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Rue La La
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1.7 62 Reviews

Rue La La Complaints Summary

7 Resolved
48 Unresolved
Our verdict: With Rue La La's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Rue La La reviews & complaints 62

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M
7:03 pm EST

Rue La La Pearl necklace

I bought a splendid pearl necklace 2.3-6mm freshwater in September 2020. I was not happy with the purchase so I returned the merchandise the same week it was delivered. I got an email confirmation that the necklace was received in September 2020. It has been over a month and Rue La La has not credited my account for the refund. The order number is 1111081782.

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K
12:01 pm EDT
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Rue La La They cancelled my order

I placed an order on 7/22 for a bracelet I saw on the wendy williams show... After 2 days of not being able to track it,... I did "live chat"... Where I was informed my order got cancelled. No1 can tell me why! They charged my debit card for it tho! 2 days later now and still no call or email from them. This is the first and last time I will ever order from this site. Instead of telling me why they cancelled it,.. They keep saying "ull get your money back in 3-5 days!" what? As if its no big deal! Whos asking for my money back? I want my damn item... How disgusting!

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A
2:11 pm EDT

Rue La La Ruelala never refund my money

Ruelala will only keep postponing the refund date and NEVER actually refunds you.

Ordered on April 7, 2019
Order #[protected]

There should be a total refund of $64.17 for Order #[protected] but they said they will only refund me $38.50 instead of full payment for an undelivered order. And they don't even refund me after a month.
They are like a company of scammers, beware everyone!

If there is still no respond and refund to me, I will keep posting you everywhere!

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F
2:45 am EDT
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Rue La La Did not refund all of my money

Avoid this site at any expense!
They used to go by: ideeli (just search online, they ripped off over 1000 of clients and changed names to ruelala)
I made a mistake of purchasing 4 watches, 2 were inexpensive for gifts and 2 were expensive for me and my husband.
Well when they arrived, we did not like them at all, they were really cheap looking (the expensive ones, the inexpensiveones were suitable for gifts).
So we send them back with the return label and about 10 days later noticed an alert from my bank that I received two debits. So I logged on to see two debits for $69 (the cost of the gift watches) not the $1150 (each) for the ones we returned.
So I contacted their customer service, assuming they had made some mistake and they state "no, sorry, you returned the inexpensive ones..)
So I answered, is that right? Thats why I have the 2 gifts in my position right now, would you like for me to send you a picture of them? In which they said they will have a manger call me back, its been 45 days of just getting the run around and I have yet to get my money
Big scam, avoid, avoid, avoid!

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B
1:12 pm EST

Rue La La Spam emails

I've never even ordered from them. But I get 5 emails a day from them. I can't stop the emails. I've clicked on unsubscribe. I've called them. I've emailed them. I've provided them with the emails they sent. I've waited the ridiculous 10 days to get off the mailing list each time. But yet... I still get SPAM from them. Had it been 1 or 2 emails a week... I'd just set up a filter. But this is entirely unacceptable. I would NEVER recommend them to anyone. In fact, I'm going to warn as many people as I can about them.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 3:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I know in some circumstances issues like this are caused by a third party re-subscribing you over and over. I would recommend adding them to your email provider's blocked list.

ComplaintsBoard
J
5:06 am EDT

Rue La La this store is for those who like to wait forever

I would like to start with blaming. They promised to deliver my order by the beginning of October, but my order never arrived.
Now here's my advice for everyone who's going to order from them: don't! Well, this advice is not for those who like to wait forever and doesn't care whether items arrive or not. Then yes, this store is for you, guys.
But speaking without joking, you should stay away. Horrible!

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A
5:43 am EDT

Rue La La I will never buy anything from them

So disappointed with them. I ordered an item 500 dollars worth. Unfortunately, its quality leaves much to be desired. It broke after several times of using. I didn't do absolutely anything to break it, I was wearing it carefully.
Judging by the way how it was torn I can say it wasn't my fault. Clearly, it was a manufacturer's fault. The customer service refused to do anything at all. They didn't even listen to me carefully, clearly, they were busy with their own things.
Bad place for shopping, a small period warranty, not customer focused service. And a bad quality, of course.

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K
4:52 am EDT

Rue La La Bought a shirt from them which never arrived

Bought a shirt from them which never arrived. I tried to get my money back but every time when I tried I failed. RueLaLa was customer unfriendly and they treated me with disrespect, they refused to refund my money and told me to wait for my order. I have been waiting for over a month and nothing.
I will not give up, I will try to resolve the matter by talking to them and also I have that there will be some kind of response to my reviews.
I can say only one thing - RueLaLa is a bad company. I decided to try them because there was quite a lot of good reviews, but now I think that all these reviews were written by someone from RueLaLa. Avoid!

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D
9:06 am EST

Rue La La Bait and switch!

I decided to order a bag from this website RueLaLa because I really liked the prices and their products looked nice. When I found RueLaLa website there was a screen offering me a %70 discount. That seemed like a great deal so I entered my email address and received a discount code.
When I made my order I applied the discount but they still charged the full price. I contacted RueLaLa and they said that discount was suitable only for few specific products. That's great, but why wasn't that mentioned anywhere? There was no information about that! They refused to cancel my order and there was no way to get a refund! I am appalled and disgusted! Total bait and switch!

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M
6:16 am EDT

Rue La La Disappointed

Purchased two items from RueLaLa website and received only one. When I contacted customer service they said that they'll check on my order and promised to contact me back later. When they contacted me their rep said that according to their information I was sent two items. I explained again, that in the package there was only one item. But the only thing they said was that I need to check again. The worst service ever! RueLaLa did not really care!

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L
12:58 am EDT

Rue La La No way to get your money back

I have returned several items which I did not like. Before sending every back I contacted RueLaLa customer care service and asked them if it was possible to get a refund and they said yes.
When they received the items they said that refund was not possible. They told that everything was dirty and already used, but I never even tried anything on!
Then I contacted PayPal and asked them for help. Later PayPal rep said that RueLaLa wanted to get my credit card details.
I'm still waiting for my refund!

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S
6:10 am EST

Rue La La Very dishonest company!

About a month ago I purchased two pairs of Ugg boots from RueLaLa. I did receive the boots but the quality was way off. After a few wearings the side seam of one of the boots began to split. Clearly this was a manufacturing problem, so I contacted customer service and provided some pictures. Their rep said that they could not do anything because the product has been worn. These boots have possibly been worn three times and the defect only became apparent due to usage. These people are dishonest and do not honor their own warranty! I'm very disappointed that I wasted my money on junk!

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J
8:58 am EST

Rue La La Unprofessional service

I recently placed an item to a favorites list, but later I received a message from my bank that my credit card was charged. They actually stole $1000 from me! I contacted the customer support and explained that I never ordered anything, but I was told that the watch is already packaged and ready to ship. I asked them to cancel the order, but was told that I was impossible. It had only been an hour since the order was placed yet they could not or would not do anything! I was just thinking of buying the watch, but I was not sure about that. In the end I did receive it, but I wasn't happy at all.

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LernTooReed
, US
Oct 06, 2016 9:49 am EDT

As a former Rue La La concierge, I can tell you that Rue La La does not have a favorites list. However, they do have a Still Want It list. With Still Want It, you are effectively placing an order if the item becomes available again in the next 45 days. There is a reason the website asks you for shipping/billing info when you add an item to this list. If the item becomes available, the order is placed and an email is sent to you. I know. Not only did I work there, I used Still Want It a number of times. However, there is no shortage of people who choose to not read anything on the site and just click away. I received probably 4-5 calls per week from members who needed to cancel their SWI order because they didn't understand how it worked.

Please don't blame a website for your lack of understanding.

ComplaintsBoard
C
9:16 am EST

Rue La La Selling false merchandise!

Several months ago I purchased a bag from RueLaLa. The bag itself looked great, quality was fantastic and it was in perfect condition. But something was strange about it, so I did a research and it turned out to be fake! It was not the real Prada bag as it was written on their website. I contacted customer service and their rep told me she would call me back later. Few days later I called them again and was told they wouldn't be able to accept my return because of the time frame. They sold me a fake bag and I just wanted my money back! I paid $900, because I wanted a real Prada bag! They refused to give me a refund, because it was a "used" bag. Well, if it is necessary I will take this to the next level! if it is necessary! This horrible website should be shut down for selling false merchandise!

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B
11:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rue La La Dress came to late and it itchy under the arm with sequence bad

dress came to late for engagement, i called and said wanted to return item and was told could not i was not able to use the item and very unhappy with the product, i was told they would not give a credit for the product that has not been WORN at all . the service was terrible from repersentative in trying to see what i could do for something to be done none the leason is not shop online to such places and go to stores that you can make returns at. so long rue lala to a loyal customer that had been with youll since 2011 no more . im lodging my complaint with my bank as well customer remember place cant stay in business unless they have customer like us .

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3:06 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Rue La La Terrible customer service

I booked a ski trip months ago and have been on the lookout for winter sales on RueLaLa to purchase ski equipment. Just within the appropriate timeframe, I find a sale on RueLaLa and purchase a helmet receiving a confirmation email. Two days later, I receive an email saying, "opps...the order has been cancelled" without offering any explanation other than that they made a mistake. I immediately emailed the concierge and requested to be called immediately and explaining how I had passed up other deals relying on my purchase and demanded a telephone call. I received an EMAIL response saying that they value me as a customer but did not answer my questions or contact me in person as requested. I sent another email asking for a supervisor contact information and requesting my pending purchases be cancelled. In response, I received ANOTHER email response saying that someone will be in touch with me in 2 days! In the meantime, my order shipped. I am so dissatisfied with how this situation has been handled that I vow to stop using the site and will tell all my friends about the terrible experience.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Jan 30, 2013 3:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

I’m so sorry for the frustration with your order. This is not the experience we want you to have and we apologize for the inconvenience.

I'm more than happy to look into this for you and see what we can do to help. Please send your order number to cdonatelli@ruelala.com, and I’d be more than happy to look into this and see how I can help

Again, I'm so sorry again for such a frustrating experience. Please don't hesitate to contact me directly with any additional questions or concerns about anything Rue.

Sincerely,

Cristina D.
Rue La La Corporate Concierge

ComplaintsBoard
O
1:40 pm EST

Rue La La I don't trust their shipping, so doubt I will ever order from them again

I placed an order for 1 decorative plate only to receive Elena's from Miami Beach with 3 fragile items! It came in a giant box. When I called customer service, the woman said she would send a return label. I live in NYC. I am not carrying a huge box with fragile items onto the subway to get to the post office. So she offered to have UPS come by. Well, I live in an apt building and will most likely be at work. Does she offer me anything for this inconvenience? No. I had to ask her. I am the lucky recipient of a $10 credit toward my next order. I don't trust their shipping, so doubt I will ever order from them again.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Jan 22, 2013 4:28 pm EST
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Hi Oultane,

I’m so sorry for the frustration with your order. This is not the experience we want you to have and we apologize for the inconvenience.

I'm more than happy to look into this for you and see what we can do to help. Please send your order number to cdonatelli@ruelala.com, and I’d be more than happy to look into this and see how I can help

Again, I'm so sorry again for such a frustrating experience. Please don't hesitate to contact me directly with any additional questions or concerns about anything Rue.

Sincerely,

Cristina D.
Rue La La Corporate Concierge

ComplaintsBoard
U
6:14 am EST

Rue La La There are too many other flash sale sites to be bothered with their nonsense

I am done with Rue La La. I ordered a pair of King size sheets from Cuddledown for a Christmas present. They shipped sheets that were a Full size which wasn't discovered until after they were given at Christmas. Rue La La will not contact Cuddledown to replace the sheets. There are too many other flash sale sites to be bothered with their nonsense.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Jan 03, 2013 9:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Ugene,

I’m so sorry for the frustration with your Cuddledown sheets. This is not the experience we want you to have and we apologize for the inconvenience.

I'm more than happy to look into this for you and see what we can do to help. Please send your order number to cdonatelli@ruelala.com, and I’d be more than happy to look into this and see how I can help

Again, I'm so sorry again for such a frustrating experience. Please don't hesitate to contact me directly with any additional questions or concerns about anything Rue.

Sincerely,

Cristina D.
Rue La La Corporate Concierge

ComplaintsBoard
M
5:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rue La La Ruelala.com won't refund me my money for a purchase in which they sent me the wrong size

I ordered 2 Long champ " Le Pliage " Medium Nylon Shoulder Bag products on 什么网站, but they delivered me 2 Longchamp " Le Pliage " small Nylon Shoulder Bag, . They refuse to refund and have no active measures for the purchase in which they sent me the wrong size... It has been going on for weeks and several phone calls later but there is no result... Buyers beware!.

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Update by meng delia
Nov 06, 2012 6:33 pm EST

I ordered 2 Long champ " Le Pliage " Medium Nylon Shoulder Bag products on ruelala.com, but they delivered me 2 Longchamp " Le Pliage " small Nylon Shoulder Bag, . They refuse to refund and have no active measures for the purchase in which they sent me the wrong size... It has been going on for weeks and several phone calls later but there is no result... Buyers beware!.
I apply to refund the price difference between the two bags besides a mental damage compensation of $210.

Update by meng delia
Nov 09, 2012 5:49 am EST

Hypocritical apologies are useless, you don’t want to assume responsibility for your mistakes or to solve problems.

Update by meng delia
Nov 09, 2012 5:32 am EST

Your posting has been received and will be published online after quick review by the editors.

Update by meng delia
Nov 09, 2012 5:19 am EST

Hypocritical apologies are useless, you don’t want to assume responsibility for your mistakes or to solve problems.

Update by meng delia
Nov 09, 2012 12:19 am EST

Hypocritical apologies are useless, you don't want to assume responsibility for your mistakes or to solve the problem.
I have heared your ways of handling problems on www.complaintsboard .com. You didn't issue a refund after the wrong goods returning. I don't want this kind of treatment to happen again on my body.
I require to refund the price difference between the middle and small bags besides the punishment gold for your mistakes, or I will seek legal help.You are suspected of commodity fraud.

Update by meng delia
Nov 08, 2012 5:01 pm EST

Hypocritical apologies are useless, you don't want to assume responsibility for your mistakes or to solve the problem.
I have heared your ways of handling problems on www.complaintsboard .com. You didn't issue a refund after the wrong goods returning. I don't want this kind of treatment to happen again on my body.
I require to refund the price difference between the middle and small bags besides the punishment gold for your mistakes, or I will seek legal help.You are suspected of commodity fraud.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Nov 07, 2012 6:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Meng,

I am so sorry to hear about your Rue La La experience. How frustrating.

I'm more than happy to look into this for you and see what we can do to help. I will be reaching out to you via Private Message shortly.

I apologize again for such a frustrating experience.

Sincerely,

Cristina D.
Rue La La Corporate Concierge

ComplaintsBoard
K
6:46 am EDT

Rue La La I have received some good items, but the bad experiences outweigh the good

Shipping is very slow, and customer service is non-existent. They just copy and paste a generic answer to whatever question you ask. I ordered an item, shipping was described as 'within 3-5 days', and 3 weeks later, still no shipping notice.

When I tried to cancel the order, they said it was too late. Only after I threatened to cancel my account, were they able to find my order and cancel it for me. They acted like they were doing me a big favor by saying, "Our warehouse worked hard to track down your order and were able to cancel it before it left the shipping department."

Two weeks later I received an email saying the item was no longer available. So, they lied about tracking it down at the last minute and cancelling it. It was not even available at that time. I still wonder why they sold me an item, then waited for 5 weeks to tell me it was not available.

They acted like it was my ignorance that caused the issue. Customer service reps consistently told me, "It says on the item page how long shipping takes." I replied by telling them it said 3-5 days, which was 3 weeks ago, and they responded with the same answer.

You can find good prices here, but same prices can be found on other sites. chances are, the other sites will have better customer service and faster/cheaper shipping.

When you buy an item, you pay shipping of $9.95, and then receive free shipping for 30 days. However, shipping is inflated, as most items do not cost that much to ship.

I have received some good items, but the bad experiences outweigh the good.

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Rue La La Concierge
Rue La La Concierge
Boston, US
Oct 17, 2012 5:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Ms. Mary,
I'm so sorry hear about this. It's certainly isn't the sort of experience we'd ever want you to have. I'll be reaching out via Private Message to see what we can do to make this right.

M
M
Ms.Mary
Decatur, US
Oct 16, 2012 6:50 pm EDT

I've had a problem with Rue La La this last week.
Received a desk chair that was obviously a defect from the manufacturer. The casters were cracked, the upholstery was shoddy and uneven and the metal trim has sharp edges in two places, which could snag clothing and cut skin. It's been 6 working days since they said they'd get back with me (promised 3-5 days)
The purchase is for over $500, and not at all what was pictured. I'll take any action necessary to make this right and receive my total refund.
Any suggestions are welcome.

Rue La La Concierge
Rue La La Concierge
Boston, US
Sep 24, 2012 5:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We're so sorry for the frustration and can't apologize enough. Rest assured, we'll be reaching out via Private Message to see how we can make this right.

Rue La La Customer Reviews Overview

Rue La La is an online shopping platform offering a range of branded clothing, accessories, and home goods at discounted prices. The company specializes in limited-time, members-only 'Boutique' sales, which feature a selection of products from well-known designers and brands. Customers can find a variety of items for men, women, and children, including fashion apparel, footwear, beauty products, and home decor. Rue La La aims to provide a curated shopping experience with new deals launching daily, catering to shoppers looking for high-end products at reduced prices. Membership is free, but required to access the sales events.

Rue La La In-depth Review

In summary, Rue La La is a distinctive online shopping destination offering a curated selection of designer brands at members-only prices. While the site presents a variety of products and potential savings, the membership model and customer service experiences may vary for different users.

Website Usability and Design

The navigation and layout of Rue La La are intuitive, with clear categories and filters that help in finding products. The visual appeal is high, with a clean and modern design that showcases the products effectively. In terms of mobile responsiveness, the site performs well on smartphones and tablets, making shopping on-the-go convenient.

Product Selection and Variety

  1. The range of brands and designers is impressive, featuring high-end names as well as lesser-known labels.
  2. Product categories span across clothing, accessories, and home goods, offering a broad selection for various tastes.
  3. The availability of sizes and styles can be limited due to the nature of flash sales, so it's wise to shop quickly when items are available.

Pricing and Value for Money

Rue La La's prices are often lower when compared with retail prices. Members can enjoy exclusive deals and discounts that add value. Additionally, the frequency of sales and promotions is high, providing regular opportunities for savings.

Membership and Exclusive Access

The sign-up process is straightforward, granting immediate access to sales. Benefits of membership include access to exclusive deals and potential savings. Information on the cost of membership, if any, is not clearly stated.

Customer Service Experience

Customer service channels include email, chat, and phone, with varying degrees of responsiveness. The resolution of issues and complaints can be satisfactory, but experiences may differ. Service hours and availability are not specified.

Shipping and Delivery

Rue La La offers different shipping options and costs, with occasional free shipping promotions. The packaging quality is generally good, protecting items during transit. Delivery times and reliability are consistent with industry standards.

Return and Exchange Policy

The return policy is clear and fair, but it's important to note that some items are final sale. The ease of return process is user-friendly, and refund timeliness aligns with expectations.

Payment Options and Security

A variety of payment methods are accepted, including major credit cards and PayPal. Security measures for transactions are robust, ensuring customer data protection. No information on financing options is provided.

User Reviews and Testimonials

While the authenticity of reviews cannot be fully verified, there seems to be a general trend of customer satisfaction. Common praises include the quality of products and discounts, while criticisms often relate to limited stock and customer service experiences.

Sustainability and Ethical Practices

Information on eco-friendly initiatives, ethical sourcing and production, and corporate social responsibility efforts is not readily available for Rue La La.

Loyalty Programs and Rewards

Rue La La does not clearly outline a points system or rewards structure. There is no specific mention of redeemable offers or perks for frequent shoppers, which affects the long-term value of the shopping experience.

Community Engagement and Social Media Presence

The brand is active on social platforms, with reasonable responsiveness to customer interactions. Engagement with customers and followers is evident, and there are occasional exclusive social media promotions.

Website Performance and Reliability

Loading speeds are generally good, with minimal downtime. There are occasional reports of technical issues, but these seem to be resolved promptly. The checkout process is efficient and user-friendly.

Brand Reputation and Market Standing

Rue La La is recognized in the industry but does not have significant awards or recognitions. It holds its own when compared to competitors, with a solid market presence. Information on growth and expansion prospects is not detailed.

Overall Shopping Experience

Pros: Great discounts on designer brands, user-friendly website, and a wide selection of products.
Cons: Limited availability of items, variable customer service experiences, and lack of clear information on loyalty rewards.
Recommendations: Ideal for bargain hunters and fashion enthusiasts who are quick to catch deals. May not suit those looking for a consistent stock of items or personalized customer service.
Final Verdict: Rue La La offers a unique and potentially rewarding shopping experience for those who enjoy the thrill of flash sales and designer goods at reduced prices.

How to file a complaint about Rue La La?

Here is a comprehensive guide on how to file a complaint against Rue La La on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create one to proceed with filing a complaint against Rue La La.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Rue La La in the 'Complaint Title' section. Be concise but clear about the problem you are facing.

4. Detailing the Experience:
- Provide detailed information about your experience with Rue La La. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Rue La La.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included to effectively communicate your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint against Rue La La. Make sure you have reviewed and finalized your complaint before proceeding.

9. Post-Submission Actions:
- After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue with Rue La La.

Follow these steps carefully to ensure your complaint against Rue La La is effectively communicated on ComplaintsBoard.com.

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Contact Rue La La customer service

Phone number

+1 (888) 992-5252

Website

www.ruelala.com

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