and received them in a very timely manner. I just want to know what's up with this particular order. I want the running tights, but I am tired of waiting for them, and truly think that customers (including myself) who shop through them often (I place several orders per month) should be compensated or offered something for the hassle. I really like this site and want to keep shopping through it often, but delaying an order for two months with no type of compensation or anything is just really bad customer service. Come on, RueLaLa!

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Rue La La Concierge
Rue La La Concierge
Boston, US
Jun 11, 2012 8:22 am EDT
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I'm so sorry to hear about your Rue La La experience (and for the delay). We never want our Members to feel like this. I've reached out to you directly via private message to see how we can help!

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A
1:27 am EDT

Rue La La Ordered two items more than a month ago that still have not shipped

Ordered two items more than a month ago that still have not shipped. Reached out to their customer service and was told that they were having issues with a new system. They had evidence of my order, but couldn't tell me anything about when they'd be shipping it. When told I wanted to cancel the order, they told me it was too late... and that I'd have to wait for it to arrive and then request a refund. The bottom line is that I paid for these items the first week of April, and it's mid May now and nada, and according to them, I can't get my money back.

The rep told me to 'make up' for this, he was going to extend my free shipping another month. As if I'm going to order something else from them if they can't either give me the item or the money back...

You know what the definition of a good shopping experience is? It *isn't* one where you have to waste a bunch of time trying to get a company to make things right. It especially isn't when you waste that time and still have nothing to show for it.

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Rue La La Concierge
Boston, US
May 17, 2012 9:25 pm EDT
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We're so sorry to hear about this. How incredibly frustrating. We're experiencing delays in shipping out orders while we dig out from our systems upgrade. Rest assured, our shipping team is working hard to get your order to you - we cannot apologize enough for the delay.

Rue La La Concierge
Rue La La Concierge
Boston, US
May 15, 2012 3:27 am EDT
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I'm so sorry to hear about your Rue La La experience - we never want our Members to feel like this. I've reached out to you directly via private message to see how we can help!

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I
1:24 am EDT

Rue La La Thanks for messing up the biggest dance in my daughters life

I have used this website numerous times as well am both of my daughters and even spread the word to friends that have used this site. Well I ordered a formal dress for my daughter on May3, 2012. She needed it for a military ball on May19, 2012. So far the dress has been preparing for shipment all this time. Last week I contacted them and was informed it would probably be in on time. Well as of today it still is preparing for shipment so I phoned them. All they could say was they are going through restructuring and I better have a plan B. Told me to start looking elsewhere for my daughter's dress. Nice customer service huh?

The problem is she is active duty military and just can't go out looking... thanks for messing up the biggest dance in her life. I guess now I need to get on all of the private military websites of families and start spreading the word on not to use this website. Oh and did I tell you how many hundreds of dollars myself alone has spent on this site and they couldn't careless.

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Rue La La Concierge
Rue La La Concierge
Boston, US
May 15, 2012 3:24 am EDT
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I'm so incredibly sorry to hear about your Rue La La experience. This doesn't sound right at all - and we never want our Members to feel like this. I've reached out to you directly via private message to assist!

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B
6:33 am EDT

Rue La La Nightmarish experience would be putting it mildly

Nightmarish experience would be putting it mildly. I ordered a bag and paid by Paypal. Changed my mind and returned the package unopened. That was three weeks ago. I have been trying to get my money back ever since with no luck.

I complained on another website and was contacted by a "corporate concierege" who was very nice but it appears that her job is to say, "I'm sorry" and then nothing happens. She told me over a week ago that I would have my refund "in a few days" but here we are ten days later and nothing. Then I was told they tried to refund though Paypal but it didn't go through. Paypal denies. Never had that problem in the 11 years my Paypal account has been open. So, here I sit with no merchandise, no refund. This was my first transaction with this horribly run company and it will be my last, that goes without saying.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Mar 22, 2012 5:52 am EDT
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I'm so sorry to hear about your Rue La La experience. Our Corporate Team is aware of your situation - we'll make sure to reach out via Private Message to follow up!

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K
2:10 pm EST
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Rue La La Stay away from them!

I ordered for the first time from RueLaLa on February 27. I decided I did not want the item before it arrived and rejected the package at the post office on March 1. It is now March 8 and I have neither a refund nor any indication that my item has been returned to them and they are processing same. No response to inquiries through their website. I have had to file a Paypal claim to try and get my money back. Very bad experience. I would suggest sticking to known internet retailers with great customer service policies like Amazon or Zappos and leaving these amateurs alone. It infuriates me that I am going to have to fight with Paypal and wait 10 days or more to get my money back.

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Update by kem1960
Mar 19, 2012 3:16 pm EDT

Here we are 10 days later and still no refund. I have never had the merchandise. They received it back over a week ago and all I am getting is the run-around when I try to find out why I have not received a refund. Stories about how Paypal wouldn't take the refund. Sorry, I don't believe it. I've been using Paypal for 11 years and that has never happened. I can honestly say this is the worst customer service I have ever experienced on any online shopping site. It's as if they are trying to keep the money and drive you crazy at the same time.

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M
mizgeministarz
Waupaca, US
Jan 31, 2013 10:49 am EST

The product becomes yours when you submit payment and purchase it. YOU rejected thepackage for an item you owned and you want to complain about the company? Give me a break. You should have accepted the package and returned it via the sites return policy. Everything yoh complain about is your own fault. RueLaLa only looks that much better to me for helping and apologizing to an idiot such as yourself.

Rue La La Concierge
Rue La La Concierge
Boston, US
Mar 19, 2012 4:08 pm EDT
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We're so sorry again for this - and we can't apologize enough. We've made sure that your refund has been processed on our end. (Our Corporate Team is aware of this and will be in contact via email.)

Rue La La Concierge
Rue La La Concierge
Boston, US
Mar 09, 2012 2:05 pm EST
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This doesn't sound right at all. I'm so sorry to hear about your Rue La La experience - we never want our Members to feel like this. I've reached out to you directly via private message to help.

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D
10:39 pm EDT

Rue La La Rip off

Folks, save yourself some hard-earned cash and plenty of aggravation. If the size is not as represented on their site, (has happened to me twice) you are stuck with the items, many of which are deemed "non-returnable" for the convenience of Rue La La. Prices are nowhere near as "discount" as they would like you to think. I saw an item for $99 on Rue La La and found the identical item at a discounter in my neighborhood for $69 on the SAME DAY! Just lost $$ today because item I ordered did not conform to size represented on the site, was much bigger, and they refuse to accept a return, even for a merchandise credit. A bad experience all around, and I will definitely never purchase from them again. Totally a rip off and con game. They pretend you are getting a great deal. NOT AT ALL!

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Tina
,
Mar 25, 2019 2:39 pm EDT

As a rule of thumb: If size is not mentioned about a jewelery DO NOT BUY IT. They hide information on purpose, because the earring is so small you need a magnifying glass. I was 10 minutes from ordering a pair of jean at Rue Lala, when I realized that there was NO WAY TO CONTACT THEM. Rule of thumb: Do not disclose your credit card information to website that does not give you their full contact information, address and phone number. Whether you are an online business or not, you have a phone and an address. If you do not disclose it, it is because your intention is to con and not to sell. Thanks for following and stop being victims .

Rue La La Concierge
Rue La La Concierge
Boston, US
Nov 08, 2011 2:02 pm EST
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I'm so sorry to hear about your Rue La La experience. I've reached out to you directly via private message to help so we can make this situation right.

Rue La La Concierge
Rue La La Concierge
Boston, US
Nov 08, 2011 2:01 pm EST
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I'm so sorry to hear about your Rue La La experience. I've reached out to you directly via private message to make things right.

Rue La La Concierge
Rue La La Concierge
Boston, US
Nov 04, 2011 5:59 pm EDT
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Oh no - this isn't how we ever want our Memebrs to feed. I'm so sorry! I've reached out to you directly via private message to help so we can make this right.

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J
5:08 pm EDT

Rue La La Stay away from these guys

I just got off the phone with customer service (she was very nice) to find out that the headboard and FRAME that I ordered online meant that the frame was the two legs that hold up the headboard, not a bedframe. YIKES. Since this was a no return item I now have an expensive headboard but no matching frame for it. And btw, it took 4 emails to finally even get attention from them.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Nov 04, 2011 5:57 pm EDT
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I'm so sorry to hear about your Rue La La experience. I've reached out to you directly via private message to help so we can make this situation right.

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U
2:18 pm EDT

Rue La La Unacceptable treatment

Ruelala certainly does not appreciate their customers. Their " customer service " should be renamed " customer disservice. " All they are able to do, or are prepared to do is say that they are sorry, but they do NOTHING.
I ordered a large item from them as a present for a friend's birthday party. As the time drew closer and I noticed that the my order history reflected that the order was still being prepared for shipment, I called them to alert them to the fact that if they did not expedite the order, I would not receive it on time. They informed me that they thought that the company that was shipping it had probably sent it, but had not updated the the order history.
When I asked them to check on this they told me that they were unable to do so and could only submit an enquiry if the date of delivery had come and gone.
I even spoke to the corporate office and got through to Veronica Ortiz's voicemail, who I was told was the head of customer sevice. I left a detailed message about my fear that the package would not reach me on time and have never heard from her or anyone else. Her message actually says that it could take them 3 business days to get back to a customer.
Well, the date has come and gone and I have not received the package and was very embarassed to go to a birthday party for a very close friend without the present I had planned on giving her. I actually bought a " token present " so that I did not come empty handed.
I will not be a customer of Ruelala again. I have not been appreciated by a company that happily takes my money and and misrepresents the date of delivery and then will in no way assist me in trying to track the status of said package. They do not deserve to be in business. The first rule of business is to make sure that the customer is not only respected, but also appreciated. Neither values were displayed or employed.
I would think carefully before giving them your money. You have to pay for shipments and if it is not what you expected you have to pay for return shipping and are denied direct credit to your credit card. They credit your " Ruelala account " which means that they keep your money until you find somethig else on their website that you may want to purchase. You can go round and round in circles.NOBODY SHOULD HAVE TO ENDURE THIS TYPE OF ABUSE. IT IS NOT WORTH IT.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Oct 05, 2011 3:52 pm EDT
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I'm so sorry to hear about your Rue La La experience. I've reached out to you directly via private message to help.

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M
11:25 pm EDT

Rue La La Scam

I opened an account with Ruelala almost two years ago. I had made three purchase with them and I returned all three times because they were such poor quality merchandise. Even though they look so original on the internet, they were so cheap in real. Also, I can't get my money back due to only store credit and I feel stuck them holding on to my $180.00 for over 6 months. On the other hand, whenever I find something that I think may be such a good deal for my money and I put the item in my cart, it always gets taken out of my cart and tells me "Sold Out". After so many times of this incidence, I'm now starting to believe that this is some kind of scam or this website is treating me like I'm some kind of a child that they are fooling me with a gimmick. My advice for new customer is that "LEAVE WHILE YOU CAN" because you'll never get your money back nor a good merchandise that's worth any of your money. I'm actually going to spread the word in my town and in local papers to warn others of this website.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Oct 05, 2011 4:01 pm EDT
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I'm so sorry to hear about your Rue La La experience. I've reached out to you directly via private message to help.

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B
1:21 pm EDT

Rue La La Not authorized to sell

I purchased an Ebel watch from RueLaLa for $1099.00. They advertised the watch as being backed by the manufacturer's warranty. The watch came with a warranty card from Ebel. The watch stopped working after 3 weeks, and I took it to an Ebel dealer who sent it to Ebel to be repaired along with my receipt and the warranty card. Ebel would not service the watch because they said that RueLaLa and the company that provided the watch to them (Alliance Time) was not authorized to sell the watch. I spoke with numerous supervisors (Kyle, Jane, and Brittany) who assured me that they were authorized to sell the watch. Kyle told me that the watch would be reapired by Ebel if i sent it in for service. I mailed it in, and it was repaired by a third party service center in NYC...NOT Ebel. I requested that RueLaLa either work it out to have the watch serviced by Ebel or let me return it since the product was NOT as advertised. Bottom line after 7 weeks of phone tag. Ebel won't service the watch and RueLaLa won't return it. I have closed my account with RueLaLa which I have used regularly over the past 2 years. I do not wish to do business with them as I believe that they falsely advertise merchandise that they are not authorized to sell. I would not be upset if I had knowingly purchased something without a warranty, but when you buy something with a "full manufacturer's warranty", it should be covered by the manufacturer.

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6:48 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Rue La La - If you have to return something, you might as well expect to not get your money back

The website is okay. However for some purchases the time before the item even ships out is 2 weeks. Then when the item is shipped they charge you the flat rate of $9.95 which is the basic service and take at least 3 days to get to you. If you have to return something, you might as well expect to not get your money back. It has been 21 days so far emailing...

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J
5:13 pm EDT

Rue La La Buyer beware if you are going to purchase a travel package from Ruelala

Buyer beware if you are going to purchase a travel package from Ruelala. I recently purchased one and was given a certificate # and told to call the resort directly to make my reservation. I was not able to get the resort to accommodate us for the dates that the certificate was good for. I called into the customer service line and asked for a refund. They guy who helped me was very nice but said he needed to get back to me with options on how to handle it. I bought 3 of these certificates for myself and 3 friends at $750 each. They told me they would only refund me 1 and that I needed to come up with alternate dates! It has been a battle back and forth with Ruelala and their "experience team" (which is their form of expedited customer service). We get a different story every day from we'll see if we can refund you, to lets try and come up with alternate dates but that we will have to pay an additional fee, to sorry, only 1 refund. It has been extremely frustrating experience. Their customer service, or experience team is a joke! They have no idea what customer service is. Go shop at Hautelook instead!

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Rue La La Concierge
Rue La La Concierge
Boston, US
Mar 25, 2011 5:24 pm EDT
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I'm so sorry to hear about your Rue La La experience - so frustrating! I'll be reaching out via Private Message to help you out!

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D
11:14 pm EST
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Rue La La Unreliable service and shipping!!

I recently placed an order with Rue La La (ruelala.com), the online designer discounter, and I am NOT pleased with this first experience. First, Rue La La uses the CHEAPEST possible UPS shipping (even though their shipping charges are NOT inexpensive) called Basic 1. This shipping choice only tries to deliver your package once, and if the delivery guy doesn't manage to get it to you (i.e. it's the middle of the work day and you are not available to physically receive the package), they will NOT redeliver it and you'll have to pick it up from the UPS warehouse (wherever that is) or after 5 days they would ship it back to the sender. I called Rue La La and the attendant was nice enough, however, they proceeded to tell me that if the package was returned to Rue La La because of shipping problems, the item would have to be processed as a RETURN, and they would not attempt to resend it to me. I pressed them on this repeatedly, and they insisted that nothing could be done. Finally, after a 20 minute conversation, they told me that they would refund my shipping (which seemed fair considering that the package was never delivered to me). I will not shop with Rue La La again and I SUGGEST NOT GIVING THEM YOUR SERVICE. I'm sticking with Ideeli.com, gilt groupe or one of the other more reliable online discounters.

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Careme
, US
May 10, 2010 7:59 pm EDT

I had to put in a dispute with my credit card company because ruelala .com won't refund me my money for a purchase in which they sent me the wrong size... this has been going on for weeks and several phone calls later = no results... buyers beware!

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jujubug 43
, US
Apr 25, 2013 5:24 pm EDT

NO one will call or file a complaint with osha or the department of labor to show up at the rue la la's warehouse to inspect it for violations.

J
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jujubug 43
, US
Apr 25, 2013 5:18 pm EDT

why is rue la la management so rude to there employees in Kentucky. Makes you thank why there customers orders are not right because of piss poor management walking all of there employees and to witness management telling there employees to walk over someone when they are passed out on the floor. Is this mental abuse or what

Rue La La Concierge
Rue La La Concierge
Boston, US
Jan 28, 2011 6:31 pm EST
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I'm so sorry to hear about your Rue La La experience. I've reached out to you directly via private message to help!

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D
11:10 pm EST
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Rue La La Bad service — they skimp on shipping!

I recently placed an order with Rue La La (ruelala.com), the online designer discounter, and I am NOT pleased with this first experience. First, Rue La La uses the CHEAPEST possible UPS shipping (even though their shipping charges are NOT inexpensive) called Basic 1. This shipping choice only tries to deliver your package once, and if the delivery guy doesn't manage to get it to you (i.e. it's the middle of the work day and you are not available to physically receive the package), they will NOT redeliver it and you'll have to pick it up from the UPS warehouse (wherever that is) or after 5 days they would ship it back to the sender. I called Rue La La and the attendant was nice enough, however, they proceeded to tell me that if the package was returned to Rue La La because of shipping problems, the item would have to be processed as a RETURN, and they would not attempt to resend it to me. I pressed them on this repeatedly, and they insisted that nothing could be done. Finally, after a 20 minute conversation, they told me that they would refund my shipping (which seemed fair considering that the package was never delivered to me). I will not shop with Rue La La again and I SUGGEST NOT GIVING THEM YOUR SERVICE. I'm sticking with Ideeli.com, gilt groupe or one of the other more reliable online discounters.

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10:18 pm EDT

Rue La La I placed the order and never responded to my emails to cancel the orders

Have been shopping on this site for about 5 months and I rarely get what I really want because once you get it your cart and check out immediately, you still end up losing it to someone else before you complete the checkout process. It is definitely a crazy way to shop and since Ruelala has it set up as a race to the finish, you end up buying stuff that you don't really want because you have no time to think about it. I have an issue with them right now because they shipped an order 1 day after I placed the order and never responded to my emails to cancel the orders. Because of the amount involved, they told me the case has to be forwarded to their corporate office for approval. I have decided to refuse the order when it comes this friday and continue to press them for a credit back to my charge. If I thought I could use the credit and get things I really want, I would have no problem with them crediting my account but the last time I had a big credit it took months before I could use it up and I ended up settling just to get something back for my money.

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1:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rue La La Don't order from these folks if you can't guarantee that someone is always at your package location

Ruelala.com has some of the best discounts on some of the best designers. Unfortunately, they've also discounted their shipping contracts so they have no flexibility in helping you.

Their contract is set up so you only get one shot of receiving your package. It also seems that their website predicts shipment on the wrong days. So, I missed my package - and my one and only shot for getting it without taking a day off work to go to their service center. UPS (their shipper) told me I had to call my shipper to upgrade the shipping.

So, I call RueLaLa.com and the woman on the phone categorically refuses to help me upgrade my shipping. Claiming their contract is such that they can't (contrary to what UPS said, which I told her).

What surprised me what that she seemed a bit shocked when I then opted to return my merchandise, after telling her that I can't get it. Why should I pay $150 for a box that's traveling around the country when what I really wanted was a cute work dress?

My advice: Don't order from these folks if you can't guarantee that someone is always at your package location. They will not work with you.

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Rue La La Beware buying

I have purchased from Ruelala in the past on line. Even though none of my credit card/billing info has changed, I received an error message that my billing address was incorrect when I tried to buy something today. I tried to correct it several times but kept receiving the error message. Shortly thereafter I discovered that each time I tried to make the purchase, the funds were reserved from by available balance on my credit card even though the error message said the transaction could not be completed!. I called Ruelala - they said it would take at least two business days to reverse the reserve, the number I was given to call for more assistance was answered by an electronic voice that asked me to hang up if I didn't want to leave a message (the electronic voice didn't even mention a name!) and, when my credit card company tried to contact Ruelala, the representative of the credit card company was hung up on! HOW can you be charged/have your credit availability reduced by a company which clearly has no intention of sending you the merchandise? Are they borrowing against these so called promised payments? Who do you contact about stuff like this?

Read full review of Rue La La and 2 comments
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yamelpedro
, US
Aug 22, 2018 1:13 am EDT

La compañía flaigth kart es una estafa, no compren ningún servicio con ellos, les roban el dinero, llamen a su banco y reporten la estafa, yo así lo hice después que me robaron mi dinero, y ahora me están acosando por teléfono, ya lo reporte al departamento de proteccion al consumidor para que los investiguen

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Sonia Peralta
, US
Mar 01, 2017 7:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just receive the bag I was waiting on the list ( I want it) FOR OVER A MONTH and I get a damage bag with the zipper BROKEN! I just READ YOUR WEBSITE WERE IT READS YOU CAN'T GET REFUNDED ! RUELALA IS A DISAPPOINTMENT, DISHONEST, UNPROFFESIONAL

Rue La La Customer Reviews Overview

Rue La La is an online shopping platform offering a range of branded clothing, accessories, and home goods at discounted prices. The company specializes in limited-time, members-only 'Boutique' sales, which feature a selection of products from well-known designers and brands. Customers can find a variety of items for men, women, and children, including fashion apparel, footwear, beauty products, and home decor. Rue La La aims to provide a curated shopping experience with new deals launching daily, catering to shoppers looking for high-end products at reduced prices. Membership is free, but required to access the sales events.

Rue La La In-depth Review

In summary, Rue La La is a distinctive online shopping destination offering a curated selection of designer brands at members-only prices. While the site presents a variety of products and potential savings, the membership model and customer service experiences may vary for different users.

Website Usability and Design

The navigation and layout of Rue La La are intuitive, with clear categories and filters that help in finding products. The visual appeal is high, with a clean and modern design that showcases the products effectively. In terms of mobile responsiveness, the site performs well on smartphones and tablets, making shopping on-the-go convenient.

Product Selection and Variety

  1. The range of brands and designers is impressive, featuring high-end names as well as lesser-known labels.
  2. Product categories span across clothing, accessories, and home goods, offering a broad selection for various tastes.
  3. The availability of sizes and styles can be limited due to the nature of flash sales, so it's wise to shop quickly when items are available.

Pricing and Value for Money

Rue La La's prices are often lower when compared with retail prices. Members can enjoy exclusive deals and discounts that add value. Additionally, the frequency of sales and promotions is high, providing regular opportunities for savings.

Membership and Exclusive Access

The sign-up process is straightforward, granting immediate access to sales. Benefits of membership include access to exclusive deals and potential savings. Information on the cost of membership, if any, is not clearly stated.

Customer Service Experience

Customer service channels include email, chat, and phone, with varying degrees of responsiveness. The resolution of issues and complaints can be satisfactory, but experiences may differ. Service hours and availability are not specified.

Shipping and Delivery

Rue La La offers different shipping options and costs, with occasional free shipping promotions. The packaging quality is generally good, protecting items during transit. Delivery times and reliability are consistent with industry standards.

Return and Exchange Policy

The return policy is clear and fair, but it's important to note that some items are final sale. The ease of return process is user-friendly, and refund timeliness aligns with expectations.

Payment Options and Security

A variety of payment methods are accepted, including major credit cards and PayPal. Security measures for transactions are robust, ensuring customer data protection. No information on financing options is provided.

User Reviews and Testimonials

While the authenticity of reviews cannot be fully verified, there seems to be a general trend of customer satisfaction. Common praises include the quality of products and discounts, while criticisms often relate to limited stock and customer service experiences.

Sustainability and Ethical Practices

Information on eco-friendly initiatives, ethical sourcing and production, and corporate social responsibility efforts is not readily available for Rue La La.

Loyalty Programs and Rewards

Rue La La does not clearly outline a points system or rewards structure. There is no specific mention of redeemable offers or perks for frequent shoppers, which affects the long-term value of the shopping experience.

Community Engagement and Social Media Presence

The brand is active on social platforms, with reasonable responsiveness to customer interactions. Engagement with customers and followers is evident, and there are occasional exclusive social media promotions.

Website Performance and Reliability

Loading speeds are generally good, with minimal downtime. There are occasional reports of technical issues, but these seem to be resolved promptly. The checkout process is efficient and user-friendly.

Brand Reputation and Market Standing

Rue La La is recognized in the industry but does not have significant awards or recognitions. It holds its own when compared to competitors, with a solid market presence. Information on growth and expansion prospects is not detailed.

Overall Shopping Experience

Pros: Great discounts on designer brands, user-friendly website, and a wide selection of products.
Cons: Limited availability of items, variable customer service experiences, and lack of clear information on loyalty rewards.
Recommendations: Ideal for bargain hunters and fashion enthusiasts who are quick to catch deals. May not suit those looking for a consistent stock of items or personalized customer service.
Final Verdict: Rue La La offers a unique and potentially rewarding shopping experience for those who enjoy the thrill of flash sales and designer goods at reduced prices.

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Contact Rue La La customer service

Phone number

+1 (888) 992-5252

Website

www.ruelala.com

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